Illustrator Serial key reported as not valid

Hi there,
while the installation ist running, i typed in my serial key.
The programm told me, ma key is not valid for this.
The Problem is, that i already used this key for installation of Photoshop extended successfully. The support chat clerk told me that my key is also valid for Adobe illustrator, but it´s not working yet.
Do you have any ideas?

Club,
you may try this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or retry Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or try Customer Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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--> L_S_RKB1D                                                      *
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