Illustrator CS6 won't update.......

I've tried several times to get an answer to this, but no one will answer.
I get an error message saying: "Error log file location: C:\Program Files (x86)\Common Files\Adobe\Installers".
In discussions area, the question doesn't even show up. Maybe this time it will?
Can't find a "Live Chat" button either, anywhere. I got one the first time I went to support page, but wasn't ready for live chat then. Since then, when ready for live chat, it won't pop up and I can't find it.
Thanks.

Hi there! First of all, we apologize for all the trouble you went through to get support!
On to the issue, do you happen to have the error code? From the info you've provided, it seems like something is wrong is the installer.
We'd recommend you to manually download and install the update: http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Windows
Once you've located the error code, this document is a good resource to identiy what actually caused the issue: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Hope this helps and please let us know how it goes

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Illustrator cs6 won't launch on a new MacBook Pro

I have the DVD to load the Adobe CS6 onto a MacBook Pro. Illustrator won't launch. All the other CS6 applications open fine. I updated everything through Adobe and Illustrator still doesn't launch. I also updated the Java to the latest version (7). This is what comes up after the launch of Illustrator fails.
Process:
Adobe Illustrator [10365]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [150]
Responsible:
Adobe Illustrator [10365]
User ID:
502
Date/Time:
2014-02-16 12:48:04.729 -0800
OS Version:
Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: A807EB09-3877-1DBF-F561-CE2F99CD7C1A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff8cf1f866 __pthread_kill + 10
1   libsystem_pthread.dylib
0x00007fff87ef035c pthread_kill + 92
2   libsystem_c.dylib
0x00007fff87593bba abort + 125
3   libc++abi.dylib
0x00007fff8a7c5141 abort_message + 257
4   libc++abi.dylib
0x00007fff8a7eaaa4 default_terminate_handler() + 240
5   libobjc.A.dylib
0x00007fff8794a322 _objc_terminate() + 124
6   libc++abi.dylib
0x00007fff8a7e83e1 std::__terminate(void (*)()) + 8
7   libc++abi.dylib
0x00007fff8a7e808b __cxa_rethrow + 109
8   com.adobe.illustrator
0x0000000100848b70 0x100000000 + 8686448
9   com.adobe.illustrator
0x0000000100704284 0x100000000 + 7357060
10 com.adobe.illustrator
0x00000001006f4cfc 0x100000000 + 7294204
11 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8cf20662 kevent64 + 10
1   libdispatch.dylib
0x00007fff8721743d _dispatch_mgr_invoke + 239
2   libdispatch.dylib
0x00007fff87217152 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 6:
0   libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5   com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6   com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7   com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9   libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 7:
0   libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5   com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6   com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7   com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9   libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 8:
0   libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2   com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4   com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5   com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6   com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7   com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8   libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9   libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7225a310 rcx: 0x00007fff5fbff518 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff540 rsp: 0x00007fff5fbff518
   r8: 0x0000000000000000   r9: 0x00007fff875bb900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbff6a0 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x00007fff5fbff580
rip: 0x00007fff8cf1f866 rfl: 0x0000000000000206 cr2: 0x0000000108027f50
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
Binary Images:
0x100000000 -
0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101ab9000 -
0x1027feff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102811000 -
0x10287ffef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d3000 -
0x1028d5fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028da000 -
0x102937ff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.690) <577BD19B-B362-35B4-6020-2F038DEA5877> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x10295e000 -
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0x1029f1000 -
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0x1029f5000 -
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0x102b81000 -
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0x103225000 -
0x103267ff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x10326f000 -
0x103369fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x10340d000 -
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0x103812000 -
0x103c58fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cd5000 -
0x104dd3fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f94000 -
0x104ff4ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104ffe000 -
0x1050b6fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050e9000 -
0x105193fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051ba000 -
0x1052fafe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105379000 -
0x10547bfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054c3000 -
0x105610ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105684000 -
0x1058cdfe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105950000 -
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0x105961000 -
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0x105ab7000 -
0x105b7cfff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) <1D61D0B2-F263-72E6-C2BB-C8BA6EBB9BAD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
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0x105d94fff +com.adobe.owl (AdobeOwl version 5.0.3 - 5.0.3) <1DEEBFAD-1C6D-303B-9F68-B39677534527> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
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0x10679bffe +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x1067d7000 -
0x10681dfe7 +com.adobe.pip (6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
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0x107117fef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <A7509FBF-0BAB-C773-DE5D-E1CA3AD31628> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x10721a000 -
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0x7fff874b1000 -
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0x7fff87825000 -
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0x7fff87914000 -
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0x7fff8793c000 -
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0x7fff87b68000 -
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0x7fff87bec000 -
0x7fff87bedffb libremovefile.dylib (33) <26266E3F-FDDC-3CFC-B27F-78B49BDC9BDC> /usr/lib/system/libremovefile.dylib
0x7fff87bee000 -
0x7fff87eedfff com.apple.Foundation (6.9 - 1056) <C59C6204-7259-3541-A131-A21DB3253373> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff87eee000 -
0x7fff87ef5ff7 libsystem_pthread.dylib (53.1.4) <9DA50FD0-D9AC-3051-AD4B-BA0D745BC49C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8814b000 -
0x7fff8814bfff com.apple.Carbon (154 - 157) <14069023-0BBB-3925-9BA9-EB2C9E9B8C75> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8814c000 -
0x7fff8814cffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff88690000 -
0x7fff8869cff3 com.apple.AppleFSCompression (56 - 1.0) <1EBCFC91-734D-338B-8796-4B93BDC53014> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8869d000 -
0x7fff886a6ff3 libsystem_notify.dylib (121) <31F9FEF5-2897-328A-8441-B7BDFEDB10D4> /usr/lib/system/libsystem_notify.dylib
0x7fff886a7000 -
0x7fff886ffff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff88b93000 -
0x7fff894af1bf com.apple.CoreGraphics (1.600.0 - 599.7) <013A0B45-B8A4-3159-83C3-5A36CDB4F2C7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff894b7000 -
0x7fff894d3fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff894d4000 -
0x7fff898b5ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x7fff898b6000 -
0x7fff898b6ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <E80678A4-32A1-3654-8040-88D434E36F01> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff898ec000 -
0x7fff898f1ff7 libunwind.dylib (35.3) <95D4D118-3368-3474-989D-271DE18C8365> /usr/lib/system/libunwind.dylib
0x7fff898f7000 -
0x7fff898f9ff7 libquarantine.dylib (71) <973BE51D-6465-392F-9099-D4AB21BF0D25> /usr/lib/system/libquarantine.dylib
0x7fff89d3e000 -
0x7fff89da2ff3 com.apple.datadetectorscore (5.0 - 354.0) <25525311-E3A2-3D06-9010-DDB12A936E88> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x7fff89db0000 -
0x7fff89dd5ff7 com.apple.CoreVideo (1.8 - 117.2) <FE12553A-9B5A-337E-92BD-EA8A8194C91A> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff89dd6000 -
0x7fff89dd7ff7 libSystem.B.dylib (1197.1.1) <A75BB8CD-CE51-3DF7-BCF4-8BDE25FA7F0C> /usr/lib/libSystem.B.dylib
0x7fff89dd8000 -
0x7fff89de0ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <A816D8B1-6B7B-3E5B-9FAE-CBDA70192E7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff8a6e2000 -
0x7fff8a7adfff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff8a7c4000 -
0x7fff8a7edff7 libc++abi.dylib (48) <8C16158F-CBF8-3BD7-BEF4-022704B2A326> /usr/lib/libc++abi.dylib
0x7fff8a839000 -
0x7fff8b3adff7 com.apple.AppKit (6.9 - 1265) <70472D45-5B9E-36BE-8EA3-007E69AC2169> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8b503000 -
0x7fff8b50dfff libcommonCrypto.dylib (60049) <79B8E80F-E596-3302-8243-EC479B9546CA> /usr/lib/system/libcommonCrypto.dylib
0x7fff8b50e000 -
0x7fff8b53dff5 com.apple.GSS (4.0 - 2.0) <0284500B-47BA-3FE8-A5B4-22A0E8D80783> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8b559000 -
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0x7fff8b623000 -
0x7fff8b67effb com.apple.AE (665.5 - 665.5) <3558CC9A-FD30-3DAD-AB40-FE6828E76FE1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff8b711000 -
0x7fff8b77efff com.apple.SearchKit (1.4.0 - 1.4.0) <33298263-5B12-340D-BB9D-D52303849561> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8b8bb000 -
0x7fff8b8ccff7 libsystem_asl.dylib (217.1.4) <B983CA60-F418-317B-B142-48A6376564FC> /usr/lib/system/libsystem_asl.dylib
0x7fff8b8cf000 -
0x7fff8b8d0ff7 com.apple.print.framework.Print (9.0 - 260) <C4C40E2E-6130-3D73-B1EF-97FF3F70CF2C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff8b932000 -
0x7fff8bb7afff com.apple.CoreData (107 - 481) <F4C908C1-CB2F-34B7-9EB0-872057322739> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8bb7b000 -
0x7fff8bb93ff7 com.apple.GenerationalStorage (2.0 - 160.2) <DC0236CC-A0F7-31DA-A201-09D4319BE96E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff8bb94000 -
0x7fff8bb96ff3 libsystem_configuration.dylib (596.12) <9883100A-4D35-3D84-99B7-1CE999AE110A> /usr/lib/system/libsystem_configuration.dylib
0x7fff8bbeb000 -
0x7fff8bc25ff3 com.apple.bom (12.0 - 192) <9756CAB3-7802-38B0-80CF-3527D160E59F> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
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0x7fff8be51fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x7fff8be52000 -
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0x7fff8be53000 -
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0x7fff8c197ff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff8c198000 -
0x7fff8c350ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8c502000 -
0x7fff8c75aff1 com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7ff

For the benefit of others, We found out the reason for this crash was due to permission issue of the user on the machine. Temporary solution was to run Illustrator with sudo permissions on the terminal
e.g.
$ sudo /Applications/Adobe\ Illustrator\ CS6/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator
Sanjay.

Illustrator crashing, won't update

Illustrator CS6 on Mac 10.9.4 started crashing, tried to update, won't update and now program won't open. Please help ASAP.

Run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Adobe illustrator CS6 won't open on MacBook Pro with OS 10.6.8

I just installed CS6 Design and Web Premium on my MacBook Pro running OS10.6.8. InDesign opened fine, but in the dock Illustrator and Photoshop have diagonal lines through them. I tried opening Illustrator and got this message: "You can't open the application Adobe Illustrator CS6 because it is not supported on this type of Mac." My MacBook Pro is 3-4 years old--a 2 GHz Intel Core Duo, 2GB 667 MHz DDR2 SDRAM, Model Identifier: MacBook Pro1,1. I double checked the OS required by CS6 and it's 10.6.8.

System requirements... Multicore Intel processor with 64-bit support
Core Duo processors do not support 64Bit. Essentially, if you can run OS 10.7, then CS6 apps are fine. Your machine won't run 10.7 (due to lack of 64bit support). You need a Core 2 Duo or better. If you do indeed have an Intel Core Duo MacBook Pro, it's much older than 3 or 4 years. The Core Duo MacBookPros were 2006 machines.

Illustrator CS6 won't open additional files after 30 minutes use

Illustrator CS6 (on an iMac, OS X Yosemite, Version 10.10) sort of freezes up after I've been using it for about 30 minutes - it won't open or create additional files or copy/cut/paste objects.
It did this with OS X Maverick as well. I tried uninstalling the software and reinstalling it.
The only way I can fix this issue is to save all opened windows and quit Illustrator. When I reopen it, it seems fine but it freezes up again every hour or so.
Please help! Thank you

Hello worksmc,
I looked at the above snapshot and it helps a bit but would like to know if above snapshot is at the state when the AI stops opening the Ai files? If not, then please attach the one for that state as that would really debugging the issue.
Btw, what type of files do you open for the first half 'n hour? What kind of objects are in those files? Do you keep the multiple documents open, if yes, then how many are these?
Appreciate your understanding!
Thanks,
Dhirendra

Photoshop CS6 won't update to support Retina MBP?

I've tried everything and it still won't update, I've tried manually installing the lastest updates, and I have also tried looking for updates in the CreativeCloud app. Nothing works.

I don't mean to pry, but what version are you actually running? Do you have a Creative Cloud subscription? Did you convert from a perpetual license to a Creative Cloud subscription, and if so, when?
If you have a Creative Cloud subscription, why are you trying to run Photoshop CS6 instead of Photoshop CC?
There are cases where if you were once running a perpetually-licensed version, you have to uninstall Photoshop, then install it from the Creative Cloud application to get the latest CC release. I have no idea whether you can still install Photoshop CS6 from the Creative Cloud application. Perhaps someone with recent experience will be willing to chime in on that.
-Noel

Illustrator cs6 won't launch or uninstall

hi, i used the illustrator cs5 trial & when it ran out - i bought cs6 & downloaded it from the adobe web. I tried to run the program & the pc wouldn't run/launch the program. it says the softeware is 64bit - could i have made a mistake?
i thought perhaps I should uninstall & maybe clean up my pc first after having had cs5, but cs6 won't uninstall - nothing happens at all when i click on it to uninstall or run.
i've got photoshop & dreamweaver which run just fine on my system.
Any ideas?
was thinking maybe my system hasn't the right requirements?
intel core i7-2600 3.4ghz

For the benefit of others, We found out the reason for this crash was due to permission issue of the user on the machine. Temporary solution was to run Illustrator with sudo permissions on the terminal
e.g.
$ sudo /Applications/Adobe\ Illustrator\ CS6/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator
Sanjay.

Illustrator CS6 won't run. Entry Point Not Found

Cannot get Illustrator CS6 to run. All othe CS6 components are running fine.
Every time I try to start Illustrator I get error message:
The procedure entry point
?AcquireVarient@ImageInterface@drawbot@dvaui@@QEBA?BV?intrusive_ptr@UImageInterface@drawbo t@dvaui@@@boost@@V?rational@J@5@@Z could not be located in the dynamic link library dvaui.dll.
This is on a Window 7 Pro PC. CS5 previously ran fine, but computer was rebuilt after a harddrive crash then loaded with CS6 and this problem began. CS6 installation on laptop works fine, so downloaded files are OK.
I have tried to uninstall and reinstall twice, but always the same result.

Windows said I had the latest drivers, but ATI (AMD) website had auto-scan software that loaded a newer version. (Was ver 8.x is now 9.0) However, there was no change. I have a Tech Support case with Adobe being escalated now.
Since it was working before, I am worndering about using older drivers. This PC has a V7800 workstation graphics card, so there are special CAD-certified drivers available. Maybe I need to rollback to one of those versions instead of the latest and greatest.
I also found that the dvaui.dll file in the Illustrator directory is a different size on the laptop compared to the workstation. I could move the file, but touching dll's is scary stuff.

Illustrator CS6 won't open on mac

I suddely cannot open Illustrator CS6 on my imac. The message says something to the effect that I should check with the software developers to make sure it works with this version of OS X and that a reinstall may be necessary.
Any thoughts?
Process:         Adobe Illustrator [679]
Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         682 (16.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [169]
User ID:         501
Date/Time:       2012-12-19 09:20:32.371 -0600
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:          415802 sec
Crashes Since Last Report:           6
Per-App Crashes Since Last Report:   6
Anonymous UUID:                      1AB92505-6FC2-11A7-2494-6874B8FCE0C0
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Reason: image not found
Binary Images:
       0x100000000 -        0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
       0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
       0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
    0x7fff65a9f000 -     0x7fff65ad393f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
    0x7fff8d9d9000 -     0x7fff8d9d9fff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff8f60e000 -     0x7fff8f96afff com.apple.Foundation (6.8 - 945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff90154000 -     0x7fff90154fff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff91154000 -     0x7fff91d81ff7 com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff92b25000 -     0x7fff92b25fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x7fff931dd000 -     0x7fff931ddfff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST31000342ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 3
USB Device: Photosmart C4400 series, 0x03f0 (Hewlett Packard), 0x6c11, 0x24300000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26400000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x26440000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: CTH-460, 0x056a (WACOM Co., Ltd.), 0x00d1, 0x06200000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4
FireWire Device: FreeAgent FW, Seagate, 800mbit_speed

Have you any additonal plug ins on this install?
Reset the AI Prefs, by hold ing Shift, Option Command immediatley after booting Illustrator.

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Jeanne,
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