Illustrator CS6 saving issue!

Hi,
I(and my colleagues) am having an Issue with CS6 when saving files. This has only happened over the past week or so yet we are unable to find a solution and need some help.
When saving a file using the 'Save' option (not 'Save As') the file is not staying at the size of the artboard as it should, it is however being aurtomatically cropped down to the actual artwork size. This is causing issues with the Process we work with as we need the file to stay at the artboard size.
If I click 'Save As' and change the Adobe PDF Preset to 'Press Quality' then this works, however this means that every file we save(which is quite alot in a day) means we have to go through the 'Save As' option and manually change each save.
Does anyone know why this has suddently started to happen with our Illustrators and do you know how to fix this so that it stays at the Artboard size when 'Save' is used?
I appreciate any help anyone can give on this.

Having the same problem with artboards and pdf's.  Here is a screen shot of the issue.
PDF in Illustrator CC
Same PDF opened in Acrobat.
Any ideas?

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