Im being charged £130 just so i can move my bt pac...

6 Months ago i took out an 18 month contract with bt for phone line and internet. Im now moving to a new address and they want to charge me £130 to have a new line fitted in my new home. However, when i took the contract out, it said i could have a free line fitted if i needed it. Why should i have to pay for a new line in my new home when i didnt have to pay for the first one?!!!! Absolute rip off!

Hi becca1992 and welcome
Have you spoken with the BT house move team? - http://www.productsandservices.bt.com/consumerProd​ucts/displayTopic.do?topicId=30848&s_cid=con_FURL_​...
If you have, then there's every chance that the charge is correct
You could also ask the forum mods to check this for you using this contact form - https://bt.custhelp.com/app/contact_email/c/4951
Allow around 3 dats for a reply from the mods if you choose to contact them.
-+-No longer a forum member-+-

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