Im a beginner in sense of using my ipad, Iphone 4s. although i've had both for over a year. if i upgrade software version do i loose any of my music, video or contacts on any of my devices?

You shouldn't lose anything at all under normal circumstances, but you should be proactive and backup your iPad with iCloud (if you use iCloud only) or if you use iTunes, transfer purchases, backup and sync before you update your device.
iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple

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I want to use bookmarks but have no sync number haven had one for over a year . could never recover it.

I must like Firefox because I've spent the last 20 minutes just trying to report this so that I can get to bookmarks and history that's not including the 20 minutes I spend going through FAQ I don't care about the old Sync number that I use to have and I don't care if I ever get a new sink number but I would like to be able to use all the features in Firefox why would you not add these things to Firefox so everybody could use it and then decide to add something to it and see if they want to not a mandatory thing that you have to hunt for for over an hour trying to figure out how to do it just so you can get the basic functionality of the normal web browser

So you want to use Firefox Sync to synchronize the bookmarks between your various devices, but haven't ever used it? [[How do I set up Firefox Sync?]] can help

Error message saying this device cannot be used because Apple mobile device service is not started. What does this mean and how do I start service....had these devices for over a year now??

When I tried to sync my iphone 4 and ipad in iturnes, an error message popped up saying this device cannot be used because Apple Mobile Device service is not started! What does that mean and how do I start service? I've had these devices for over a year and update and sync regularly and have never seen this message before!

I got that message yesterday. I'm new at this so don't know if this is the correct solution but it worked for me. I reset my iPod by holding the 2 buttons down until the apple appears AND I restarted my computer. After that everything worked.

Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What does this mean? I have had this phone for over a year..

Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What is the issue, had this phone over a year??

I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
If this doesn't work, I would look into your anti-virus' settings. Good Luck!

IMac Computer using 10.7.5, running iTunes 11.1.5, and using an iPad 2 with os 7.1 . I have over 300 movies in my library and when I share using video on the iPad, the titles covers are all on the wrong movies. How do I fix this?

iMac Computer using 10.7.5, running iTunes 11.1.5, and using an iPad 2 with os 7.1 . I have over 300 movies in my library and when I share using video on the iPad, the titles covers are all on the wrong movies. How do I fix this?

Hi Michael,
I'm glad iTunes is working now! If you want to locate iTunes plug-ins on your computer, you can find them in the following locations (you may not have the iTunes Plug-ins folder if you do not have plug-ins):
Mac:
/Users/username/Library/iTunes/iTunes Plug-ins/
/Library/iTunes/iTunes Plug-ins/
One thing I also wanted to mention is that the "Users/username/Library" is hidden in Lion and Mountain Lion. You can access it using these steps:
OS X Mountain Lion: What is the Library folder?
The Library folder contains files used by OS X and your apps, including your personal fonts and preferences. The Library folder is hidden. If you need to open it, make sure you are in the Finder, hold down the Option key, and then choose Go > Library.
You can find the full article here:
OS X Mountain Lion: What is the Library folder?
http://support.apple.com/kb/PH11395
All the best,
Sheila M.

When we try to use apple tv there is no sound. It was working fine for over a year. Stopped working after we installed a new wifi system in the house - any suggestions?

It was working fine for over a year. We installed a new wifi system - could that have anything to do with it? It connects fine but will not play any sound? Any suggestions

Thank you...I did try that and it did not work. I've tried just about everything. Today I tried hooking up to a different TV that does not have a receiver and it works fine. I guess it has something to do with my receiver but I just can't figure it out.

Photostream Issue - I have had several phones over the years all backing up via iCloud/Photostream. It seems that the oldest of my photos and videos are simply gone and I cannot seem to figure out how to get access to them. Why is this happening?

Photostream Issue - I have had several phones over the years all backing up via iCloud/Photostream. It seems that the oldest of my photos and videos are simply gone and I cannot seem to figure out how to get access to them. Why is this happening? Is there anything I can do to get them back? I'm freaked out by the thought that I am paying for what I thought was a safe place for my photos to be stored and accessed later but now see that there are nearly 500 pictures/videos gone from my photostream folder. Any help would be greatly appreciated. Thank you. - Michael

Hi newmarket,
Photo Stream is not a respository for archiving photos. It is a cloud storage device that will store the last month or last 1000 photos taken by any device on the same Apple ID, and then will "share" those photos with all other devices that have Photo Stream turned on,and that are logged onto the same Apple ID.
iCloud backups will contain all of the photos that were on your camera roll the last time you backed up your device.
If you have photos outside of the Photo Stream parameters, and they are not all on your current camera roll, then you have no way to retrieve them unless you have imported them to the computer you sync with or have uploaded them to some other cloud service like DropBox.
Sorry,
GB

HT201263 I have an iPod Touch which I've had for almost 4 years, with 32 GB of memory. I am unable to update it, and consequently cannot install any newer apps. I am very disappointed that I spent a lot of $$; now Apple wants me to spend $$ again to get a

I have an iPod Touch which I've had for almost 4 years, with 32 GB of memory. I am unable to update it, and consequently cannot install any newer apps. I am very disappointed that I spent a lot of $$; now Apple wants me to spend $$ again to get a new one. As I mentioned, I am pretty upset. Does anyone know if there's a work around?

I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
Identifying iPod models
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

Can i use my iPad, iPhone, Mac with 2 independant iCloud accounts (private, business) simultanuously ? How ?

can i use my iPad, iPhone, Mac with 2 iCloud accounts (private, business) simultanuously ? How ?

Welcome to the Apple community.
Yes you can do that, however you can only have one primary account. You will need to set one account up as a secondary account and choose which account you wish to do this with, since you can only use mail, contacts, calendars, notes and reminders with a secondary account.
On your Mac, you would enter the account at system preferences> mail, contacts & calendars, on your mobile device you would enter your account at settings> mail, contacts, calendars.

TS2834 I've been using the mail app that came with my Mac for over a year. Out of the blue, it will not open and keeps saying "Mail cannot open because of a problem" and something about not being compatible ??? Help! I miss my mail

I've been using the mail app that came with my Mac for over a year. Out of the blue, it will not open and keeps giving me an error like "Mail cannot open because of an error and something about it not being compatible. Please help! I miss my mail

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I created one apple I'd when I started using the iPad. After some days, I had to create a new apple I'd as there was some problem with the first one. Now at some places still my old apple I'd is appearing. Pls adv how I change this to my new apple Id.

I created one apple I'd when I started using the iPad. After some days, I had to create a new apple id
as there was some problem with the first one. Now at some places still my old apple Id is appearing. Pls adv how I change this to my new apple Id.

Anything you downloaded with the first Apple Id will forever be tied to it, and will always require it to update.
The question here is, why did you think you needed to create a new Apple ID? What was the problem with the first one?
To get rid of th old one, you'll need to delete everything you downloaded with it, and then sign out of the ID in several places around the iPad.
Go to Settings->iTunes & App Stores->Apple ID->Sign out.
Repeat the process, for Facetime, Messages, Mail and any other App you need to sign out of.

HT4061 I never set up a paascode and haven't used my ipad in about 2 wks. now its asking for a passcode to unlick. help

I never set up a paascode and haven't used my ipad in about 2 wks. now its asking for a passcode to unlick. help

LOST PASSCODE
You should be able to remove the passcode by restoring the device.
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes", below.
Right-click the device in the left column and select Back up.
When the backup is complete, select Restore.
When finished, restore from your most recent backup.
Otherwise read this
If that doesn’t work you will need to perform a factory restore to remove it. Or read:
Enter Wrong passcode
http://support.apple.com/kb/ht1212

When I open iWeb it does not "Highlight" the New site or new page options. It ahs had this issue for over a year! I have tried uninstalling and re-installing it. What do I do? It opens the tutorial video, then when you close it, nothing else is clickable.

When I open iWeb it does not "Highlight" the New site or new page options. It has had this issue for over a year! I have tried uninstalling and re-installing it. What do I do? It opens the tutorial video, then when you close it, nothing else is clickable.

Open iPhoto, select a couple of photos and use the Share ➙ iWeb ➙ Photo page menu option. That has jump started iWeb for others. I could take a couple of tries.
If that doesn't work try the following:
1 - delete the iWeb preference file, com.apple.iiWeb.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete iWeb's cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iWeb folder.
Click to view full size
3 - launch iWeb and try again.
OT

After using PayPal for over a year to make in-app purchases, now I can't. I changed my payment method to credit card but still can't. Anyone have suggestions/info?

I have been making in-app purchases with PayPal for over a year. Now I cannot. I changed my payment method to Credit card, but still can't. I can purchase music in itunes but no game purchases. My ID was disabled after a paypal dispute but after an entire evening on the phone with support and security, that was resolved. Any suggestions? If I have to spend more time on the phone with support, I will. But I would rather not.

Not clear what you mean by iTunes help. You can contact iTunes support by:
Apple - Support - iTunes - Contact Us

A barcode scanner that was connected directly to the Mac's USB port stopped working as the "USB had too much power drawn", even though it has worked for over a year in that port. WHen we plugged it into the port on the keyboard, the device works. Why?

A barcode scanner that was connected directly to the Mac's USB port stopped working as the "USB had too much power drawn", even though it has worked for over a year in that port. When we plugged it into the port on the keyboard, the device works. Why? Obviously the device is operational. Could the USB port have burned out from having too much power drawn? If so, is it reparable?

It can't draw "too much" power, it can only draw as much as the USB port is able to provide and no more. IIRC, the keyboard port has a lower power output than the iMac's port.
That being said, yea, it's possible that the port has failed and it can be replaced or if another port works you can use that one. Although if it is still under warranty or covered by Apple Care, then I would take it to an Apple Store or service provider to get the port repaired.

Im a beginner in sense of using my ipad, Iphone 4s. although i've had both for over a year. if i upgrade software version do i loose any of my music, video or contacts on any of my devices?

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