Illustrator not updating
Hi,
My home version of CS6 Illustrator won't update. I must've tried 10 times last night. It goes through all the motions, then simply says "failed." Any ideas? Usually when something like this happens I can go to the Adobe web site and simply download the latest version. But, when I try that here, the downloaded app tells me that it's not the right file for my Mac.
Thanks.
Hi Peter,
Did you ever get it fixed? Oddly enough, restarting the computer and trying the update again does help in some situations. This is the Creative Cloud version of Illustrator correct? Can you post a screen shot of the erorr? Also, what version of the Mac OS are you running?
-Dave
Similar Messages
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Illustrator 64 will not update to 16.0.2
I have Adobe Master Collection CS6 installed and updated many of the programs today. Among them Illustrator 32 updated fine to 16.0.2, but Illustrator 64 failed to update and even deleted the EXE file.
I recovered the EXE file from a backup file, and it (16.0.1) seems to run fine, but will not update to 16.0.2 either through the update program or manually.
I looked at the install file, but nothing was obvious to me. It is copied below for more experienced eyes.
Thanks in advance.
AJB
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
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*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 18.451 milliseconds (0.018451 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup
Updating media info for: {F861E540-8C1D-4052-9877-61CB41C02B7A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.2.10.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 8624] Wed Oct 03 09:02:47 2012 INFO
Setting ignore refcount for '{A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0' getting upgraded by '{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0'
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0: 0 (0,0)
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
Patch {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
[ 8624] Wed Oct 03 09:02:48 2012 INFO
BEGIN Setting requested payload actions
Value returned on lookup of payload: {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0 is: true
Action string for {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0 is install
Value returned on lookup of payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is: false
Action string for {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
BEGIN InstallOperationsQueue Unordered operations
{A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0: with operation remove
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0: with operation remove
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0: with operation remove
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0: with operation remove
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-remove for payload {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0
::START TIMER:: [Payload Operation :{A7D9641D-E152-4026-B2F3-745A67DDBC64}]
[ 152] Wed Oct 03 09:02:48 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadUninstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Session {F861E540-8C1D-4052-9877-61CB41C02B7A} modify request for AdobeCode: {A7D9641D-E152-4026-B2F3-745A67DDBC64}
Effective AdobeCode for: {A7D9641D-E152-4026-B2F3-745A67DDBC64} is {A7D9641D-E152-4026-B2F3-745A67DDBC64}
Uninstalling payload
Payload {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
CustomizedPatch property not found in database
Beginning un-installation for payload at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{A7D9641D-E152-4026-B2F3-745A67DDBC64}.db
[ 152] Wed Oct 03 09:02:53 2012 INFO
Completing un-installation for payload at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{A7D9641D-E152-4026-B2F3-745A67DDBC64}.db
Physical payload uninstall result:0
[ 8624] Wed Oct 03 09:02:53 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{A7D9641D-E152-4026-B2F3-745A67DDBC64}] took 4601.12 milliseconds (4.60112 seconds) DTR = 4707.55 KBPS (4.59721 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0 return values 0:0
Calling the custom action code for post-remove for payload {A7D9641D-E152-4026-B2F3-745A67DDBC64} Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64 16.0.1.0
Calling the custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
::START TIMER:: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}]
[ 7476] Wed Oct 03 09:02:53 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
[ 7476] Wed Oct 03 09:02:57 2012 ERROR
DF044: Failed to restore ACL of file C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe , Error : 5(Seq 26)
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 7476] Wed Oct 03 09:02:57 2012 INFO
Completing installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
[ 8624] Wed Oct 03 09:02:58 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}] took 5403.62 milliseconds (5.40362 seconds) DTR = 1362.79 KBPS (1.33085 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
No operation. We're done:
[ 8624] Wed Oct 03 09:03:00 2012 INFO
Total components installed: 0
Total components repaired: 0
Successfully removed 1 component:
- Adobe Illustrator CS6 Core (64 Bit)_16.0.1_AdobeIllustrator16-mul_x64
[ 8624] Wed Oct 03 09:03:00 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
[ 8624] Wed Oct 03 09:03:00 2012 INFO
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 16166.7 milliseconds (16.1667 seconds) DTR = 883.791 KBPS (0.863077 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 -----------
ERROR: DF044: Failed to restore ACL of file C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe , Error : 5(Seq 26)
ERROR: DW063: Command ARKPatchCommand failed.(Seq 26)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 8624] Wed Oct 03 09:03:01 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF044, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
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*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 17.2089 milliseconds (0.0172089 seconds) DTR = 232.438 KBPS (0.22699 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup
Updating media info for: {F861E540-8C1D-4052-9877-61CB41C02B7A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.2.10.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 9980] Wed Oct 03 09:07:39 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
[ 9980] Wed Oct 03 09:07:40 2012 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is: false
Action string for {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
::START TIMER:: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}]
[ 10008] Wed Oct 03 09:07:40 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
[ 10008] Wed Oct 03 09:07:42 2012 ERROR
DF022: Pre checksum mismatch for file "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe"(Seq 26)
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 10008] Wed Oct 03 09:07:42 2012 INFO
Completing installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
[ 9980] Wed Oct 03 09:07:44 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}] took 3603.06 milliseconds (3.60306 seconds)
User specified overrideFile:
The csu inventory was not updated for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
No operation. We're done:
[ 9980] Wed Oct 03 09:07:46 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 9980] Wed Oct 03 09:07:46 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
[ 9980] Wed Oct 03 09:07:46 2012 INFO
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 9089.42 milliseconds (9.08942 seconds) DTR = 1.32022 KBPS (0.00128927 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 -----------
ERROR: DF022: Pre checksum mismatch for file "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe"(Seq 26)
ERROR: DW063: Command ARKPatchCommand failed.(Seq 26)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 9980] Wed Oct 03 09:07:47 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF022, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 34.6525 milliseconds (0.0346525 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64
Updating media info for: {F861E540-8C1D-4052-9877-61CB41C02B7A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.2.10.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 9440] Wed Oct 03 09:12:04 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
[ 9440] Wed Oct 03 09:12:05 2012 INFO
Overwrite property "DEVersion" to: 6.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is: false
Action string for {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
::START TIMER:: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}]
[ 5820] Wed Oct 03 09:12:05 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
Extracting assets...
[ 5820] Wed Oct 03 09:12:06 2012 INFO
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
[ 5820] Wed Oct 03 09:12:08 2012 ERROR
DF022: Pre checksum mismatch for file "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe"(Seq 26)
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 5820] Wed Oct 03 09:12:08 2012 INFO
Completing installation for payload at C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
[ 9440] Wed Oct 03 09:12:09 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}] took 3708.19 milliseconds (3.70819 seconds) DTR = 138.073 KBPS (0.134837 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
No operation. We're done:
[ 9440] Wed Oct 03 09:12:11 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 9440] Wed Oct 03 09:12:11 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
[ 9440] Wed Oct 03 09:12:11 2012 INFO
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 9880.02 milliseconds (9.88002 seconds) DTR = 52.6315 KBPS (0.0513979 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 -----------
ERROR: DF022: Pre checksum mismatch for file "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe"(Seq 26)
ERROR: DW063: Command ARKPatchCommand failed.(Seq 26)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 9440] Wed Oct 03 09:12:13 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF022, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 30.256 milliseconds (0.030256 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64
Updating media info for: {F861E540-8C1D-4052-9877-61CB41C02B7A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.2.10.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 5900] Wed Oct 03 09:13:19 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
Overwrite property "DEVersion" to: 6.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is: false
Action string for {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
[ 5900] Wed Oct 03 09:13:20 2012 INFO
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
::START TIMER:: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}]
[ 9380] Wed Oct 03 09:13:20 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
[ 9380] Wed Oct 03 09:13:23 2012 ERROR
DF022: Pre checksum mismatch for file "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe"(Seq 26)
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 9380] Wed Oct 03 09:13:23 2012 INFO
Completing installation for payload at C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
[ 5900] Wed Oct 03 09:13:24 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}] took 3706.87 milliseconds (3.70687 seconds)
User specified overrideFile:
The csu inventory was not updated for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
No operation. We're done:
[ 5900] Wed Oct 03 09:13:26 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 5900] Wed Oct 03 09:13:26 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
[ 5900] Wed Oct 03 09:13:26 2012 INFO
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 9986.08 milliseconds (9.98608 seconds) DTR = 0.801116 KBPS (0.000782339 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 -----------
ERROR: DF022: Pre checksum mismatch for file "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe"(Seq 26)
ERROR: DW063: Command ARKPatchCommand failed.(Seq 26)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 5900] Wed Oct 03 09:13:28 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF022, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
[ 3212] Wed Oct 03 09:30:21 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 20.4218 milliseconds (0.0204218 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64
Updating media info for: {F861E540-8C1D-4052-9877-61CB41C02B7A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.2.10.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 3212] Wed Oct 03 09:30:23 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
Overwrite property "DEVersion" to: 6.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is: false
Action string for {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
[ 3212] Wed Oct 03 09:30:24 2012 INFO
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
::START TIMER:: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}]
[ 7544] Wed Oct 03 09:30:24 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
[ 7544] Wed Oct 03 09:30:26 2012 ERROR
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 7544] Wed Oct 03 09:30:26 2012 INFO
Completing installation for payload at C:\Users\Arnold\Downloads\AdobeIllustrator16.0.2_x64\payloads\AdobeIllustrator16-mul_x64- 170912172642\Install.db
[ 3212] Wed Oct 03 09:30:28 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}] took 3606.98 milliseconds (3.60698 seconds) DTR = 63734.2 KBPS (62.2404 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
No operation. We're done:
[ 3212] Wed Oct 03 09:30:30 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 3212] Wed Oct 03 09:30:30 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
[ 3212] Wed Oct 03 09:30:30 2012 INFO
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 9847.33 milliseconds (9.84733 seconds) DTR = 23348.1 KBPS (22.8008 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
----------- Payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 -----------
ERROR: DW063: Command ARKPatchCommand failed.(Seq 26)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 3212] Wed Oct 03 09:30:32 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW050, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 17.1592 milliseconds (0.0171592 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup
Updating media info for: {F861E540-8C1D-4052-9877-61CB41C02B7A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.2.10.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 2092] Wed Oct 03 09:31:57 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 can be applied to product {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is: false
Action string for {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
::START TIMER:: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}]
[ 6476] Wed Oct 03 09:31:57 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
Extracting assets...
[ 6476] Wed Oct 03 09:31:58 2012 INFO
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
[ 6476] Wed Oct 03 09:32:00 2012 ERROR
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 6476] Wed Oct 03 09:32:00 2012 INFO
Completing installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator16-mul_x64\16.3\Setup \payloads\AdobeIllustrator16-mul_x64-170912172642\Install.db
[ 2092] Wed Oct 03 09:32:01 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F861E540-8C1D-4052-9877-61CB41C02B7A}] took 3703.05 milliseconds (3.70305 seconds)
User specified overrideFile:
The csu inventory was not updated for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0
No operation. We're done:
[ 2092] Wed Oct 03 09:32:03 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 2092] Wed Oct 03 09:32:03 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
[ 2092] Wed Oct 03 09:32:03 2012 INFO
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 9202.39 milliseconds (9.20239 seconds) DTR = 0.869339 KBPS (0.000848964 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
----------- Payload: {F861E540-8C1D-4052-9877-61CB41C02B7A} Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64 16.0.2.0 -----------
ERROR: DW063: Command ARKPatchCommand failed.(Seq 26)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_16.0.2_AdobeIllustrator16-mul_x64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[ 2092] Wed Oct 03 09:32:04 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW050, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.2.10.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 29.3211 milliseconds (0.0293211 seconds)
Ready to initialize sessionIt appears you are running into a permission issue writing to your temp directory.
Beginning installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator1 6-mul_x64\16.3\Setup\payloads\AdobeIllustrator16-mul_x64-170912172642\ Install.db
[ 5568] Wed Oct 03 09:57:38 2012 ERROR
DW063: Command ARKPatchCommand failed.(Seq 26)
[ 5568] Wed Oct 03 09:57:38 2012 INFO
Completing installation for payload at C:\Users\Arnold\AppData\Local\Temp\Adobe\AAMUpdater\AdobeIllustrator1 6-mul_x64\16.3\Setup\payloads\AdobeIllustrator16-mul_x64-170912172642\ Install.db
You can try adjusting the permissions for C:\Users\Arnold\AppData\Local\Temp and all associated child objects.
Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html contains information on how you can adjust your permissions. -
Illustrator 32-bit will not update to 17.0.1. Get U43M1D204
Hi,
I am running a Windows 7 64-bit machine with the latest updates and Adobe Cloud will not update the Illustrator 32-bit CC version to the 17.0.1 update even though I am logged in to the creative cloud. The 64-bit of Illustrator CC update just fine.
I've searched and done a couple of the items found in the forum to no avail. Including deleting the AAMUpdate/1.0 files in C:\Users\usrname\AppData\Local\Adobe\AAMUpdater\1.0 folder. I continue to receive the error message saying "Update Failed. The download appears corrupted. Please try again after a few minutes.(U43M1D304).
I have even attempted the update after disabling my AV software.
Any other ideas?
Tony...Hi Tony,
Could you please spare some time for a connect session? We would like to have a look at your machine. Please drop me a mail regarding your timezone and availibility at [email protected]
Thanks,
Nishant -
Fonts not updating in Illustrator CS4
Dear Adobe Community:
I am using the text tool and adding text to a document. This is "artistic" text, not paragraph text without any appearance filters or effects applied. When I try to choose a different font than the default which I believe is Myriad Pro, Illustrator does not update the font change. I have tried other programs such as CorelDraw (I am on Windows Vista Ultimate, 64-bit) which update the fonts without a problem. Is there something wrong with my Illustrator configuration? I just used Illustrator the other day to do the same thing and I didn't experience any problems. It was a different file, though, so maybe my file is corrupt? Please assist.
Thank you,
markerlineThis problem seems to be an issue with a typical Windows error where you have to RESTART the computer in order for anomalies to go away. That's what I did--restarted--and now the file works fine.
-markerline -
My A. Illustrator CS3 (v. 13.0.0) will not update to any of the latest versions
For several weeks already, my Adobe Updater has been trying to update to the next version (13.0.1) and I kept getting the same message:
Message: Installing the patch....
An error occurred during installation. The update cannot be applied to the product. Please re-install the product and try again.
I re-install the program twice from the original DVD. Yesterday, I downloaded the newest upgrade 13.0.2, ran the upgrade and I am still getting the same message as above.
Should I download the newest free trial of A. Illustrator CS3 and then activated with my serial number? Will the free trial have all the bells and whistles? Does anybody have any suggestion as to what to do to get a clean update? Thank you.
SalOK ALL. Fair dinkum. It took me a while as well with updates to illustrator CS3 13.0.0 to 13.0.02. After reading through all the forums, there seemed to be no answer. BUT this is what I found to work for me!.
After reinstalling illustrator (creative suite standard) quite a few times, on my mac, and also another mac, and then updating on a new mac...again illustrator would not update!!!!
WHATEVER YOU DO DONT INSTALL THE FLASH LITE 3.0 update. When updating your program(s), that is creative suite, or whatever, photoshop, version cue, bridge, indesign etc etc... I found that if you check the preferences in the install process, DONT CLICK FLASH LITE 3.0.
S*it after that I managed to get all the programs to update with no problems.
Good luck everyone! Hope it works for you as it did for me.
Regards
Steve -
I have made sure they are all running as Admin. I even changed compatibility mode to Win 7 on Photoshop and Dreamweaver which is what I was running before with no issues, Customer Support cannot help. Help?
These are the error codes:
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
Fireworks CS5 11.0.2 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.I have tried both ways and get the same error. When I contacted customer service, they asked if I was trying to install CS6 updates but the error show CS5.It will not update it. It downloads it, then says that there is an error.
-
Psd files not updating edited smart objects (PS CC as of 6/3/14)
I created a master PSD file and added four different TIF files as 'linked' (not embedded) Smart Objects. If I edit these linked files (they open when double-clicked, or 'Edit Contents') make changes and then save & close the edited master TIF files, the main PSD file does not reflect the edited changes. If I double click the Smart Object, it opens and shows my edits, but to save & close still does not update the master PSD file. I do this all the time without issue, so I am perplexed. Even if I right-click the smart object and select "Update All Modified Content" nothing changes. Closing the file, restarting Photoshop- nothing updates the main PSD file with the changes to the edited TIF files... EXCEPT if I 'replace contents' with the same file: then it updates the PSD.
Any ideas?I was actually just working in Illlustrator. Selecting the vector object and then select PS and Paste. I'm then asked if I want this to be a smart object. I select yes and it adds the object as a smart object layer. If I double click the layer it opens it in Illustrator, I make a change, save it and close it. Then back to PS and the smart object doesn't update.
I haven't used Place Embedded or Place Linked. I don't understand what those functions do. It's just not how I'm use to working.
Actually I have a large PSD doc. Inside it is a group of objects that I have turned into a Smart object. Inside that (by double clicking) is an AI file that is also a smart object. When I open that up to make a change it won't update once I save and close.
I have tried a coulpe of test with placed Linked and Embedded objects and I can't get those to work either. So what ever the change was. So far not really liking it. -
Bridge 2.1.1.9 Crashes When Illustrator File Updated
This same topic was posted at 12:40pm on Nov 28, 2007 by Jon Bitpusher Paul. I cannot find an answer to this problem, so I'll just repeat most of his message here, with appropriate edits regarding my PC:
Hello,
Here's another consistent crash scenario:
Bridge 2.1.1.9 running in background connected to a Version Cue Server on the same machine open to a Version Cue Folder. In Illustrator CS3, I save (not check in) an existing file.
Bridge 2.1.1.9 crashes---almost every time I save this Illustrator CS3 file. I assume that Bridge (in the background) has this file selected and is showing it in the preview pane when it crashes.
My specs: Win XP SP2, Bridge CS3 2.1.1.9, Illustrator CS3 13.0.2, 4GB RAM (I know it's not all being used on this OS.
I hope someone has an answer to this problem,
Thank you!Hi, I have the exact same problem, it happens also when i Check In the Illustrator file, it started happening with the latest bridge (or Illustrator not sure because just updated all my apps) update, bridge version is also 2.1.1.9 and Illustrator 10.0.2
Computer is: Vista Ultimate x64, 6Gb RAM. -
Adobe Illustrator CS6 Update (version 16.0.3) Installation failed?
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
Photoshop update work fined.
Macintosh running Mountain Lion.I have the same problem. Dreamweaver's update installed fine though. I don't even know what MacKeeper is.
Photoshop 13.1 for Creative Cloud
Installation failed. Error Code: U44M1P7
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
Here's my list of installed applications:
cd /Applications
ls
./ Dashboard.app/ Preview.app/
../ Dictionary.app/ QuickTime Player.app/
.DS_Store Divvy.app/ QuikIO.app/
.localized Dropbox.app/ Reminders.app/
1Password.app/ Droplr.app/ Remote Desktop Connection.app/
Adobe/ Espresso.app/ Safari.app/
Adobe Bridge CS6/ Evernote.app/ Sauce.app/
Adobe Dreamweaver CS6/ FaceTime.app/ Sip.app/
Adobe Edge Code Preview.app/ Firefox.app/ Skitch.app/
Adobe Edge Inspect.app/ Flux.app/ Skype.app/
Adobe Extension Manager CS6/ Font Book.app/ Spotify.app/
Adobe Illustrator CS6/ Found.app/ Stickies.app/
Adobe Muse.app/ FreeMemory Pro.app/ Sublime Text 2.app/
Adobe Photoshop CS6/ Game Center.app/ SugarSync.app/
Adobe Photoshop Lightroom 4.app/ Geekbench.app/ Suitcase Fusion 4.app/
Adobe Revel.app/ GitHub.app/ SuperDuper!.app/
Alfred.app/ GitX.app/ System Preferences.app/
Amazon Cloud Drive.app/ Google Chrome Canary.app/ TextEdit.app/
Android Apps@ Google Chrome.app/ TextMate.app/
Anvil.app/ Hammer Trial.app/ Time Machine.app/
App Store.app/ Image Capture.app/ Tower.app/
AppCleaner.app/ ImageOptim.app/ Transmit.app/
Archive Utility.app* Kindle.app/ Twitter.app/
Automator.app/ Last.fm.app/ Ubuntu One.app/
Backblaze.app/ Launchpad.app/ Utilities/
Bartender.app/ LightTable.app/ VirtualBox.app/
Brackets Sprint 16.app/ LiveReload.app/ WebFonts/
Brackets Sprint 17.app/ MacVim.app@ WebKit.app/
Brightness Slider.app/ Mail.app/ WebStorm.app/
CCleaner.app/ Messages.app/ Wi-Fi Diagnostics.app*
Calculator.app/ Microsoft Communicator.app/ Windows Phone.app/
Calendar.app/ Microsoft Messenger.app/ Woven Uploader.app/
Carbon Copy Cloner.app/ Microsoft Office 2011/ Xcode.app/
Charles.app/ Microsoft Silverlight@ Xcode46-DP1.app/
Chess.app/ Mission Control.app/ Xcode46-DP2.app/
Chocolat.app/ Mou.app/ Xmarks for Safari.app/
Chromium.app/ MyShoebox.app/ eclipse/
Coda 2.app/ NetNewsWire.app/ iOS Simulator.app@
CodeKit.app/ Notes.app/ iPhoto.app/
Colloquy.app/ Opera Mobile Emulator.app/ iTerm.app/
ColorSchemer Studio 2.app/ Opera Next.app/ iTunes.app/
ColorSchemer Studio.app/ Opera.app/ iWork '09/
Contacts.app/ Photo Booth.app/
DVD Player.app/ Pocket.app/ -
Indd will not update placed images that have type design changes from Ai
I am creating a book in Indesign ca4 and have placed hundreds of images from Illustrator cs4. These images have unconverted type in them. When i update the font (in FontExplorer X) the files updates fine in Ai. However, when I go to the Indd file nothing changes. If i click on one of the images and relink then the updated font pops in. Now normally when I change anything else in an Ai file it automatically changes in the Indd file or at least shows that the file needs to be "updated".
The problem is that I don't want to spend hours clicking each graphic, going to relink find the file, etc. Also, the font change is mearly the same font with a different revision number and it is difficult to even see if the font has actually updated, I would be blind by the time I finished the process of updating each graphic and verifying that it actulally updated.
I do not want to convert the type to outlines, as this would cause even more time issues.
I don't understand how the this can happen without a red flag happening somewhere along the process, as the previous font that shows up in Indd no longer exists and the file is not embeded, or converted?Peter, thanks for working on this for me I appreciate your heIp. I think what is happening is that when the font is updated it is not acknowledged by the Ai file until it is opened and resaved. Additionally, Ai does not change anything in a file that is resaved unless a change is made. So, what I had to do is open each Ai file and move or nudge some insignificant object or some other change to force an update, then resave the file. Also, if a change is made then undo is selected the file will not update it must be an actual change. Then it will update.
-
I was trying to update my CS 6 Design Premium and got error message:
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
Extension Manager 6.0.4 Update
Installation failed. Error Code: U44M1P7
What can I do?This is what I got
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
Extension Manager 6.0.4 Update
Installation failed. Error Code: U44M1P7
I tried both using Adobe application manager and manual install, both of them failed.
Worst now I can not start my Illustrator CS 6 at all.
Here is screen shot of a message I am getting when I am trying to launch Illustrator.
It is very annoying, I paid premium for the product which is gives me trouble since I upgraded to Creative Suite 6 Design Premium
Thank You for your help -
Anyone else having an issue with Illustrator CS6 update failure?
I have had Creative Cloud since Jan 2013 and my Illustrator CS6 update failed to complete. What do I do to get the update? Support won't help since I have an "older" version.
Since you have not mentioned the operating system that you are using: Please refer to:
Adobe - Illustrator : For Macintosh : Adobe Illustrator 16.0.4 Update for Mac - All Languages
Adobe - Illustrator : For Windows : Adobe Illustrator 16.0.3 Update for Windows 64bit - All Languages
Regards
Rajshree -
Why can I not update my CS 6 programs to Mac OS X
I am having problems with updating the latest Updates for my CS 6 programs *here PS and Ill. fx. And the notice says to contact costumer support, but only get a few Q's and A's.
HOW do I get in direct contact (or chat/mail) with costumer service of ADOBE_Hej again Steve
Ok sorry again
But you seem to be quite into this field. (and I've unfortunately been
'out' for a while). I used to be up to date, but now, it's all moving so
fast, and if you're away for a few years then you're (screwed)
I've been trying to get in touch with Adobe mostly for 1. update of my
programs because I seem to have a lot of 'faults' in each (crashing, screen
moving and such)
BUT 2. also because I want to join CC and with the 40% off (as I have an
original CS) but when I enter info, it will not accept my serial nr. NOW
after your guidance I came across this site which shows that I am granted a
''free'' CC. Am I reading this right. _ ? I am no idiot, but yes, in the
computer field _ I am a designer and a damn good one, but all the techichal
(that is another language _ and heck, we all have our fields_ I go to a
mechanic to get my car fixed, you?
Just smiling
Look forward to hear from you
Athena
2014-05-25 22:33 GMT+02:00 Athena Windelev <[email protected]>:
Thank you Steve / at least it seems that I can get a ''chat'' going.
A few years ago I could mail them but now not that and no phone (or rather
when I call long distance I never get thru) what I most want is personal
contact. Because even if they list 20 or something common Q and A's mine do
not follow in on any of the categories. BUT thanks again for the link.
Maybe you can help me with others ... Just a thought
I\m trying to upgrade my PS, ID and Illustrator CS6 / and I know from
previous Adobe guidance, one should not just take the latest. I seem to be
successful with my ID (but yet to prove when I test it, which I haven't had
time to yet) BUT my PS and Ill come up with this (see attached file).
Hope you can help. Anyway, you have so far.
Because you see - I have an original CS6 and want to upgrade to CC soon.
AND they offer a 40% discount if you already have the original. BUT when I
type in my serial nr. it won't register this. I've been trying (no kidding)
for a year now, if not longer. AND this is not in one of their Q and A's
Best
Athena
>
>
2014-05-25 18:50 GMT+02:00 Steve Werner <[email protected]>:
Why can I not update my CS 6 programs to Mac OS X created by Steve
>> Werner <https://forums.adobe.com/people/Steve+Werner> in *Creative
>> Suites* - View the full discussion<https://forums.adobe.com/message/6407979#6407979>
>> -
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