Illustrator dopo l'avvio crasha.
Dopo aver installato illustrar cc ed aver confermato la versione di prova, avviando il programma crasha..Allora ho provato ad installarlo e rinstallarlo più volte ma senza successo, ho provato inoltre ad installare una versione meno recente ( Cs6 ) ma neanche questo va...A cosa potrebbe essere dovuto il problema?Aiuto!
Allessandro,
You could try to reinstall using the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Similar Messages
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I installed Illusrator & Indesign CC when they were released as I had a pre-existing Adobe CC account which I had previously downloaded Photoshop and Indesign CS6 with. When I try to use Indesign & Illustrator CC they both crash when you go to open a new / existing document. I also downloaded Photoshop CC and this works fine. I have phoned Adobe 6 times to try to resolve the issue, each time I wait on hold for an hour and they get told they will call back within 2-5 hours but this never happens.
Has anyone else had this issue since installing CC and found a way to resolve it?Are Tahoma and Verdana fonts installed on your system?
-
Just a heads up for anyone out there using Illustrator 11.0.0. Before what happened below I had already updated to the so called version 11.0.2.
What happened was my connection to my airport extreme kept logging out when I loaded Illustrator. I have external drives connected, one is a resource folder with my fonts on.
b Here's what happened:
b I don't know if the issue was caused by:
* updating my OS from 10.3 to 10.5
* changing from Suitcase X1 to Fusion
b The chain of events were thus:
* I updated my OS to 10.5.6. Illustrator worked fine
* updated suitcase to Fusion 2 (then found out it doesn't work for Adobe CS1) Illustrator crashes network connection
* updated suitcase X1 to Fusion 1
* illustrator still continues to crash connection
So I removed illustrator and fusion. then I installed illustrator again and fusion... no update to 11.0.2.
Illustrator works fine.
As I say not sure what was making loading Illustrator lose my network connection. Was it the fonts being on the external drive connected to the airport? I don't think so as it's working fine now.
I think it's something to do with the 11.0.2 update and Fusion.
Just thought I'd mention it in case anyone is having a connection issue loading illustrator with the above system and software.
Cheers
GlynnHi Scott
Illustrator 11.0 works fine with OS 10.5.6. The only issue is the upgrade to 11.0.2.
I think this is because it's an update into the classic environment, which isn't part of 10.5 or 10.4. 10.3 pre-loaded with the classic OS, which is what, I believe, the two files are for.
I'm not blaming Adobe for the issue (don't get so defensive dude), just giving people the heads up if they are having similar trouble with Illustrator 11 working on 10.4 or 10.5. A fresh install, with no updates resolved the issue for me.
I know Adobe want us all to upgrade, which is fair enough, but when I first bought everything new it cost me close to £11,000 in software and computers. As a one man band the upgrade from CS1 Premium to CS4 Premium is (at a special offer rate from Adobe) £500 (which will be £715). Then I'd need to Upgrade Quark from 6.5 to 8 (costing £299) THEN I'd need Suitcase Fusion 2, another £40 and probably something else then. So just under £900 or $1,248. Money I don't have yet.
So basically Adobe need to realise, as do other software providers, that people can't keep upgrading to every release and try, in some way, to help ensure older software still works.
BUT to reiterate, I'm only posting this to try and help people and not have a go at Adobe.
Point made I hope.
G -
Illustrator CS5.1 is crashing on *every save*
Any idea why this is? I've just upgraded to CS5.1 from CS4.
Illustrator CS4 used to crash a bit with complex files, and i thought CS5.1 would resolve this but it's a lot worse! i can't save *any* file. i can open the application and open files but it crashes out completely when i try and save (no file appears in finder). I'm on mac 10.6.8
The other CS5.5 applications seem ok so far. Illustrator is very problematic though.Yes , font could be the issues ,
You can disable those font from the font book and check.
Can you check saving the blank Illustrator File without ant content?
Also can you provide the crash log , copy and paste teh crash log on pastebin.com and put the link here. -
Why does Illustrator CS 5.1 crash on save?
I am running Windows XP and my Illustrator CS 5.1 crashes every time I try to save.
I have made sure that my print spooler is running, and I have also restarted the service as well.
The only file format I can save it in is .fxg (none of the others work).
If I save a blank document, it works (but there's no point in that). When I put a picture or anything else into it, then try to save, it crashes.
I have also tried saving in different locations, and none of them work.
Any help?
Edit: I reset my preferences, and Illustrator now crashes whenever I open something as well.
Good thing I made a backup. I restored my previous preferences, and now it only crashes when I try to save. Yay.
Edit 2: Reinstalled CS 5.1. Indesign crashes on startup. Illustrator crashes when something is opened. Photoshop works.You have a permissions problem. Reset your file permissions/ file ownership. Select your drive, right-click --> Properties --> Security, then Advanced --> Owner. Take over ownership of your system files and match the normal permissions to suit. you may need to do this several times before everything is straightened out.
Mylenium -
Adobe Illustrator 17.1.0 crashes after recent update
Hi,
Adobe Illustrator 17.1.0 crashes after recent update. I can work some time (maybe half an hour or 10 minutes, or 1 hour) and then it crashes again.
Here is my error:
Process: Adobe Illustrator [706]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 17.1.0 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [145]
Responsible: Adobe Illustrator [706]
User ID: 501
Date/Time: 2014-06-13 14:08:56.167 -0500
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 4C76A327-D836-AD35-DDEF-55FB707349CD
[long crash log removed... please only send a crash log to a technician, when asked]
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: PTK-640
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thank you in advance.
Best Regards,
Volha.Some Mac links that may help
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0 -
Am I the only one for whom Illustrator 5.5 unexpectedly crashes when I try to save a doc on Yosemite?Compatibility with Yosemite — Illustrator CS5.5
Various folders. It usually allows me to re-save older files, but a new save is practically impossible to accomplish. I tried Reducing Transparency, as suggested in earlier posts to no avail. Also, when I drag an eps icon into Illustrator, it asks me if I want to retain the 9-slice scaling options for symbols — not sure what that means. Tried that both ways, with no results. Just had it crash on me 8 times this evening!
-
Illustrator cs6 and CC crashing on my windows 8.1 pro
Illustrator cs6 and CC crashing on my windows 8.1 pro. after perfectly Installing, its appears and close automatically after few seconds without showing any errors. I don't have any other devices, just my joy pad and external HDD. i am also not using any third party plug-ins. my Photoshop and dw CC is running good. I am using 2.26gig processor, 8gig ram, gig radeon graphics. and I have 64bit os but i tried both 32 and 64 bit illustrator. Please help me. I also do ctrl+alt+shift job to reset preference. nothing happen.
Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium -
Work is lost after illustrator freezes and then crashes when copying over to photoshop
work is lost after illustrator freezes and then crashes when copying items over to photoshop, then when re-opening the illustrator file it gets to the end of reading the file to open then quits again? this keeps happening!
afrill,
It seems that you file has become corrupted.
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way.
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error -occurred-pdf2dtp-file-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-ill ustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator -files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html -
Recently, my Illustrator CC 2014 app crashes...
Recently, my Illustrator CC 2014 app crashes... I will be in the middle of working on something and it simply crashes - I have done nothing different to my Windows OS - updates are all there latest drivers in tack...
E.Hello Eric,
Adobe has provided these things and maybe they are laying on the right track:
Creative Cloud Help/Troubleshoot download and install issues >>> https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
and brandnew >>> Creative Cloud Help/App doesn’t open; progress wheel spins continually:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Good luck!
Hans-Günter -
Illustrator Trial Downloader Keeps Crashing
I try to download from this website:
https://creative.adobe.com/products/download/illustrator
The ADA pops up briefly and then an error window with this pops up:
Process: PDApp [541]
Path: /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 6.2.112.0 (6.2.112.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: PDApp [541]
User ID: 501
Date/Time: 2015-04-07 17:11:48.321 -0500
OS Version: Mac OS X 10.10 (14A379b)
Report Version: 11
Anonymous UUID: A876479F-DF32-2F67-6397-24F3346C4197
Time Awake Since Boot: 270 seconds
Crashed Thread: 6 Dispatch queue: NSOperationQueue 0x430960 :: NSOperation 0x3c2f20 (QOS: USER_INITIATED)
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
VM Regions Near 0x20:
-->
__TEXT 0000000000001000-0000000000040000 [ 252K] r-x/rwx SM=COW /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Application Specific Information:
objc_msgSend() selector name: release
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93e90a2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93e8fad0 mach_msg + 68
2 com.apple.CoreFoundation 0x9b7ffae6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9b7feef9 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x9b7fe696 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9b7fe4fb CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x95b47178 RunCurrentEventLoopInMode + 262
7 com.apple.HIToolbox 0x95b46eb1 ReceiveNextEventCommon + 494
8 com.apple.HIToolbox 0x95b46cac _BlockUntilNextEventMatchingListInModeWithFilter + 99
9 com.apple.AppKit 0x9071e009 _DPSNextEvent + 734
10 com.apple.AppKit 0x9071d851 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
11 com.apple.AppKit 0x9071001c -[NSApplication run] + 907
12 com.apple.AppKit 0x906f95d0 NSApplicationMain + 2082
13 com.adobe.PDApp 0x00007ad4 0x1000 + 27348
14 com.adobe.PDApp 0x00004075 0x1000 + 12405
15 com.adobe.PDApp 0x00003fa4 0x1000 + 12196
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93e978d2 kevent64 + 10
1 libdispatch.dylib 0x9acb673f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x9acb63a2 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: SCNetworkReachability.concurrent
0 libsystem_kernel.dylib 0x93e90a6a semaphore_wait_trap + 10
1 libdispatch.dylib 0x9acba87b _dispatch_semaphore_wait_slow + 289
2 libdispatch.dylib 0x9acba6df dispatch_semaphore_wait + 37
3 libxpc.dylib 0x9adfba0c xpc_connection_send_message_with_reply_sync + 239
4 com.apple.SystemConfiguration 0x9bd7fce1 __SCNetworkReachabilityServer_targetStatus + 239
5 com.apple.SystemConfiguration 0x9bd7e2c1 __SCNetworkReachabilityGetFlags + 429
6 com.apple.SystemConfiguration 0x9bda6100 __SCNetworkReachabilityUpdateConcurrent + 389
7 com.apple.SystemConfiguration 0x9bda69d9 ____SCNetworkReachabilityUpdate_block_invoke + 39
8 libdispatch.dylib 0x9acb7e12 _dispatch_call_block_and_release + 15
9 libdispatch.dylib 0x9acba506 _dispatch_async_redirect_invoke + 627
10 libdispatch.dylib 0x9acb3130 _dispatch_client_callout + 50
11 libdispatch.dylib 0x9acb6180 _dispatch_root_queue_drain + 898
12 libdispatch.dylib 0x9acc563d _dispatch_worker_thread3 + 97
13 libsystem_pthread.dylib 0x913ac296 _pthread_wqthread + 724
14 libsystem_pthread.dylib 0x913a9eea start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x93e96e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x913ac36d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x913a9eea start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93e96e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x913ac36d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x913a9eea start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x93e96e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x913ac36d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x913a9eea start_wqthread + 30
Thread 6 Crashed:: Dispatch queue: NSOperationQueue 0x430960 :: NSOperation 0x3c2f20 (QOS: USER_INITIATED)
0 libobjc.A.dylib 0x922ba0a7 objc_msgSend + 23
1 com.apple.CoreFoundation 0x9b7c389f _CFAutoreleasePoolPop + 47
2 com.apple.Foundation 0x9740513b -[NSAutoreleasePool release] + 125
3 CCMNative.dylib 0x0e6c97cc HttpCommunicator::getCookies() + 716
4 CCMNative.dylib 0x0e6c9986 HttpCommunicator::sendRequest(std::string, NSString*, bool, bool, NSMutableArray*, bool) + 408
5 CCMNative.dylib 0x0e6cb271 HttpCommunicator::getRemoteFileSize(unsigned long long&) + 485
6 CCMNative.dylib 0x0e6b0301 DownloadGlobalData::retrieveRemoteFileSize() + 471
7 CCMNative.dylib 0x0e6ba757 FileDownloadManager::getFileSize(unsigned long long&, bool&) + 51
8 CCMNative.dylib 0x0e6c1c1d DLEFileDownloadHandle::getFileSize(unsigned long long&, bool&) + 39
9 CCMNative.dylib 0x0e516baa ProductSession::prepareNewDownload(std::string&, bool) + 1276
10 CCMNative.dylib 0x0e517422 ProductSession::isDownloadWorkCompleted(std::string&) + 54
11 CCMNative.dylib 0x0e51de65 ProductSession::shouldDownloadAAM(OSXMLParser*) + 731
12 CCMNative.dylib 0x0e51e9f5 ProductSession::processAction(OSXMLParser*) + 417
13 CCMNative.dylib 0x0e50acd8 PerformSessionJob(MessageObject const&) + 432
14 CCMNative.dylib 0x0e4e9c9c Applet::executeMethodWithMessage(MessageObject&) + 228
15 CCMNative.dylib 0x0e50118a processMessage + 184
16 com.adobe.PDApp 0x00010c7e 0x1000 + 64638
17 com.adobe.PDApp 0x0000439b 0x1000 + 13211
18 com.adobe.PDApp 0x0000e339 0x1000 + 54073
19 com.apple.CoreFoundation 0x9b7c4b2d __invoking___ + 29
20 com.apple.CoreFoundation 0x9b7c4a0d -[NSInvocation invoke] + 317
21 com.apple.Foundation 0x974a1d39 -[NSInvocationOperation main] + 219
22 com.apple.Foundation 0x973ebeae -[__NSOperationInternal _start:] + 770
23 com.apple.Foundation 0x973ebba1 -[NSOperation start] + 71
24 com.apple.Foundation 0x973eb9eb __NSOQSchedule_f + 213
25 libdispatch.dylib 0x9acb3130 _dispatch_client_callout + 50
26 libdispatch.dylib 0x9acb6d05 _dispatch_queue_drain + 1017
27 libdispatch.dylib 0x9acb899d _dispatch_queue_invoke + 186
28 libdispatch.dylib 0x9acb5f89 _dispatch_root_queue_drain + 395
29 libdispatch.dylib 0x9acc563d _dispatch_worker_thread3 + 97
30 libsystem_pthread.dylib 0x913ac296 _pthread_wqthread + 724
31 libsystem_pthread.dylib 0x913a9eea start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib 0x93e96516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x913acb06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x913b01d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x07d4f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x07ae062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x07d4f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x07d4f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x07d4f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
9 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
10 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x93e96516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x913acb06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x913b01d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x07d4f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x07ae062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x07d4f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x07d4f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x07d4f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
9 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
10 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x93e96516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x913acb06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x913b01d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x07d4f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x07ae062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x07d4f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x07d4f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x07d4f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
9 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
10 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x93e96516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x913acb06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x913b01d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x07d4f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x07ae062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x07d4f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x07d4f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x07d4f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
9 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
10 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x93e96516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x913acb7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x913acd9d pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x07d4f017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x07d6820e APXGetHostAPI + 2736590
5 com.adobe.ape.engine 0x07d4f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x07d4f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x07d4f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
9 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
10 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x93e96516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x913acb7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x913acd9d pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x07d4f017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x07edd0c8 APXGetHostAPI + 4264072
5 com.adobe.ape.engine 0x07d4f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x07d4f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x07d4f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
9 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
10 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x93e90a2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93e8fad0 mach_msg + 68
2 com.apple.CoreFoundation 0x9b7ffae6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9b7feef9 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x9b7fe696 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9b7fe4fb CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x908918f4 _NSEventThread + 283
7 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
8 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
9 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 14:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x93e90a2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x93e8fad0 mach_msg + 68
2 com.apple.CoreFoundation 0x9b7ffae6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9b7feef9 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x9b7fe696 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9b7fe4fb CFRunLoopRunInMode + 123
6 com.apple.CFNetwork 0x901fdaff +[NSURLConnection(Loader) _resourceLoadLoop:] + 717
7 com.apple.Foundation 0x97452dcf -[NSThread main] + 45
8 com.apple.Foundation 0x97452d21 __NSThread__main__ + 1538
9 libsystem_pthread.dylib 0x913abecf _pthread_body + 138
10 libsystem_pthread.dylib 0x913abe45 _pthread_start + 162
11 libsystem_pthread.dylib 0x913a9f0e thread_start + 34
Thread 6 crashed with X86 Thread State (32-bit):
eax: 0x0ea130f0 ebx: 0x00837010 ecx: 0x922d9242 edx: 0x00000000
edi: 0x00837000 esi: 0x922bef99 ebp: 0xb029a2f8 esp: 0xb029a0b8
ss: 0x00000023 efl: 0x00010206 eip: 0x922ba0a7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000020
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1000 - 0x3ffe3 +com.adobe.PDApp (6.2.112.0 - 6.2.112.0) <8D7B660F-E376-56A8-08E3-C808F17872F6> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
0x48000 - 0x4fffb +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <B711CAA7-29D6-D5CF-CE1B-A611896C8D87> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x4342000 - 0x4342ffb +cl_kernels (???) <4FF6D04F-56C7-4883-9422-A35C9F0672CD> cl_kernels
0x51cd000 - 0x520fffb com.apple.CloudDocs (1.0 - 280.1) <F6C93464-F452-334C-BC49-87A0C0143A8C> /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs
0x52a0000 - 0x5396ff3 +AdobePIM.dylib (6.2.112.0 [BuildVersion: 1.0; BuildDate: Tue Jul 31 2012 13:15:01 ] - 6.2.112.0 [BuildVersion: 1.0; BuildDate: Tue Jul 31 2012 13:15:01 ]) <7E9D9196-2A82-C25B-1DDF-4312E706A4BA> /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib
0x53af000 - 0x5430ff7 com.apple.xquery (1.3.1 - 30) <6B4EF9B6-DF7B-3A1A-8C60-2419453F0BFE> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x5d27000 - 0x5d7bfe7 +com.adobe.ape (3.3.8.19346 - 3.3.8.19346) <0B80F7A7-EC10-A7C7-5E6E-787953553C55> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x6805000 - 0x6805ff9 +cl_kernels (???) <397BD3AC-5777-4F08-A68B-9EF97E981759> cl_kernels
0x6807000 - 0x68f2ff7 unorm8_bgra.dylib (2.4.5) <92A32497-932A-3966-91AD-DEA4CA456A5A> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra .dylib
0x7a97000 - 0x89dffcb +com.adobe.ape.engine (3.3.8.19346 - 3.3.8.19346) <FB642021-E854-27B0-9C15-E3567B4F56B9> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Cont ents/MacOS/adbeapeengine
0x8bda000 - 0x8c84ff7 com.apple.PDFKit (3.0 - 3.0) <DD62F230-F605-3C17-86C3-B8E8A3A33C55> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x8cd5000 - 0x8d06ffb com.apple.securityinterface (10.0 - 55058) <95726911-E181-3115-8451-EE1FA35A2937> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x8d25000 - 0x8d25fff com.apple.quartzframework (1.5 - 1.5) <6D85B29E-D684-3DDE-8F02-D292D86A014F> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x8d28000 - 0x8db2ff3 com.apple.CorePDF (4.0 - 4) <DA26FFBC-901A-3EF5-AF2F-9699683CB185> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x8df3000 - 0x9366ff7 com.apple.QuartzComposer (5.1 - 325) <BBF0AE36-52FB-36FC-AF41-493A2ECA0A9E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x95cd000 - 0x95f3ff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <5712F712-4A1C-35BF-AE1D-F55DA1D9877D> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
0x9611000 - 0x989cfff com.apple.imageKit (2.6 - 838) <A317B943-7519-3CD5-A35D-59AC7A4B79EC> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x9a44000 - 0x9b2bfff com.apple.QuickLookUIFramework (5.0 - 675) <B85FDA00-F7AD-31A9-955D-67F70B3E2066> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
0x9bae000 - 0x9bb1fff com.apple.AppleSystemInfo (3.0 - 3.0) <1530F7BC-4F0A-3827-B113-EA6A1899CE4A> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x9bb7000 - 0x9c16ffb com.apple.QuickLookFramework (5.0 - 675) <56D079F9-5BA5-3C34-A074-E61A003CBA41> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9c4d000 - 0x9c57fff com.apple.DisplayServicesFW (2.9 - 372.1) <01C3D99D-7F75-3401-95E8-5175E028EE21> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9c61000 - 0x9cb9ff3 com.apple.ImageCaptureCore (6.0 - 6.0) <C44A39AC-CE81-3447-A860-DD01B13AA8BB> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9fb8000 - 0x9fbcfff com.apple.audio.AppleHDAHALPlugIn (266.5 - 266.5) <BBC0385A-6E2D-3957-809F-D7C709FD4A32> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0xa54a000 - 0xa602ff7 ColorSyncDeprecated.dylib (442) <EC2A4ACE-5AC2-3BAD-862D-9640B241A098> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xd058000 - 0xd067fff libSimplifiedChineseConverter.dylib (64) <68D79299-8F39-3AD1-8BCA-0A614F679DDA> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0xd06b000 - 0xd07dfff libTraditionalChineseConverter.dylib (64) <17B4AEB7-F556-3E48-84DE-F6E4BEC9BAFA> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0xe4dd000 - 0xe78fff3 +CCMNative.dylib (7.0.0.34 [BuildVersion: 1.0; BuildDate: Wed Aug 08 2012 23:21:27 ] - 7.0.0.34 [BuildVersion: 1.0; BuildDate: Wed Aug 08 2012 23:21:27 ]) <BC821C96-C2F4-67C2-D3BB-B62EEA05DC4A> /Applications/Utilities/Adobe Application Manager/*/CCMNative.dylib
0x8fea7000 - 0x8fedae03 dyld (353.2.1) <87ABA499-7D0F-34C8-BAE5-FA2F6BDED375> /usr/lib/dyld
0x90008000 - 0x900d3fff com.apple.DiscRecording (9.0 - 9000.4.1) <490CDFC5-B1BF-36CA-AB7E-FEAF99BF272A> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x900d4000 - 0x9014bfff com.apple.CoreUtils (1.0 - 101.1) <7169E4D1-0771-36AD-85C8-60CF37FFF16E> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x9014c000 - 0x90152ff3 libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib
0x90153000 - 0x90357ff3 com.apple.CFNetwork (720.0.7 - 720.0.7) <D4D3AB89-6405-3FE2-8EB0-D6842D0D9CFD> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x90358000 - 0x90360ffb com.apple.NetFS (6.0 - 4.0) <141BFE7E-634E-32A0-8EC9-0A1A4DFEA7D9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x90361000 - 0x9065fff7 com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <C18EC809-6E67-3D9C-82D5-34170A81254C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x90660000 - 0x906ccffb com.apple.datadetectorscore (6.0 - 396.1) <77C29022-34D1-3556-95F6-FDBE4576CAF9> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x906cd000 - 0x906cefff libSystem.B.dylib (1213) <77FA0B3F-4412-31F6-A798-21D068AE16C3> /usr/lib/libSystem.B.dylib
0x906cf000 - 0x906e2fff com.apple.ProtectedCloudStorage (1.0 - 1) <0A330FB7-44EE-359F-BAB7-48351AACD305> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedClo udStorage
0x906e3000 - 0x906e4fff com.apple.TrustEvaluationAgent (2.0 - 25) <28BBD931-EF7C-3753-B50E-6568F4075086> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x906e5000 - 0x906f6ff3 libsystem_coretls.dylib (35.1.1) <ACB5D8BA-D1AF-3DA9-94B5-A5E6AD32E11D> /usr/lib/system/libsystem_coretls.dylib
0x906f7000 - 0x912e2fff com.apple.AppKit (6.9 - 1343.13) <17314843-794A-3FC1-BE3A-59793657171A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x912e3000 - 0x912ecfff com.apple.CommonAuth (4.0 - 2.0) <88D8A3D8-5F27-3545-8CD2-456FFDE5383D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x912ed000 - 0x91363ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <B6F346D2-BF88-3925-B962-E59267FA2268> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x91367000 - 0x913a6fff com.apple.NavigationServices (3.8 - 215.1) <46D8B66D-CB59-36F5-BD26-FD8309337BB3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x913a7000 - 0x913a8fff libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib
0x913a9000 - 0x913b1fff libsystem_pthread.dylib (105.1.4) <D90BD4F4-8DFA-3683-9C26-313D2F4F8C41> /usr/lib/system/libsystem_pthread.dylib
0x913b2000 - 0x913b6fff com.apple.CommonPanels (1.2.6 - 96) <955375E6-2416-38E1-AFC6-477827119329> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x913b7000 - 0x913ddffb libPng.dylib (1231) <A9ACFC7E-9F25-3F15-AFAB-C74C3DAA1D06> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x913de000 - 0x913e1ff7 com.apple.help (1.3.3 - 46) <FDF183E4-3B95-3CBD-A390-2536C8E7E258> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x913e2000 - 0x91408ff3 libc++abi.dylib (125) <E9AF8CA1-D54D-37E3-8363-A3E8C0840F71> /usr/lib/libc++abi.dylib
0x91409000 - 0x9140bffb libRadiance.dylib (1231) <2F86BE82-404D-335C-B83E-F71D3C4969B8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9140c000 - 0x91453ff3 com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x91454000 - 0x914a2ff7 libcurl.4.dylib (83.1.2) <F5D7DC22-1308-34FD-8A4E-A4DC3F8351E4> /usr/lib/libcurl.4.dylib
0x914a3000 - 0x914e6fff libGLU.dylib (11.0.7) <3519CD46-386A-3702-A5EE-AE59923C5AA7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x914e7000 - 0x914e9fff com.apple.SecCodeWrapper (4.0 - 238) <5F089303-4DBE-36D2-84B3-F53CDA3718AC> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
0x914ea000 - 0x9191dff3 com.apple.vision.FaceCore (3.1.6 - 3.1.6) <EF92C25B-3E33-379F-A862-75C2FCA8B386> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x9191e000 - 0x9192bff7 com.apple.speech.synthesis.framework (5.2.6 - 5.2.6) <115E7E78-1E9D-381E-A0F4-DFE16270561C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x9192c000 - 0x919a2fff com.apple.securityfoundation (6.0 - 55126) <C9CDAC33-69BA-3BE9-838A-1A405865B779> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x919a3000 - 0x919b7fff com.apple.ImageCapture (9.0 - 9.0) <4B84B5D5-A5F3-3B35-93CE-568A73486B92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x919b8000 - 0x919b8fff libkeymgr.dylib (28) <06DDCEF8-EB84-3F68-9E19-FD1A12B764FD> /usr/lib/system/libkeymgr.dylib
0x919b9000 - 0x919ecfe3 libsystem_m.dylib (3086.1) <951F633F-57B7-398B-912F-F6ED4DB1C597> /usr/lib/system/libsystem_m.dylib
0x919ed000 - 0x919ffff7 libsasl2.2.dylib (193) <B5813595-A89D-39D4-BB06-F6013D3BD98C> /usr/lib/libsasl2.2.dylib
0x91a00000 - 0x91a40ffb libGLImage.dylib (11.0.7) <1F2F2EFE-1EFA-398F-80D6-8AC6EA5160DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x91a41000 - 0x91a56ffb com.apple.MultitouchSupport.framework (260.30 - 260.30) <2E28AF1C-AC6C-364F-B181-C5926A7F5A4D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x91a57000 - 0x91a83fff com.apple.ChunkingLibrary (2.1 - 163.1) <2B0CBB85-EF91-351A-8750-A185996E4CDB> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
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0x91a8e000 - 0x91b28fff com.apple.ColorSync (4.9.0 - 4.9.0) <091CDCEC-1B25-3FE7-94C2-8AEFA6564E95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x91b29000 - 0x91b9cffb com.apple.framework.CoreWLAN (5.0 - 500.35.2) <F46A7092-ADC6-3596-B046-8026F2814D8D> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x91b9d000 - 0x91bf6ffb libAVFAudio.dylib (118.3) <926507F1-6F16-34D9-BC5D-5CABCFD0BF23> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib
0x91bfa000 - 0x91bfcff7 libsystem_sandbox.dylib (358.1.1) <12A90EA1-A218-3B6B-A441-E1A8F866FA44> /usr/lib/system/libsystem_sandbox.dylib
0x91bfd000 - 0x91ca5ff7 com.apple.CoreMedia (1.0 - 1562.19) <BAEB9114-8D5D-365A-B4A9-249352E80C43> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x91ca6000 - 0x91d11ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <632A811D-4706-3ED7-85E3-DD2CDB47CF8F> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x91d12000 - 0x91d9eff3 com.apple.PerformanceAnalysis (1.0 - 1) <E1A5CE06-0868-3CB5-9DA9-E2372CE625E6> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x91d9f000 - 0x91da6fff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <5D268178-3812-3777-92A6-D7D3395405B8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x91da7000 - 0x91da8fff libsystem_blocks.dylib (65) <5D98F022-E863-31D4-8ADE-D53B2AE0D331> /usr/lib/system/libsystem_blocks.dylib
0x91daa000 - 0x91e0afff com.apple.AppleVAFramework (5.0.31 - 5.0.31) <1844FC5A-83E0-3031-B68B-9F36197AAACB> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x91e0b000 - 0x922b1ff7 com.apple.JavaScriptCore (10600 - 10600.1.17) <51DEC6FC-6F6F-39F2-A286-CCAA88285016> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x922b2000 - 0x922b8ff7 libsystem_trace.dylib (72.1.3) <E1985F9C-78FC-3098-8683-81F0DCEE54BB> /usr/lib/system/libsystem_trace.dylib
0x922b9000 - 0x924952ef libobjc.A.dylib (646) <EF789AF0-508F-3D49-A988-376CE2E1107C> /usr/lib/libobjc.A.dylib
0x92496000 - 0x925ffff7 com.apple.avfoundation (2.0 - 889.10) <A5D1F654-B5E6-3ABA-848E-EB7C27CCCB55> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x92600000 - 0x92617ff7 com.apple.CoreMediaAuthoring (2.2 - 951) <B088E766-DCC2-37A1-845E-CECB8F1D74CA> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x92618000 - 0x92618fff libOpenScriptingUtil.dylib (162) <9872C464-DF90-37C2-9871-8A3F53C615EC> /usr/lib/libOpenScriptingUtil.dylib
0x92619000 - 0x92619fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <96675103-6E3D-326A-83C0-82D3A34C3A1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x9261a000 - 0x92622feb libcldcpuengine.dylib (2.4.5) <7DB7526E-F292-3C24-B78A-BB7C2C9038BC> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x92623000 - 0x92625fff com.apple.loginsupport (1.0 - 1) <47A71885-BB14-3DB8-AE19-F74ABA120290> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.fram ework/Versions/A/loginsupport
0x92626000 - 0x9276afff com.apple.ImageIO.framework (3.3.0 - 1038) <98EC2248-5270-3CB5-84FD-CD225A9875D4> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9276b000 - 0x927c6ffb libTIFF.dylib (1231) <14F5E31A-4ABC-3DF7-AB85-9DB406D3613C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x927c7000 - 0x927cbffb libGIF.dylib (1231) <9DE811E6-6151-32B2-8C89-AD97EC7815B3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x927cc000 - 0x927e9fff libCRFSuite.dylib (34) <781A92EF-410E-39B2-953D-FEE12748D834> /usr/lib/libCRFSuite.dylib
0x927ea000 - 0x927f6ff7 libkxld.dylib (2782.1.97) <C483E612-4A93-351E-81EA-8B2283E2E3AC> /usr/lib/system/libkxld.dylib
0x927f7000 - 0x927f9fff com.apple.securityhi (9.0 - 55006) <6A9E5760-403D-333D-BD54-89FC98D6E6C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x927fa000 - 0x927fafff com.apple.ApplicationServices (48 - 48) <76C301A4-705B-33DE-BA11-C89DCF1EDCDD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x93a28000 - 0x93b3eff7 com.apple.CoreText (352.0 - 454.1) <02F310BE-E185-328C-A461-6D6B762D4A6D> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x93b3f000 - 0x93b43ffb com.apple.TCC (1.0 - 1) <BFA66EA1-2839-3648-80F6-96AE136A6838> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x93b44000 - 0x93b67fff libJPEG.dylib (1231) <33D03A5B-CED8-3FDC-8892-723DD6E423FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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0x98aeb000 - 0x98b1efff com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <103A5EA0-9B75-3B23-BE72-C4DD52744A6A> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x98b1f000 - 0x98b2dff7 libz.1.dylib (55) <DF3B8F77-8931-3A6B-8BDF-DB67315050E6> /usr/lib/libz.1.dylib
0x98b2e000 - 0x98b97ff7 libcorecrypto.dylib (233.1.2) <F188C1A7-E88F-3EC5-A6AA-22C02E3F0C93> /usr/lib/system/libcorecrypto.dylib
0x98b98000 - 0x98b98fff com.apple.CoreServices (62 - 62) <FF296ED2-0F90-3055-BBE4-7BF9E42322EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x98b99000 - 0x98bacfff libcmph.dylib (1) <2449B048-208E-36FB-9DFA-47E0F3BCF132> /usr/lib/libcmph.dylib
0x98bad000 - 0x98badfff com.apple.Carbon (154 - 157) <5A078967-8437-3721-A6B1-70CC00461D7B> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x98e4a000 - 0x98e4afff liblaunch.dylib (559.1.22) <2FDDB7A5-C022-3C40-A263-1DC74F0B446D> /usr/lib/system/liblaunch.dylib
0x98e4b000 - 0x98e85fff com.apple.LDAPFramework (2.4.28 - 194.5) <AB471BFC-FDB3-347E-ABC0-BB7836662278> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x98e86000 - 0x98e9dfff libsystem_asl.dylib (267) <85BD88AD-618E-3325-AC31-10DBAB8E9AF3> /usr/lib/system/libsystem_asl.dylib
0x98e9e000 - 0x98eb0fff com.apple.Sharing (328.3 - 328.3) <460DD833-B33A-369E-A5EF-B21D5AA231EF> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x98eb1000 - 0x98f02fff com.apple.opencl (2.4.2 - 2.4.2) <33B19D84-C463-3762-B1AB-C5CB8F7DC87F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x98f03000 - 0x98f06ffb libutil.dylib (38) <B5A16C6B-A79E-3504-BDA6-64A063F6612D> /usr/lib/libutil.dylib
0x98f07000 - 0x98f14ff7 libbz2.1.0.dylib (36) <6BC7B049-8F03-3217-9840-B1804CCBF742> /usr/lib/libbz2.1.0.dylib
0x98f15000 - 0x98f17fff libquarantine.dylib (76) <9ADD861F-A66E-3AD1-A77E-C622E91BD203> /usr/lib/system/libquarantine.dylib
0x98f25000 - 0x98fd2fff libcrypto.0.9.7.dylib (106) <19669D99-DC79-3715-BC3A-850016DDDD7F> /usr/lib/libcrypto.0.9.7.dylib
0x98fd3000 - 0x98fdeff7 com.apple.NetAuth (5.0 - 5.0) <D6C31218-47E4-3553-9208-D1091A81044E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x98fdf000 - 0x99009fff libxslt.1.dylib (13) <0F55B64A-6C55-304E-ACE0-B531027AA066> /usr/lib/libxslt.1.dylib
0x9900a000 - 0x9905fff3 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <81D8943B-5C94-342A-9829-6E01325A181F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x99060000 - 0x9918dff7 com.apple.coreui (2.1 - 305) <8D2978A1-8152-32CB-B265-4C923FDF3017> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9918e000 - 0x99384fff libicucore.A.dylib (531.30) <BD09E200-FF42-3E9D-814C-0BC8F2C0EAC9> /usr/lib/libicucore.A.dylib
0x99385000 - 0x99618ff7 com.apple.CoreData (110 - 526) <C2C79A0B-70B1-3D88-951D-1C19D35B78E1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x99619000 - 0x99971fff libmecabra.dylib (666) <2248841A-A8F6-3F98-AFA2-F60F7539B788> /usr/lib/libmecabra.dylib
0x99972000 - 0x999c5ff7 com.apple.HIServices (1.22 - 519) <05A8A9B8-8E16-3B22-B1ED-8F18A2AA78A9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x999c6000 - 0x99a1cfff libc++.1.dylib (120) <D8DE4962-66CD-3491-904E-9291EEE5E570> /usr/lib/libc++.1.dylib
0x9a32b000 - 0x9a32dffb libCGXType.A.dylib (771) <2B9D0C97-E6C0-33A2-8450-CC1FC4A17413> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9acb2000 - 0x9acd9fff libdispatch.dylib (442.1.4) <B26A176C-39F7-3362-B128-27B1211068B9> /usr/lib/system/libdispatch.dylib
0x9acda000 - 0x9ad3eff7 com.apple.AE (681 - 681) <EEE62980-421B-33BD-BB88-6BDE269A3060> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x9ad3f000 - 0x9adf1fff libCoreStorage.dylib (471) <3E1DA770-7958-3243-B0D3-126E71E36BAA> /usr/lib/libCoreStorage.dylib
0x9adf2000 - 0x9ae18ffb libxpc.dylib (559.1.22) <CB6B442F-8BE4-37B6-9A00-4753BC1C368C> /usr/lib/system/libxpc.dylib
0x9ae19000 - 0x9ae1bfff libsystem_coreservices.dylib (9) <20E66A47-8D67-344A-A393-73926F0E5FB2> /usr/lib/system/libsystem_coreservices.dylib
0x9ae20000 - 0x9ae43ffb com.apple.framework.Apple80211 (10.0 - 1000.57.3) <73620B5D-1E69-37DE-B186-AE9E8E7834D8> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9ae44000 - 0x9ae50ff3 libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib
0x9ae51000 - 0x9ae58fff com.apple.XPCService (2.0 - 1) <9A59D63D-446A-33A4-BB21-56E42417DA93> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x9ae59000 - 0x9ae62fff libGFXShared.dylib (11.0.7) <AFC7CCD1-D935-3968-8CE3-303C13354F2B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9ae63000 - 0x9ae8fffb libsandbox.1.dylib (358.1.1) <AF8968A2-E890-3A25-9E2E-12CFCC0BFC37> /usr/lib/libsandbox.1.dylib
0x9ae90000 - 0x9af3fff7 com.apple.Bluetooth (4.3.0 - 4.3.0f9) <5EC0AE6A-6489-39C0-BBA9-186D1F57E80E> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x9af40000 - 0x9b328ff7 libLAPACK.dylib (1128) <4E3D1289-2C98-3E53-BB8D-AD911357FF66> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x9b329000 - 0x9b45bffb com.apple.UIFoundation (1.0 - 1) <00A59CFF-A217-3998-B22E-6E452278A302> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x9b45c000 - 0x9b5cdffb libBLAS.dylib (1128) <ACEF468C-5DB1-38F3-BCB2-6F3D7F2B2040> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x9b670000 - 0x9b783fff com.apple.MediaControlSender (2.0 - 215.10) <9A59F1DE-E9B6-3A56-84A1-F3F9DC66189B> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der
0x9b784000 - 0x9b786ffb libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib
0x9b787000 - 0x9bb3afff com.apple.CoreFoundation (6.9 - 1151.16) <2F4FE1E8-D09B-3C62-B884-7A41111F4FBB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9bb3b000 - 0x9bb56ff3 com.apple.openscripting (1.4 - 162) <EB1D1BA6-C0B0-3D3B-AE54-676324FFF3E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x9bb57000 - 0x9bb58fff liblangid.dylib (117) <34A0F807-755F-300B-B01F-AABAE3838451> /usr/lib/liblangid.dylib
0x9bb59000 - 0x9bb64fff com.apple.AppSandbox (4.0 - 238) <D05DB10E-06C7-3220-B63A-FDD1AFCAA30B> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x9bb65000 - 0x9bb6eff7 libsystem_notify.dylib (133.1.1) <B8503E99-214B-3AC3-A7CA-CC837ABD7B25> /usr/lib/system/libsystem_notify.dylib
0x9bb6f000 - 0x9bb72fff libdyld.dylib (353.2.1) <6533C0BC-6FE5-3E43-A44D-EF2193978EC0> /usr/lib/system/libdyld.dylib
0x9bb73000 - 0x9bc77ff7 libJP2.dylib (1231) <77B25D2E-F9DE-3565-894A-970DE207B0EB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9bc78000 - 0x9bc7aff3 com.apple.EFILogin (2.0 - 2) <414F4023-49B5-3FB8-8778-55D4025EB6E8> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x9bc7b000 - 0x9bd67fe7 libvMisc.dylib (512) <56B7DE45-36B1-32BE-B823-DB14F315EEB9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x9bd68000 - 0x9bd78fff libGL.dylib (11.0.7) <2AF64D8C-3447-3C85-B4A1-77F03456E402> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9bd79000 - 0x9bdf8fff com.apple.SystemConfiguration (1.14 - 1.14) <89A67A1E-850F-3ED1-AB7D-9057A5B0FF0D&greset your preferences:
acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: https://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
if that fails, uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. -
Illustrator CC 64 bit crashes after a few seconds of being open (Win 8.1 64bit)
After following all related issues of others online, nothing has worked to solved this mystery.
Ai CC 64bit crashes after a few seconds of being open. I am running Win 8.1 64bit. All other Adobe CC apps work. I have installed and re-installed countless times, no help.
I am 100% convinced that Illustrator CC is 100% incompatible with Windows 8.1. Even the Microsoft compatibility page has 100% votes for incompatible yet it states it is compatible.
Adobe, if you care about paying customers, please fix this. I am coming from OS X and everything was flawless.DustinWilliam,
When something is wrong and you uninstall and reinstall, you should always run the Cleaner Tool inbetween to remove what may be lingering, although I doubt whether it will help in this case.
http://www.adobe.com/support/contact/cscleanertool.html
Other than that, I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
You may also hope for one of our staff friends here.
If nothing brings anything, please report back, and I will ask someone to find the right someone to sort it. -
Illustrator CC 2014.1 crashes after interface loads up (Windows 8.1)
I was using illustrator cc 2014. It was working fine. But then i updated it to 2014.1. Now illustrator crashes everytime the interface loads up. It shows no error or anything. It loads up fine & crash. I even wiped out c drive & re-install windows. Still not working. Weird thing is that it is working fine on my second computer. I uninstalled it from my main pc & installed it on 2nd one. It works great. It only crashes on my main one. Please help!
Hi Felippe,
If it is Illustrator CC 2014.1(18.1.0) and you are using Extensis Suitecase Fusion then please try following solution given in the article.
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
Here is the Extensions Suitcase 5 update which I believe will solve the issue.
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Hope this helps.
Please let me know if this is not the case.
Regards,
Sumit Singh -
Illustrator CS4 and CS3 crashing on two different mac's - can not save or print
We have two Macs running 10.5.6, with CS4 and CS3 installed. Both systems seem to be crashing today when trying to save, print, etc any file. Some files that were created in CS3 that are older seem to be opening and saving. But anything I know was worked on yesterday are having issues on both systems.
Anyone have any ideas?
I have tried trashing the preferences, and also booting in safe mode and still get crashes.I just tried an uninstall of Illustrator - then reinstall. Did not work either. Here is the report I am getting if anyone is interested:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x971dc133 CFStringGetCString + 307
1 AdobeAGM 0x0156c7fe AGMInitialize + 1378702
2 AdobeAGM 0x0156d57b AGMInitialize + 1382155
3 AdobeAGM 0x0142da38 AGMInitialize + 72648
4 com.adobe.illustrator 0x00a12d91 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21805
5 com.adobe.illustrator 0x00023973 0x1000 + 141683
6 com.adobe.illustrator 0x0002413c 0x1000 + 143676
7 com.adobe.illustrator 0x0002cd33 0x1000 + 179507
8 com.adobe.illustrator 0x00032a86 0x1000 + 203398
9 com.adobe.illustrator 0x000206b6 0x1000 + 128694
10 com.adobe.illustrator 0x0002099a 0x1000 + 129434
11 com.adobe.illustrator 0x0004d399 0x1000 + 312217
12 com.adobe.illustrator 0x0040c4b8 0x1000 + 4240568
13 com.adobe.illustrator 0x00020cf9 0x1000 + 130297
14 com.adobe.illustrator 0x00021157 0x1000 + 131415
15 com.adobe.illustrator 0x0022890f 0x1000 + 2259215
16 com.adobe.illustrator 0x0022a557 0x1000 + 2266455
17 com.adobe.illustrator 0x00472687 0x1000 + 4658823
18 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
19 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
20 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
21 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
22 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
23 com.adobe.illustrator 0x000a263a 0x1000 + 661050
24 com.apple.AE 0x909df8e7 InvokeAEEventHandlerUPP + 29
25 ...r.plugins.Scripting Support 0x1bc404e6 0x1bc20000 + 132326
26 ...r.plugins.Scripting Support 0x1bcbbdcb PluginMain + 605
27 com.apple.AE 0x909d1648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
28 com.apple.AE 0x909d157e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
29 com.apple.AE 0x909d1425 aeProcessAppleEvent + 177
30 com.apple.HIToolbox 0x937a49a5 AEProcessAppleEvent + 38
31 com.apple.HIToolbox 0x93802e46 AEProcessEvent + 160
32 com.apple.HIToolbox 0x93802d99 HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 219
33 com.apple.HIToolbox 0x9380003a TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 70
34 com.apple.HIToolbox 0x9377a143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
35 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
36 com.apple.HIToolbox 0x937793e2 SendEventToEventTargetWithOptions + 58
37 com.apple.HIToolbox 0x937a7d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
38 com.apple.HIToolbox 0x9377a4fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
39 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
40 com.apple.HIToolbox 0x93795ed2 SendEventToEventTarget + 52
41 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
42 com.apple.HIToolbox 0x9377a143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
43 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
44 com.apple.HIToolbox 0x937793e2 SendEventToEventTargetWithOptions + 58
45 com.apple.HIToolbox 0x937a7d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
46 com.apple.HIToolbox 0x9377a4fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
47 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
48 com.apple.HIToolbox 0x93795ed2 SendEventToEventTarget + 52
49 com.apple.HIToolbox 0x93802b80 ToolboxEventDispatcher + 86
50 com.apple.HIToolbox 0x937ff3da RunApplicationEventLoop + 222
51 com.adobe.illustrator 0x00080f83 0x1000 + 524163
52 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
53 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
54 com.adobe.illustrator 0x00003672 0x1000 + 9842
55 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:
0 libSystem.B.dylib 0x92b3520e semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92b67206 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x92bac539 pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x92b66095 _pthread_start + 321
7 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92b65906 kevent + 10
1 libSystem.B.dylib 0x92b66095 _pthread_start + 321
2 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92b35226 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b671ef _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92b68a73 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91229dd2 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x91229bb2 TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x9125a9c8 TimerThread + 74
6 libSystem.B.dylib 0x92b66095 _pthread_start + 321
7 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92b3c3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92b66d0d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9124aecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x91229da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9124ab4c MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x912490a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92b66095 _pthread_start + 321
9 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92b3c3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92b66d0d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9124aecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x91229da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9124ab4c MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x912490a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92b66095 _pthread_start + 321
9 libSystem.B.dylib 0x92b65f52 threa -
Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
S22D300 spdisplays_1080p
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
EPSON EPSON Scanner
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.backblaze.bzserv.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.backblaze.bzbmenu.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicPrefs 2 (48) Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Backblaze Backup Support
Flash Player Support
Growl Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
Destinations:
TimeMachine [Network]
Total size: 599.66 GB
Total number of backups: 52
Oldest backup: 2014-07-03 13:25:07 +0000
Last backup: 2014-10-28 12:28:22 +0000
Size of backup disk: Adequate
Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% Adobe Photoshop CS5
0% bzfilelist
0% bzbmenu
0% fontd
Top Processes by Memory: ℹ️
1.31 GB Adobe Photoshop CS5
610 MB Adobe InDesign CS5
490 MB firefox
292 MB Finder
215 MB WindowServer
Virtual Memory Information: ℹ️
90 MB Free RAM
3.19 GB Active RAM
3.28 GB Inactive RAM
996 MB Wired RAM
10.36 GB Page-ins
192 MB Page-outsThanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.
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