Illustrator on the Cloud

Hi,
I am a designer who is used to using the CD software Adobe Creative Suite or programs pre-installed from my employer. Is the CD version even available anymore? I was not finding it.
I keep trying to download the trial version on the cloud. Photoshop worked, but Illustrator keeps stopping at 42% every time I close out and try to install. Any ideas? Thanks!!
Kelly

When you are installing Illustrator do you have any other Adobe applications running? Just to be sure close all other Adobe applicaitons that might be running in the background. Else you might find some help here: Troubleshoot download and install issues

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I bought illustrator and the cloud won't download? Please help!!!

I have an iMac OS X and just bought the months usage for illustrator. When I go to download the software however, it makes me download Creative Cloud first but it won't do anything past the creative cloud installer load-up.
It will load up to the end and then nothing! Nothing pops up, and I still don't have Creative Cloud anywhere on my desktop.
I'm very confused and really need this program ASAP. Is there anyway I can skip the whole Creative cloud setup and just get this program right onto my computer?
Thank you!

Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html

I transferred my CS 6 applications to a new computer, and now cannot access Illustrator, only the trial version of creative cloud. How can I access the software I own?

I bought a new Mac Pro, transferred my CS software to it from my old Mac Pro, now I cannot access Illustrator, only the trial cloud version. How can I use the software I have already purchased?

Just to clarify, in case this helps anyone. I transferred the whole CS 6 suite using Apple's migration assistant, and the only program in the suite that could not be accessed except through the trial cloud version was Illustrator. After over an hour on the Adobe support chat, it turned out that I needed to follow the prompts to purchase the cloud version, then type in the serial number for my CS software at a certain point in the process. There you go.

Can someone tell me how to access Illustrator CC on the cloud. I currently have CC 2014 but I do not want to use it since it is extremely slow for me.

Can someone tell me how to access Illustrator CC on the cloud. I currently have CC 2014 but I do not want to use it since it is extremely slow for me.

The Cloud is a delivery process... you still install the program(s) on your computer, and then pay a subscription fee to use the program(s)
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-Cloud status check 30-or-99 days https://forums.adobe.com/thread/1549838
OR buy the 3 year old version which is a one time payment Creative Suite 6

How do I access photoshop and illustrator from the creative cloud on my i mac?

how do I access photoshop and illustrator from the creative cloud on my i mac?

Log in to your Cloud account to be able to download and install
Some general information
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

If I switch my installed PS6, Illustrator and InDesign over to the Cloud, will I have to pay monthly even though I already purchased the programs? And will I then be able to use the program on another computer when I sign into my adobe account?

If I switch my installed PS6, Illustrator and InDesign over to the Cloud (from an installed program with the code, like Adobe used to do it), will I have to pay monthly even though I already purchased the programs? And will I then be able to use the program on another computer when I sign into my adobe account? I know how to switch it over, I just want to make sure I won't also have to pay monthly even though it's already been purchased.

Your purchase of licensed version of Adobe applications does apply to CC subscriptions. If you subscribe you will pay for the subscription on whatever periodic basis you choose (monthly versus annually).

Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

Lelisa it is only necessary to connect to the internet periodically to receive updates and validate your membership. If you have an annual membership you can be offline for up to 99 days. You can find additional details at Activation & Deactivation Help.
I would also recommend reviewing Creative Cloud Help | Install, update, or uninstall apps which discusses adjusting the installation language.

I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?

I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?

Hello Ibonedm,
Sol 1. Please try sign out from Creative cloud Desktop App and quit it.
1. Launch Creative Cloud application manager.
2. Click the gear icon in the upper-right corner and select Preferences.
3. In the Preferences menu, under General, click the Account tab.
4. Click Sign Out from Creative Cloud.
Then re-sign in and launch Photoshop CC 2014 and check.
Sol 2. Check your Hosts file.
Windows
1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
2. Locate Hosts file and move it to Desktop
3. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
6. Save and close the file and move it back to Etc folder.
Mac OS
1. Log in as an administrator to edit the hosts file in Mac OS.
2. In a Finder window, choose Go > Go To Folder.
3. Type /etc.
4. Select the hosts file and move it on Desktop open it.
5. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
6. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
7. Move Hosts file back to etc folder
8. Save and close the file.
Then try launching Photoshop CC 2014 or Illustrator CC 2014
If prompt for License this software, please click on it and sign in with the Adobe ID and Password which you have used to purchase the subscription and check if you can activate and use the products.
Please respond , if any issue.
All the best
Loveneesh.

Everytime i try to download illustrator an error occurs U44M1I210. Can you tell me what this is? I even tried uninstalling an downloading the cloud again, but the same error occurs.

Everytime i try to download illustrator an error occurs U44M1I210. Can you tell me what this is? I even tried uninstalling an downloading the cloud again, but the same error occurs.Everytime i try to download illustrator an error occurs U44M1I210. Can you tell me what this is? I even tried uninstalling an downloading the cloud again, but the same error occurs.

U44M1I210 - Creative Cloud Help / Error U44M1I210 | Install updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

I have just purchased the cloud illustrator yearly contract at £17.58 per month...

I have just purchased the cloud illustrator yearly contract at £17.58 per month... buy my 30 day trial of illustrator expired 5 days ago. I paid the monthly start payment buy the trial download program has not reset to the new yearly membership... please help and let me know what to do next to start my new illustrator yearly contract?

Sign out, Sign in | Creative Cloud Desktop app
Cloud app > gear icon > Preferences > General > Account

In august 2014 I bought a year student subscription from the cloud , and now no sync , Illustrator suys I am logged out.No updates ?

In august I bought a year student subscription from the cloud , last month when open any program I was asked to accept the Adobe License agreement for every program I opened ,I thought must be part of the updates , sinds then I have no sync , Illustrator suys I am logged out.
I can't update and Illustrator says I am logged out when I want to acces the kuller ( color ) from Illustrator . In the cloud I want to ad some changes to my ID , it says I have no access , what is happening , do I have to un install the whole thing and install it again ? THX

Hi There,
Kindly sign out and sign in to Creative Cloud app.
Sign out, Sign in | Creative Cloud Desktop app
2. Sign in, activation, or connection errors | CS5.5 and later
3. update: http://helpx.adobe.com/creative-cloud/help/install-apps.html#Update apps
Troubleshoot update: Troubleshoot update issues | CS5, CS5.5, CS6
Please revert if you still not able to update.
Thanks,
Atul Saini

New to the Cloud, Having Numerous Unanswered Errors

Hi there, I'm a new user to the cloud, and so far the experience has been much less than stellar. Using Adobe's Application Manager (the most recent version, mind you), I downloaded all of the programs I needed and they ran fine. My first error occurred when I tried to update Photoshop and Illustrator, when I was told the update simply failed.
An even bigger issue however, is that whenever I turn my computer off for the night or it unexpectedly resets on me, all of my Adobe programs lose their paths and simply break. Going into the Adobe folders in my Local Disk drive and starting the programs there results in this error, but for every program, not just Dreamweaver.
C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
Naturally, I contacted Tech Support for some information, and was faced with the worst support I have ever received. Usually, I am straight up told by bad support that there's nothing they can do, but this time I was led along hoping that they could do something. I was even asked to share my screen using some indirect link, which I was just not comfortable doing. In the end, I was basically pushed away and asked to re-contact them on Monday, since a new department would be talking to me by then. I would have appreciated being told that they were clueless on the situation so I could at least move on and try somewhere else, but this following conversation went on for about half an hour, excluding the long wait I experienced.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
All representatives are actively assisting other customers. Your estimated wait time is 3 minute(s) and 14 second(s) or longer. Thank you for your patience.
You are now chatting with 'Seetharam'
Seetharam: Hello. Welcome to Adobe Technical Support.
Seetharam: In order to help you better, can you please provide me with your full name, phone number and the mailing address?
Thomas: Hi there:
Thomas: Full name is Thomas Yoon, number is -----------, and the mailing address is -----------------
Seetharam: Thank you for the information.
Seetharam: I understand that you are unable to install the software. Is that correct?
Thomas: To a point, yes. Many programs do download, but it's inconsistent when they choose not to update/download.
Thomas: On top of that, all of my programs lose their paths when I reset, and I have to force uninstall all of them then reinstall each time.
Seetharam: Thank you for the information
Seetharam: Just to confirm you are getting the error while installing the update?
Thomas: Yes, that's one of the errors. I've also seen corrupted download errors.
Seetharam: Thank you for the information.
Seetharam: Sorry to inform you that for the update installation you need to Product Support Specialist.
Seetharam: So please contact us back on Monday.
Thomas: Okay, just contact this same page again?
Seetharam: Yes, we will direct you to Product Support Specialist.
Thomas: Okay, thank you. Anything I can do about the programs becoming useless once I reset? Reinstalling on every reset has been very tedious.
Seetharam: Are you trying to reinstall the software now?
Thomas: I will have to, yes.
Seetharam: You can try uninstall and reinstall the software, if you face any issue please contact us back.
Seetharam: \
Thomas: No, my current issue isn't being unable to reinstall. I'm forced to reinstall them at all every time my computer resets, and that shouldn't be the case.
Seetharam: Thank you for the information.
Seetharam: Would you like to share your computer screen so I can have view access to what you are seeing?
Thomas: Um, I've never had to share screens with tech support before, I'm not sure I'm comfortable doing so with an unknown IP.
Thomas: I can type out the error message I get when the programs are unavailable, if that helps?
Seetharam: I will provide the link to share your screen.
Seetharam: Is that okay?
Thomas: Like I said, I'm not comfortable sharing my screen with an unknown IP. Tech support has never asked me to do this with errors.
Seetharam: Okay.
Seetharam: Could you copy paste the exact error message.
Thomas: C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
Thomas: This happens with all of the Adobe programs I downloaded after each reset.
Seetharam: Sorry this is update error so you need to contact the Product Support Specialist.
Thomas: Sorry, but how is that an update error?
Thomas: It happens on every reset where my programs just disappear.
Seetharam: You this error while installing the update.
Seetharam: So please contact us back on Monday we will direct you to Product Support Specialist.
Thomas: I don't think you understand. I'm not trying to install updates. I'm just trying to have my basic programs run and stay on my computer.
Thomas: But I will contact back on Monday, since this isn't really helping.
Seetharam: Okay.
Seetharam: Do you have any further question for me?
Thomas: I do not.
Seetharam: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
Seetharam: Thank you for contacting Adobe. Good Bye.
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
As you might be able to tell, I started getting upset near the end. In no way did that assist me, and it only ended up wasting my time, leaving me with this big problem still. It might have been one bad contact, but now I have this bitter feeling that my support request on Monday will only be the same thing. Is anyone here able to assist me with the errors? Being forced to reinstall the Application Manager followed by all of my programs (having to unistall the dead files too) upon every reboot is insanely tedious and annoying, especially if my computer accidentally reboots against my knowledge for updates or something else. I'd very much appreciate some help, thank you!

Thank you, I'll give it a try. I'm really only running Microsoft Security Essentials and it never popped up stating it was affecting my Adobe files, so I didn't consider it. I added the Adobe folders to exceptions and will shut off real-time protection only during the installs.
Will report back how it goes, but thanks again for the reply.

I have a macbook pro OS 10.5.8. I've sync'ed it with an iPad 2. I would like to access the "cloud" but it seems my Leopard isn't sufficient. How high an OS upgrade would i need to use cloud? Most of my current apps wouldn't work with a too high upgrade.

I have a macbook pro OS leopard 10.5.8. I've synced it with an iPad 2. I cannot access the cloud because my OS is insufficient. Problem is most of my most- used applications would not work with a too-high system upgrade. I can't afford to upgrade all my apps. I need to know: what would be the least-high system upgrade I can install in order to access the cloud on my new iPad 2?
MAC O.S. 10.5.8 - LEOPARD
MacBookPro
MacBookPro4,1
Intel Core 2 Duo - 2.5 GHz; speed 800 MHz
Quark Express 7.3
Adobe Acrobat 8 Pro
Adobe Photoshop CS 3
Adobe Illustrator CS 3
Adobe InDesign CS 3
Microsoft Office 2008
Extensis Suitcase Fusion 12.1.7
Stuffit 12
Thanx
calico6

Define "access the cloud". I can access my iCloud.com account on my 5 year old iMac at work running OS X 10.4.11 Tiger. I can download and upload Word documents and Pages documents in the iWorks section of my iCloud.com account.
What do you want to access in "the cloud"?
Snow Leopard would be your next system upgrade and you should be OK with the CS3 applications, and Office 2008. I cannot confirm that the other applications will work.
This is quite old, but take a look or Google the other applications to see if they are compatible with SL.
http://www.macintouch.com/specialreports/snowleopard/slcompat.html

I am trying to download illustratorcc on the cloud but my wheel is just spinning

I am trying to download illustratorcc on the cloud but the wheel is just spinning.

Hi,
Are you still having issues with downloading the Illustrator software? If so, I would suggest try to download the software from the following direct link for the software. http://prodesigntools.com/tag/ddl
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Thanks
Scott

Re-installing from the Cloud

I removed Photoshop and illustrator from Creative Cloud from my MacBook. I now want to put them back in, but they show up as downloaded by the manager and will not download now. How do I get them to reinstall?

Run the Creative Suite Cleaner Tool, let AAM reinstall everything.
Mylenium

Illustrator on the Cloud

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