Illustrator cs6 + msword to pdf + links problem

Hello!
BACKGROUND:
I have a TABLE that I need to inserted into my ILLUSTRATIOR file.
Whatever method I'm using is failing as the text comes in but NOT the table.
Instead, I just do this:   MSWORD > Print PDF > in Illustrator >  Place PDF.
PROBLEM:
But when I want to make CHANGES TO THE PDF (changes in MS WORD DOC - REprint to PDF).  The PDF file does NOT show up in the LINKS Box. 
Therefore, I can't UPDATE it.  I'm always having to re-insert the PDF file  -- INSTEAD of like the other files PSD, or .JPG, or whatever else gets UPDATED.
QUESTION: 
WHY DOES THE PDF FILE not like the OTHER files that just hang out and can be updated in the LINKS box?
Thank you,
M>

I'm using PC... but the LINK selection was NOT CHECKED.
Funny.  I never checked that when I placed all the other IMAGES -- like ever.
Thanks, Larry, that's exactly what needed to be done!!!!!
SOLUTION:  PLACE >  Check LINK box. Done.

Similar Messages

  • Illustrator CS6 Saving to PDF Gradient Problems HELP!!!

    Im trying to export an illustrator CS6 document to PDF but whenever i export it the gradients within the document turn nearly sold. On the screen it looks fine. have changed the transparency in the document set up to high res but still, nothing changes. Does anyone have any idea?

    Here you can find adjusted file: https://dl.dropboxusercontent.com/u/275719/FTPlinks/test.ai
    Keep in mind i did not have the links, so it is without the links.
    Problem was buildup of your file.
    Black in your backround was in 4 sepparations and the circular gradient is black only. I adjusted background to black only.

  • My illustrator CS6 is having screen viewing problems. Everything is blurry

    My illustrator CS6 is having screen viewing problems. Everything is blurry

    All files look almost as if they are in a draft mode. Doesn't matter witch file I open they all look the same. but very thing is printing out fine. Also I tried creating a test user and down loaded the trial version and it works fine.

  • Pdf linking problem

    I have a project which has several job aids in pdf format.
    When clicking on the TOC, we have a message appearing, 'please wait
    for the job aid to load..'. This has been successfuly for 20 or 30
    job aids. I created a new topic, then copied the 'true code' from
    an existing topic and pasted it in. I then changed the pdf url to
    get the correct file and I also updated the htm file name. I cannot
    get the job aid to load.
    Suggestions welcome. Oh, we are using RH 5X

    Thanks guys. I did realize that there was a space in the pdf
    file name that was not in the code above. I was still having
    problems, so I started from scratch. I removed the topic and
    baggage file, then compiled my project. I made sure the htm file
    was gone too. I then created a new topic, added the baggage file
    and copied the code from an existing topic, changing the link
    information and redirect info. (I thought I had done this before,
    except for the compiling). Once I re-compiled, voila!
    Rob

  • Illustrator CS6 save as PDF Doesn't work

    I have tried saving my project as a PDF so that I can send to different people and print, but no matter which PDF options I chose in Illustrator's final step for saving as PDF I end up getting a PDF with nothing on it!  It turns up as a blank page.  If I do get a visible PDF it stays that way for only a few minutes and prints out in reversed colours!!  This is bissare.  Some Preferences or something of mine are wack??
    Thank you,
    Cheers.

    You have not provided any system info or exact settings nor version info about your Acrobat/ Reader. Sounds more like an issue there, anyway.
    Mylenium

  • PDF Link Problem

    I have a link on a JSP for a PDF, when the user clicks on the link to open the PDF, the code executes twice. This increments the "access counter" by 2. Is there a way of stopping the execution of this code twice?
    any help will be highly appreciated
    Thanks

    I need more clarification.
    The code which executes twice is written by you or the system executes that task twice?

  • Adobe Illustrator CS6 uninstalling after restart problem?

    Hi im having a problem with Adobe Illustrator CS6
    I have installed Adobe Illustrator CS6 which was fine no problems.
    The problem occurs when i shut the computer down then restart it, the short cut to the programme does not work.
    In Start > All Programmes the software has a blank file next to it, meaning its not there.
    This is also the same for extension manager CS6, tool kit CS6, help CS6, bridge CS6and adobe reader XI.
    I also have on my laptop Dreamweaver CS5.5 could this have an affect on the newer software, as this too comes with extension manager CS5.5, tool kit CS5.5, but the older versions?
    My Laptop Spec is:-
    Acer Aspire 5742Z
    Windows7 Home Premium Service pack 1
    Intel(r) Pentium(R) CPU P6100 @ 2.00GHz 2.00 GHz
    RAM: 4.00GB
    64-bit Operating System
    I have Norton Internet Security.
    This is also playing up and can be only accessed on the toolbar right hand corner of the screen. (i dont think norton is the problem with illustrator)
    **In safe mode i am able to see the icons in the Start > All Programmes and able to click the files and the software load***
    Any help on the matter is appreciated.
    If anymore details are needed please ask.
    Thanks
    Eran

    We need system information. After you run the cleaner tool, there is no need to uninstall anything, which won't work, anyway. that's the whole point of the tool. You simply reinstall the app.
    Mylenium

  • My Illustrator CS6 will not launch

    I was working with an AI file in Illustrator today. Everything was working fine and I made some edits and placed the file in my inDesign document.  I saw another change I wanted to make so I right clicked on the file and selected Edit with Illustrator.  I received a Windows pop up box that said, "Adobe Illustrator CS6 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option was to click the "Close program" button.  No other info was given.  For the last two  hours I have been searching Google, these forums and asking some of my Illustrator friends if they had any ideas.
    I can open the program by holding down the shift key and I can even open a file but no features are available  (See image)  As you can see most of the options in the windows are missing.  Even if I open a file, nothing in the Window menu is available and even preferences will not open.  I can't even use shortcuts.
    Google says you can reset/delete preferences by holding shift - control - at while opening the program. This still doesn't work and the system crashes on the load of ColorHarmony.aip
    I have not reinstalled the software because after reading other issues on the net that were very similar to mine, this did not help.  I was working with fonts and deleted one because it didn't work at all.  I don't remember the name but I know it started with a T.  When I went to Windows/Fonts the font only came up as hahahah hahaha instead of characters of the alphabet.  So, I deleted it thinking something is up with this font.  Maybe I've messed up a required font?
    I am running Illustrator CS6 16.0.3 64bit.
    I finally found an article that pointed me to three logs.  There was nothing with the date and time of my last attempt to open the software in PDApp.log.  The file oobelib.log had the following info from my last attempt to open the program:
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: ***********Silent Activator Launched = 7.0.1.107,7.1 ************
    2015-02-27 00:15:20 [6512]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
    2015-02-27 00:15:20 [6512]  SLCoreService: Service construction took 0.0 ms and succeed.
    2015-02-27 00:15:20 [6512]  PCDService: PCD Service in non-threaded mode
    2015-02-27 00:15:20 [6512]  AXFBLicensing: All function pointers successfully retrieved
    2015-02-27 00:15:20 [6512]  Activation: ProcessXMLFile : XML File successfully parsed!
    2015-02-27 00:15:20 [6512]  Activation: LEID=Illustrator-CS6-Win-GM DLEID=DesignWebSuitePremium-CS6-Win-GM ELEID=DesignWebSuitePremium-CS6-Win-GM LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
    2015-02-27 00:15:20 [6512]  HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
    2015-02-27 00:15:20 [6512]  SLCoreService: Syncing to license store...
    2015-02-27 00:15:20 [6512]  SLCoreService: Found server mkey.
    2015-02-27 00:15:20 [6512]  SLCoreService: Loading license references...
    2015-02-27 00:15:20 [6512]  SLCoreService: Found 4 license file(s)
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [202753869.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [218912877.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [250161213.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: License store synchronization took 44.3 ms and succeed.
    2015-02-27 00:15:20 [6512]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [6512]  Activation: SA functionality for post-chrome mode
    2015-02-27 00:15:20 [6512]  Activation: ExpirySerialNumber : Expiration data found.
    2015-02-27 00:15:20 [6512]  Activation: ExpirySerialNumber : Serial Number not expired.
    2015-02-27 00:15:20 [6512]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
    2015-02-27 00:15:20 [6512]  SLCoreService: Service destruction took 0.4 ms and succeed.
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: Checking for other cached SA jobs....
    2015-02-27 00:15:20 [6512]  PCDService: PCD Service in non-threaded mode
    2015-02-27 00:15:20 [6512]  PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: No cached jobs found !
    2015-02-27 00:15:20 [6512]  Adobe Silent Activator: ***********Silent Activator End*******************
    **** NEXT LOG - AMT3.LOG ****
    The next next file my resource told me to look at was amt3.log.  This file consist of the following info:
    2015-02-27 00:15:16 [5484]  AMT: START SESSION, library version 6.0.0.75,6.0
    2015-02-27 00:15:16 [5484]  AMT: Initializing C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\
    2015-02-27 00:15:16 [5484]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
    2015-02-27 00:15:16 [5484]  AMT: Virtualization Turned off
    2015-02-27 00:15:16 [5484]  PCDService: PCD Service in non-threaded mode
    2015-02-27 00:15:16 [5484]  performance: AMTPreObtainProductLicense took 1.039846 ms
    2015-02-27 00:15:16 [5484]  AMT: RW check key updated !
    2015-02-27 00:15:16 [5484]  AMT: App Product Locale [0] = en_US
    2015-02-27 00:15:16 [5484]  config: Loading configuration for C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\application.xml
    2015-02-27 00:15:16 [5484]  config: Found payload code {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
    2015-02-27 00:15:16 [5484]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  config: config: Host app was installed, using installed license configuration.
    2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [FLMap] in hive [Illustrator-CS6-Win-GM{|}ALL] from cache : 769
    2015-02-27 00:15:16 [5484]  config: Setting current license to the driver at startup because no mapping was found.
    2015-02-27 00:15:16 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
    2015-02-27 00:15:16 [5484]  config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
    2015-02-27 00:15:16 [5484]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:16 [5484]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:16 [5484]  config: current locale code: ALL
    2015-02-27 00:15:16 [5484]  config: Done loading configuration
    2015-02-27 00:15:16 [5484]  config: Setting insalled locales
    2015-02-27 00:15:16 [5484]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
    2015-02-27 00:15:16 [5484]  AMT: Installed Locale  [0] = en_US
    2015-02-27 00:15:16 [5484]  AMT: Reordered Locale  [0] = en_US
    2015-02-27 00:15:16 [5484]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  AMT: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
    2015-02-27 00:15:16 [5484]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Registration] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Growl] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULAForPassive] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  AMT: Application can be serialized (Non Passive App).
    2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [LicensedLocales] in hive [Illustrator-CS6-Win-GM{|}LicLoc] from cache : 769
    2015-02-27 00:15:16 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
    2015-02-27 00:15:16 [5484]  config: Enigma Data Found from SLCache
    2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  AMT: Subsequent launch (serial [90148713156021585045]).
    2015-02-27 00:15:16 [5484]  AMT: Application state initialized.  Obtaining Product License.
    2015-02-27 00:15:16 [5484]  AMT: Obtaining client features from cache.
    2015-02-27 00:15:16 [5484]  AMT: Obtaining client product info from cache.
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:16 [5484]  AMT: Running in PROV_APP
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:16 [5484]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:16 [5484]  config: Using default media policy RET
    2015-02-27 00:15:16 [5484]  uiswitch: EULA has already been accepted.
    2015-02-27 00:15:16 [5484]  AMT: This is a subsequent launch. Deferring services.
    2015-02-27 00:15:16 [5484]  performance: AMTObtainProductLicense took 24.793335 ms
    2015-02-27 00:15:18 [5484]  AMT: Pre-Validating Product License.
    2015-02-27 00:15:18 [5484]  AMT: Services not yet loaded in this session.
    2015-02-27 00:15:18 [5484]  AMT: Loading services in background to get ready for Validate call.
    2015-02-27 00:15:18 [5484]  AMT: Spawning background thread to load services.
    2015-02-27 00:15:18 [5484]  performance: AMTPreValidateProductLicense took 142.779556 ms
    2015-02-27 00:15:18 [5484]  AMT: Starting work on prevalidate thread.
    2015-02-27 00:15:18 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:18 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:18 [5484]  AMT: AMTPlugPlug : Get Licensing information
    2015-02-27 00:15:18 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:18 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:18 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
    2015-02-27 00:15:18 [5484]  AMT: PlugPlug : Can Go Online returned as true
    2015-02-27 00:15:19 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
    2015-02-27 00:15:19 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
    2015-02-27 00:15:19 [5484]  performance: AMTPlugPlugRequest took 1036.806396 ms
    2015-02-27 00:15:19 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:20 [5484]  AMT: RW check key updated !
    2015-02-27 00:15:20 [5484]  AMT: AMT: PreValidating Product License.
    2015-02-27 00:15:20 [5484]  AMT: Launch Workflow not yet done in this session.
    2015-02-27 00:15:20 [5484]  AMT: Starting Background Subsequent Launch Workflow
    2015-02-27 00:15:20 [5484]  AMT: Starting ALM workflow.
    2015-02-27 00:15:20 [5484]  AMT: Initializing ALM for serialized activation.
    2015-02-27 00:15:20 [5484]  ALMService: Initializing as licensed app
    2015-02-27 00:15:20 [5484]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
    2015-02-27 00:15:20 [5484]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
    2015-02-27 00:15:20 [5484]  SLCoreService: Service construction took 0.0 ms and succeed.
    2015-02-27 00:15:20 [5484]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
    2015-02-27 00:15:20 [5484]  ALM: _info_: Host app is Licensable App
    2015-02-27 00:15:20 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Get Licensing information
    2015-02-27 00:15:20 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Got DOM List from FA_Set
    2015-02-27 00:15:20 [5484]  AMT: Found Serial = 901487131560215850457198
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID Illustrator-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID VideoSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:20 [5484]  config: Using default media policy RET
    2015-02-27 00:15:20 [5484]  ALM: _info_: MediaTagPolicy is RET
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  ALM: _info_: Canonical LEID is Illustrator-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  ALM: _info_: Set Running Locale to en_US
    2015-02-27 00:15:20 [5484]  AMT: Performing ALM silent license verification.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: Searching license for locale en_US ...
    2015-02-27 00:15:20 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
    2015-02-27 00:15:20 [5484]  AMT: PlugPlug : Can Go Online returned as true
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: This is the running locale, stop the search
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
    2015-02-27 00:15:20 [5484]  performance: AMTPlugPlugRequest took 347.622284 ms
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
    2015-02-27 00:15:20 [5484]  SLCoreService: Syncing to license store...
    2015-02-27 00:15:20 [5484]  SLCoreService: Found server mkey.
    2015-02-27 00:15:20 [5484]  SLCoreService: Loading license references...
    2015-02-27 00:15:20 [5484]  SLCoreService: Found 4 license file(s)
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [202753869.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [218912877.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [250161213.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: License store synchronization took 66.2 ms and succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: License Is Valid.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Disabled Check
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: No value for key [DataColl] in user dictionary.
    2015-02-27 00:15:20 [5484]  ALM: _info_: No data collection required
    2015-02-27 00:15:20 [5484]  ALM: _info_: Launching Silent Activator in Emergency Mode...
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
    2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Block Check
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Block Check ByPassed
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
    2015-02-27 00:15:20 [5484]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
    2015-02-27 00:15:20 [5484]  config: Enigma Data Found from SLCache
    2015-02-27 00:15:20 [5484]  AMT: License check shows serialized product is already activated.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  AMT: Running in PROV_APP
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value WorkFlowType [SilentActivator]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value LaunchMode [postchrome]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppName [CS6 Design and Web Premium]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ShowEULA [false]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeIDCreated [true]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLocale [en_US]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppListOfLocales [en_US]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppProcessID []
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductID [543]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductVersion [6.0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value Platform [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppEULAFolderPath []
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value NoTrial [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value UpgradeCheckRequired [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ClaimSource [nag_trial]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value RefreshWF [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialGrace [30]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialLeft [30]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
    2015-02-27 00:15:20 [5484]  uiswitch: SilentActivator
    2015-02-27 00:15:20 [5484]  uiswitch: Silent Activator
    2015-02-27 00:15:20 [5484]  uiswitch: Launched
    2015-02-27 00:15:20 [5484]  ALM: _info_: Entered ALM_NeedANAG
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
    2015-02-27 00:15:20 [5484]  ALM: _info_: Exiting ALM_NeedANAG
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:15:20 [5484]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
    2015-02-27 00:15:20 [5484]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
    2015-02-27 00:15:20 [5484]  ALM: _info_: Deactivation menu is enabled
    2015-02-27 00:15:20 [5484]  AMT: Completed Launch Workflow successfully.
    2015-02-27 00:15:20 [5484]  AMT: Calling AUM API to create scheduler entry to be used by updater.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
    2015-02-27 00:15:20 [5484]  AUMService: Get LEID xml call
    2015-02-27 00:15:20 [5484]  AUMService: Get LEID XML call succeeded
    2015-02-27 00:15:20 [5484]  AMT: AUM GetLEID called with status =0.
    2015-02-27 00:15:20 [5484]  AMT: Checking client features against cache.
    2015-02-27 00:15:20 [5484]  AMT: Feature Illustrator_Base 16.0 is licensed (was licensed).
    2015-02-27 00:15:20 [5484]  AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
    2015-02-27 00:15:20 [5484]  AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
    2015-02-27 00:15:20 [5484]  AMT: Validating client product info against cache.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  AMT: Starting Data Collection for SWTag_Init()
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS6-Win-GM;outMappedLEID =  DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:20 [5484]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() License Status = activated
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Product Version 6; 0
    2015-02-27 00:15:20 [5484]  AMT: AMT: Product License PreValidated.
    2015-02-27 00:15:20 [5484]  AMT: Prevalidate indicates license is good and no UI required.
    2015-02-27 00:15:20 [5484]  performance: PreValidate thread took 1107.258911 ms
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:16:39 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
    2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
    2015-02-27 00:16:39 [5484]  AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
    2015-02-27 00:16:39 [5484]  ALMService: Terminating
    2015-02-27 00:16:39 [5484]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
    2015-02-27 00:16:39 [5484]  SLCoreService: Service destruction took 9.4 ms and succeed.
    2015-02-27 00:16:39 [5484]  ALM: _info_: End ALM
    2015-02-27 00:16:39 [5484]  performance: AMTReleaseProductLicense took 10.994947 ms
    2015-02-27 00:16:39 [5484]  AMT: END SESSION.
    Obviously this stuff means absolutely nothing to me.  I only hope it means something to one of you so you can help me get this figured out.
    Thank you in advance.
    Kim

    Kim I reviewed the account you used to post to this forum and there is no registered software titles under the account.  My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
    I would recommend contacting our support team at Contact Customer Care.  This link should allow you to speak with a member of our support team without having a software titled registered.
    Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
    Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly.  Once you have made this verification if you can either private message me or update this discussion I will submit the request.

  • Illustrator CC 2014: show exact linked image transform?

    In Illustrator CS6 and previous the link information for a placed image would show the transform details in, well, detail. In the latest version it now only shows a rounded number which is worthless for me. The scaling never shows a scale after the decimal and the rotation only a single rounded decimal.
    Example image:
    Illustrator CS5: Scale (H,V): (131.641%, 131.641%, Rotate: -1.459º
    Illustrator CC 2014: Scale (H,V): (132%, 132%, Rotate: -1.5º
    Is there another way to show the detailed scale/rotation of an image?

    That's a good idea. Unfortunately, same problem if I move the image to desktop or same folder as file.
    If I resave the file (JPG in this case) the error disappears.
    I understand this can be the solution, but given this issue had not happened before, it's interesting it is happening with CC 2014.
    Attached is the image in question. Note that this is not the only image. It has happened with older design files that were made from older versions of cc or before cc.
    I'm not sure if the uploader will recreate the JPG so I'll compress the file and is available here if anyone would like to test.
    Dropbox - photo 2.JPG.zip

  • Photoshop to Illustrator (CS6), problem with linked images

    Hi,
    I have a very frustrating problem when importing .psd files to Illustrator CS6. I recieve files from an artist and have to make some sort of pre-print on them, add texts etc..
    They are multi layer and upon opening in Illustrator I select Convert Layers to Objects. After that every bitmap layer in the file is converted to a link, and this is where my problems start. First of all it would simply be most conveniant if I had the option to embed all upon import.
    But even with this option lacking, I should be able to highlight a link in the Links panel, and select Embed image from the drop-down menu. Unforetunately this option is always disabled, same with the Embed button on the control toolbar when the liked image is selected. Furthermore, the link information option always shows empty name and locations fields, so its impossible to know which files I should attach if I would like to send them to print as links together with the .ai file. Even when I do know which file it is in, how should I collect them together so that there are no broken links on the other side?
    I simply don't understand how to manage those links or whats the best way to avoid them. It has gotten to the point where I save each layer in Photoshop separately as .pdf and place them in illustrator manually, but there has to be an easier way. Even when saving in .tiff in photoshop and selecting "place" with the "link" option unchecked in illustrator, it will still place it as a link. On the other hand when placing pdf files in illustrator they import as "Non-native art" which as I read can also cause troubles with colors etc.. Can somebody please help me make sense of it???
    I work in Windows 7 64 bit and have Adobe Design & Web Premium CS6.

    When an Illustrator AI file is saved with PDF compatibility it contains of 2 forks, the one contains the whole file for editing in Illustrator (which makes it important ot choose the correct comptibility of Illustrator version) and the other contains the pdf part. If you use such an ai file with pdf compatibility to place in InDesign, Photoshop or even in Illustrator these programs use the pdf part.
    The pdf part should be complete even if the linked files are missing, so it is possible to open an ai file in Acrobat or Reader. The pdf part is also a rich PDF which contains all coors and transparency.
    From Illustrator CS6.1 forward it is possible to extract embedded images. And it is a good tradition in all programs to have all embedded files listed in the link panel.

  • Illustrator CS6 - Organisation problems with printing from PDF

    Hi everybody
    I working with the Illustroartor for some times now and I get better every time, but now its appears that’s I have a organization problem with my Illustrator CS6 and maybe somebody can help me here.
    My problem: I create for example a logo and this logo I like to print on an Objekt like a Paperclip or a Lighter. I have now a print template as a PDF File (see attachement) with serveral predefined print areas. Around 100 predefined printing areas are on the PDF File and the only way to add my logo into this 100 predefined printing areas is by using the funktion “copy/past” but this takes long time and I have to adjust each single logo into the predefined printing area by hand … so this way don’t make really sense and is also very time consuming.
    My question is: Is there any way to automate this process by using e.g. the artboard funktion or some other functions?
    I would appreacte any help in this case!!!
    Thank you very much in advance.
    Nice regards
    Klaus

    Hi Alex,
    There is newer version of Data Modeler (3.0 EA2) and it is free
    You can download it from here
    http://www.oracle.com/technetwork/developer-tools/datamodeler/ea2-downloads-185792.html
    Regards
    Edited by: Dimitar Slavov on Dec 9, 2010 2:15 AM

  • PDF Saving issue in Illustrator CS6 (Mac)

    I have trouble saving Acrobat 4 compatible PDF files in Illustartor CS6. The problem does not affect every file I try to save, but when saving from AI to PDF, heavier files tend to be hard to save. I select the "Save as" option, click PDF, choose my location, then in the dialog with the settings I choose the ones I need and hit enter. A progress bar appears and after a while it freezes on about 80% and never moves further. I am running Illustrator CS6 on a MacBook Pro Retina, 2.6 GHz quad-core Intel Core i7, 8 GB RAM, OS X Mountain Lion. I have tried reinstalling Illustrator, saving to a different location and changing the settings. the only thing that worked for me was saving a Acrobat 5 or 6 compatible file, but this is not a solution, since I need the Acrobat 4 compatibility for a client. Thanks in advance.

    You can open the PDF in Acrobat and save to Acrobat 4 compatibility, either through optimize or preflight. I would also ask the client why they want Acrobat 4 compatibility.

  • Intermittent Bug when saving pdf files in Illustrator CS6

    I save a pdf file in Illustrator CS6 with a specific art board size. When I open it in Acrobat the size is off. When our print's RIP's the file, it is off the same amount. I will re-open it in Illustrator and re-save it and just change the name, the artboard is then correct. This is very intermittent. It has happened on two copies of CS6. Both prograns are current with the updates. I am on a iMac running OS 10.6.8.

    Document size is: 36.01 x 98.12
    I can open up both documents in Illustrator and they are identical.
    We have been using these presets for a couple of years without issue. The problem started happening about 3 weeks ago on 2 seperate computers. We have not seen the problem with CS5.5 and earlier.
    Below are the preset settings summary:
    Warnings
    Adobe PDF Preset: CCC High Res PDF 
    Compatibility: Acrobat 6 (PDF 1.5) 
    Standard: None 
    Description 
              [Based on 'CCC High Res PDF'] [Based on 'CCC High Res PDF
              04-28-08'] PDF Workflow For Custom Color Corporation Output
    General 
              Preserve Illustrator Editing Capabilities: On 
              Embed Page Thumbnails: On 
              View PDF File after Saving: Off 
              Optimize for Fast Web View: Off 
              Create Acrobat Layers from Top-Level Layers: Off 
    Compression 
              Color Bitmap Images: 
                        No Sampling Change 
                        Compression: None 
              Grayscale Bitmap Images: 
                        No Sampling Change 
                        Compression: None 
              Monochrome Bitmap Images: 
                        No Sampling Change 
                        Compression: None 
              Compress Text and Line Art: Off 
    Marks and Bleeds 
              Trim Marks: Off 
              Registration Marks: Off 
              Color Bars: Off 
              Page Information: Off 
              Printer Mark Type: Roman 
              Trim Mark Weight: 0.25 pt 
              Offset from Artboard: 0.083 in 
              Use Document Bleed: On 
    Output 
              Color: 
                        Color Conversion: No Conversion 
                        Profile Inclusion Policy: Include Tagged Source Profiles 
    Advanced 
              Subset embedded fonts below: 100 % 
    Security 
              Document Open Password: Off 
              Permissions Password: Off 
              Encryption Level: High (128-bit RC4) - Acrobat 5 and later 
    on: Off 
              Printer Mark Type: Roman 
              Trim Mark Weight: 0.25 pt 
              Offset from Artboard: 0.083 in 
              Bleed Left: 0 in 
              Bleed Right: 0 in 
              Bleed Top: 0 in 
              Bleed Bottom: 0 in 
    Output 
              Color: 
                        Color Conversion: No Conversion 
                        Profile Inclusion Policy: Include Tagged Source Profiles 
    Advanced 
              Subset embedded fonts below: 100 % 
    Security 
              Document Open Password: Off 
              Permissions Password: Off 
              Encryption Level: High (128-bit RC4) - Acrobat 5 and later 

  • PDF saving problem CS6- empty document

    Hello, can someone help me saving on my cs6 indesign to PDF? I've been having problems with it, the images sometimes do not apear, or it marks a mistake, and after i close it, its ok.
    My real problem is that I did my thesis on InDesign, its about 180 pages with big format images, it has never let me save on PFD, in fact, it just saves it as an empty document.
    PLEASE!!! Could someone help me? Im so nervous, I must print it already.
    Thank you so much!

    Thank you for answering I saved my doc, but every time i tried saving it in PDF it would save/export as an empty document.
    I tried to save it as a links doc, but it overwrote the original doc. and now I have like 2000 docs that are relinked to my original one. And i cant still save it on PDF

  • Problems to install my new Illustrator CS6

    I bought a new Illustrator CS6 programm in a german shop. TRied to get serial number by internet to get the programm registrated and installed.
    After I entered by the code on www.adobe.com/go/getserial_de I only got a link for a Creative Cloud Set up to download.
    My CD which I bought is not usable without the serial number.
    After Set up Download I can see the APPS, all as test version, Illustrator is marked as " will be installed"
    but nothing happens.
    Cache is big enough with 550MB I checked it, but it will not download my new version.
    People in the shop where I bought it have also tried it without success and told me it is an Adobe problem not theirs.
    What shall I do?

    Candy,
    I believe this is one for Adobe Support (phone),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
    You may also try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
    http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up

Maybe you are looking for

  • Need to upgrade iPhoto before i can upgrade to Photos. It says it's not available in the UK. Help!

    I have iphoto 9.2.1 (don't ask...it's not my computer...) and I can't seem to find a way to update to the latest so I can migrate pix to Photos. It says I need to do it; it takes me to the app store and then says it's not available in the UK. Any ide

  • JNDI Context Retrieval in EJB 3.0

    I have a doubt about JNDI context retrieval in EJB 3.0. I know that when I call a bean from another bean I can use this line: InitialContext ctx=new InitialContext(); But I'd like to know whether in a Client I am obliged to pass this parameter: Initi

  • Change a heavy line to a light line

    i have a heavy line that came into Pages from my brothers doc resume and it appears to be a box that I put text into which show up with grips at the corners and prints a black line from one edge of the paper to the other. does anyone know if there is

  • Argument list for FND_REQUEST not correct

    I saw someone use the following form of fnd_request.submit_request, to submit a conc req for xml. v_conc_request_id := FND_REQUEST.submit_request( application => 'AR', program => 'ARXSGPO', argument1 => v_set_layout_option, argument2 => 'Print Statem

  • How can I install adobe flash in BOTH firefox and chrome?

    I've tried making each the default browser while installing, but I think firefox needs to be uninstalled (I've had success with Chrome), but that will uninstall from the computer, not the browser.  I don't want to uninstall for Chrome.