Illustrator CS6 "side-by-side configuration error"

Question

Hi,
When I try to run Illustrator, it would give me an error message that says " C:\Program Files\ Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\ Windows\Illustrator.exe The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."  I am unable to get on Illustrator and deactivate my license so I can reinstall the software. I'm currently using a Windows 7 64-Bit laptop. Thank you so much

Answer 1

What you could try is remotely debugging the executable, so you can use highlight execution and see what is going on, because error 59 is a network error. 
if you aren't familiar with how to create a .exe that can be debugged, here is a tutorial
http://ae.natinst.com/public.nsf/web/searchinternal/8da679805915de40862572d5007b2f70?OpenDocument
You could also see if there is a different acquire input data vi that still does what you want, and see if the error still occurs.
Good luck
Beau H
BeauH
Applications Engineer
National Instruments