Illustrator CS6 locks up frequently

I am a cartographer using an Intel Core i7 with 8GB RAM. My system has a 1TB hard drive (not SSD).and an NVIDIA GEOFORCE 745M.
When I twirl-down a layer, or try something very simple such as selecting a feature either in the layers panel or on the artboard, Illustrator CS6 temporarily locks up and shows the spinning wheel. This occurs even after changing several settings to include: layers panel options (no thumbnails), unchecking 'Overprint Previw,' and even using 'Outline' view.
The problem becomes much worse when knockouts are enabled.
Anyone have any ideas on how to improve Ai CS6 performance? Or do I need CC2014? Thanks.

I will try that. Should I also change my paging file size? And, I use Win 8.1, thank you.

Similar Messages

Illustrator CS6 locks up when I choose File - New...

I have Illustrator CS6 on a Mac OSX 10.7.4. Every time I choose File - New... or press 'cmd n' it locks up and I get the dreaded spinning ball cursor. Any way to fix this?
Opening a file by double clicking on an ai file in finder is fine.

You did a Get Info on that folder and the Read/Write access is set to allow everyone access? Did you also check the parent folder (en_US) for the same access? Try going back up the line and allowing everyone access to the files and apply the same to all the enclosed files like this

Illustrator cs6 locks up when placing image (yosemite)

Just upgraded to yosemite...was running fine for a week or so but now illustrator finder window freezes when placing an image. Thoughts?

spooky,
You may try the list.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Illustrator CS6 lock up

Illustrator has started locking up when I try to 'Save for Web.' I updated, but it didn't help. Any thoughts as to what the problem could be?
Thanks very much!

Lawrence,
Try going at the location below and move the preferences for save for web to desktop and check how that works for you.
Mac:~/Library/Preferences/Adobe Save for Web AIx
Win: C:\Users\User\Appdata\Roaming\Appdata\Adobe\Save for Web AI
Thanks
Mandhir

Adobe Illustrator CS6 Locking Up on a Windows 7 64-bit machine...

Hello:
I am working on an image in Illustrator that has several layers; not a lot...around seven layers with a total file size of 10.3 MB.
I am working on a Windows 7 64-bit PC with 6 GB of Ram, 2.80 Ghz processor. Things have been going fine until recently.
I'm trying to "tweak" my artwork to send out for digital printing, but every time I click on a layer to work with the pen tool, the machine slows down, the artwork "freezes" and I keep gettting messages that "windows is not responding". It's as if my machine needs to "think about it".
I plan on taking my machine in this week to get serviced, but I need to get this artwork finished and out the door. Can anyone help?
Many thanks!
Nancy in Tucson

Nancy,
I take it you have all layers visible at the same time. The rendering was just an (obviously irrelevant) example of what might eat time (if you make a layer visible, things like complicated blends and live effects (Drop Shadows or whatever) may take a bit of time to appear).
With that ruled out, some description of the artwork may (still) be useful.

Illustrator CS6 locks up every time I save file as an EPS?

As of yesterday I was not having any issues saving to EPS format. But all of the sudden, now I can't save any files as EPS as it freezes with the progress bar at 1% and then I get the spinning wheel for infinity.Works fine when saving as .ai / .pdf.
Anybody have any suggestions or fixes?

Reset your preferences.
Choosing another printer in your list , or update your .ppd if needed(this actually affects saving to pdf, so may possibly affect saving to .eps).
Run disk utility on your drive to fix permissions.

Why does illustrator cs6 crash or lock up?

why does illustrator cs6 crash or lock up when i try to save any file that has a placed image in it?

Please follow these steps:
Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display a dialog which says that it will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with us a dropbox link on [email protected]
Please also mention the thread link when sending the dropbox link.
Regards,
Dhirendra

How do I disable Illustrator (CS6) from recognising TIFF paths inside placed TIFF files?

Hi all,
I have recently output a job to print that was supplied .AI with a simple .TIFF image placed on an artboard at its desired crop.
After referring to the original TIFF file I have realised whilst inside illustrator my image suddenly has a clipping mask attached to it, and a lot of it is missing. (however in outline, illustrator only see's a single TIFF bounding box)
Looking more closely at the TIFF in Photoshop, i've found it has x3 paths inside it!)
Illustrator is picking these up and masking my photo. Is there a default function or process that can stop this from happening in the future, so it ignores any paths within the file?
It's concerning how many jobs may be ruined because of this auto feature.
I look forward to your response
Thanks
Matt

haha, it's not an easy one to describe.
So when checking the TIFF initially, it is a flat locked image: (image below)
when placed into Illustrator CS2 and outputting a PDF, I get this correct result: (image below)
When placed into illustrator CS6 and output to PDF I get this incorrect result: (image below)
Close up detailing masking effect: (image below)
When looking more closely in photoshop at my TIFF, it has this inside of it: (image below)
However, in illustrator there is nothing I can release anywhere as it still treats it as a flat image: (image below)

Illustrator CS6 64-bit Crashes When Opening Files

This is a problem that has been plaguing me since I moved to CS6 64-bit (on a Windows 7 machine). I've only seen it in Illustrator:
Seemingly randomly once or twice a week, I will click on an AI file in Windows Explorer to open it, and Illustrator will crash to the desktop. There is no consistency to the files that I've been able to find. Some are local to my hard drive, and some are on the network. It could be a file I've opened several times the same day already or a file I haven't opened in months. I restart Illustrator and everything's fine— I can access the file, no problem.
The only trait that I have sussed out is that it seems to happen more frequently if I've left the computer idle for 20 minutes or so, which is well below the sleep time-out for my hard drive. It's almost like Illustrator doesn't know how to wait for a file if the file isn't immediately available. (The files are not open elsewhere.) I've read that Illustrator is cranky with files on network locations, but this happens more frequently with local files.
Program files are loaded from an SSD, but the scratch disk is my local HD and my files are stored on the HD. My scratch disk was originally the SSD, but the problem occured almost every day under that configuration. Moving the scratch disk to the HD made the crashes occur less frequently.
The event log for yesterday's crash doesn't seem to be particularly helpful. (Posted below.)
Is this behavior familiar to anyone? I have been searching Adobe's forums and the web in general with no luck for the last year. My apologies if this has been addressed elsewhere in the forums and I haven't found it.
Thanks in advance for any advice!
Log Name:      Application
Source:        Application Error
Date:          6/26/2013 2:38:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Exception code: 0xc0000005
Fault offset: 0x000000000066d8c8
Faulting process id: 0x1030
Faulting application start time: 0x01ce72527a68524e
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: 9b76be3b-de8f-11e2-b99d-00259049948b
Event Xml:

Thanks for the suggestion. I'll give that a shot... but wouldn't other applications be experiencing the same thing? I open Photoshop files all day and it's never happened. I'm in and out of CorelDraw as well. (I don't open Corel files in Illustrator.) I also see no disk errors in the event log, but, as I said, I'll check for updates because that couldn't hurt, right? :-)
Thanks again.

Default open dwg files in Illustrator CS6

I frequently use dwg files in Adobe Illustrator, so I set dwg files default program to Illustrator CS5.
We recently upgraded to CS6 and when I opened it, it didn’t update the default program. I tried using the “open with” menu. Illustrator CS6 doesn’t show as one of the options, so I browsed for it, selected it, clicked ok. The dialog box closed, but CS6 wasn’t added to the menu. I received the same results using “Associate a file type with a program” in the Control panel.
Any ideas how to make Illustrator my default program for dwg files?
Thanks

It is not related to Creative cloud but a OS specific issue. You didn't mentioned the OS but I pressume it is Windows because we have seen this on Windows.
Open the Control Panel from the Start menu.
Mine is set in top right to 'View by' Category. I clicked on Programs (green link).
Under Default Programs I clicked on the blue link for 'Make a file type always open in a specific program'.
Wait for 'Loading..'. to finish. Make sure the list is sorted by Name and scroll down to '.dwg'. Select it and click the button for 'Change program...'.
Do no see Firworks listed in the Recommended Programs, so click on the small triangle to the right of Other Programs. Select Fireworks and click the OK button.
Wait for the list to reload and confirm the association changed.
Hope this helps !!

(Illustrator CS6) Spacebar stops working seemingly randomly

This is an infrequent issue I've had, but it has happened more than once in the last few weeks that I've been using CS6 on a regular basis:
On occasion, my spacebar will just stop working in Illustrator CS6, so I can't use the hand tool or zoom or… you know, type, basically making Illustrator unuseable. Now, I'm PRETTY sure it has nothing to do with my actual keyboard, because the spacebar will continue to work just fine in every other application even after it does this.
The only fix is restarting the computer. Just restarting the application doesn't do it. Deleting the preferences file and restarting doesn't fix it. It's really perplexing.
Now, I'm NOT certain about this, but I think it might occur after waking from sleep (but not immediately, so perhaps it's unrelated). If/when it happens next, I will attempt to see if I can reproduce the issue, but so far I have no idea why it happens; it just seems random.
I'm using a late 2008 MacBook Pro with 8GB of RAM, running Mac OSX 10.7.4 and Illustrator CS6 (16.0.0, in case people see this after an update has been released).

I am having this problem as well, but happening quite frequently.
Also having Illustrator crashing a lot randomly as well.
Tried 32bit as well - same issue.
I've deleted settings as well - same issue.
I've tried this with multiple files, old and newly created in CS6. Same problem.
No issues with CS5.
Win7 x64 SP1
16GB RAM
128GB SSD

Illustrator CS6 constantly crashing on Windows 7 system, triggered by the navigator. Anyone else??

Hello,
I have now been experiencing this problem for the past 7 months (since using a PC in my current position on a Windows 7 operating system). It is incredibly frustrating! I had previously used a Mac, and continue to do so at home and do not have this problem.
Whenever I use the navigation tool in Illustrator CS6, and have done so for a sustained period of time (for example moving across 3+ artboards), Illustrator crashes without warning. I get a message window that says 'Illustrator has encountered a problem and needs to close.' Then when you press OK, it freezes and quite often I have to manually restart the PC by holding the power button down as CS6 is unresponsive in Task Manager, or I have to log out and back in again. I only realised the link with the Navigation tool after this repeatedly happened, up to 4 times a day on average and I kept a log to record what I was doing at that moment. I have only retained my sanity with the help of auto-save. Prior to this I would lose hours of work a day.
I saw on a similar thread on this forum that said the bug could be triggered by the use of a Wacom tablet (I have an Intuos 3 with the latest drivers) so I tried working with a mouse for 2 weeks and although the problem happened slightly less frequently, it still happened. Therefore I wondered if perhaps the Wacom just increased the speed of the navigator and aggravated the problem. I also read it could be triggered by an Nvidia graphics card, so I installed a Radeon HD6570 but the problem remained.
Now fast-forward 7 months and I have a whole new system, a brand new PC with 8GB RAM and 3 GHZ processor speed in a last chance attempt to rule out any hardware link. Unfortunately, it has just happened AGAIN. Now I have eliminated any link to hardware, it is clearly a software problem (Namely Windows 7/CS6 incompatibility). A similar problem has also been listed on the Adobe site in which it claimed it would be fixed with an update, but after downloading this the bug is still there.
Has anyone else experienced this problem? And even though Adobe are aware of it...when can I expect an update that fixes the problem? I can't be the only one. Any advice appreciated. Thanks

Hello,
Why did you say nothing has changed? Does that mean it was working but now it's not?
Do you have a folder called c:\temp? If so rename it to c:\myTemp. If you don't then search for your \Temp folders and delete any XML files, DO NOT DELETE ALL XML files.
Make sure you are logged in as a local PC administrator, disconnect your network cable, disable your anti-virus and then do a repair install on Crystal Reports
Don

Illustrator CS6 - File Links Lost & Multiple Users Can Open File Simultaneously

Hi,
We've been using Illustrator for years, working off of a local file server for storing all Illustrator and support files.
But we've been noticing with Illustrator CS6 some frustrating behavior:
A) When a user creates a file and attaches a number of images, if a separate user then opens that file all links show up as missing. If nothing is changed or saved, then the original user will still see the links OK. But if another user fixes all the broken links and saves, then the original user shows missing links.
B) When a user has an Illustrator file open, another user is able to open the file as well (no warnings). This is dangerous and never happened with previous versions of Illustrator.
We did test to see if either of these issues occurs with InDesign CS6 and they do not. Linked files are kept between users, and only 1 user can have a file open at a time.
- What changed with Illustrator CS6???
Thanks. This is maddening for us and wastes a lot of time.

Hi,
I think we can use the locks shared or exclusive locks concept here
you can find examples in this section on how to implement them -
http://help.sap.com/saphelp_47x200/helpdata/en/41/7af4c5a79e11d1950f0000e82de14a/frameset.htm
There are two types of lock in the R/3 System:
Shared lock
Shared locks (or read locks) allow you to prevent data from being changed while you are reading it. They prevent other programs from setting an exclusive lock (write lock) to change the object. It does not, however, prevent other programs from setting further read locks.
Exclusive lock
Exclusive locks (or write locks) allow you to prevent data from being changed while you are changing it yourself. An exclusive lock, as its name suggests, locks an application object for exclusive use by the program that sets it. No other program can then set either a shared lock or an exclusive lock for the same application object.
Regards
Chandralekha
Regards
Chandralekha

I just had another issue with cs6 locking up.

I just had another issue with cs6 locking up. This time, I was in cs6 beta working on an image, I went to file/open to open another existing file in photoshop, and when the finder window popped up to select a .jpg to open up, the cursor wouldn't respond to the finder window that was opened up, and I couldn't close it out, and I had to force quite cs6.

If I'm reading this correctly, your last kernel panic (that's what these are called) occured six months ago. Is that correct? It probably does not have anything to do with the number of windows you have open; I suspect it has to do with one of the third party kexts or non-apple hardware. My guess would be something with parallels (is the software up to date?), but if you're only getting panics at 6 month intervals it's really hard to diagnose.
Kernel panics aren't fun, but they aren't the end of the world. make sure you keep regular backups, and if you can figure out how to replicate the panic at a more frequent interval we can figure it out.

Why is Illustrator CS6 Crashing Randomly?

Hello,
I have been experiencing continued crashes using Adobe Illustrator CS6. The crashes seems to be random, it does not happen with the use of specific tools. It is as frequent as once per hour, sometimes it will go longer without.
I am using Windows 7 Ult. with all updates, including an up-to-date video driver.
I have tried the following fixes:
Reset preferences (Alt + Ctrl + Shift) when starting Illustrator.
Checked for latest video driver, I had the latest already installed.
Reinstalling (with a reboot between) the Master Collection.
Installing only 32-bit edition, no other Adobe products from the Master Collection.
Installing only 64-bit edition, no other Adobe products from the Master Collection.
Thanks in advance,
Dustin.

If you could provide me with how to obtain the information you require, I would be happy to help you help me.
As for the GPU, wasn't aware but I'm glad to eliminate it from the list of possibilities.
Illustrator ran pretty solid for about two hours as I finished my assignment so perhaps the problem has resolved it's self.
Unless Illustrator will only use a set amount of memory, that isn't the problem. I have 16gb installed and am only pushing 21% with Illustrator and a few other programs open right now.
Dustin

Illustrator CS6 locks up frequently

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