Illustrator CS6 "not responding"

Illustrator CS6 (MAC OSx) constantly freezes for no particular reason, and states "not responding", leaving the only option to "force quit" and restart. I have tried resetting the preferences and various other options, with no success. Is there a way to fix this?

I am using a Mac Mini, with MAC OSx, and a Phillips screen. There does not seem to be a pattern that I can decipher that helps me figure out why Illustrator CS6 does this.
Here are a list of some of the times it does this, and a few things I have tried.
When opening Illustrator, I then create a new document. If I choose the default setting (Print / A4 etc) then it opens a new document without a problem. If I however change the settings to web, it freezes. If once I have a blank print cmyk document open, I then try to open a previously saved illustrator file (.ai) of any variety - big or small, old or new, print or web etc, it freezes. When I say it freezes I mean that it won't do anything, and on clicking on the icon, it says Illustrator not responding. This does not change over time. I have waited hours to see if anything changes. It does not. I have to "force quit" and restart it.
Other times, I have tried to directly open a previous illustrator file / document from finder, with illustrator closed, and it does the same "not responding" after it opens illustrator
I have tried opening illustrator, and then opening a previous document from the file > open command. It also freezes at this point.
But then there are times when illustrator opens, and opens files (big or small, print or web, old or new) without a problem, and I haven't seemingly done anything different.
Other times that is freezes are when moving the swatches panel from one side of the screen to the other, with a document open (any type of .ai)
I usually work in .ai files, but have had the same problem with .eps and png's etc too.
It has also frozen when embedding a png image into a .ai doc.
In general my documents are not large, they average anywhere between 200kb to 2.5 MB usually.
I have tried switching off my computer and rebooting it, still no luck
I have tried closing all programs, and only opened Illustrator, still no luck
I have done software updates with no change.
I have tried resetting preferences by holding down the shift, cntrl, apple, alt keys on opening. This has helped once or twice, but I have had no luck with it for the past few months.
Does any of this information help?
My next option is to delete and reinstall illustrator, but I am a bit nervous to do that in case I have other complications with installing it for a second time.
Happy to answer other questions, just not sure what other info would be helpful.
Any advise would be much appreciated!
Thanks!

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Illustrator cs6 not responding at startup

Hi, when I run Illustrator, starts with the logo and loadings (until here all ok) and when the program starts (after finishing all the loadings of plugins, fonts etc) I get only white background, no interface, nothing, just white space (in both 32 and 64bit), see here http://tinypic.com/r/35lhjd5/6 and at the top (in the title) says: Illustrator not responding.. any ideas?
I have an Acer laptop Win 7 Home 64bit and am using Adobe Application Manager.
I have remove all adobe programs and folders before the installation and also I used the AdobeCreativeSuiteCleanerTool.exe.
I have try some steps from the forums like:
1) run as administrator
2) uninstall and install again Illustrator
3) run Illustrator without antivirus
but nothing, again the same.
I haven't delete the Illustrator settings file to reset the application (because I don't know which file to delete) see screenshot http://tinypic.com/r/2gw9bgw/6 tell me please which is the right file to remove.
BTW all the other programs (photoshop, flash, etc) works without any problems, and everything is up to date.
I have some double fonts (I read somewhere that maybe there is problem with duplicated fonts) Arial regular exists 3 times (in the preview C:\Windows\Fonts), and some Helvetica fonts, is there any safe free tool to remove duplicates?
Thanks in advance.

Reset Preferences
http://forums.adobe.com/thread/375776
1) Close the program and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (not reversible)
or
2) Move the Folder. See:
http://www.bugge.com/Family-and-friends/Illy/illy.html

Illustrator CS5 not responding during rendering

Hi,
I have a strange problem that I don't understand, maybe someone can help me?
I run Illustrator CS5 on a win7 64bits / i7 / 8 Go RAM / ATI Radeon HD 5470 and each time I want to apply a simple 3D effect (3D rotation), AI is freezing during the rendering... The aim is to do a disco ball by revolution of a half circle with a map art for the disco ball faces. Everything is OK until I try to change the disco ball perspective axis! Illustrator is not responding anymore and win7 ask me for closing the program.
I have already try different issues without success:
- change the scratch disk
- improve the performance : closing all running applications, simplify win7 display settings (disable aero,...), clean/defrag the disk, the register and memory, define a swap up to 24 Go
- ramdisk dedicated to readyboost, scratch disk of AI and swap
It usually freezes after 50% progression, with the optimized performance it goes sometimes until 90%...
Thank you in advance!

You simply have too many blend steps and it's running out of memory. Expand the "More" section to control that.
Mylenium

Illustrator CS3 not responding message

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Definitely, probably a font corruption and or font data base.
Or a plug in or simply a conflict in your users preferences.
There is a way to find out, drg the users preferences to the desktop with all applications not running.
The restart he computer. Now see if all is well. You will have to reset many of the applications you haveand may have to reenter some serial numbers.
Unfortunately there may still be other issues besides the users preference such as the font issue.
It could even be something simpler it could be a cache problem for this user. You can clean things up with Cocktail, cost money, or Cache Out X which is free.

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Adobe Photoshop Version: 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1995 MHz
Built-in memory: 8140 MB
Free memory: 6135 MB
Memory available to Photoshop: 7173 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 8/13/2013 at 9:21:27 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: Radeon (TM) HD 6630M
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680
Video Card Number: 2
Video Card: Intel(R) HD Graphics 3000
OpenCL Unavailable
Driver Version: 9.0.0.0
Driver Date: 20120815000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 3000
Video Card Memory: 547968 MB
Video Rect Texture Size: 16384
Video Card Number: 1
Video Card: Radeon (TM) HD 6630M
OpenCL Unavailable
Driver Version: 9.0.0.0
Driver Date: 20120815000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode:
Video Card Caption: Radeon (TM) HD 6630M
Video Card Memory: 547968 MB
Video Rect Texture Size: 16384
Serial number: 91198469304989699951
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Kris\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 465.7G, 54.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
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   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
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   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
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   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
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   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
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   TfKernel.dll   Kernel   9.3.0.113
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   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
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   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113
Required plug-ins:
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 8.1
   Camera Raw Filter 8.1
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Clouds 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Collada 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Difference Clouds 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Embed Watermark 4.0
   Extrude 13.0
   FastCore Routines 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Measurement Core 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Mezzotint 13.0
   MMXCore Routines 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Picture Package Filter 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Pinch 13.0
   Pixar 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0.1
   Shear 13.0
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Sumi-e 13.0
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variations 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   WIA Support 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0.1 (13.0.1.2 20130522.r.24 2013/05/22:21:00:00)
   ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE

You need to update that old video card driver, from AMD's website (not Microsoft, and not the system builder).

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reboot the Mac. Run maintenance. Check fonts.
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My guess is DW is trying to connect to external scripts on TypeKit's server. TypeKit is probably looking for a web browser, but since DW isn't a browser, it's hanging up. Go to View > untick Display External Files.
Nancy O.

Premiere Pro CS6 not responding after adding anything to timeline

I had been using Premiere CS6 successfully for a while, but starting a few months ago, it started not responding after I did anything. I can add a title and a transition succesfully to the timeline and it plays fine, but as soon as I add a picture or video clip, it immediately stops responding. It's frustrating because the program used to work fine before.
The only thing I can think of that might have affected it was when I upgraded to Mavericks, but I haven't read anything about any serious problems with Premiere running on Mavericks. I have a late 2008 MacBook Pro.
Thanks in advance for the help.

Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
mavericks
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
I am Windows so did not bookmark the messages, but I have seen SOME message threads with SOME solutions for SOME mavericks problems

Dreamweaver CS6 not responding (freezing)

I am running Windows Vista and performed the most recent update of Dreamweaver CS6 (I am using Creative Cloud) and my Dreamweaver program continues to not respond if I need to go out to another program and then back into Dreamweaver. It was not responding before the update, as well. I am using a Typekit script on all of my pages and this freezing/not responding thing just started happening, though it had worked just a few weeks ago. I have done the following:
disabled Javascript
disabled all extensions
turned off "Display External Files"
Currently defragmenting my computer
Performed a disk cleanup
My site is not linked to any outside site. This issue is making my development double in the amount of time and I really need this fixed. Any other suggestions would be great.
Thanks, Amber

and was told that my operating system, Windows Vista cannot run the new Creative Cloud CS6 products
That's complete rubbish. I'm using Vista with Creative Cloud and have no problems. Vista is essentially Win7.
There are a couple of 64 bit products I can't use on my 32 bit operating system but the rest work fine.
I suggest you delete your cache and/or personal configuration folder.
Deleting Corrupted Cache in DW
http://forums.adobe.com/thread/494811
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Illustrator CS6 not recognizing installed fonts

Hi,
I have a problem with Illustrator CS6 on Win7 x86 on one of our users' machines. The font Arial Narrow is installed, MS Word / Framemaker pick it up and you can use it, but Illustrator and InDesign won't see the font. So my user can't use Arial Narrow as the family so can't select the font for bold/italics/underline. He can only choose narrow as a sub style of the Arial family, but Arial Narrow has been installed seperately.
The font has also been placed in the Common subfolder for adobe softwares, but after that it still won't be found.
What has been tried:
Uninstall and Reinstall the font
Add font to font folders for adobe products (both common and product specific)
Clearing Windows and Adobe font caches
All these steps have not solved our problem. Can the community please be of assistance?
Regards,
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Thanks for your answer. I see Arial as a font and Narrow as a style for that font. This limits my user because he can't choose Arial Narrow-Itatlics-Bold for example. The Arial Narrow font family (Named ArialN, ArialNB, ArialNBI, ArialNI) has been installed, they are TTF files. These files have been placed in the adobe common folder as well.
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Why is my Illustrator cs6 not opening files.

I'm having a issue with Illustrator not opening files (eps or ai) either from the server or my desktop, opening original from Indesign, double clicking a file or from the menu 'open file'. I have to end up quitting Illustrator, then open the file from one of the methods above. Same days it all works fine then other days it doesn't. Quite confusing.
I've uninstall then reinstall Illustrator previously and it seemed to work fine for a while then it started doing it again.
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Illustrator CS6
Mac running OS X 10.9
10GB of Ram
Please let me know if if more information is required.
Regards
Aaron Elmiger

Aaron,
Here is a list from easy to serious (note the Cleaner Tool as part of uninstalling and reinstalling in 6), and you may have some disturbance from other applications, see the usual suspects in Item 7) in 5), and 1) - 2) may be the first ones to try, before 3) and/or 4) ):
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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When working only in Illustrator and I try to save a file that I have open, illustrator "not responding" happens and finally responds after 30 minutes to an hour. This happens every time I try to use Illustrator for the past three weeks. I have uninstalled and re installed but no luck. Please any help or suggestions? New laptop and the rest of the adobe suite works fine.

Nick,
Did you reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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I have Adobe Creative Suite 2 Premium. I purchased it on 2004. It was working perfectly, until recently stopped. I tried to reinstall it, but stil not responding. I used my serial number, but it doesn't recognize it. I use Photoshop and Illustrator for personal work, I don't want to pay for the new one. I want to buy the upgrated, but I'm afraid that I would have the same problem.
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Hello rrahdar
Make sure the settings for iCloud are set right to ensure that documents are syncing across multiple devices.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
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-Norm G.

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