Illustrator extention export PDF file as PSD worked on Windows XP but not on Windows 7

We have a extension that convert files to CMYK PSD with color profile attached. It worked fine (for most of files) on Windows XP but not on Windows 7.
var expOpt: ExportOptionsPhotoshop = new ExportOptionsPhotoshop();
expOpt.resolution = 300;
expOpt.imageColorSpace = ImageColorSpace.CMYK;
expOpt.embedICCProfile = true;
doc.exportFile( psdFile, ExportType.PHOTOSHOP, expOpt );
above code never throw any exception on Windows7, but just no file been saved. It only happened to convert PDF to PSD.
If I manually open file in Illustrator (win7) and export it as PSD, I got ‘not enough memory’ error. I googled a solution make the manual exporting worked but still the extension didn’t work.
The solution for manual operation is set ‘additional plug-in folder’ for preferences-> plug-ins& Scratch disks’.
Any advice?
Thanks!
Ling

I apologize for not having an answer. I just wanted to chime in and say that I am having the exact same issue. I have never had this before. It's happened ever since I had my hard drive replaced and Illustrator has been reinstalled, so I am assuming that it's a preference somewhere that I have missed?

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