Illustrator CS6 not recognizing installed fonts

Hi,
I have a problem with Illustrator CS6 on Win7 x86 on one of our users' machines. The font Arial Narrow is installed, MS Word / Framemaker pick it up and you can use it, but Illustrator and InDesign won't see the font. So my user can't use Arial Narrow as the family so can't select the font for bold/italics/underline. He can only choose narrow as a sub style of the Arial family, but Arial Narrow has been installed seperately.
The font has also been placed in the Common subfolder for adobe softwares, but after that it still won't be found.
What has been tried:
Uninstall and Reinstall the font
Add font to font folders for adobe products (both common and product specific)
Clearing Windows and Adobe font caches
All these steps have not solved our problem. Can the community please be of assistance?
Regards,
Ben

Thanks for your answer. I see Arial as a font and Narrow as a style for that font. This limits my user because he can't choose Arial Narrow-Itatlics-Bold for example. The Arial Narrow font family (Named ArialN, ArialNB, ArialNBI, ArialNI) has been installed, they are TTF files. These files have been placed in the adobe common folder as well.
I have used control panel fonts and dubbelclicked yes. I have also tried installing the fonts as shortcuts. I have removed, reinstalled, the works.
Also the fonts are the latest from MS yes.

Similar Messages

  • Illustrator not recognizing some fonts and colors.

    My recently installed Illustrator is not recognizing certain fonts and colors which is producing problems in my designs.
    1. When I drag in a PDF to edit, the letters will appear as gibberish (random numbers, letters and signs) (the font was "arquitectura" which is installed on my OS X I Mac)
    2. When I try to change the color of a font using the eyedropper tool, it shows the proper color in the color box, but the font remains black.
    After googling it, these problems seem frequent back in 2009 but not so much today.  Im thinking it has something to do with this, which prompts when I open the application:
    "Your application install seems to be damaged, Please reinstall the application."

    sugarfactory,
    "Your application install seems to be damaged, Please reinstall the application."
    Obviously, you should. It is best to run the Cleaner Tool between uninstalling and reinstalling.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • My Illustrator is not recognizing that I am signed into Adobe and thus my Kuler panel is not enabled.

    My Illustrator is not recognizing that I am signed into Adobe and thus my Kuler panel is not enabled.

    DT,
    You may try to restart the Creative Cloud application by quitting and relaunching it.

  • Illustrator CS6 "not responding"

    Illustrator CS6 (MAC OSx) constantly freezes for no particular reason, and states "not responding", leaving the only option to "force quit" and restart. I have tried resetting the preferences and various other options, with no success. Is there a way to fix this?

    I am using a Mac Mini, with MAC OSx, and a Phillips screen. There does not seem to be a pattern that I can decipher that helps me figure out why Illustrator CS6 does this.
    Here are a list of some of the times it does this, and a few things I have tried.
    When opening Illustrator, I then create a new document. If I choose the default setting  (Print / A4 etc) then it opens a new document without a problem. If I however change the settings to web, it freezes. If once I have a blank print cmyk document open, I then try to open a previously saved illustrator file (.ai) of any variety - big or small, old or new, print or web etc, it freezes. When I say it freezes I mean that it won't do anything, and on clicking on the icon, it says Illustrator not responding. This does not change over time. I have waited hours to see if anything changes. It does not. I have to "force quit"  and restart it.
    Other times, I have tried to directly open a previous illustrator file / document from finder, with illustrator closed, and it does the same "not responding" after it opens illustrator
    I have tried opening illustrator, and then opening a previous document from the file > open command. It also freezes at this point.
    But then there are times when illustrator opens, and opens files (big or small, print or web, old or new) without a problem, and I haven't seemingly done anything different.
    Other times that is freezes are when moving the swatches panel from one side of the screen to the other, with a document open (any type of .ai)
    I usually work in .ai files, but have had the same problem with .eps and png's etc too.
    It has also frozen when embedding a png image into a .ai doc.
    In general my documents are not large, they average anywhere between 200kb to 2.5 MB usually.
    I have tried switching off my computer and rebooting it, still no luck
    I have tried closing all programs, and only opened Illustrator, still no luck
    I have done software updates with no change.
    I have tried resetting preferences by holding down the shift, cntrl, apple, alt keys on opening. This has helped once or twice, but I have had no luck with it for the past few months.
    Does any of this information help?
    My next option is to delete and reinstall illustrator, but I am a bit nervous to do that in case I have other complications with installing it for a second time.
    Happy to answer other questions, just not sure what other info would be helpful.
    Any advise would be much appreciated!
    Thanks!

  • Help! illustrator CS6 crashes after installing Apple Maverick

    Today, I installed Apple OS X Maverick. everything works just fine except Illustrator CS6 crashes everytime I opned it. It worked perfectly well before the install. I'vee downloaded the latest versions of Flash and Air. Can anyone help?

    johnny49 wrote:
    I went to the Astute Graphics site today and they're aware that Maverick may cause problems and are advising that it's best to hold off installing Maverick until they update the plugins ( about 4 days) Who knew?
    It is never really advantageous to rush installing a new operating system upgrade or even certain updates in some cases for these very reasons of incompatibility. It is best to just watch and wait once things are officially released and be aware of any issues overall or specific to your given workflow to avoid such issues. Generally early adoption has just about as many drawbacks as it does positives, its best to be patient and wait for any "real world" issue to be resolved by all parties after a big release. With Mavericks being FREE I am sure many are not waiting however. ;-)

  • Why is my Illustrator cs6 not opening files.

    I'm having a issue with Illustrator not opening files (eps or ai) either from the server or my desktop, opening original from Indesign, double clicking a file or from the menu 'open file'. I have to end up quitting Illustrator, then open the file from one of the methods above. Same days it all works fine then other days it doesn't. Quite confusing.
    I've uninstall then reinstall Illustrator previously and it seemed to work fine for a while then it started doing it again.
    And I've tried finding the info on the forums for Illustrator. If its there please point me to the right place.
    Illustrator CS6
    Mac running OS X 10.9
    10GB of Ram
    Please let me know if if more information is required.
    Regards
    Aaron Elmiger

    Aaron,
    Here is a list from easy to serious (note the Cleaner Tool as part of uninstalling and reinstalling in 6), and you may have some disturbance from other applications, see the usual suspects in Item 7) in 5), and 1) - 2) may be the first ones to try, before 3) and/or 4) ):
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator CS6 won't install on Maverick because of network problem?

    Has anyone learned a sure fire way to install Illustrator CS6 onto Maverick without the error message: Can't download the software because of a network problem? I've been down for several days and and desperately need to get some work done. Any help at all will be appreciated.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Chart text from Excel to illustrator cs6 not copying right

    Hi all
    Im having a bit of a problem with the text from charts made in Excel 2008 (v.12) copy and pasted into Illustrator CS6
    Once pasted into Illustrator it changes all the text pasted into numbers and punctuation marks
    I cant see in the setting anything to change with fill handling etc to stop this happening
    I need to paste these charts into Illustrator from excel to make them into into house styles etc as they are supplied to me and illustrator cant make up the charts I need.
    Any ideas anyone as I dont want to have to retype the text on each chart if I can help it.
    Many thanks
    Paul

    Hi guys, there are several way to approach the font change. The font is picked up from the default "Body Font" on the default "Office Theme" template when creating new documents.
    to change the font to Arial or something else (using Windows), go to File->Options->General and choose your font under "When creating new Workbooks"
    that would make "Arial" the default font when typing your data in new books, but when the chart is made, it will still have "Calibri" in it since we're using the default "Office Theme".
    to change the font, go to "Page Layout" tab and in the "Themes Group", click on "Fonts" and at the bottom click on "Create New Theme Fonts"
    change the Body Font to "Arial", give the Theme font a name and click Ok.
    now all newly created books will show Arial, but the charts will still have the Calibri font since they depend on the "Office Theme" template, but now it will be easier to change the theme fonts to the Arial, by choosing the newly created theme, and the charts will pick up the fonts too.
    it is possible to change the default "Office" theme to something else...but that's another tutorial.

  • Illustrator CS6 not shutting down without force quitting.  Anyone else encountering this?

    Just recently, Illustrator CS6 will not completely shut down unless force quit is used.  Sometimes it appears to be off but then computer will not shut down and message appears.
    Anyone else encounter this issue?  Any suggestions?  Thanks!

    Nobody can tell you anything without proper system info or other technical details like what message you actually get, crash logs and so on.
    Mylenium

  • Mac not recognizing installed flash player

    Hi, I have insalled the latest version of adobe flash player a couple times and my mac is still not recognizing it, hopeing someone could help me out!
    What I am working with: Mac OS X 10.6.8 Safari version 5.1.10
    Thanks!
    -BreeAna

    ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround
    Take it back to 12.

  • Not all installed fonts are available in Illustrator CS4

    Hi,
    I've noticed that not all of my fonts are available in Illustrator CS4. My list appears as usual in the drop down menu, but many of my fonts have somehow become incomplete. For instance, only 3 weights of Helvetica are available, instead of the 20 or so I have installed on my Macbook Pro. I use Linotype Fontexplorer, and all of my fonts appear without problems in the browser window, but not in Illustrator.
    I've deleted the Adobefontlist file with no result, and I've also tried uninstalling the fonts and reinstalling them with no result. I've had a few searches to see if anyone else has had the same problem, and some people have similar issues but not exactly the same. I've also tried some of the adobe troubleshooting steps with no result.
    Any help with this would be gratefully received. Somebody must have experienced the same problem?
    Many thanks
    Jono

    Thanks Jesseham, a good suggestion. All fonts within the families are ticked like you say, and I've just performed a clear out of the caches but still no success I'm afraid.
    I've attached a picture of my font list in Illustrator in the hope that someone might see something that I'm not. As you can see from the list, Helvetica Neue LT Std is in the list as Helvetica Neue LT Std 85 Heavy and only has the option of 'Regular' under the font style drop down menu. It should be just Helvetica Neue LT Std in the font list drop down menu and have all of the available weights in the font style drop down menu.
    Any thoughts?
    Thanks
    Jono

  • After Effects CS6 (11.0.4.2) Not Recognizing Installed RAM Windows 7 64-Bit (Home Premium)

    I'm having the same issue in Photoshop CS6 (13.0.1 x64).
    I had been running my system on 16GB of RAM and recently upgraded to 32GB. My system diagnostics show 32GB of RAM actively installed and running, but when I open the system preferences in either PS or AE it shows only 16-ish available RAM. Why don't I have access to all 32GB (or close to it)?
    I'm including screen shots of the Preferences Windows in both PS and AE. Any help would be much appreciated. Both applications are currently updated as of this morning.

    I have answered my own question. And as embarrassing as it is. I'll leave it up in case someone else is looking for the same answer.
    Windows 7 Home Premium only supports up to 16 GB of RAM. I had to buy the Professional version in order to access all 32 GB of the installed RAM.
    It's a pretty silly mistake to make, but there you have it.

  • Illustrator suddenly not recognizing font

    I have been placing pdf's with text of font styles Cambria Math and SansSerif and all was going fine until suddenly I got an error warning which read:
    The font Cambria#20Math is missing.  Affected text will be displayed using a substitute font.
    The font SansSerif,Bold is missing.  Affected text will be displayed using a substitute font.
    Any help be much appreciated!

    mdlj,
    There have been some threads about rather strange font issues lately, such as these:
    http://forums.adobe.com/thread/1315743?tstart=0

  • CS6 not seeing entire font list

    The machine is an older mac running OSX 10.6.8.
    Both Illustrator CS5 and CS6 are installed (have been for years).
    This morning, CS6 sees only the top half of the font list. Everything below is blank. It scrolls as if other entries are there, but the screen is blank and there is nothing to select.
    CS5 still sees the entire font list.
    I have:
    Closed and reopened the program (no change).
    Run Font Nuke to clean the cache files.
    Rebooted (several times -- still no change).
    My question;
    Short of uninstall > run cleaner tool > reinstall, is there anything else to try?
    --OB

    OB,
    Here is the long list (apologizing for my posting it again, I believe you know it).
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • I can see a font from a previous project in a different program in Font Book and Illustrator is not finding the font when I open the file.

    I am using Adobe Creative Cloud and have the new updates installed. The file was created in Artbook, but saved as a PDF. When Illustrator opens it says it does not recognize the variants (regular extended, light extended) of the main font (regular) which it does recognize. Any Clues on this front?
    The font Skia-Regular_Extended is missing.  Affected text will be displayed using a substitute font.
    The font Skia-Regular_Light-Extended is missing.  Affected text will be displayed using a substitute font.
    To preserve appearance, some text has been outlined.

    Have you searched the font menu for the name of the font?
    In a PDF the font might also have been renamed.
    If the font is there, but under a different name, you'll have to reapply it to the text.

Maybe you are looking for