Illustrator Cursor Bug

Hi, anyone from adobe available?
When using Illustrator my cursor often gets stuck on the hand tool which makes it impossible to use the program for obvious reasons. Yes I restart the program (sometimes I even have to restart my computer) and the problem is fixed. But ofcourse it reoccurs at random times. Please fix it. Illustrator is a faulty product while ever it remains.
Thanks a bunch : )

d,
There may be a number of causes.
The following is a general list of things to try. Obviously, you have been through 1) and 2) already. Item 7) in 5) may be the most likely.
You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy);  Even more seriously, you may:
6) Uninstall, run the Cleaner Tool if you have CS3/CS4/CS5/CS6, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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