Illustrator files crash Fireworks

Question

I just got started with Fireworks CS3, installed yesterday
for the first time. I'm trying to open Illustrator files but
Fireworks crashes every time. Installation went smoothly, I
unistalled and reinstalled just to be sure. But, no luck, I can't
open a single Illustrator file. I'm using Mac OS 10.4.9. Any
suggestions would be helpful.

Answer 1

Hi Mark,
That is what I thought about the nature of your problem you
encountered with. It looks like that you will do quite a project to
clean everything up on your hard drive and go easy with
installation of all other applications and then CS3 gradually.
I can imagine that you are totally not happy with the
problem. I probably would be totally ticked off when things gone
badly. Things happen at times. I had some strange problem on my
hard drive about two or three weeks ago on my Mac. It is very rare
to have this problem pretty much. So it is kind of my first time
having this problem with hard drive problem. So I did a complete
erase and clean of my hard drive on my laptop. This time looks
pretty neat. The thing is that I have to reinstall applications and
then reactivate some of those applications and all that. That is a
drag, but that is what is expected.
Hope everything works out nicely for you on your Mac this
time. Let us know how things are with CS3 installation and all
that. As for manually installing standalone applications of
Contribute CS3 and Fireworks CS3, you might want to call Adobe tech
support on which package (Design Premium CS3 package) or standalone
Fw CS and standalone Contribute CS3 installed in order to smooth
the whole CS3 applications working together and consolidate all of
these application and components working together.
I can't remember how or what steps that I did installed my
Design Premium CS3 and Fireworks CS3 standalone on my laptop and on
other Mac - MacPro. But I didn't had any problems after
installation of those two. But the only thing I recalled that I
took my time and patience to install one at a time, then reboot and
then install the other application, reboot. Then activate Design
Premium CS3 and then activate Fw CS3 standalone.
I usually do monthly backups on three computers... and do
weekly backups on those three computers as well. You never know
what to expect of those hard drives at times. Oh well. Life, I
guess.
Cheers, Brian
quote:
Originally posted by:
mtlindsa
Brian,
Thanks again for your thoughtful and informative guidance. To
answer you questions, I reinstalled three of four times. The first
time was after the level-one cleaning, recommended by Adobe, of the
beta software. That resulted in some very subtle, funky behavior,
particularly in Bridge. Finally, I decided to run the more radical
Unix script which was kind of scary considering the warnings
accompanying it. That worked like a charm for the Creative Suite
Design Premium. It now works flawlessly.
Then, I purchased Contribute and Fireworks. And here I am
with my Fireworks problem. Now, I must admit, on my second unistall
I did things improperly. I knew better but it was late and the
basic uninstall script that comes with the Suite DVD is very
erratic. It didn't uninstall a bunch of stuff, so I dragged them
into the trash. My bad. Things got worse and I then ran the beta
script and that did a very thorough job. So, I'll bet this
Fireworks thing is some remnant of all that.
I think you are correct. The way to do this is to start over
and clean everything related to CS3 out. That includes CS2 stuff
that's still floating around the hard drive. That seems easier than
recreating everything with a new account. In my case, a new account
isn't as drastic as wiping clean the hard drive. It just means
adding a user account and designating it as an administrator. That
isolates out the user preferences and user-specific files, which
solves the problem. It also means reconstructing ALL user
preferences and permissions for all files and programs.
Reinstalling the Creative Suite seems easier. I'll be very careful
to follow the instructions provided by Adobe. I think I'll start
early in the day with a fresh pot of coffee.
I think all this unistall, reinstall stuff was complicated by
the public betas. I agree that I'm not happy with the situation.
But, I did love using the beta software so I guess it's a tradeoff.
Thanks again,
Mark