Illustrator cs6 os yosemite all other adobe apps work fine, when AI starts launch, stops and never launches
i have already checked font book and corrected any problems
Susan,
Weeding out in older plugins seems to have helped some in some cases.
It also seems that JAVA Runtime may be involved.
http://support.apple.com/kb/DL1572
Similar Messages
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Dreamweaver CC won't launch. All other CC apps work fine.
I have been through the forum logs and have seen the notes about reinstalling Dreamweaver and installing Java. I have done both (uninstalled Dreamweaver, reinstalled/downloaded Dreamweaver CC from iCloud. I have downloaded and installed Java. Rebooted my machine. The icon bounces longer, but never gets to the splash screen.
I am running OS X 10.9.2 (Maverick) on a 2.93 GHz Intel Core i7 iMac with 16GB of ram.
Can you help??
Thanks,
JaneI just spent over an hour on the phone with Adobe's support. It is finally resolve. It was a permissions issue. Basically, what the tech had to do was create a "root user" account, sign out of my account, sign into root user, uninstall Dreamweaver, then re-install Dreamweaver in the root user account. Since the root user account has full permissions, it worked. I definitely would not have figured that out without calling support and having a rep walk me through it. I didn't come across this solution on any forums I searched.
I also had a duplicate Macintosh HD drive apparently in the root user account that caused some confusion with install, so he had to pull that out onto the desktop also to avoid confusion with the install, but my guess is that wont be an issue for others.
If you can't solve it on your own, try calling the same # I called: 800-833-6687 Mon-Fri 5am-7pm PST.
Hope you get it resolved. -
I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.
Migration should never be done with any Adobe program.
If you have done Migration, you have to UNINSTALL first (if even possible) and then download Adobe Creative Cloud Cleaner Tool and run that also. When this is done, restart your computer and install the programs from an original Adobe Installer.
Other question is, if your OS is supporting that version. You can try it, it is not officially supported, but it might work.
But CC will work, upgrade to CC2014 (without additional cost), use that as it is better anyway. -
-- I've tried using other browsers, but no luck
All other iCloud apps are fine via Safari (mail, calendar, etc.). Any ideas?
I've tried clearing cache, logging in and out, switching off iMac.
I'm using latest OS X and Safari versions.
The problem seems to have crept to my iOS devices, which now register non-sync'd versions of my reminders lists, and which will not update via iClouGawd, how have you managed not to update it?! The current version is Version 3.1.2 (4525.22)!
Small wonder it won't work with 10.4.11.
Have you ever used Software Updater to check whether there are any updates available for your Mac?
I would recommend that you download the latest version from here:
http://www.apple.com/safari/download/
But please make sure that you download the version for Tiger and not for Leopard.
BUT before you do so, and before you install it, please go through the following routine:
Repairing permissions is an important part of regular maintenance, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417
If all is OK, install the new Safari, and REBOOT, then repair permissions again. -
Hi, I can't update my Photoshop in the CC. all other programs are working fine with the updates. only photoshop isn't. I've already tried to uninstall, and install again and it didn't work.
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc. -
I have an iphone5 which is currently off ( network I use to have with sprint) but now I'm using wifi. All of my apps work fine except my safari (web). When I'm ready to search suggestions won't pop up and my screen will freeze and go blank. Even my bookmarks won't load. I don't know what the problem is can someone please help
I have an iphone5 which is currently off ( network I use to have with sprint) but now I'm using wifi. All of my apps work fine except my safari (web). When I'm ready to search suggestions won't pop up and my screen will freeze and go blank. Even my bookmarks won't load. I don't know what the problem is can someone please help
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Bridge CC keeps crashing on start up but was working last week - Any Ideas how to get it back. Have tried uninstalling and re installing software. All other CC software working fine (Mac)
Also some problems since the CC2014... For me i can launch bridge but the crash occurs when i try to change access to any bridge preference... i open a discussion about it
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My Apple TV won't let me access Netflix, but all other internet connections work. It keeps saying :"accessing netflix" and won't connect Any ideas as to the problem?
Thanksare you in a country where netflix is supported ?
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my imac will not connect to wifi what so ever. i have tried 3 different routers and all my other apple devices work fine. when i take it to the genius bar it seems to work with apples instore wifi. thus leading the "geniuses" to say nothing is wrong.
Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
Region Monitoring iOS 7 : didEnterRegion method is not calling when app is killed by user or by OS in iOS 7 only. It is working fine when it is in background. and the same code is working fine with iOS 6 for both app in suspended mode and background mode. What changes I have to made to work great in iOS 7 also.
I rewrote code for debugging purpose and tried to catch error using GetLastError(); method,
but it only printed 0. Below is code snippet; I think Create() throw an exception
and code goes to catch block.
LONG ConnectTS(CString strIP, UINT n_Port)
try{
ErrorLog(0,0,"ConnectTS is calling Create [is going to call]","");
if(!Create())
// Exception Line
n_Err = GetLastError();
return NET_INIT;
catch(...)
DWORD errorCode = GetLastError();
CString errorMessage
errorMessage.Format("%lu",errorCode);
ErrorLog (0, 0, "Image
System", (LPTSTR)(LPCTSTR)errorMessage);
return IS_ERR_WINDOWS;
Output: -
ConnectTS is calling Create [is going to call]
Image System
0 -
As of yesterday no animation or videos will play from Firefox, but other browsers still work fine. I have checked plugins and even updated to the Firefox 14 beta today, but this did not fix the problem.
this problem started yesterday; before then there was no problem.
I have updated everything I can find, and ran a system restore and disc clean.
The problem still persists. What am I missing here?This happened to me too. This problem started suddenly with no changes made on my part. I had 11.2 Flash version with Firefox 13. I tried updating to the new Firefox, same problem, then updated to Flash 11.3. I even uninstalled RealPlayer.
I read a solution on another forum and it was as easy as clearing my cache. Everything works fine now (even after reinstalling RealPlayer and allowing the download button function). -
I went in and deleted Cached files after repeatedly getting the 'scratch disks are full' message. I have done this before and have had no issues. However, this time it comes up with a crash message whenever I open Premiere Pro 6. All other Adobe programs are working fine.
Does anyone know what could be wrong? Have I accidentally deleted something crucial? How can I fix this?If you have a 64bit Windows adding more ram will allow Windows to use that ram, and provide more to CS4
Otherwise... here are some links I've saved that discuss crashes... may, or may NOT, help in your case... but free to read
Firewall = Crash http://kb2.adobe.com/cps/857/cpsid_85711.html
Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435
Photo Scaling for Video http://forums.adobe.com/thread/450798
-Too Large May = Crash http://forums.adobe.com/thread/879967
-And another crash report http://forums.adobe.com/thread/973935
Partition = Crash http://forums.adobe.com/thread/957286 -
Message app not loading but every other bridge app works fine
i have a Torch 9800 (up to date) and a Playbook (up to date). All my bridge apps work except for messages, which is probably the most important app. When i launch the messages app it just showing the loading circle hour glass thing and never actually displays my messages. New emails come in and i can open them but none of my previous emails appear and the loading circle hour glass thing keeps going. I've tried reinstalling bridge and i've tried pairing the device again over bluetooth, any other ideas? I know i could just factory reset the playbook but i'll loose all my data.
Hello rudeboouy,
I have a few questions:
What version of the BlackBerry Bridge do you have installed? (BlackBerry Bridge 1.0.0.83)
How long have you allowed it to hour glass?
Does an error message display?
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
CS3 InDesign & Illustrator Install Exit Code 7; Other CS3 Apps Install Fine
I feel like I'm beating a dead horse... (no offence to horse lovers out there - it's just an expression)
I'm having trouble performing an silent install of the CS3 suite from a network share on Windows 7. I've read through a number of posts on here, one of which was a 3 page post on this issue where Mac & Win 7 users alike posted failures, successes and how they got there, and another about removing the OS check feature from the application.proxy.xml file (which didn't work for me; unless I did something wrong...?) Unfortunately for me after trying much of what was suggested, I'm still facing a brick wall.
All these machines are Core 2 Duo's clocked at no less than 2.2GHz, have 4GB of RAM, have over 100GB of free disk space and are running fully updated/patched installations of Windows 7 32-bit (x86) with Office 2007 Enterprise.
When I try to install the suite silently it fails with 'Exit Code: 7', which according to the CS3_Deployment.pdf means "Unable to complete the silent workflow." If I take out the "--mode=silent" switch, the GUI launches and installs fine. I took a look at the compressed log file & searched for "Return value 3", "ERROR" and "FATAL" for clues, but its vague and nondescript. I didn't copy/paste the entire log in this post for brevity's sake, but you can check it out here:
Condensed Version: http://pastebin.com/eFKpe9wK
Unabridged Version: http://pastebin.com/MQDeQZmF
Instead, however, I do want to touch on just a few things from the log:
[ 9660] Thu Dec 02 07:08:13 2010 INFO
BEGIN Setting requested payload actions
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {AC76BA86-1033-0000-7760-000000000003} Adobe Acrobat 8 Professional (At install, older versions get upgraded) per deployment file.
Setting action for {7BB7F66A-D798-45A3-A383-0727FB1EBF8E} Adobe Flash Video Encoder per deployment file.
Setting action for {abd781e6-d5ca-45aa-a5f7-f64799eb1c04} Adobe Version Cue CS3 Server per deployment file.
Setting action for {00E5C764-9525-44C3-8404-712AD06AE12A} Adobe Dreamweaver CS3 per deployment file.
Setting action for {3BC8460B-085E-47F3-9C62-8FFCBAF11D78} Adobe Flash CS3 per deployment file.
Setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {C4519961-AC64-4565-B3AF-9050296B5D5A} Adobe Illustrator CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Illustrator CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {24D77A7C-E10B-4057-9974-FAB8BFDAC853} Adobe InDesign CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe InDesign CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 per deployment file.
[ 9660] Thu Dec 02 07:08:13 2010 INFO
Selection of payload {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3 is forbidden by the policy.
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Error setting action for {30C4B843-28DA-466F-AFCA-CB0ED153C826} Adobe Photoshop CS3:
Localization: missing stringID "locPayloadSelectSystemRequirement" for en_US in C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804\resources\main.xml
system check
The minimum system requirements listed below are needed in order to run Adobe Photoshop CS3 and are not met.
- Windows XP Service Pack 2 and greater
- Windows Vista
[ 9660] Thu Dec 02 07:08:13 2010 DEBUG
Setting action for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium per deployment file.
PayloadPolicyNode.SetAction: IY->IY for {7005ECBC-F54B-42FD-81E4-934BC43FA329} Adobe Creative Suite 3 Design Premium
[ 9660] Thu Dec 02 07:08:13 2010 INFO
END Setting requested payload actions
[ 9660] Thu Dec 02 07:08:13 2010 WARN
Some payload actions specified in the deployment file could not be applied.
...snip - snip...
[ 9660] Thu Dec 02 07:08:17 2010 INFO
Checking bootstrapper progress
Ran uninstall for the bootstrapper due to an exception
[ 9660] Thu Dec 02 07:08:17 2010 FATAL
Exception: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
Exit code: 7
[ 9660] Thu Dec 02 07:08:17 2010 INFO
I've got some initial questions that pertain to what's in the log file:
The areas in bold: Since the same install also fails on Windows XP machines, what does this mean exactly?
The areas in italics: Can anyone expand on what that means?
The underlined areas: What 'Policy' is this referring to: Setup's own internal policy (like the OS check) or something else?
Here's what I've done so far:
Went through the 'Run a silent installation of Adobe Creative Suite 3' document
Went through the 'Troubleshoot installation with install logs | CS3, CS4' document
Used the Adobe Support Advisor to go through the logs, but it always says that no problems are found.
Recreated the install & uninstall XML files, twice, via the "setup.exe --record=1" method for each application & the entire suiteNot that I think this is important, but I was never prompted to enter a serial number when creating the .XML files.
Renamed the XML files for each application (e.g.: Photoshop-install.xml; CS3Suite-install.xml; Flash-remove.xml etc.)
Copied the XML files to a common folder on a network share (e.g.: \\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs)
Created install batch files for each application, including the suite, that install via the following command"\\path\to\Adobe\Design Premium CS3\Adobe CS3\Setup.exe" --mode=silent --deploymentFile="\\path\to\Adobe\Design Premium CS3\Adobe CS3\XMLs\Photoship-install.xml"
Tried the installs with & without the "--skipProcessCheck=1" switch but there's no change.
No applications are running during the installs.
Verified my application.xml.override file was in \\path\to\Adobe\Design Premium CS3\Adobe CS3\payloads\AdobeDesignSuitePremiumen_US_Volume
Verified I didn't have any strange characters in my application.xml.override fileI deleted and manually retyped all double quotes just to be sure.
I noticed that the "installSourcePath" property in the install.xml files created point to a local location rather than, what I would expect to be, the installation source folder where I copied the contents of the DVD to. On a whim I changed it to point to the copied DVD files but that didn't seem to help either so I changed it back.
FROM: <Property name="installSourcePath">C:\Program Files\Common Files\Adobe\Installers\498b43b77cac072081a5692bfc52804</Property>
TO: <Property name="installSourcePath">\\path\to\Adobe\Design Premium CS3\Adobe CS3</Property>
Aside from Acrobat Reader 9.4.0, Adobe Flash Player 10 (ActiveX & Plugin) and maybe Shockwave 11, these machines never previously had any other Adobe products installed.
For what its worth, uninstalling Acrobat Reader 9.4.0 doesn't seem to help either. I didn't try removing Flash Player or Shockwave [yet].
Using the install XML files I created via "setup.exe --record=1", when I run installs for the individual applications silently [via batch files] one at a time, all applications install fine except for Illustrator and InDesign: Exit Code 7.
This may further help suggest my application.xml.override file is fine.
Even more interesting is that I get the same error on Windows XP and Windows 7 machines alike. (See the image below taken from an XP machine; the same happens on Windows 7 machines so it doesn't appear this problem is OS specific.)
Other than removing Flash Player, Shockwave and ripping out our Anti-Virus solution (Sophos), which is going to be difficult, is there anything I've missed?
Anyone have suggestions on why Illustrator and InDesign don't install?I spoke with Adobe Support today and was directed to this support article:
CPSID_84332 - http://kb2.adobe.com/cps/843/cpsid_84332.html
Although this article speaks to CS5 installations, even though I thought I made it clear that I was working with CS3, I decided to give it a shot anyway.
The first comment passively suggests troubleshooting [all] "install errors using Creative Suite 5 install logs", which links you to CPSID_84451 - http://kb2.adobe.com/cps/844/cpsid_84451.html. But again, its CS3 I'm having trouble with and I've already linked, what I believe to be, a more appropriate CS3 [and CS4] log troubleshooting document in my first post.
Step 1 requires restarting "your computer in a minimized state before running the installer." - This isn't at all optional nor ideal when we're talking about silent installations, especially when they can take place in the middle of the day - its highly distruptive, or deployments in general. Plus, I'm not interested in developing a package that will perform the steps outlined and then undo everything. Its important to note that this isn't a one-off problem: every machine that needs to have CS3 installed experiences this problem. But for what its worth:
I did as instructed in the troubleshooting documentation but it didn't work.
No other applications fail to install, and all but these lone Adobe CS3 apps install fine; what gives?
Step 2 is to perform a repair installation of the Windows Installer. (FYI: Windows 7 ships with 5.0, my version is 5.0.7600.16385, and for the record there doesn't seem to be a redistributable download available at this time.) I can't use this as part of my silent installation package because it calls you to run `sfc /scannow` which is time consuming and, if something is found, often requires a reboot. Fortunately for me, "Windows Resource Protection did not find any integrity violations."
Step 3 is to preinstall Adobe Air and the AdobeHelp payloads:
AIR isn't part of the CS3 DVD, it has to be downloaded & installed silently (via -silent -eulaAccepted if you don't have the redistributable package); this was done but didn't help.
There isn't an 'AdobeHelp' payload, only 'AdobeHelpViewerAll', which will not allow a manual instalation so I can't do that.
In summary, these tips unfortunately did not solve the problem. -
HT1338 Can't connect to Gmail, all other email prigs. work fine?
When I try to assign Gmail as a email program it will not connect. All the same config types work fine but Gmail. Any suggestions?
Robert Wilkins2 wrote:
Thanks for your reply Csound. I know that it's not right to solve my own post, but after thinking the problem was solved, I clicked resolved. I wanted to share my "solution" with the community. Sorry about bad form.
No bad form to worry about, just the reduced attention to your problem that a solved designation causes.
If I remove my gmail account, I'll be able to get all the emails back when I create my new one - because it's imap?
Yes, but check 2 things,
1. That it is setup as Imap (POP is possible but is not the default) and 2 that you have not created any local folders that house mail from the Imap account, if you did then you must export them before removing the account.
What do you mean by verify both passwords? You mean imap and smtp?
I assume I should be using the application specific password in my mail settings?
Thanks,
Bob
Imap and SMTP should be the same, but check.
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