Illustrator files from China & output issues
I just need to bounce this off of someone - we received several files (40 in fact) from China for Wal Mart -
My Rip would not accept the pdf files created from these Illustrator files.
They were created in Ilustrator CS4 in China and opened in Illustrator CS4 (here in the US) and saved as a PDF per my specs
The input would fail just at the point that color information was being gleaned from the file -
We sent these files to Screen and they ripped them and sent them back to me (they used a newer workflow) - these files went through fine -
Today I asked our client to send one of the original files and all linked images (they were embedded in the ai files I had received originally so I couldn't dig in and get any onfo)
When looking at the images (photoshop eps files that opened in mac preview with a double click - however, when opened in Photoshop there were guidelines drawn so I feel it began as a photoshop file) used in the file, they all had Japan Color 2001 Coated color profiles -
Now my question is this - is it at all possible for that to have hindered the ripping of these pdfs?
PDF's that would not rip were opened in Pitstop and flattened, "preflighted" and repaired all errors in an attempt to get them to go over - final preflight in acrobat 9 & pitstop indicated there were no problems -
any ideas? Is there a software incompatibility going on here?
I know that this thread is pretty old but as the OP I wanted to provide an update.
We finally discovered what the problem was - however, we still don't know exactly why unless it is because our workflow is so old.
I ended up splitting the file in question into several files by color. Fortunately many of the colors were overprinting each other so trapping was not an issue.
All colors went through just fine except ONE.
I opened that file back up in Illustrator and simply changed the swatch color to a different spot and guess what - it went through just fine.
I assume that there was something about the original swatch that Trueflow gagged on.
Coincidentally, my old boss called me that same week with a problem he had getting an Illustrator file to process in his Harlequin rip - turns out that the issue was similar - a pattern swatch in the file was preventing the file from ripping.
I know it's a little late - but should anyone come across a similar issue the swatches may be the problem, particularly if your rip is an older one - as you know, we don't all have the luxury of having the latest and greatest equipment to work with, particularly with the economy being what it has been.
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