Illustrator, Potoshop and InDesign repeatedly freezing

I am working in Mac OS 10.7.5 and CS5 applications are freezing constantly. I have to force quit them. They freeze randomly while I am working in them and if I ever leave them running and come back later to work then they are almost always frozen. Is this a known issue or what does anyone suggest I try to do?

Since you have 3 programs all freezing you must have something in common that is causing the problem. What does each use?
Do you have enough memory? What about hard drive space? Do you have 10-20 percent free? For a 500 gig drive that is 50-100 gigs free.

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Installing older software,Illustrator CS3 and Indesign CS5, on new laptop

I've had to abandon my desktop as it was beyond repair and have tried to install Illustrator CS3 and Indesign CS5 (cds) on my laptop. I get a message saying that there was a problem with licensing. I own the software and can't find anyone to speak to at Adobe. What is the next step?

Hi Aryson,
Welcome to Adobe Forums.
Please provide the exact error message.
You can refer to the below articles however for licensing issues.
For Windows: http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
For Mac: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
Thanks

Illustrator, PS and InDesign "...stopped working"

I'm a new subscriber to Adobe CC and have just installed Illustrator, PS and InDesign on my PC (Windows 8.1), however I can't get any of the applications to work. I get the same message each time when opening the programs "Adobe CC Illustrator/PS/InDesign...stopped working" and I'm prompted to close down the application. I have tried finding threads similar to my problem, but none I've seen so far seem to offer a difinitive solution. Does anyone know why this is happening? Any help would be greatly appreciated. Thank you.

Hi Deb777,
Please rename OOBE to OOBEE.OLD Folder from the following location
location in Window C:\Program Files (x86)\Common Files\Adobe
location in Mac: library>.application support>>Adobe>> OOBE
After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
PS: Please uninstall Creative cloud connection if you see in Cleaner tool.
As the above discusson also mentions renamimg, Please disable the firewall of the system & network & then retry.
You can also refer this link for more input: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html
Incase the error still persists, then the next best step would be to review your installation logs to determine the exact point of failure.
At this time it will be best to contact Adobe Support via http://adobe.ly/yxj0t6
Regards,
Rajshree

Illustrator, Photoshop and InDesign are continually crashing

I am having real issues when using Illustrator, Photoshop and InDesign. Linking files continually crashes the software, can anyone help please it's driving me nuts!

NG TDP,
It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky, at least for a while, but it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Frequent crashes in Illustrator, Photoshop and InDesign CS6

Installed CS6 Design Standard on Windows 7 64 bit PCs. We get frequent crashes in Illustrator, Photoshop and InDesign. Specifically for InDesign it says it was due to an unhandled exception (exception code c0000005) and APPFRAMEWORK.rpln. The PCs are Dell Optiplex 7010 with 16 gigs of ram. Is this a common problem in Win 7 and CS6? What can be done to fix this?

It's not a "common problem" and your info suggests that this is not at all related to Adobe at all. It's some driver crashing. Find the exact system info and crash details:
Working with your Operating System’s Tools
Mylenium

Hi, I would like to buy Photoshop cs6, Illustrator cs6 and Indesign cs6 for multi computer (maybe for 2 or 3 session) i'm professional, how can i do please ? thank you for your answer, best regards.

Hi everybody,
I would like to buy Photoshop cs6, Illustrator cs6 and Indesign cs6 for multi computer (maybe for 2 or 3 session) i'm professional, how can i do please ? thank you for your answer,
best regards.

You can buy them here -> Creative Suite 6

How can I just buy illustrator, photoshop, and indesign?

How can I just buy illustrator, photoshop, and indesign?

Be aware CS6 Applications ARE NOT the most recent applications.
CS6 applications are older and are missing features found in the RENTAL software (CC). Paying for CS6 applications, means you are NOT paying for current features available in the RENTAL applications.
I urge you to compare feature sets and not assume that CS6 applications contain CC features.

Illustrator CS2 and InDesign CS2 not starting - here is how it was solved.

This document is merely a compilation of information found at the sources named at the bottom of this document.
Basically running older Adobe CS2 Software on a MacBook Pro 10.6.x Snow Leopard - probably like many of you that either can't afford the upgrade to CS3, CS4 or CS5, or maybe don't see the need to do so. It's running good but it is slow since it is using Rosetta, but it does work - well, used to work.
Illustrator CS2, InDesign CS2, Photoshop CS2, etc. were all running fine after the upgrade to Snow Leopard (under 10.6, 10.6.1 and 10.6.2). Then the update to 10.6.3 was installed. At the same time a bunch of other updates - including the Acrobat 8.2 update - were installed. Not really sure what did it, but all of a sudden Illustrator CS2 stopped responding at the start up screen - no longer started up and InDesign CS2 popped the registration/licensing screen. When trying to enter license info on first key press the application quit entirely.
So maybe the 10.6.3 update was the culprit. Never even thought that it could be the Acrobat 8.2/8.2.1 updates. Then I found this thread here:
http://forums.adobe.com/thread/613287?tstart=0 (good reading)
Which ultimately pointed me the the instructions here:
>start quote from http://kb2.adobe.com/cps/534/cpsid_53468.html
Replace the corresponding files present in the “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/” folder with the one attached to this document.
Download the attached Mac.dmg (http://kb2.adobe.com/cps/534/cpsid_53468/attachments/Mac.dmg) file to a machine where the issue is seen.
Close all Adobe applications
Double Click the Mac.dmg file to mount it.
Copy Mac folder from mounted image. Paste it to /Library/ApplicationSupport/Adobe/TypeSpt/Unicode/Mappings/.
A message appears to confirm to replace the existing 'Mac' folder. Replace the 'Mac' folder.
Launch Illustrator or InDesign CS or CS 2.
The Mac folder attached to this KB document already has the correct permissions set, so it should not be necessary to complete the steps below. However there may be cases where the permissions for the Mac folder get overwritten. In such a case, the original issue can reoccur. To solve this issue, complete the steps below:
Follow Solution 1 and make sure that all Adobe applications are closed.
Right or Control click and select 'Get Info' on the Mac folder in “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/”, which you have copied from the .dmg file attached to this document.
Verify that under 'Sharing and Permissions' all users listed have no write access
If a change is required, click the padlock symbol and provide your Administrator credentials
Select the user which has Write access and change it to 'Read Only'.
Ensure the user 'Everyone' is set to 'No Access.
To check if the issue has been solved, launch Acrobat 8.2 and then Illustrator or InDesign CS or CS 2.
< end quote
Even after following the instructions still "no love" from Illustrator CS2 or InDesign CS2. InDesign did no longer show the registration screen, but it didn't continue launching, and Illustrator progressed further along in the start up sequence but also never finished launching.
Then I found another article on the adobe site. I am just quoting the part performed and which ultimately did the trick.
>start quote from http://kb2.adobe.com/cps/326/326388.html
Steps 1 and 2 are not relevant so no need to do them
3. At the Finder, choose File > Find.
4. TypeAdobeFnt10.lst (Illustrator CS2), select the system drive, and then press Return.
5. Delete all AdobeFnt10.lst files found.
6. Restart the computer.
7. Restart Illustrator. Illustrator creates a new Adobefnt10.lst or AdobeFnt07.lst file.
< end quote
So, this solved the problems at least for the time being. Hope this helps someone else a bit.
Download files:
http://kb2.adobe.com/cps/534/cpsid_53468/attachments/Mac.dmg
Sources:
http://forums.adobe.com/thread/613287?tstart=0
http://kb2.adobe.com/cps/534/cpsid_53468.html
http://kb2.adobe.com/cps/326/326388.html

Illustrator CS2 stopped working for me on Snow Leopard as well. What it all boiled down to was not to update to 12.0.1. Not sure which release of Snow Leopard I was on when I figured that out but I keep up-to-date, am now at 10.6.6 and CS2 still works fine. I keep getting prompted to update to 12.0.1 from time to time but just cancel it.
I'm fairly sure I was at 12.0.1 already when I moved from Leopard to Snow Leopard and it was that, not a Snow Leopard update, that "broke" CS2 12.0.1. If I remember correctly, if you now try to apply the update, it won't go through with it anyway.

Illustrator CS5 (and Indesign) quits unexpectedly...

Downloaded the CS5 premium. I'm having trouble with Illustrator (and Indesign)
Whenever I try to load Illustrator, the application quits when I'm at the startup panel, it doesn't get past 'updating font menu 30%'
Same with Indesign when I try to open 'new file' it quits.
Photoshop has showed no problems so far and seems to work just fine.
I have tried uninstall and reinstall. I've get the same results.
Does anyone know what's causing this?

Hi,
You can try this solution.
1. To solve this issue you need to create a new Admin account for your MAC.
2. Log-in to your new Admin account launch the software.
3. Close the software, navigate to MAC HD > Users > New Admin( What ever name you have given it) > Library > Preferences.
4. You will find the Adobe Illustrator CS5 setting folder, copy the folder to your MAC HD.
5. Log-in to your old account and replace the Adobe Illustrator CS5 setting from the same location with the New Admin account's folder which you have copied to your MAC HD.
6. Launch the software to check if it works.
For InDesign CS5.
1. To solve this issue you need to create a new Admin account for your MAC.
2. Log-in to your new Admin account launch the software.
3. Close the software, navigate to MAC HD > Users > New Admin( What ever name you have given it) > Library > Preferences.
4. You will find the Adobe InDesign CS5 folder, copy the folder to your MAC HD.
5. Log-in to your old account and replace the Adobe InDesign CS5 from the same location with the New Admin account's folder which you have copied to your MAC HD.
6. Launch the software to check if it works.
Then you can delete the new Admin account.
Please do reply.
Hope it works.
Good Luck
SameeR
Message was edited by: Sameer A

Illustrator Help and InDesign Help won't open

Hi,
I am having issues with the Help option within all of the CS5 programs such as Illustrator and InDesign. In past versions I could open up the help and it would bring up the electronic manual right inside the program. Now it just launches an application and I get an error message saying "Adobe AIR...The installation of this application is damaged. Try reinstalling or contacting the publisher for assistance." Same thing in IDD. What does AIR have to do with Illustrator Help?
Thanks

It's the little intermediary app that manages the help. Since as of CS5 help can also be stored locally (again), this tool would allow you to download pages for offline viewing. There's a standalone icon for this in your CS5 program group. try to launch it standalone. If that doesn't help, reinstall Adobe AIR and download the patch for this help client from the support pages. There was an issue at some point, but it should have long been fixed with an automatic update., Apparently that hasn't happened on your system...
Mylenium

InDesign repeatedly freezing up

My InDesign keeps freezing up. Sometimes it's immediately upon opening a document. Sometimes I get to do two or three things, and then it freezes up. I've restarted InDesign, restarted the whole computer. I also did the "preferences" fix, but no go. (Though it was after the "preferences fix" that I got to do anything at all -- i.e., it didn't freeze immediately on opening a document, but just after carrying out one or two activities.)
Here's my hang report URL at pastbin.com: http://pastebin.com/5YJ1kGLq (named "doobieInDesignFreezing"). My crash report: http://pastebin.com/TYDpFBTm (named "doobieInDesignFreezingCrash"). Would like to get back to work. Thanks.
Details: OS X 10.8.2. 2.8 GHz Intel Core i5. InDesign CS 5.5 (when I cleared my Preferences, I noticed it said "7.5" for the folder name.)

Well, as you may know, that didn't work. I next uninstalled and then reinstalled InDesign. That didn't work.
At this point, I had been holding for three hours at Adobe phone support, and someone finally answered. They told me that CS5.5 is incompatible with the new Apple operating system. Wow. I cannot believe I had to spend seven hours struggling with this issue, jumping through every hoop imaginable, including three hours on phone hold with Adobe, to discover something that should have been shared with Adobe product users BEFORE those users opted to install that new system.
I installed the trial version of InDesign CS6 and that indeed does appear to have resolved the issue. This is no way for Adobe (or Apple, for that matter) to conduct business -- basically using me as an unwitting tester of their programs. And, incredibly, Adobe wanted to CHARGE me for the phone call. Unbelievable.
I still appreciate your help, Peter, but what a disfunctional system. Unbelievable.
Deb

Color management in Illustrator CS6 and InDesign CS 6-settings & workflow questions.

I've read the color management posts and the Adobe help file regarding the Pantone + libraries and the new differences between CS5 & 6. However I'm still a bit confused as to just what my settings should be, and a few posts offer different pieces of advice, so I'm looking for clarification. I don't need to work with legacy CS files, so I don't want to swap out the old Pantone libraries for the Plus ones. However I still have my old Pantone Solid, Coated and Uncoated swatchbooks and until I can afford the new Plus swatchbooks, I'll depend on those. I'm hoping the difference between Pantone 321U and Pantone+ 321 is not great.
If I'm preparing a file for print and to be placed into an InDesign CS6 document for print, I know both document color modes should be CMYK—got that. In Illustrator CS6, I'm assuming I would use a Pantone+ Uncoated swatch (remember I'm using the old Pantone Uncoated swatch book as a visual guide and praying that the difference isn't too noticeable.)
1. In the Swatch settings pallette, should I set the Spot Color option to use the first choice—use LAB values specified by the book manufacturer, or use CMYK values from the manufacturer process books.
2. In the View menu, should I select Overprint Preview to get a (more or less-I know the drill) closer monitor color to what will be printed.
I don't want to fool around with trying to set the CMYK values as listed in Pantone Color Bridge CMYK EC (found on Scribed here: http://www.scribd.com/doc/33104/Pantoner-Color-BridgeTm-Cmyk-Ec ), and I'm not even sure of the point in doing so or what it would do for me.
What I want is to depend on a swatch book, select the named swatch from the Pantone library, have all my settings set properly, then place it in InDesign, then send the file to a digital printer and get as close an approximation to the swatch book selection as possible. I need monitor color settings to reflect the swatches as best possible.
When I can afford it, should I opt for the Pantone+ Coated and Uncoated swatchbooks, or the Color Bridge? I'm usure of the difference, and if there are any Illustrator or InDesign settings that would need to be changed depending.
As a corollary to this questions, once the settings are OK in Illustrator, what do they need to be in InDesign? There are settings for Ink Manager (all spots to process or use standard LAB values for spots, the Color palette has check options for LAB, CMYK, RGB.
I'm not sure what needs to be set in InDesign to make sure colors are consistent between what is set in Illustrator and then what InDesign does.

Let me try to help you further:
1. In Illustrator's Swatch settings pallette, should the Spot Color Mode option be set to use:
a. CMYK
b. LAB
c. Book Color (not sure if this refers to the pantone swatchbook)
- I would use "c" - Book Color. This is the file going to the printer which will use Spot Color on press. For a copy of the file to be output by your Canon, use "a" - CMYK.
2. In the View menu should Overprint Preview be checked, and why, and would it differ based on the settings for #1.
- Only if the color was transparent ( which it isn't ) would overprint preview be of any use or you use a tint value of the Spot color and a black, but even then you may not be able to detect any change in the screen view. I typically do not use any overprint preview and I do not rely on the monitor for any color deisions. You could be different and that is OK. Let me know if you are able to detect any deviates using overprint preview.
I'm sorry for being a little short. There is a lot of confusion about these issues and Adobe and Pantone are not making things any easier.
The key is your Canon will not be able to print accurate Spot color without a RIP for the necessary color tables and conversions for that particular printer. In your case, it will be necessary to build a CMYK file to print a somewhat approximate representation of that specific Spot color. Another frustrating part of this matrix is CMYK cannot match all Pantone Spot Colors.

Illustrator CS6 and Graphic Styles (Freezing)

Hi everyone, I'm on a Mac and have Illustrator CS6. Whenever I try to open up Graphic Styles, it freezes.
I deleted preferences and even did the disk permissions repair, then restarted. Nothing. I tried to create multiple types of documents too (print, web, etc), but whenever I try to open styles after creating that document, it freezes.
These are the vanilla default graphic styles, mind you.
It might freeze for other tools, but I'm not sure, haven't gotten that far in the investigation. Would anyone happen to have any ideas? :/ Thanks!!

Just got this issue (yet again). I tried something I use to fix certain Bridge glitches - unmount any disk called USERS. I don't know why, but my Adobe programs don't like disks with this name. Then, when you click on graphic styles, give it like, 30sec - 2min to load. You can even just browse the interwebs. The AI icon on your toolbar will bounce when it's loaded up and ready to use again. Also, make sure the Graphic Styles aren't displayed when you close the file, or it can be hell to re-open it at all. Don't know why, but I had this same problem with CS5.
Let me know if it works!!
-Summer

ILLUSTRATOR CS5 AND INDESIGN CS5

Well...
I've been looking the new CS5 programs. It's time to change. Now, Illustrator artboards (pages) can be rearranged and named. You can paste a objet in multiple artboards and they preserve their relative location in the artboards too (imagine this feature with titles, ornaments in a long document, page numbers,etc.)
You can draw INSIDE and object. It has perspective grid (exactly like FreeHand)…
And at last, but no at least, InDesign CS5 has pages with multiple sizes.
What do you think?

First off, I am a staunch advocate of FreeHand and want to see it's future continue, as a majority of users here do. So to see Illustrator CS5 merge so many cool features from FreeHand is a good thing! AI's new perspective grid, multi-sized/arranged pages, text improvements for long docs, better paste inside, etc. are all from FreeHand MX and it takes Illustrator closer to parity with it. If I had the system requirements to run this version, I would definitely upgrade as I see no conflict with having both Illustrator and FreeHand on my system.
I do have trouble with the comment, "It's time to change." I think the mistake many FreeHand (and Illustrator) users make is that one is better than the other and thus only one should exist. Even Adobe thinks this. In fact, Illustrator has strengths in its widespread feature set (much like Photoshop) whereas FreeHand has it's strength in it's speed, lightweight and intuitive interface. If I want to touch up a JPEG, do I open up Photoshop or a quick application like Preview or Cocopad? If I want to draw quick vector elements, do I open up Illustrator or the speedier FreeHand? If I am on a time limit, I know which application is best just as I know which I'd use to create 3D extrusion and realistic effects. Do you see why both serve an important purpose?
The new Illustrator CS5 is highly worthy and Sr. Mgr. David Macy deserves kudos for bringing more FreeHand features into it. He's doing the right thing. But crushing FreeHand in order to boost AI's prominance is a very poor management choice. Adobe is now crying foul over Flash being disregarded by Apple, which is the ultimate irony to the same treatment they have foisted on FreeHand, GoLive and even PageMaker users. Adobe management can't point fingers when they have been doing the same thing to their user base.
Adobe, if you're reading this, release FreeHand to open-source or sell it off (once you've gotten what you want from it). But don't sit on it all these years and expect us to feel sorry that Flash isn't being given a fair shake! You are just playing a victim to your own policies.
Mark Gelotte
Join me at http://www.freefreehand.org/

What are the ideal specs for professional graphic designer using CS5 illustrator, photoshop and indesign?g

What are the ideal Mac Pro specs for a professional graphic designer using CS5 Premium- using mostly InDesign, Illustrator and PhotoShop?

24GB RAM
SSD for boot drive
GHz, but not necessarily dual. Apple doesn't sell dual 3.33s.
A single 3.33 6-core should do fine and "sweet spot" (when looking, there is "4-core" build to order..,. and like everything else on the Store, why in heavens they didn't be more accurate and clear and say "single socket" and then have "dual processor configurations" 0 I guess the writers don't understand or know workstations or jargon? I say that 'cause some have trouble even finding the 6-core 3.33 choice ($1200 over stock 2.8 4-core).
W3680 though can be found on Buy.com for $620 (was $589 at earlier date) and people are known to then sell the stock cpu $300 making it even more attractive and save $600-900 that way rather easily. Or not.
But yes, I would send you to MPG.com site as well and read through what is on there.

Illustrator, Potoshop and InDesign repeatedly freezing

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