Im going crazy..."iTunes has encountered a problem and needs to close"

iTunes has encountered a problem and needs to close. We are sorry for the inconvenience...
Yes that is my problem. I open Itunes, receive the following message. I have searched all of these forums, following MSconfig, malware removal, quicktime standalone, etc. Yes i've broaden my search on google and it seems to me its around quicktime. If there is another solution that I dont know, pleas help.
Note: I have AVG anti virus, windows firewall.

i have the same problem, i downloaded some codecs a while back and it hasnt worked since, i uninstalled the codecs and it still wont work
i tried reinstalling everything, when i try to uninstall quicktime, i never get past the "setup is preparing the installshield wizard" or w/e its called. it comes up but then it goes away, some one please help!

Similar Messages

  • "iTunes has encountered a problem and needs to close. We are sorry for the

    HI all
    I've got know this problem:
    ""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
    and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
    ModVer: 0.0.0.0 Offset: 01a21040
    Does anyone know what should i do?
    Thanks
    Wouiners

    I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
    after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
    hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
    so let's try swapping out your QuickTime.
    head into your Add/Remove programs. uninstall QuickTime.
    Next, we’ll manually remove any leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
    next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    switch off antivirus and antispyware applications prior to the repair install.
    go into Add/Remove and select itunes. click "Change" and then click "Repair".
    if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
    HP Pavilion   Windows XP Pro  

  • ITunes has encountered a problem and needs to close... all the time!

    I just bought an iPod nano (5th generation). I downloaded iTunes 9.2 for Windows XP. So far, I have only about 15 songs on the iPOD, because whenever I connect it to the computer an error occurs. It goes like this:
    iTunes has encountered a problem and needs to close.
    We are sorry for the unconvenience.
    If you were in the middle of something,
    the information you were working on might be lost.
    Error signature
    EventType : BEX P1 : iTunes.exe P2 : 9.2.0.61 P3 : 4c18061b
    P4 : iTunes.dll P5 : 9.2.0.61 P6 : 4c1805f8 P7 : 0004be7e
    P8 : c0000409 P9 : 00000000
    The following files will be included in this error report
    C:\DOCUME~1\myname~1\LOCALS~1\Temp\WER84b8.dir00\iTunes.exe.mdmp
    C:\DOCUME~1\myname~1\LOCALS~1\Temp\WER84b8.dir00\appcompat.txt
    I have tried to uninstall and reinstall exactly how it is described in Apple's support pages, but nothing seems to work.
    I'm starting to lose my sanity. Does anyone know what to do?

    I'm thinking your iTunes library got currupted somehow.
    Try this (assuming iTunes is shut down and not showing in Task Manager > Processes tab)
    Rename this file
    C:\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\iTunes Library.itl
    to ....\iTunes Library.old
    Try to start iTunes, will it come up now?

  • Itunes has encountered a problem and needs to close. we are sorry for the i

    ok so i installed itunes and i keep getting that error and it wont let me open itunes. i have uninstalled itunes and quicktime and installed the newest version and an old version as well and this error keeps comeing up. getting pretty ****** because im a college student and i need my music. any help will be apprecitated
    here is the error that i get (error signature: appname itunes.exe Appver.7.3.1.3 modname: Unknown ModVer:0.0.0.0 offset 10001040)

    thank you Abner!
    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

  • I When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close."

    I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!

    You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
    Try the following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • "itunes has encountered a problem and needs to close" - while importing

    While importing a CD i get an error message halfway through and the burning stops. The windows message is: "itunes has encountered a problem and needs to close".
    I have tried to repair:
    1. remove Quicktime and repair itunes.
    2. updated windows, itunes, quicktime, updater.
    3. updated my dvd/cd driver.
    4. deleted all forms of itunes and quicktime and reinstalled.
    5. deselcted "use error correction" under preferences, advanced, importing.
    It is not the burner as Windows Media imports the cd just fine.
    Please help. It drives me crazy. ty.

    hi Jonathan!
    This is only a temp solution...
    there are a couple of ways of making this change semi-permanent (if the fix works for you). you would need to download and install a utility that starts up itunes with a single processor affinity set.
    Otto discusses two in this thread (Runfirst, in the first post in the thread, and imagecfg in one of the last posts in the thread):
    http://discussions.apple.com/message.jspa?messageID=826742&ft=y&#826742
    (although Otto is talking about a podcast crash in that thread, the same underlying cause of that crash also causes the importing crash.)
    love, b

  • "iTunes has encountered a problem and needs to close." Quicktime problem!

    I'm having a MaJoR problem with Quicktime and iTunes, but i think the main problem is Quicktime since iTunes runs off of it. I've never been able to install Quicktime, and i recently bought an iPod, and when i try to install Quicktime and iTunes the download goes great, but as soon as i try to open either one i get the error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." i've tried about 7 or 8 times now, using the Apple help page too. Please let me know if u have any idea how to fix this.

    Here's what worked for other users; perhaps it will work for you (I've never had this problem so I can't say for sure):
    1) Uninstall QuickTime from the Add/Remove Programs control panel. If you have difficulties, Microsoft's Installer Cleanup Utility, as you mention, may help.
    2) Clean up the Windows registry with http://www.ccleaner.com/ (freeware)
    3) Restart your system.
    4) Delete the QuickTime folder
    5) Reinstall QT ( you can get QT separately here.
    Good luck.

  • Help "iTunes has encountered a problem and needs to close..."

    I have windows XP with service pack 2 installed and downloaded iTunes from the apple website, when i click on the iTunes icon on the desk top or from the itunes folder it will not open, I get the following error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" then gives you the option to send error report or don't send. I have already uninstalled and reinstalled it several times and it keeps doing the same thing. Anybody know what I need to do to get it to work???

    Hi -
    I apologize for waiting a couple of days to post - I got sidetracked. Anyway, my "fix" involved a lot of trial and error and stumbling around in the dark, but it does seem to have worked so far. Hopefully I can put together a coherent enough sequence of events to help you out.
    Preface: While you're doing these steps, disable your antiviral/spyware programs just to make sure that's eliminated as a source of problems.
    1) Using the Add/Remove Programs function, uninstall ITunes, Quicktime and any IPod software.
    2) Download the Windows Installer Cleaup utility from Microsoft:
    http://support.microsoft.com/kb/290301
    Install this on your computer. As I understand it, this is basically a program that goes one level deeper to remove software from your computer. Once it's installed, open it and use it to remove anything involving ITunes, Quicktime and IPod.
    3) Unfortunately, you still probably haven't removed all the problem traces of Quicktime from your computer. To edit your registry, select "Run" from the Start menu and type "regedit" or "regedt32" in the box. A window should open with the registry editor. There will be a really long list of files on the left side. Scroll down about 2/3 of the way and you'll see a series of folders with "Quicktime" in the name. Right-click on each of these and select "delete." Do the same for "ITunes" and "IPod" folders in this alphabetical list.
    Not done yet.
    Under the "Edit" menu, select "Find." Do a search on "Quicktime" - unfortunately there is no "find all" function. So the first file with "Quicktime" will come up; right-click and delete it. Press F3 to find another file and delete - repeat until you've gotten rid of all the Quicktime files. Then search on "ITunes" and do the same process; finally do the same for "IPod." This will take some time.
    **Warning: Be very careful not to accidentally delete files not marked with Quicktime, IPod or ITunes. Messing around with the registry is serious stuff that a non-computer expert such as myself should probably not be doing .
    4) Finally, once you've gotten rid of everything Quicktime, ITunes or IPod-related, download the latest versions of Quicktime and ITunes (separately). Install Quicktime first, then install ITunes.
    Note: You have to have adminstrator access on your computer to edit the registry.
    Hope this helps...
    -Andrew

  • Import cd "itunes has encountered a problem and needs to close"

    While importing a CD i get an error message halfway through and the burning stops. The windows message is: "itunes has encountered a problem and needs to close".
    I have tried to repair:
    1. remove Quicktime and repair itunes.
    2. updated windows, itunes, quicktime, updater.
    3. updated my dvd/cd driver.
    4. deleted all forms of itunes and quicktime and reinstalled.
    5. deselcted "use error correction" under preferences, advanced, importing.
    It is not the burner as Windows Media imports the cd just fine.
    Please help. It drives me crazy. ty.

    wrong area

  • ITunes has encountered a problem and needs to close.  We are

    I've had it with these guys!
    I recently upgraded to itunes 6, and have had awsome problems ever since. First it stopped my pc from booting up completely, which I had to start in Safe in order to quick restore. Then everything would freeze when I tried to burn a cd, then it wouldn't recognise my burner.
    Now I am unable to uninstall either itunes or the ipod software (uninstall shield pops up for a few seconds then just disappears).
    If I quick restore to two months ago, itunes says it is missing files and needs to be reinstalled.
    Now, when I reinstall, it goes through the whole process, and then teels me that itunes has encountered a problem and needs to close.
    I'm really at a loss what to do, and my daughter is going to kill me because we can no longer access her music...
    I'd like to somehow uninstall all itunes and ipod software, and presumably reinstall everything from the ipod cd...any suggestions?.....please?

    Okay, somehow I fixed it by disabling my Norton, uninstalling, then reinstalling itunes 6. And I can burn cds now. Go figure.

  • ITunes has encountered a problem and needs to close.  We are sorry...

    Ok, I got an iPod on monday.. but the thing is, whenever i try to open up itunes to put some stuff in it, I get
    "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
    Very useful to put stuff on my new iPod....
    If anyone can help, ill be very happy! Cause I bought it while on vacation, and we dont have that store from where i bought it here..

    I had the exact same problem. also the one with itunes not working. what's going on is that there is more than one folder for Quicktime, so it doesn't recognize which folder to open from.
    What you have to do is COMPLETELY uninstall itunes and quicktime. from add/remove programs AND you need to delete those folders. You can find those under Program Files in My Computer. Delete all of the folders that say itunes and quicktime.
    If Quicktime doesn't uninstall from the add/remove programs..you can uninstall it by going to quicktime in the start menu (which is what i did). After that go to Windows/system32 folder and delete all the quicktime and quicktimeRV folders/ files.
    restart your computer and reinstall quicktime first, then itunes
    and it should solve the problem.

  • HeLp itunes has encounted a problem and needs to close?? please please HeLp

    i downloaded itunes and had it up going and working fine then it asked me to download the new versoin and i kept saying no becuase i was afraid it would mess up my itunes well lets just say i was right now when i try to open itunes i get this message "itunes has encountered a problem and needs to close. we are sorry for the inconvenience." ok well i've pushed the debug and the send error report and don't send but nothing works i dont know what to do becuase itunes needs to close but it was never open
    i even redownloaded and it says " repair or remove "
    please please tell me how to fix this do i need to remove itunes becuase repairing it doesnt work but will i loose my music??

    i downloaded itunes and had it up going and working fine then it asked me to download the new versoin and i kept saying no becuase i was afraid it would mess up my itunes well lets just say i was right now when i try to open itunes i get this message "itunes has encountered a problem and needs to close. we are sorry for the inconvenience." ok well i've pushed the debug and the send error report and don't send but nothing works i dont know what to do becuase itunes needs to close but it was never open
    i even redownloaded and it says " repair or remove "
    please please tell me how to fix this do i need to remove itunes becuase repairing it doesnt work but will i loose my music??

  • What to do?! "iTunes has encountered a problem and needs to close"

    Hi all,
    I am on the verge of ripping my hair out!!! I upgraded my sisters itunes to version 9.0. The upload was successful and itunes opens, HOWEVER this error appears after about 15 seconds **iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.**
    I have done the following things:
    - uninstalled itunes and all affiliates associated with it
    - re-installed itunes
    - - uninstalled itunes and all affiliates associated with it then rebooted teh laptop, then re-stalled again.
    I have done this SEVERAL times and it is sending me round the bend!!!!
    Can someone please help??????

    *Replying to whitepine:*
    Fair enough about taking some time away from this.
    When you get back to it, if just *swapping out* your Apple Application Support (AAS) doesn't help, we'll try upgrading your AAS version. I'll give you instructions on that now
    I'm pretty sure you've got an AAS version 1.0.1 on your PC, but to check, the easiest way is to go into "Add or Remove Programs", select "Apple Application Support" and click "Support Information". Last time I checked, the iTunes 9.0.2.25 installer bundle included an AAS 1.0.1.
    However, the *Safari for Windows version 4.0.4* installer bundle contains *AAS version 1.1.0* ... the later version of AAS contains later versions of a bunch of the dlls, including corefoundation.dll. (My corefoundation.dll version number is 1.544.19.0.) And I've seen updating the AAS version to 1.1.0 help with a couple of other iTunes crashes so far.
    There are a number of options for going about upgrading your AAS version.
    *If you already have Safari for Windows:* Upgrade to version 4.0.4.
    *If you don't have Safari for Windows but wouldn't mind having it:* Install Safari 4.0.4.
    http://www.apple.com/safari/download/
    *If you don't have SfW and don't want it*, there's a couple of options I can think of:
    (1) Install SfW 4.0.4 and then uninstall it (you'll have still updated your AAS to the newer version in the course of doing the install).
    (2) In Apple Software Update for Windows ("Start > All programs > Apple Software Update"), go "Tools > Open Downloaded Updates Folder". Delete any files currently in there. Now check SfW 4.0.4 in the list in Apple Software Update, and go "Tools > Download only". After the download completes, go back into the Downloaded Updates folder, and double-click on the AppleApplicationSupport.msi file to do a "standalone" AAS install.

  • "Itunes has encountered a problem and needs to close" problem.

    Before you read anything, please understand that I am literally being driven to tears right now and that I am on the brink of insanity.
    On Saturday, I tried to update my iPod with new songs and apps that I got from the iTunes stores since Friday. Itunes would open but in the next 10 seconds following it, the error window that says "Itunes has encountered a problem and needs to close" etc. came up. I let it go for like two hours, thinking it was a small bug or something, and I ran a virus scan too, just to make sure (I just switched to AVG too on Saturday). Two hours later, iTunes STILL wouldn't work and by that time, I was about to become upset. I uninstalled and then reinstalled iTunes about 5 times that day. Now today, iTunes is still giving me the same problem. I know other users have faced similiar problems but someway or another, they found a way to fix it.
    I have tried EVERYTHING to fix iTunes. I even did a Quicktimes and an iTunes run to get rid of any and all files associated with the two programs. When I finally thought the nightmare would end, I downloaded iTunes again. However, not only did it NOT work but now EVERY SINGLE ONE OF MY SONGS that I had in my library were GONE. No traces, nothing. Even the movies that I had on it had vanished. Everything single thing that I bought in the iTunes store disappeared. Now, at this point, I am now both incredibly frustrated, and crying my freaking eyes out now. (Understand that I am 15 years old and I grew up with music as my only solace.)
    Somebody, just please help me through this ****. All I wanted was to just update my iPod so I could listen to it in school, and now my music is gone, along with a dead iPod. -_-

    I found my solution! In case you're still having trouble, here's what I did (please pardon the odd grammar, I copy-and-pasted this from another one of my questions!):
    And for those of you who are still experiencing this problem, this is what I did. Although I don't know your details and your own specific problems, I hope this can be at least a helpful guide. (The solution was incredibly simple and easy that I am extremely mad at myself for deleting all of my files now...)
    First, just for safety measures, run a virus scan and a malware scan (so you can get rid of those icky programs lurking in your computer). Once you're done with that, check to see if your computer has an update for you (those automatic updates you get that comes with every Windows computer). If you do, click on it and update your computer. Once it's done, restart your computer and VIOLA! Itunes is fixed, Quicktime is fixed, and Adobe Reader is fixed.
    It's insane. I guess this just goes to show that even the simplest of things can fix such a mind-boggling problem! Before you take extreme and drastic measures, follow through with the simplest of solutions first!

  • Itunes wont open, says Itunes has encountered a problem and needs to close.

    When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

    Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

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