Illustrator on creative cloud

I've downloaded creative cloud, signed in, downloaded illustrator, but I can't get it to open so I can actually try the program. Seriously, what happened to a normal trial? As of now, there is no way I would a montly fee.

Hi 5ucks,
Could you please give more details as what happens when you open Illustrator ? What is the error message ?
What is you operating system ?
Thanks,
Manish Sharma

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Kuler not working in illustrator 6 (creative cloud)

Hi,
I have the same problem, I have the creative cloud team 6, when I try to connect to kuler threw illustrator it says "A valid ADOBE ID is requiered to use this feature.
When I try to write username it's already written but ut's grey and there is no option to type in the field.
As well I downloaded the kuler air and when I enter to sign in it says: Error: klash please try again.
It has been like that for a few days, since I downloaded it.
working on MAC os x 10.8.4
Please help ASAP

Hi,
I'm able to sign in to the website but not threw illustrator, (kuler is
working in Photoshop)
See 2 screen savers.
Thanks,
Keren
2013/9/2 Neha Sirohi <[email protected]>
Re: kuler not working in illustrator 6 (creative cloud) created by Neha
Sirohi <http://forums.adobe.com/people/Neha+Sirohi> in Kuler website - View
the full discussion <http://forums.adobe.com/message/5645870#5645870

Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

Lelisa it is only necessary to connect to the internet periodically to receive updates and validate your membership. If you have an annual membership you can be offline for up to 99 days. You can find additional details at Activation & Deactivation Help.
I would also recommend reviewing Creative Cloud Help | Install, update, or uninstall apps which discusses adjusting the installation language.

Color Books in Illustrator CS6 (Creative Cloud)

I have recently purchased a MacBook Pro and I am using Creative Cloud to download my programs. I have downloaded Illustrator CS6, and I am trying to replace the new Pantone + color books with the older versions. I have done this in the past on Windows with no issues.
On my Mac I can not find the new document profiles folder so I can change the spot color. I go into the Adobe folder and there is no Illustrator folder in there. Does anyone know where it would be, or why it is not in there?
Mac OS: [user]/Library/Application Support/Adobe/Adobe Illustrator CS6/[lang]/New Document Profiles
Also open to any other workarounds for getting the old color books. I need all of the old color books, not just a few swatches, so workaround 2 in this document below will not help me.
Document I have been using - http://helpx.adobe.com/illustrator/kb/pantone-plus.html
Thanks in Advance! Hopefully someone will have a solution for me :-(

The path for the New Document Profiles should be Mac HD/Users/<yourname>/Library/Application Support/Adobe/Adobe Illustrator CSX/en_US/ which is a hidden folder in OS10.7 and later. Do a Google search for how to access this folder. The Pantone color books go in Mac HD/Applications/Adobe Illustrator CSX/Presets/Swatches/Color Books.

Illustrator CS6 creative cloud crashes when saving

I downloaded Illustrator as part of my creative cloud subscription.
Today when I opened a file I worked on for hours last night, an error message with a lot of unreadable characters showed up. I relaunched it and redid the work. Then I went to save, and it crashed with the same error message.
Then it asked me to sign in, saying I was using a trial version, even though I was signed in and had been using it. So I sign in again, make the changes again, save, and it crashes again. When I open the file, the layers have been altered so that everything is now on one layer.
This is crazy and is costing me a lot of valuable work.
Please help.

Hey Everyone.
Mylenium and Designer - Im using Mac OSX Lion, CS6 downloaded from Creative Cloud. I can send a snapshot of the error message when I get back into the office. In terms of workflow, I had worked all night on a project, saved it and had no issue. The next day when I went to open the file it gave an error message which I'll send and then prompted me to login and now said I was using a trial version. I logged in again, recreated the work I had done, and when I went to save it, the same error message came up, and it again said I was in a trial version and wasnt logged in. I logged in again, it worked, and when I opened the file the layers had all been rearraged so that essentially all my assets were on a single layer. Thats when I started reaching out to support.
Wade - not sure your question is necessarily the obvious question, nor where your assumptions about what I did and didnt do are coming from, but since you asked, I contacted support 3 times before coming on here, and they were a dead end. First I called phone support, had them call me back, and the overseas call center was a series of unrelated questions followed by a disconnection. Chat support started to help me, but after asking two questions, also seemingly unrelated, told me I would have to call phone support for this issue. I called them a second time, explained the issue in detail, was told they needed 3-4 minutes to research the issue. I waited 40 minutes on hold before hanging up.
Thanks for the help.

Can I get product key for older versions of Illustrator with Creative Cloud Student and Teacher edition

I have purchased the Creative Cloud Student and Teacher edition and I now need to install illustrator on Windows Vista. All the new versions are not available for Vista. I have managed to find older versions for download but it is asking me for a product key. Is it possible to get the product keys for older version with Creative Cloud Student and Teacher edition?

You cannot purchase older versions of Adobe software thru Adobe. If you have a full subscription you can acquire the CS6 version thru that. I have had CS6 running on a Vista system for years without problems.
Download previous versions of Adobe Creative applications -
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

Problem installing the free trial for Illustrator on Creative Cloud

Has anyone had any problem installing the trial apps on Adobes Creative Cloud? I've been trying to install it but everytime I click on download, the page loads and it says "xx is downloading..." but it's not doing anything. I thought it may be to do with the internet connection and so have tried it at a couple of places now, but it's the same thing. Anyone come across the same problem? I just want to get illustrator and photoshop on my laptop for some work but it seems like the most economically friendly or even only way is through the Creative Cloud....
Stressed and confused!

Nobody can help you without proper technical information such as system specs and what Internet connection you are actually on. Trivial things like using a different W-LAN can make all the difference.
Mylenium

Can't launch Adobe Illustrator in Creative Cloud after update

I was able to successfully download Adobe Creative Cloud two days ago. I then downloaded the Adobe Illustrator app and was able to launch and use the app. Today when I logged in, it did not give me the option to launch the app. It said “Updates Available”. I clicked on that and downloaded the updates. It now says ”Updated” . It does not give me the option to launch the app. I have tried clicking on “Updated”, but nothing happens. I have tried logging out and logging back in again, and that did not work. How can I launch the app?

The Launch link provided in the Adobe Application Manager (AAM) is a convenience link provided after the first install. Once you restart AAM the Launch link is gone.
To launch the program on Windows find the application link in the Start Menu. On Mac OS X look inside the Applications > Adobe Illustrator CS6 folder for the Adobe Illustrator CS6 program.

If i sign up for illustrator on creative cloud, is there a charge to cancel it?

I subscribe to the cloud, and just finished my Illustrator trial. If I want to take them up on the 29.99 per month for Illustrator, is there a charge to cancel, or can I just have it stop?

Cancel your membership or subscription | Creative Cloud
"If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation."

Problems with work versus home version of Illustrator from Creative Cloud

My PC at work has a Creative Cloud version of Adobe Illustrator. My home MAC also has a personal version of Creative Cloud Illustrator. Working from the cloud, these should be identical. Why, when I attempt to pull my artwork created at work onto my personal computer, does my home version claim the art was created in a newer version? The layers are flattened and I am not able to adjust. I have downloaded the latest version... there should be no newer versions available.

Working from the cloud does not automatically make the versions identical. You still need to update.
Can you check "About Illustrator" what it says about the version?

I am unable to edit my files in illustrator cs6 creative cloud

I can open my .ai files and create new .ai files - but I cannot edit these files. for example if I click on the type tool or the rectangle tool and try to insert text or a rectangle into my document - the hand tool comes up instead and nothing happens.
I cannot edit existing text either.
I have had creative cloud for several months and it worked fine until today. Does anyone know what I can do to fix this?

Check your graphics configuration/ driver or anything like a tablet driver. You most likely have changed something there/ installed new drivers...
Mylenium

Illustrator / photoshop / Creative Cloud app - all not launching

Waited 2 hours on chat and was told "specialist team" only work weekdays - even though it says 24hrs support??
Apps simply don't open, they launch, then that's it - they don't respond.
Using a mac - first issue after about 2 months of everything runnning smoothly.
AE launches and runs fine.

Hi Anthony,
Since removing the opm.db file and signing out/ in did not work. I would suggest that you use the Adobe Clean tool to remove the software and reinstall.
Make sure your computer can still access the adobe servers. Check the hosts file.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Here is a link to the updated Creative Cloud app manager for when you need to download it again
Thanks
Scott

I have no idea how to open illustrator on creative cloud

I have tried hovering over the red text and clicking on everything I can, all it says next to it is up to date, how do I actually open it?

Go to the application in the Applications (Mac) or Programs (Wim) folder on your hard drive and double-click the application there. The Creative Cloud Manager does not open applications. It downloads, installs and updates them but doesn't launch them.

How to download illustrator in creative cloud

PLEASE HELP NOTHING WILL LOAD

Without proper system information and other technical details nobody can tell you anything. Nondescript screams for help with zero info are of no use to anyone.
Mylenium

Why is there no tool panel on the adobe illustrator 6 creative cloud trial edition?

I would love to use this, but it isn't very useful with the tool panel, and I can't seen to find a way to open it. Is it really obvious or is it a terrible download.

If what is suggested above doesn't help you could try holding down the Cmd(Ctrl)-Opt(Alt)-Shift keys while restarting AI.

Illustrator on creative cloud

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