Illustrator is not launching.

I have tried all the procedures from the support team to launch Ai but nothing  were successuful.  There is a pop up message saying "Adobe Illustrator stopped working. Activate Verdana Font and restart Illustrator".  All others Adobe software are working fine, so I assume  the probleam is not in my iMac.
I tried to press Command+Shift+Option and doubled clicked it but didnt work as well.
I tried to uninstall the Creative Cloud CC, following the procedures given by the Adobe support Team (Mr. Moises Sanchez) but all procedures didn't work again.
Please help me.

deivid,
You need to have all faces of the Verdana (and Tahoma) font installed and enabled, as TTF, not OTF.
Or you may be haunted by this:
http://forums.adobe.com/index.jspa?view=discussions

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