Illustrator CS6 Repeatedly Corrupted Files?
hello --
thank you in advance for your time as i am quite in a predicament. i have lost 2 full days of work due to file corruption and i cannot isolate or fix what the problem is. here is how my files are set up:
i use multiple artboards (16-20)
i use graphs to simulate segments in a dashboard view (pie charts)
i use 2 font families
i have tried every solution under the sun so far:
reset preferences
saved recovery files
tried editing the postscript files to remove offending commands
saved as PDF, which worked, but the files are essentially unusable since in many separate files
any possible fix i found in this forum i could think of
after opening the file i get the error message, and if i open the file, most of the layers are gone and it stops with a "graph" object layer, which cannot be selected. it suggests to me that it might be something with the way i use them (i use several of them), that caused the issue. i have tried to isolate that element and it's occurrences in the postscript file, but probably not doing it right.
has anybody experienced such problems using pie charts in CS6. the last 2 files i worked on both used pie charts & both have become corrupted.
any help would be much appreciated!
thanks,
patrick.
Patrick,
Are you saving to own harddisk? If not, I believe you should.
It is always recommended here to open/save your documents from/to your own harddisk, then copy to external media/servers/whatever as backup.
You may be lucky (for a while), but the chances of file corruption and other unpleasantnesses are immensely greater when you use anything but the harddisk.
To rescue what may be rescued:
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
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Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0
Process: Adobe Illustrator [10493]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture: x86_64
UID: 501
Thread 0x37192 DispatchQueue 1
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10 ??? (in Adobe Illustrator) [0x10046a9f2]
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10 ??? (in Adobe Illustrator) [0x100ac3c61]
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10 ??? (in Adobe Illustrator) [0x1009b9a60]
10 ??? (in Adobe Illustrator) [0x1009b6665]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (in Adobe Illustrator) [0x100c951ac]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (in Adobe Illustrator) [0x100c9202c]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (in Adobe Illustrator) [0x100c97a3a]
10 PluginMain + 162 (in FuzzyEffect) [0x116fff582]
10 PluginMain + 10121 (in FuzzyEffect) [0x117001c69]
10 PluginMain + 29088 (in FuzzyEffect) [0x117006680]
10 PluginMain + 21032 (in FuzzyEffect) [0x117004708]
10 PluginMain + 16390 (in FuzzyEffect) [0x1170034e6]
10 PluginMain + 20169 (in DiffusionRasterSuite) [0x1112b2f99]
10 PluginMain + 26658 (in Rasterize) [0x111cd65d2]
10 PluginMain + 15450 (in Rasterize) [0x111cd3a0a]
10 ??? (in Adobe Illustrator) [0x1009e77d5]
10 ??? (in Adobe Illustrator) [0x100a03d54]
10 ??? (in Adobe Illustrator) [0x10084cd25]
10 ??? (in Adobe Illustrator) [0x100a05d1b]
10 ??? (in Adobe Illustrator) [0x100a04bd4]
10 ??? (in Adobe Illustrator) [0x1009cf0ed]
10 ??? (in Adobe Illustrator) [0x100a97385]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393 (in Adobe Illustrator) [0x100c95781]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (in Adobe Illustrator) [0x100c951ac]
10 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (in Adobe Illustrator) [0x100c9202c]
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10 PluginMain + 29301 (in BNPlugin) [0x115c13945]
10 PluginMain + 9949 (in BNPlugin) [0x115c0edad]
10 PluginMain + 36051 (in BNPlugin) [0x115c153a3]
10 PSLShutdown + 388 (in AdobePSL) [0x1042c58f4]
10 PSLGetPreferences + 11343 (in AdobePSL) [0x1042c540f]
10 PSLCreateStringUTF8 + 460233 (in AdobePSL) [0x104348ce9]
10 PSLCreateStringUTF8 + 464882 (in AdobePSL) [0x104349f12]
10 PSLSetImageGuides + 1436569 (in AdobePSL) [0x1044b0959]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3318833 (in AdobePSL) [0x104036ae1]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3354840 (in AdobePSL) [0x10403f788]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353884 (in AdobePSL) [0x10403f3cc]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353361 (in AdobePSL) [0x10403f1c1]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3343747 (in AdobePSL) [0x10403cc33]
10 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3296307 (in AdobePSL) [0x1040312e3]
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Illustrator CS6 producing corrupt SVG files
I have had Illustrator for a few months, and I haven't had any problems with saving files as SVGs until a couple of weeks ago. One day, I was able to save them with no problem, and the files could be opened in all other SVG viewing/editing programs, then, the next day, the files I saved as SVGs could not be opened in Silhouette Studio (The file is corrupt) or Illustrator (The file is corrupt, please verify). I can open these SVGs in Inkscape and resave them there. Then, the files will open in AI and Silhouette Studio without a problem. I've done everything I can think of, from simply restarting my computer to uninstalling and reinstalling AI. But, the problem continues. What could have gone wrong or changed to make Illustrator suddenly start to product corrupt SVGs? I would really like to find a way to resolve this problem so I can cut the extra stepp of opening and saving in Inkscape out of my to do list. Illustrator is too much of an investment for it not to be working properly. Any help you can give me would be so appreciated.
l,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CS6 has corrupted CS3, freehand files cannot be opened.
Have a computer with CS3 on it, which is used to open FH10 files.
However last week I installed CS6 on it and now I am unable to open FH10 files in CS3.
Uninstalled CS6, didnt work. Reinstalled CS3, didnt work.
So CS6 has aperently corrupted CS3. Does anyone have a solution?
Im thinking I might try a registry transplant from a computer with a fresh install of CS3.In your Illustrator CS3 application folder, go to Plug-ins>Illustrator Format, do you still have the Reader for FreeHand.smrd plugin installed or did CS6 remove that?
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I just upgraded to Ai CS6 and it's corrupting my files. This has never happened before. After clicking OK, the files open but half the work has dissapeared! The first time, weeks ago, it turned my whole screen blue - two differnt shades of blue on different occasions. I could see the work underneath the blue. The blue seems to be gone, but the day after working on a files I continue to get these messages.
Please send instructions in layman terms. I saw a similar post about this, but couldn't understand what to do.With what you've done all the time you entered document recovery mode. Illustrator treats files differently in that mode. And you should treat your files differently when working in that mode. There is special awareness requeired whenever you are recovering any files (not just AI) using any tool (not just Illustrator).
First rule: always work with a copy of the file. Never use the original file if possible at all (that is: if it is not so broken, that you can't even copy it). Period.
Second rule: Always know what you're doing. Gather as many information as possible.
Have you read this:
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
and this:
http://helpx.adobe.com/illustrator/kb/copy-paste-artwork-slow-or.html
Third rule: when you're done with recovering, leave recovery mode. Don't let it treat files that are not broken. -
Can Illustrator CS6 read CS4 files? [was: CS6]
i want to purchase the CS6 illustration. my question is, "will the CS6 be able to read CS4 files?"
yes, newer versions can open older files.
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Illustrator is writing corrupted files
Illustrator CC up-to-date, German
Mac Intel 10.7.5, German
Just saved file can't be reopened.
Error message window:
Die Illustration kann nicht geöffnet werden. Die Illustration enthält einen falschen oder verbotenen Operator:
Verbotener Operator: inf
Kontext: % 0J 0 J 0.5 w 10 M []0 d
% 1XR
% 2 0 Gx 1 Gp GX
% 1 -1 3 1 -1 Gf
% 0 O
% inf
If opened anyway several layers are missing.
8 of about 30 files generated yesterday were corrupted. No pattern recognizable when it will happen.
No hint of an error occurring during working on or saving the files.
Neither restarting Illustrator nor the whole Mac helps.
What to do? There's quite an amount of work in these files.ms,
Apart from the future precaution of your trying to avoid its happening again by saving to your harddisk rather than externally, as Monika is referring to as a quite likely source of file corruption,
you may try this Recovery Toolbox for free,
http://www.recoverytoolbox.com/buy_illustrator.html
and licence it (for a year) if it proves to work.
There are ways of trying to recover files yourself, but they are rather difficult and hard to bring to succeed.
You can read on here,
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/ -
Repeated corrupted files: implication?
Hi
I had trouble with corrupted fonts and now I have had to delete some caches from work. It seems that two files have recently become corrupted and messed up unrelated programs. Does this mean my had disk or computer is becoming unreliable? Is my computer about to die? Is it just a coincidence? Should I be more worried about North Korea?
My suystem is as follows
MacBook Pro
13 inch, Mid 2010
2.4 GHz Intel Core 2 Duo
4GB
10.8.3
One problem happened before I updated to 10.8 and one after.
Thanks!1. Back up everything.
2. Repair Permissions:
http://macs.about.com/od/applications/ss/firstaid_3.htm -
IMac repeatedly corrupting file system.
Right. This is a REAL head-stractcher I've got on my hands.
I've got a white intel iMac that killed a hard-drive. Replaced that with a new WD disk. Then updated to 10.6.6 (EDIT: this is a known issue with some machines...), that ruined the file system. Did a clean install & updated to 10.6.5, restored user files & clean installed apps. This worked well for a few weeks.
Now... here's the real bugger...
It has gone down again. Similar to what 10.6.6 did. fsck reports 'invalid node structure'. Nothing can repair it, Disk Utility, Tech Tool, Diskwarrior. All failed.
Not a file-recovery issue, I have a TM backup.
TechTool 5 tells me that RAM & HD are fine (extended tests) same with Hardware Test on OSX disk.
I CANNOT FOR THE LIFE OF ME figure out what is going on here. Nothing out of the ordinary happens. Shut it down, come back to it the next day: boots, Apple logo, spinning progress indicator, powers off.
Verbose / single-user show 'invalid node structure'.
My last resort is that it could be the death of the machine: maybe the processor is handing off corrupt commands = ruining the file structure?
Basically, I just don't know. It seems fine for a while, then dies suddenly & mysteriously.
HELP?!
Message was edited by: TAGITAddendum to my last post (I was in somewhat of a hurry):
If you will take a look at this:
http://www.alsoft.com/diskwarrior/details.html
The last time I ran it on my current iMac, the directory was 36% out of order. That appears strange - I have a 1 TB hard disk and so far, only about 100 GB data on it. So, my non-techie take on it is that it will simply write all over the place - wherever there is room - and that is how you wind up with messed up directories. My suggestion is that if you use your machine heavily to run it occasionally.
Note that 1) you cannot run it from the boot disk and 2) the current version of DW is unable to boot the new iMacs. Since booting from the DW disk is a pain anyway, the simple solution is to install it on your internal and then create a bootable clone of your system (which will obviously include DW) on an external. Then, when you want to run it, simply boot from the external, run it and when done, choose to restart from your internal. Done and all is well with your hard disk. -
Illustrator CS6 cant open files on win 8 machine
Sats something like "file cant be opened/file cannot be found".
is doing that on hebrew titled folder, when i change the folder name to english it opens, why ?@risepureog ,
Hello and thank you for posting on the HP support forums. So that I can help you out with our issue could you please check out the following link.
Advice for asking the "Very Best Question"
As well when you post back can you include the file type you are trying to open. For the most part you need software to open files. .pdf requires adobe PDF reader. .doc would require a word processing software like microsoft word.
It all depends on the file you are trying to open will depend on the software needed.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP
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