Illustrator not responding even after preferences cleared and app reinstalled.

I have a Toshiba Q875 running Windows 8. I subsribe to Creative Cloud. I have a huge proble, with Illustrator CS6.
I have seen posts about this problem on the forums, but I need to post this anyway because I am at wits end. After I start Illustrator, I cannot open a document or create a new document without the program giving me a not repsonding error. I have had two lengthy calls with Adobe Technical Support. In addition to uninstalling and reinstalling the software four times, we have cleared the preferences and created a second user. After the first call, tech had Illustrator running by killing the prefs. A couple of days later, the problem resurfaced. Today the tech walked me through everthing, including a thorough examination of the uninstall before I performed the reinstall. He assured me everything would work. It does not.
I am hoping somebody has insight to this problem. I more so hope that somebody from Adobe sees my post. I cannot believe that I cannot speak to somebody in the US to help remedy this problem. The offshore techs have been nice, but somebody at coporate needs to know about this problem that, as my research has indicated , is not a rare problem on Macs or PCs.

ikemyer,
Did you run the Cleaner Tool between uninstalling and reinstalling?
http://www.adobe.com/support/contact/cscleanertool.html

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