Illustrator will not let me copy in a screenshot on my mac

I have screenshot lots of images and they will not let me drag them in to illustrator to use they save as a .png when i screenshot and it has always worked before but now wont it says 'an unknown format cannot be opened'

EmmaLouise, which version of Illustrator and which Mac OS?
Illustrator CS6 and CC2014 work fine with png's dragged to AI.
Did you Quit and re-open Illustrator? Or reset the preferences file?

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*[[/questions/936323]]

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Illustrator will not let me copy in a screenshot on my mac

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