Illustrator CS6 Stops working in Windows 7 when Opening file or Starting new project

Just installed CS6 (legal copy with serial number) on Windows 7 (64bit) computer. Photoshop seems to work fine. Illustrator opens, but when I try to open an existing file or start a new file windows says the program has stopped working. I've already removed every Adobe product I could find on the computer and reinstalled. I also tried deleting the AppsData\Roaming\Adobe\AdobeIllustrator\en_US folder.

Try checking for permissions on these folders one by one: C:\Users\Current_User\AppData\Roaming\Adobe\Adobe Illustrator CSx Settings
AppData
Roaming
Adobe
Adobe Illustrator CSx Settings
Permissions on above folders should be R & W.
If these settings are fine then check for permissions on these folders at location: C:\Program Files\Adobe\Adobe Illustrator CSx\Presets\
Adobe Illustrator CSx
Presets
Permissions on above folders should atleast be 'Read' or 'Read & Write' both.
This might help. Since, it works for you using different user account then it is definitely a user permissions issue.

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-when trying to "open with.." by right clicking on a file, it would crash as well but give the message "The file xxxxxx.pdf is not a valid Win 32 application." Blah blah. Same thing with .ai files, etc.
Attempts to fix:
-re-installed CS3
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-cleaned up fonts
Fix that worked:
-uninstalled pre-loaded version of Acrobat that came with PC. I had a suspicion that the newer version of Acrobat on the new PC (9.5 or similar) might conflict with Illustrator, as the version of Acrobat to come with CS3 was 8 (I believe). This seemed to fix the problem.
Cheers,
Mike

lol issue still remains... if an admin sees this please remove entire post
Thanks

Illustrator cs6 stopped working

I have got a subscipriton to creative cloud. I have a laptop and a desktop. both were working fine until a few weeks ago when the desktop version of illustrator CS6 stopped working. all other apps are fine. totally wierd. have unistalled and reinstalled, and also repaired permissions just in case but it still wont work.
basically it boots up OK and then when you go to drop down menus its all greyed out so unusable. even quit is greyed out so i have to force quit to close it.
any ideas?? very irritating and im desparate to get this working asap as got a backlog of work to do.
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Steve,
Did you use the Cleaner tool between uninstalling and reinstalling?
http://www.adobe.com/support/contact/cscleanertool.html
This should be one for Customer Service, if your nerves can handle it.

Illustrator CS6 does not store the last opened files

I need Help,
Illustrator CS6 does not store the last opened files.

THat indicates a permissions issue on your preferences file and/ or your files are stored on some external or network device that doesn't use persistent file paths. Look into that.
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Grey Screen when opening a old or new project in CS 5.1

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Does turning off OpenGL in the Performance Preferences and restarting Photoshop have any bearing on the issue?

Error message "Itunes has stopped working" and closes when opening itunes store

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Let's try the following user tip with that one:
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Illustrator CS6 stopped working upon opening

Just over a month ago I had installed the trial version of Illustrator CS6 to try it out. I had also done the same with PS CS6.
I decided to buy and so bought the whole Web and Design collection. After ordering it I decided to remove the old trials to ensure a simpler installation of the whole package. So I uninstalled these the other day using the Program add/delete in the Control Panel and then deleted the folders that contained Adobe products except for my Adobe reader etc.
I had a few issues with Flash player after and a script in Word so I restored my computer to an earlier date and then just removed the bare minimum.
Now I have just installed the new package and everything works fine. Serial number, then logging in with Adobe ID then installing.
The issue is if I open Illustrator it opens but within seconds blanks out and a window pops up saying it has stopped working. I hoped that I could go into the Computer's add/remove to see if I could fix but none of the new programs are even listed.
I need to get some graphics done and really need to be able to open Illustrator ASAP.
If it helps, the exe file is in the support file folder which I did not know it should be in. Is there a way of fixing this easily? Like a fix program that could diagnose the issue?
Thank you to anyone who can help me.
Please note, all the other programmes open: PS, Fireworks, Dreamweaver. However Bridge also doesn't.
I also tried running as administrator and this doesn't help.
Rachel
Just an afterthought. Could I uninstall and then reinstall? As it is on the same computer I assume Adobe would know that I wasn't trying to use the serial number a second time on someone else's computer. I just don't know what else to do. The live chat is not available until Monday and I really need to use Illustrator over the weekend to prepare a design for a client.

I am sorry, Windows 7, x64.
I ended up taking the trial download of Illustrator out of my recycle bin and reinstalling only that. It opened. However I clicked quickly on file before it had a chance to close as I read somewhere that can break the glitch. Right now I am not going to close it until I finish the work just in case.
I checked the Event Viewer but it did not give a reason.
Thanks. Sorry about the short sight. I was a little panicked due to worrying about not being able to get the project done that I wasn't as informative as I usually am.

Visio 2013 Crashes (...has stopped working..) when opening a file or creating new file

Just installed Visio 2013. When I try to create a new document or open an existing document, Visio crashes (Visio has stopped working......). It happens in safe mode too. Further, I've looked at add ins and there are none that I can "uncheck".
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Here is the event log:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-07-12T16:05:21.000000000Z
EventRecordID
10610
Channel
Application
Computer
Ativ9
Security
EventData
VISIO.EXE
15.0.4420.1017
506742a9
VISLIB.dll
15.0.4420.1017
506741bc
c0000005
000000000010a887
1924
01cf9deb115a039d
C:\Program Files\Microsoft Office\Office15\VISIO.EXE
C:\Program Files\Microsoft Office\Office15\VISLIB.dll
52d5c490-09de-11e4-8280-7c7a912946d5
Log Name: Application
Source: Application Error
Date: 7/12/2014 12:05:21 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ativ9
Description:
Faulting application name: VISIO.EXE, version: 15.0.4420.1017, time stamp: 0x506742a9
Faulting module name: VISLIB.dll, version: 15.0.4420.1017, time stamp: 0x506741bc
Exception code: 0xc0000005
Fault offset: 0x000000000010a887
Faulting process id: 0x1924
Faulting application start time: 0x01cf9deb115a039d
Faulting application path: C:\Program Files\Microsoft Office\Office15\VISIO.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\VISLIB.dll
Report Id: 52d5c490-09de-11e4-8280-7c7a912946d5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-12T16:05:21.000000000Z" />
<EventRecordID>10610</EventRecordID>
<Channel>Application</Channel>
<Computer>Ativ9</Computer>
<Security />
</System>
<EventData>
<Data>VISIO.EXE</Data>
<Data>15.0.4420.1017</Data>
<Data>506742a9</Data>
<Data>VISLIB.dll</Data>
<Data>15.0.4420.1017</Data>
<Data>506741bc</Data>
<Data>c0000005</Data>
<Data>000000000010a887</Data>
<Data>1924</Data>
<Data>01cf9deb115a039d</Data>
<Data>C:\Program Files\Microsoft Office\Office15\VISIO.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Office15\VISLIB.dll</Data>
<Data>52d5c490-09de-11e4-8280-7c7a912946d5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I have all of my data from my old macbook pro in an external hard drive. Basically it's my old Macbook hard drive with external casing. It was working fine before when retrieving files using my new macbook air, now I can't access any files?

I can't access any of my files, photos, anything form my external hard drive... It worked before now when I plug it in the light comes on, but it doesn't even show up as an external drive, so I can't access anything, I'm worried I have lost everything...

Huge mistake was only having ONE copy of your data OFF computer,
most people do it, and its just horrible and the typical reason for serious data loss.
Likely you have a very common failure (extremely common actually) called SATA bridge card failure, which would be "good" news,
read about same here:
Your dead external hard drive is likely fine! Great hope for your 'faulty' external HD
Never again let yourself have LESS than 2 copies of your important data off-computer, ever
1. verify the external HD doesnt show up on another Mac
if same, you have about a 8 in 10 chance its SATA card failure.......... easy to fix.
The great news at the end of the tunnel of an apparently failed or failing external hard drive.
When checked on another computer, and with no need for spending money on data extraction expertise or software, the very likely case is that your external USB or thunderbolt HD is in fact fine, and merely the card interface, or SATA bridge card has failed or is failing. Keeping a HD dock around handy, or cheaper still a $20 hard drive enclosure or a SATA to USB connector can be a real life saver in getting your drive back to use, when the drive itself is fine, and merely its interface card has gone bad.
The SATA bridge card inside a USB external HD has a very high failure rate in general
Typical SATA bridge cards as seen inside a 3.5" external HD with power input (#1), and 2.5" SATA cards (#3, #4, #5)
What are the realistic odds your HD is perfectly fine?
There are no hard facts whatsoever, especially since so many people discard their assumed “dead/faulty” hard drives, but a good educated conclusion from years of examining and seeing this issue is that for hard drives made since 2010, and not dropped or generally abused, is that a minimum of 50% conservatively are perfectly fine! I personally estimate however that it likely approaches 60%+.
Considering how many external hard drives ‘fail’ (rather the SATA bridge more than half the time) each day, that is a very high number of perfectly fine HD that are tossed!
This is especially common with 3.5” desktop HD that are connected 24/7 with power and see a lot of data transfer. People wrongly conclude that “X” mfg. just made a defective drive, when in fact their 3.5” drives inside the plastic enclosure is 100% fine. I have personally seen well over 200 of these dead SATA cards and additionally seen 3 fail within a one hour span of doing a large data copies.
One of the very reason pros use bare HD as inserted into HD docks is not just the saving of space and the need for endless USB cables, but the elimination of the need for this high failure-rate part.
While the shapes and sizes vary somewhat on SATA bridge cards, they all serve the same purpose and have likewise failure rates
What exactly is the SATA bridge card in your external HD?
In the middle to late of 2009, most all external hard drives both in 2.5” and 3.5” reached the shelves in SATA III. These small SATA cards or "bridges" are used to translate between the hard drives’ interfaces and the enclosures' external ports (USB, Thunderbolt, Firewire). Additionally these small bridges not only transfer power but also of course the data. Unfortunately these SATA bridge cards have a very high failure rate as they are burdened with shuffle power and data.
Literally these little unreliable and fragile cards are the power conduits and the nervous system for all external HD data transfer.
SATA card as found inside a typical USB external hard drive
The assumption that the hard drive is bad when its not!
Countless 1000s of good external hard drives are thrown away each year because the owner thought the HD was bad when it fact it was the SATA bridge card which had failed. This card is removed in a matter of mere second once an external USB HD is cracked open from its plastic casing to reveal the bare HD and the attached SATA card which attaches between the HD and the USB cable.
To complicate this problem, even many computer professionals do not know that there is a very easy solution to the “failing or dead HD” issue since the hard drive itself is very likely just fine. Its astonishing that so many highly educated computer repair persons are unaware of this high-failure part, but this is mostly due to the fact that they do not juggle 100s of hard drives and know that of the iceberg that is a “external hard drive failure”, the mostly unseen majority are not a HD failure at all, but a bridge card failure.
To add to this great misunderstanding is the fact that people assume that "likewise symptoms seen on an external HD are the same as seen on an internal HD, therefore also the external HD must be bad". This is a compositional fallacy of logic. Since internal HD do not have a SATA bridge interface, to conclude similar symptoms "indicate the same failure" is misplaced and incorrect.
This is all not to say that HD do not fail, they do indeed, and I have seen many 100s of dead and failing hard drives. Hard drives even under ideal conditions have a life expectancy of around 4-8 years due to ferromagnetic depolarization from entropy. But of the mountain of symptoms that are seen as “hard drive failures” in comments, posts, and hearsay, half or more of these are not a HD failure at all.
Once your rescued hard drive is removed from the bad SATA card
You have several options, but the purchase of a $20 HD enclosure is one option, another is having a HD dock, however this eliminates the former portability in a 2.5" small HD.
Remember that 3.5” HD require power, which means you need either a HD dock, or a powered SATA card kit as seen at top left in the picture below. 2.5” HD get power from the USB port itself.
Just remember that the serious downside to the low cost external HD enclosures is THEY TOO contain these SATA cards, and what is worse the cheap ones will fail, often, much quicker than the original factory one did! In which case it is recommended you buy a quality HD USB enclosure
Rescue tools to use with your extracted HD for data recovery

Illustrator CS6 : Some layers are missing when exporting files

Hello all,
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Next I'm trying to export it to PNG without artboard & use transparent background. Notice that the export preview still shows the image that I expect as the export result.
Below is the exported image.
As you can see, some part of the project is 'missing' in the exported files. The problem still occurred no matter I exported it to png, jpg, even psd. Changing the export resolution and anti-aliasing setting doesn't help.
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The first thing I was going to ask was if you saved as PDF earlier, but then I noticed you specifically said not in your first post. I have lost two layered high res images in the last couple of months due to getting mixed up after exporting to PDF for print. I still don't know how it happened, but I have to assume user error.
I also note you are using CS6 which has the JDI features, so saving as a JPG would not have flaterened the layers. I almost never use TIFF as it feels better to use PSD as it is the native format, and it limits the opertunity to mess up. So I am not being very helpful. If you absolutely didn't save out as JPG or PFD or similar, then you have to start thinking bug, but I have never heard of this happening outside of user error.
[EDIT] Whoops. Overlap. I called for my breakfast half way through typing my answer. Glad you got it fixed

Photoshop CS3 loading times when opening file or creating new

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If your default printer is a network printer change it to something local.
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Before tryig reinstalling, refer to below. This worked for me.
AlanDrVita,
Nov 26, 2013 9:16 AM in reply to outdoorz
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Error when opening itunes : iTunes has stopped working ''A problem caused the program to stop working correctly''. When I repaired damaged files the problem still exists and also after uninstalling and redownloading and installing itunes. I have windows 8

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