Illustrator Freezing
I am using Illustrator CC on a Windows PC, all updates have been complete and I am still having issues with Illustrator freezing. I've made it far enough to open a workspace, but after that it will freeze if I even click inside of the program. Help please!?
Monika - I can't even get far enough into Illustrator to check what fonts are installed. I do believe both Tahoma and Verdana are installed, however.
Similar Messages
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Work is lost after illustrator freezes and then crashes when copying over to photoshop
work is lost after illustrator freezes and then crashes when copying items over to photoshop, then when re-opening the illustrator file it gets to the end of reading the file to open then quits again? this keeps happening!
afrill,
It seems that you file has become corrupted.
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way.
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error -occurred-pdf2dtp-file-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-ill ustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator -files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html -
I am running OS X 10.8.3 on brand new imac. Photoshop works fine no issues. Illustrator freezes everytime on launch splash screen. Illustrator seems to open fine on my Admin account but when I use my personal account which also has admin privledges I get the freeze everytime. Any ideas on how to get it to work?
good to know. I will try to create a new user account with same privelidges
this evening when I get home and let you know how that goes. I have yet to
install any additional fonts but I do have microsoft office installed which
I am sure comes with its on set of fonts which could potentially be the
culprit. However those fonts would be on all user accounts.
Thank You -
Illustrator freezes upon sleep
[Running on Mac OS X Yosemite]
This post seems to have not been answered since 2011.
CS5.5 Illustrator freeze after sleep
I have the same problem It started happening with CS5 when upgraded to mavericks, and now on Yosemite is the same.
Everytime I walk away from my computer for more than 5 or 10 minutes, I come back and both Illustrator and Indesign have the spinning wheel of death. Indesign fortunately has recovery files but I've lost so much illustrator work.
Today was even worse, i'd be switching between screens and come back to illustrator and it would be frozen and I'd have to force quit it.
Is there a solution to this?purzeski,
An eiderdown or a woollen blanket?
Sorry, it was stronger than I.
You may try this Extensions Suitcase 5 update:
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Direct update link:
http://bin.extensis.com/SuitcaseFusion5-M-16-2-5.zip
In any case, AutoSaviour may be your friend.
http://www.astutegraphics.com/software/autosaviour/ -
Another Illustrator freeze/crash plea...
I have reviewed all the questions and answers relating to Illustrator's crashes and freezes I could find on the forum. I am running CS4 on a Vista 64 bit pc. There is nothing wrong with my new video card or any other hardware component. I changed the scratch disk to non-OS disk. I reduced the size of the files I'm using. I now close all other programs when working in Illustrator.
I haven't changed my preferences because I don't find them-- I do not have the file names listed inthe Windows 7 or XP answers... some of those routes were listed in answers for Vista 64, but I think those were incorrect... (Oh, and yes, I've set the hidden files to be visible...).
So here are my first questions:
Can someone reply with the location of the preferences for Vista 64bit? and can someone tell me how to tell if a font is corrupt? (this is unlikely, but would like to check). And any other suggestions you can offer.
I'm not a skilled Illustrator user. I am trying to create the vector files I need for a deadline submission and this is making me suicidal. Help!
Thank you.
MirandaThanks. I put up some Illustrator info. Will add PS info later.
Miranda
Date: Wed, 28 Jul 2010 06:03:56 -0600
From: [email protected]
To: [email protected]
Subject: Another Illustrator freeze/crash plea...
Just wanted to make you aware of my post yesterday:
http://forums.adobe.com/thread/688717?tstart=0
Participating/providing details may help resolve some of this.
> -
Illustrator freezes temporarily when selecting
Every time I select something, Illustrator freezes for about 5 seconds. Pretty much the same thing happens in Photoshop when I click and hold on one of the tools to get it's submenu; this makes it almost impossible to get to a submenu tool.
It's been doing this for the whole 2 weeks I've had it installed. I've set the scratch disks to my startup SSD, my large HDD, and both; which doesn't fix the problem.
I reinstalled Mac OS X 10.6 when I got my SSD; before this it was working perfectly.When trashing your preferences
1. Did you first quit Illustrator?
2. Did you trash the whole Adobe Settings folder or just the preference file?
3. Did you run the color sync utility to see if you have corrupt color profiles.
4. Did you repair the Permission with the disk utility
5. Did you check to see if you have corrupt fonts? -
CC illustrator freezes when loading. What to do?
CC illustrator freezes when loading. What to do?
What OS? What version of AI? Do you get any error messages? New computer?
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[Mac] Illustrator freezes while loading plugins
Hi all,
We have Adobe Creative Suite CS5 Design Premium installed on an iMac running OS X 10.9.5. No internet connection available (machine in a locked down environment)
The issue: Illustrator and InDesign freezes for around 60 secs when GUI is loaded (got past the initializing screen). No issue for other apps.
What I have already tried:
1. Did a clean uninstall/reinstall
2. Reviewed logs at /tmp/amt3.log and found no warning or errors
3. Did a Mac OS Safe boot, same issue when Illustrator GUI is loaded
4. Deleted Adobefnt*.lst, same issue
5. Tried new admin account, same issue
6. Tried removing plugins under /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Plug-ins/Extensions, issue is gone.
On step number 5, I tried to single out the individual plugin under that folder without any luck. Looks like a combination of those plugins caused the issue.
Could you please advise if this is a known issue or it's just simply this iMac need internet connection to check for something upon startup? I noticed these in the amt3.log
2014-10-28 12:46:00 [289] AMT: PlugPlug : AdobeId has not been created
2014-10-28 12:46:00 [289] AMT: PlugPlug : Can Go Online returned as true
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 7.179000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 4.168000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 0.510000 ms
2014-10-28 12:47:01 [289] performance: AMTPlugPlugRequest took 0.800000 ms
The second last line tooks 61 seconds before it go to last step.
Please let me know if anyone have a solution to this.
Thanks and Regards.
Kien
2014-10-28 12:45:55 [289] AMT: START SESSION, library version 3.0.0.64,3.0
2014-10-28 12:45:55 [289] AMT: Initializing /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/
2014-10-28 12:45:55 [289] AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/adobe_caps.framework/adobe_caps
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/adobe_caps.framework/adobe_caps
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
2014-10-28 12:45:55 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
2014-10-28 12:45:55 [289] PCDService: PCD Service in threaded mode
2014-10-28 12:45:55 [289] performance: AMTPreObtainProductLicense took 1.657000 ms
2014-10-28 12:45:55 [289] PCD thread: PCD thread started
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/Adobe_OOBE_Launcher.framework/Adobe_OOBE_Launcher
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/Adobe_OOBE_Launcher.framework/Adobe_OOBE_Launcher
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Adobe_OOBE_Launcher.framework/Adobe_OOBE_Launcher
2014-10-28 12:45:55 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/adobe_oobe_launcher.framework/Versions/A/adobe_oobe_launcher
2014-10-28 12:45:55 [289] AMT: App Product Locale [0] = en_GB
2014-10-28 12:45:55 [289] config: Loading configuration for /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT/application.xml
2014-10-28 12:45:55 [289] config: Found payload code {6A75E573-6909-4D48-BDFA-D8ED118605A5}
2014-10-28 12:45:55 [289] PCDService: found driver code {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] config: config: Host app was installed, using installed license configuration.
2014-10-28 12:45:55 [289] PCDService: No value for key [FLMap] in hive [Illustrator-CS5-Mac-GM{|}ALL] in cache.
2014-10-28 12:45:55 [289] config: Setting current license to the driver at startup because no mapping was found.
2014-10-28 12:45:55 [289] config: Setting current license to DesignSuitePremium-CS5-Mac-GM [ALL]
2014-10-28 12:45:55 [289] config: payload code: {6A75E573-6909-4D48-BDFA-D8ED118605A5}
2014-10-28 12:45:55 [289] config: driver payload code: {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] config: driver licensing code: DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:45:55 [289] config: current licensing code: DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:45:55 [289] config: current locale code: ALL
2014-10-28 12:45:55 [289] config: Done loading configuration
2014-10-28 12:45:55 [289] AMT: Locale from PCD [0] = en_GB
2014-10-28 12:45:55 [289] AMT: Reordered Installed App Product Locale [0] = en_GB
2014-10-28 12:45:55 [289] config: Setting insalled locales
2014-10-28 12:45:55 [289] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/asneu.framework/asneu
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/asneu.framework/asneu
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/asneu.framework/asneu
2014-10-28 12:45:55 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
2014-10-28 12:45:55 [289] PCDService: No value for key [ReLaunchMode] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [ReLaunchMode] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] AMT: App's last known config file is: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT/application.xml
2014-10-28 12:45:55 [289] apf: current config file path is: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT/application.xml
2014-10-28 12:45:55 [289] AMT: config: Finding license info for payload: {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] AMT: config: PayloadCode: {6A75E573-6909-4D48-BDFA-D8ED118605A5}
2014-10-28 12:45:55 [289] AMT: config: Driver PayloadCode: {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] AMT: config: Installed LicensingCode: DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:45:55 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [BridgeTalkCode] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [EULA] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Registration] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Registration] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] AMT: Application can be serialized (sif file found).
2014-10-28 12:45:55 [289] config: Setting current license to DesignSuitePremium-CS5-Mac-GM [en_GB]
2014-10-28 12:45:55 [289] PCDService: No value for key [AMTConfigPath] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in cache.
2014-10-28 12:45:55 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] AMT: Subsequent launch (serial [95459778819945904053]).
2014-10-28 12:45:55 [289] AMT: Application state initialized. Obtaining Product License.
2014-10-28 12:45:55 [289] AMT: Obtaining client features from cache.
2014-10-28 12:45:55 [289] AMT: Obtaining client product info from cache.
2014-10-28 12:45:55 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] AMT: Running in PROV_APP
2014-10-28 12:45:55 [289] PCDService: No value for key [EULADelay] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [EULADelay] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [MediaTag] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] config: No media tag found for payload {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] config: Using default media policy RET
2014-10-28 12:45:55 [289] uiswitch: EULA has already been accepted.
2014-10-28 12:45:55 [289] AMT: This is a subsequent launch. Deferring services.
2014-10-28 12:45:55 [289] performance: AMTObtainProductLicense took 23.305000 ms
2014-10-28 12:46:00 [289] AMT: Pre-Validating Product License.
2014-10-28 12:46:00 [289] AMT: Services not yet loaded in this session.
2014-10-28 12:46:00 [289] AMT: Loading services in background to get ready for Validate call.
2014-10-28 12:46:00 [289] AMT: Spawning background thread to load services.
2014-10-28 12:46:00 [289] performance: AMTPreValidateProductLicense took 0.020000 ms
2014-10-28 12:46:00 [289] AMT: Starting work on prevalidate thread.
2014-10-28 12:46:00 [289] AMT: AMT: PreValidating Product License.
2014-10-28 12:46:00 [289] AMT: Launch Workflow not yet done in this session.
2014-10-28 12:46:00 [289] AMT: Starting Background Subsequent Launch Workflow
2014-10-28 12:46:00 [289] AMT: Starting ALM workflow.
2014-10-28 12:46:00 [289] AMT: Initializing ALM for serialized activation.
2014-10-28 12:46:00 [289] ALMService: Initializing as licensed app
2014-10-28 12:46:00 [289] ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
2014-10-28 12:46:00 [289] SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
2014-10-28 12:46:00 [289] SLCoreService: Service construction took 0.0 ms and succeed.
2014-10-28 12:46:00 [289] ALM: _info_: LEID passed DesignSuitePremium-CS5-Mac-GM is used to configure SLCore = 0
2014-10-28 12:46:00 [289] ALM: _info_: Host app is Licensable App
2014-10-28 12:46:00 [289] PCDService: No value for key [Illustrator-CS5-Mac-GM{|}5] in hive [SSC-CS5-LE-Dominance] in master.
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID Illustrator-CS5-Mac-GM with AMT Path /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID DesignSuiteStandard-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/DesignSuiteStandard-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID WebSuitePremium-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/WebSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID DesignSuitePremium-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/Adobe Creative Suite 5 Design Premium/AMT
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID VideoSuitePremium-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/VideoSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID MasterCollection-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/MasterCollection-CS5-Mac-GM
2014-10-28 12:46:00 [289] PCDService: No value for key [MediaTag] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] config: No media tag found for payload {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:46:00 [289] config: Using default media policy RET
2014-10-28 12:46:00 [289] ALM: _info_: MediaTagPolicy is RET
2014-10-28 12:46:00 [289] PCDService: No value for key [NTL_WO_SN] in hive [DesignSuitePremium-CS5-Mac-GM] in master.
2014-10-28 12:46:00 [289] ALM: _info_: Canonical LEID is Illustrator-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Driver LEID is DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] PCDService: No value for key [954597056569366629885681] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] SLCoreService: Reading product config [/Library/Application Support/Adobe/Adobe Creative Suite 5 Design Premium/AMT/SLConfig.xml]
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2014-10-28 12:46:00 [289] ALM: _info_: Set Running Locale to en_GB
2014-10-28 12:46:00 [289] ALM: _time_: (func: ALM_Initialize, duration: 0.017 sec)
2014-10-28 12:46:00 [289] AMT: Performing ALM silent license verification.
2014-10-28 12:46:00 [289] PCDService: No value for key [EncryptedSerial] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [Serial] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in cache.
2014-10-28 12:46:00 [289] config: No pre-serial number found in {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:46:00 [289] PCDService: No value for key [PSN] in hive [DesignSuitePremium-CS5-Mac-GM{|}en_GB] in cache.
2014-10-28 12:46:00 [289] config: No en_GB provisional serial number found in DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] PCDService: No value for key [PSN] in hive [DesignSuitePremium-CS5-Mac-GM{|}ALL] in cache.
2014-10-28 12:46:00 [289] config: No ALL provisional serial number found in DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Validate license at Post-Chrome time, running locale is en_GB
2014-10-28 12:46:00 [289] ALM: _info_: Searching license for locale en_GB ...
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] ALM: _info_: Found existing serialization under LEID DesignSuitePremium-CS5-Mac-GM, the serial number locale is en_GB
2014-10-28 12:46:00 [289] ALM: _info_: This is the running locale, stop the search
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] config: Setting current license to DesignSuitePremium-CS5-Mac-GM [en_GB]
2014-10-28 12:46:00 [289] SLCoreService: Syncing to license store...
2014-10-28 12:46:00 [289] SLCoreService: Found server mkey.
2014-10-28 12:46:00 [289] SLCoreService: Found 1 license file(s)
2014-10-28 12:46:00 [289] SLCoreService: Parsing license file [206994829.lic] succeed.
2014-10-28 12:46:00 [289] SLCoreService: License store synchronization took 11.2 ms and succeed.
2014-10-28 12:46:00 [289] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2014-10-28 12:46:00 [289] PCDService: No value for key [PDApp_WF] in hive [DesignSuitePremium-CS5-Mac-GM] in cache.
2014-10-28 12:46:00 [289] SLCoreService: Feature ALM_CS5DesignPremiumGM_5.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature CreativeSuite_5.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature CreativeSuite_DesignPremium_5.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Dreamweaver_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Dreamweaver_Base_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Fireworks_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Fireworks_Base_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature FlashCatalyst_1.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature FlashCatalyst_Base_1.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Flash_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Flash_Base_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Flash_Pro_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Illustrator_15.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature InDesign_7.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature InDesign_Base_7.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature MediaEncoder_Base_2.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Photoshop_12.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Photoshop_Premium_12.0 is enabled.
2014-10-28 12:46:00 [289] PCDService: No value for key [ALM_Info_S1] in hive [DesignSuitePremium-CS5-Mac-GM{|}en_GB] in cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [ADOBEID] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: Performing Block Check
2014-10-28 12:46:00 [289] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2014-10-28 12:46:00 [289] ALM: _info_: Block Check ByPassed
2014-10-28 12:46:00 [289] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2014-10-28 12:46:00 [289] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.017 sec)
2014-10-28 12:46:00 [289] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2014-10-28 12:46:00 [289] AMT: License check shows serialized product is already activated.
2014-10-28 12:46:00 [289] ALM: _info_: Entered ALM_NeedANAG
2014-10-28 12:46:00 [289] PCDService: No value for key [ADOBEID] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [ClaimStatus] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: Exiting ALM_NeedANAG
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2014-10-28 12:46:00 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/UpdaterNotifications.framework/UpdaterNotifications
2014-10-28 12:46:00 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/UpdaterNotifications.framework/UpdaterNotifications
2014-10-28 12:46:00 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/UpdaterNotifications.framework/UpdaterNotifications
2014-10-28 12:46:00 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifications
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call succeeded
2014-10-28 12:46:00 [289] ALM: _info_: Deactivation menu is enabled
2014-10-28 12:46:00 [289] PCDService: No value for key [ADOBEID] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] AMT: Completed Launch Workflow successfully.
2014-10-28 12:46:00 [289] AMT: Calling AUM API to create scheduler entry to be used by updater.
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call succeeded
2014-10-28 12:46:00 [289] AUMService: Get LEID xml call
2014-10-28 12:46:00 [289] AUMService: Get LEID XML call succeeded
2014-10-28 12:46:00 [289] AMT: AUM GetLEID called with status =0.
2014-10-28 12:46:00 [289] AMT: Caching Suite Features.
2014-10-28 12:46:00 [289] AMT: Suite Feature AfterEffects_Base 10.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_Base 4.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_CameraRaw 4.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_ColorSettings 4.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_MiniBridge 1.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Contribute_Base 6.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Dreamweaver_Base 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature DynamicLink_Base 4.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Encore_Base 5.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Fireworks_Base 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Flash_Base 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Flash_Pro 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature FlashBuilder_Base 4.1 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature FlashCatalyst_Base 1.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Illustrator_Base 15.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature InDesign_Base 7.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature MediaEncoder_Base 2.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature MobileCenter_Base 3.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature OnLocation_Base 5.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Photoshop_Base 12.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Photoshop_Premium 12.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Premiere_Base 5.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Soundbooth_Base 3.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Checking client features against cache.
2014-10-28 12:46:00 [289] AMT: Feature Illustrator_Base 15.0 is licensed (was licensed).
2014-10-28 12:46:00 [289] AMT: Feature Bridge_Base 4.0 is licensed (was licensed).
2014-10-28 12:46:00 [289] AMT: Feature MobileCenter_Base 3.0 is licensed (was licensed).
2014-10-28 12:46:00 [289] AMT: Validating client product info against cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:46:00 [289] AMT: Starting Data Collection for SWTag_Init()
2014-10-28 12:46:00 [289] AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS5-Mac-GM;outMappedLEID = DesignSuitePremium-CS5-Mac-GM, unused = DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] AMT: DoISOTagging() productPayloadCode = {6A75E573-6909-4D48-BDFA-D8ED118605A5};driverPayloadCode = {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:46:00 [289] AMT: SWTag_Init() Tags Arguments Adobe Creative Suite 5 Design Premium; DesignSuitePremium-CS5-Mac-GM; en_GB
2014-10-28 12:46:00 [289] AMT: DoISOTagging() License Status = activated
2014-10-28 12:46:00 [289] AMT: DoISOTagging() Tags 954597788199459040539944; 5.0; UNKNOWN
2014-10-28 12:46:00 [289] AMT: DoISOTagging() Product Version 5; 0
2014-10-28 12:46:00 [289] AMT: AMT: Product License PreValidated.
2014-10-28 12:46:00 [289] AMT: Prevalidate indicates license is good and no UI required.
2014-10-28 12:46:00 [289] performance: PreValidate thread took 49.863998 ms
2014-10-28 12:46:00 [289] AMT: PlugPlug : AdobeId has not been created
2014-10-28 12:46:00 [289] AMT: PlugPlug : Can Go Online returned as true
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 7.179000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 4.168000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 0.510000 ms
2014-10-28 12:47:01 [289] performance: AMTPlugPlugRequest took 0.800000 ms
2014-10-28 12:47:23 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:47:23 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:47:23 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:47:23 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:47:23 [289] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2014-10-28 12:47:23 [289] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2014-10-28 12:47:23 [289] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2014-10-28 12:47:23 [289] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2014-10-28 12:47:23 [289] ALMService: Terminating
2014-10-28 12:47:23 [289] SLCoreService: Shutting down SLCore 1.0 Release (build 1.0.13.199023).
2014-10-28 12:47:23 [289] SLCoreService: Service destruction took 0.5 ms and succeed.
2014-10-28 12:47:23 [289] ALM: _info_: End ALM
2014-10-28 12:47:23 [289] performance: AMTReleaseProductLicense took 2.038000 ms
2014-10-28 12:47:23 [289] AMT: END SESSION.
Message was edited by: Kien Trankien.tran,
Did you reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator Freezing When Adding Second 3d Revolve
Hi,
I've been using Illustrator for almost 48 hours now in an effort to make a 3d logo for my next website and everything has been going fine until I try to add a second 3d revolve effect to a globe containing letters. Whenever I do this Illustrator stops responding at multiple points during the process and freezes permenantly when I click ok and the loading bar for "rendering artwork" is halfway through.
I've tried making Illustrator a high priority process in Windows Task Manager, but that does not help. I don't have many other programs running and the ones that are (Firefox, FileZilla, Notepad) don't use up much system memory. When frozen Illustrator only takes up 50-60% of the CPU and about 600MB of memory.
I am running Illustrator CS5 on a Windows 7 PC:
Processor: Pentium(R) Dual-Core CPU E5700 3GHz
RAM: 4 GB
The desired end result I am looking for is nearly identical to the following image, but with the name of my site instead of "breaking news":
http://www.clipartof.com/portfolio/stockillustrations/illustration/3d-black-red-and-silver -breaking-news-globe-212078.html
Is Illustrator capable of making such an image?...I try to add a second 3d revolve effect to a globe containing letters. Whenever I do this Illustrator stops responding...
It would not be at all surprising for a double-application of 3D Effect to cause it to perform at such a crawl as to make you think it crashed--or to actually make it crash. You're misunderstanding AI's 3D Effect.
Do not apply multiple applications of 3D Effect to the same object. Even if it didn't hang, the results would not be what you expect. For example: Forget about the orbiting text; I'll get to that in a minute. Suppose you just have a 3-character word, "Not", converted to paths. The paths are filled, and unstroked, as they should be. You apply 3D Extrude with no bevel. 3D Effect builds a 3D model of that, and then renders it as a group of flat, 2D paths. So far, so good.
But now you apply 3D Extrude again. By doing that, you've just told Illustrator to apply 3D Extrude to each of those flat 2D paths that make up the rendering of the first extrusion. You are not adding a combination of two 3D transformations, one being the extrusion and the other being a rotation. Even if it did finish rendering, the result would be a hideous mess, not at all what you are expecting it to be.
Your example looks simple, and it would be for any full-featured 3D modeler, and even for Adobe Dimensions, which is what AI's 3D Effect is based on. But AI's 3D Effect is a very dumbed-down subset of that functionality. It is merely AI's long belated answer to the cheezy simple headline extrusions that are common in every cheap drawing program, and even in Office applications. It's technically better than those in ways particular to vector drawing in a Bezier drawing environment, but it's still really just intended for the simplest 3D transformations: Simple extrusions, lathes, and planar rotations of a headline or image; and a limited ability to map artwork onto the resulting surfaces.
Your example requires each text character outline to be extruded (which 3D Effect can do), while also orienting each of those extrusions individually and differently within the same 3D coordinate system (which it can't).
You could very tedously fake the construct you are trying to build by actually extruding and rotating each and every character outline individually, then simply arranging and stacking them on the page so as to merely look like it is one model. But you simply cannot have multiple objects at different XYZ orientations in a slingle model in AI's 3D Effect. That's the debilitating limitation that anyone familiar with its predicessor, Adobe Dimensions, have been complaining about in this forum ever since 3D Effect appeared.
JET -
CS5: Illustrator freezing on simple tasks
Illustrator keeps freezing when applying an effect such as texture-grain to a simple gradient, or even rasterizing a simple black circle. My system is about a 6month old macbook pro with 16gb ram, i7 and AMD Radeon HD 6770M 1024 MB. What could be causing this? It wasn't like this when i first started using the laptop but has started to do it everytime i try and do any of those simple tasks recently.
Thanks.There is an update for Illustrator, but it fails everytime i try and install it, i tried to do this update a few weeks ago and it failed then too so i gave up but something must be going wrong, it all gets to 100% then just says it has failed. Also i have tried to find the Library\Preferences\Adobe Illustrator CS# Settings\(localization folder)\ folder but for some reason i don't have a 'Library' folder in my user folder and nothing comes up when i do a search for it, why would i not have this folder? Thanks for replying.
Edit;
Got rid of my preferences file, and it seems to be working with the simple tasks now as far as i can tell. But the update is still failing. -
Illustrator freezes selecting objects
I am running Illustrator CS5 on a brand new quad-core MacBook Pro. When I'm working in an Illustrator file, every time I click on a different object the program freezes for a good 5 seconds (which adds up really quickly and is really annoying.) I first noticed this in a large illustrator file with a lot of different elements, but I was testing it out and it still happens when I have a new document with only two circles in it. One of the circles is selected and I click on the other circle and the program freezes.
Anyone else have this problem/know how to fix it? Thanks!OK I found the problem for mine... I should have guessed this actually, as it was causing some problems in Photoshop for me as well, until I disabled it for Photoshop, then those problems were solved.
Do you by any chance use the application RightZoom? It seems to cause bugs in a few of the the CreativeSuite apps... I disabled RightZoom (cmd+click on the app to see preferences and disable it) and now the pausing on selecting an element in Illustrator is fixed for me.
Hope that helps!
Nick -
Illustrator Freezes Crashes on Save
Hi!
I'm using Illustrator CS5 on my new MacBook Pro. I have successfully used this software on my previous computers and my current iMac; however, whenever saving a file in Illustrator on my MacBook, the screen will freeze and the app will crash. Any ideas how to solve this?
Thank you!
Process: Adobe Illustrator [1384]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1384]
User ID: 501
Date/Time: 2015-03-04 16:33:07.918 +0000
OS Version: Mac OS X 10.10.3 (14D87p)
Report Version: 11
Anonymous UUID: 0E3C0F82-533B-AA6F-B157-9E809AF77CA7
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.3M
Activity Tracing 2048K
CG backing stores 16.9M
CG image 48K
CG shared images 2704K
CoreAnimation 16K
CoreGraphics 4K
CoreImage 4K
CoreServices 1932K
CoreUI image data 232K
Foundation 4K
IOKit 10.8M
Image IO 4K
Kernel Alloc Once 4K
MALLOC 302.6M
MALLOC (admin) 48K
Memory Tag 240 14.0M
Memory Tag 242 12K
Memory Tag 249 156K
OpenCL 44K
OpenGL GLSL 128K
Stack 78.8M
VM_ALLOCATE 18.6M
__DATA 32.1M
__GLSLBUILTINS 2588K
__IMAGE 528K
__IMPORT 1008K
__LINKEDIT 76.0M
__OBJC 4304K
__TEXT 336.7M
__UNICODE 552K
mapped file 298.7M
shared memory 68K
=========== =======
TOTAL 1.2G
Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.2.1)
Bluetooth: Version 4.3.4b7 15405, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2Hi Larry,
I installed the software freshly from the original DVD when I bought my new MacBook. However, I followed your steps, uninstalled, ran cleaner, re-installed. However the issue is still presented. Do you have any other suggestions?
Thank you! -
InDesign and Illustrator freeze overnight
For the last month or so both InDesign and Illustrator have been freezing on me at some point during the night every night. They'll work fine during the day, but will then be completely unresponsive when I come into the office in the morning. I do a Force Quit on both of them and then relaunch. It isn't effecting my ability to get work done, it's just an annoying way to start the day. Meanwhile Photoshop continues to run fine, without any freezing whatsoever.
This started happening when I was on Snow Leopard and continues now that I'm on Lion. I suspected it might be my Suitcase Fusion 3 font management software, but Extensis were unable to figure it out.
Here are my basics:
Adobe CS 5 (InDesign 7.0.4, Illustrator 15.0.2)
Lion (10.7.2)
Suitcase Fusion 3 (14.1.1)
I did a sample of each through the Activity Monitor.
InDesign: http://pastebin.com/uEv0s0kG
Illustrator: http://pastebin.com/Tnd9bDcP
Any advice would be much appreciated. Thanks!
- ScottSorry for the delay.
It's quite clear from your sample process data that Suitcase is to blame:
Call graph:
2372 Thread_266186 DispatchQueue_1: com.apple.main-thread (serial)
+ 2372 start (in Adobe InDesign CS5) + 54 [0x27a6]
+ 2372 main (in Adobe InDesign CS5) + 187 [0x288b]
+ 2372 GetPlugIn (in AppFramework) + 14282 [0xf1284fa]
+ 2372 ??? (in AppFramework) load address 0xf100000 + 0x2d28 [0xf102d28]
+ 2372 GetPlugIn (in AppFramework) + 246108 [0xf160e8c]
+ 2372 GetPlugIn (in AppFramework) + 242229 [0xf15ff65]
+ 2372 SuitcaseIdleTask::RunTask(unsigned long, IdleTimer*) (in ExtensisFontManagementIDCS5) + 710 [0x1aa3eb16]
+ 2372 CoreAgentInterface::ProcessNotifications() (in ExtensisFontManagementIDCS5) + 232 [0x1aa4ec0c]
That is, out of 2372 measurement samples, in all of them, Suitcase was the process running, and running its "Idle Task." -
My Illustrator freezes when trying to use the reflect function of the transform tool.
My Illustrator CC freezes when I try to use the reflect function of the transform tool. I am on MAC OS 10.9.5. I have restarted several times, trashed the preferences, moved the applications folder etc. I am currently working on projects where I need this function, help please!!!
Transform panel? Transform effect?
Please show the artwork? -
Illustrator freezes when opening
When I try to open illustrator trial it freezes at "updating font menu...90%"
You did not provide any system info, so nobody can answer this specifically. however, if it freezes on the font menu, you simply have a "bad" font. Remove any fonts you may have recently added, in particular freeware fonts that may have poor design and technical problems.
Mylenium
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