Im going to hong kong do i need an adaptor

As it says above Im going to HK and bringing my 3 year old powerbook. Do I need an adapter to plug my PB into an outlet. It appears it will take the voltage (220) per specs. I have a 0 - 1875 converter but it says not to use it with computers. Any advice?

All you need is a simple plug adapter. The Apple AC adapter can handle the AC power anywhere in the world.

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Going to Hong Kong & Tokyo - do I need any special adapters (beyond plugs)?

Does the MacBookPro have the appropriate electronics to handle the power provided from outlets in Hong Kong and/or Tokyo?

Hi Allen,
Pick up this adapter kit, and you will be good to go......
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wo/3.RSLID?mco=4 7FFCC51&nplm=M8794G%2FB
Macbook Pro 2.16 GHz Intel Core Duo, 100GB 7200, 2GB DDR2 SDRam Mac OS X (10.4.6) 5G iPod, 20" ACD
If you bring an Airport Express, then yu can move around your hotel room too.....
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wo/6.RSLID?mco=9 6190CF2&nplm=M9470LL%2FA

To set up my apple TV in Hong Kong do I need to have an apple ID that was created from HK?

I'm setting up my new apple TV here in HK, when I go to turn on home sharing it won't let me login via my existing Apple ID which was created in the States. It just keeps telling me I have incorrect user/password when I know it's correct. I could just create a new apple ID from HK but then I won't have access to all the music I've previously purchased.

There is no web browser on the ATV, as a result, it cannot be used with such Internet connections.
Contact whomever provides support for the Wi-Fi service, they may be able to add the ATV to a whitelist to allow it to connect.

If I buy a MacBook Pro on hong kong, will it be in English?

I'm going to hong kong next week and I thinking about buying a new MacBook pro, but I scared it will be in Chinese. Does anyone knows if it's in English?

You can get it in English. (HK official languages are Chinese and English.)
However, check prices first (you can do it on-line)
<http://store.apple.com/hk>
as well as exchange rates. You may not like HK prices.

Online Hong Kong store

I live in the uk and i'm going to Hong Kong next week. I have family there and I want to order a MacBook Pro with retina display using the online Hong Kong store. Will the keyboard be an English keyboard?

Im having the same situation with my ipod touch that I ordered on 7th of Sep. I also ordered from HK apple online store.
ITs been 13 days, the status just jumps from "NOT YET SHIPPED" and "PREPARED FOR SHIPMENT" over and over again..
Been calling Apple Order Status Reps, but got no helpful answer as to why this is happening, they just keep telling me ok yes, the item will be shipped end of today (for five days now).. Requested to speak with a manager, till date he hasn't called me back to explain the situation.. Really disappointing.
Also, the number to call listed on the website "800-908-988" is pretty much impossible to get thru. What I mean is, calling 30 times maybe you'll get one time that you can actually get into the switchboard menu, other times, it will just give you a busy tone. They should fix something about this.
Well, I guess I'll just never order from the online store again.
Just wanted to share, and if the original poster has any suggestion on how to get a complaint across to apple corporate. Please advise.
Thanks

No i-tunes songs available for purchase in Thailand and Hong Kong

I live in Thailand and also have right of residence in Hong Kong. I can't buy i-tunes songs or albums from either store because they are not made available in these countries. Why not? Copying? Neither can I use my Hong Kong credit card to buy from the UK store what I can't buy in Thailand or Hong Kong. This is crazy. I will no longer be buy the i-pod Touch I planned to give my husband for Xmas.

Why not?
Apple doesn't have permission to make enough songs available for sale there to justify opening a music store.
Neither can I use my Hong Kong credit card to buy from the UK store what I can't buy in Thailand or Hong Kong.
You need an U.K. credit or gift card and an U.K. address to do that. The people who hold the rights to a song may be different in different countries.
(38707)

The charsetalias.properties file is gone in Firefox 4? Most web sites in Hong Kong use the Big5-HKSCS charset but declare the charset as Big5. Without charsetalias.properties, the encoding needs to be manually changed very often when viewing them.

I have been defining Big5 as an alias of Big5-HKSCS in charsetalias.properties. This makes Firefox renders pages declared as "Big5" to be rendered in Big5-HKSCS instead. Big5-HKSCS is a standard published by the Hong Kong government because the Big5 charset does not contain many common Chinese characters used in Hong Kong. However, Big5-HKSCS is just an extension of Big5, so most (if not all) Chinese web sites in Hong Kong using Big5-HKSCS declare their pages to be in Big5 in the <meta> tag.
I am now trying out Firefox 4 RC and found that the charsetalias.properties file is no longer there. So in order to read pages containing characters that are in Big5-HKSCS but not in Big5, I need to switch the encoding manually. This is extremely inconvenient. Can you consider bringing charsetalias.properties back?
[http://groups.google.com/group/mozilla.dev.i18n/browse_thread/thread/415caa98a6246a00 Someone noticed this issue as well.]

Here's the script I was working on.
It determines the encoding of the site by checking a couple of different ways the meta tag can supply encodings. One way is to have a charset attribute on a meta tag, and the other way is to have a meta tag with http-equiv="content-type" and have charset= be part of the content attribute.
(note: I think [https://developer.mozilla.org/en/DOM/document.characterSet document.characterSet()] might be a far more reliable way to detect encoding since it doesn't depend on the specific way the meta tag was written. But I haven't tested it.)
Debugging messages showed that it could detect the specified encodings fine on the few test pages I was trying it on. The problem is in the way I change the encoding.
It currently uses .setAttribute to attempt to modify the meta tags once it finds the encodings. Unfortunately, this doesn't change the selected encoding in Firefox. It doesn't affect the page source, either.
I have to replace those setAttribute calls with something that will actually affect the selected encoding in Firefox.... but I'm not sure what would accomplish that.
http://pastebin.com/Yt7fygXe
Just a little warning, it's case- and whitespace-sensitive because I didn't get around to using regular expressions yet. So if a page says charset="BIG5", you'll probably need to make it uppercase in the script as well. Sorry, I'm lazy!
Nonetheless, I ''hope'' this is a start...

TS3694 i buy iphone 4 from hong kong applstore sim free and after restore i cant activate my iphone i get this message there is problem with your iphone , i need help thanks

this is the error :
and the error in the iphone : " this iphon is not recognized and cannot be activated for service "

i from israel and in israel i dont have applstore , somebody have maybe email address to hong kong support ??
thanks

I need to move country from Hong Kong to Australia (dont have HK credit cards now) - but dont know how to do this, then to update all new credit card info for Australia base

How do I change countries from Hong Kong to Australia (as I dont hold HK credit cards)
Once I have done that I can then put in new credit card info for itunes.
Thanks Neil

Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store

Create a new company DB in Hong Kong Localization

Hallo,
I have to create a new company DB with Hong Kong Localization, but I can't find it in the list.
You can see that in the attached file.
Should I choose P.R.China Localization and than Hong Kong as Country or may be a bug?
Thank you for your cooperation.
Michela

Hi Michela,
I found today your post in which I'm really interested in.
How did you solved the problem about HK Localization?
Did you realized that an HK Localization actually exist or did you finally adapted the PRC Localization?
As soon as IT services install the new HK company the localization translate everything inside SAP B1 NewCO in Chinese.
We finally find the preference to switch the various menus into English, though it seems that - except for normal menus and - all other operative windows may present chinese indication.
Here a sample image:
Whatever we do we are not able to make SAP translate those voices in chinese and some other we find going around inside the system.
Do you have the same problem? or did you manage to solve it.
In addition whenever we prin any situation from the newco, every report comes out written in chinese.
The only solution they could sugest is to create and import some reports from UK localization in order to have those reports we may need in english.
On my opinion this is an unsatisfactory solution.
Looking forward to read from you
Thanks in advance for you kindness
Regards
A.Lazzaro

Should I purchase CDMA or GSM iPhone for use in U.S. and Hong Kong/China?

I currently have an unlocked GSM iPhone 4 that I bought in Hong Kong, and have been using it in the US through Straight Talk. I love having the flexibility of an unlocked phone when I travel. Unfortunately, the GSM networks in my area are pretty spotty, and Verizon's CDMA coverage is MUCH better. Not to mention the data speed is really slow.
I'd like to purchase an unlocked iPhone 5s without a contract, and hopefully be able to use it on the CDMA network here in america, while still have GSM available for use when I travel back and forth to Asia.
The pros and cons of GSM vs. CDMA iPhones are still pretty muddy for me, but it sounds like buying a CDMA iphone would be better for my situation because I could utilize both networks when traveling, and yet have the best speed/coverage in my current home in the US.
Straight talk or Page Plus is what I'm looking to for carriers. Verizon's too expensive for me.
Here are my questions:
1. Does my choosing CDMA seem to be the best choice? Or are there any cons regarding purchasing CDMA that I've overlooked? I've heard people say there is no such thing as an unlocked CDMA iphone. My biggest concern is that I arrive in Asia and find that some CDMA lock prevents me from using any other carrier--CDMA or GSM. (Both networks are available there, btw.) I need to make sure I can use data and make calls when I'm there.
2. If a CDMA iphone is the best choice for me, how do I purchase the right one without a contract? Apple store? Verizon? Straight Talk (do they sell CDMA iphones)?Canada? Ebay seems kinda risky to get an iPhone with the specifications I need.
3. Does a CDMA iphone still have the slot for sim cards? That's how I've always switched carriers when in Asia.
Thanks in advance!

Thanks for the reply. I didn't know that StraightTalk disabled their iphone's GSM capabilities. Guess I won't be going there to buy one.
A few follow-up questions...
So is a SIM slot only used for GSM? This is something I never knew. I assumed for any network (GSM or CDMA) that a new sim card was the way you changed numbers/networks.
I've heard people mentioning that they've been able to buy Verizon iphones and use them on PagePlus, but this information was a year or two old, so perhaps things have changed with the newer models/carrier contracts. Do you know of any people who have had success in using a Verizon iPhone 5s on the PagePlus network?

Complaint BAD customer service experience in Hong Kong

I would like to complaint a Apple staff called “Andrew” who worked in Festival Walk Apple retail store in Hong Kong resulting in my wife cannot buy the iPhone reserved within the timeslot provided.
My wife successfully reserved two iPhone 6 Plus 64GB Gold with timeslot 12pm to 1pm (Lunch time period) on 13 Oct 2014 at Festival Walk Apple retail Store in Hong Kong. She queue and waits for assistance. Bearing in mind two different members of staff approached her and said there was a 20/25 min wait. It is fine to wait for 20-25min. But after 20 min later, she asked the Apple staff again to confirm how long she needs to wait for and ask if she whether took the iPhone few hours earlier and later. This is because the she needs back to work.
She asked the apple staff called “Andrew”, he raised his voice and told her that she need to wait now and cannot take the two iPhone 6 Plus 64GB Gold earlier and later. He also said if she would like to take the iPhone earlier, she needed to ask everyone in the queue to confirm if she allows taking the iPhone first. How come the staff response to her like that. My wife needed back to work finally and cannot buy the iPhone reserved!
At first, time management is very bad in Festival Walk Apple Retail Store in Hong Kong is very worst. Why my wife cannot buy the iPhone within the timeslot provided.
Secondly, Apple Staff attitude is very ridiculous. My wife just enquired the staff politely. But how come the staff replied her like that. How come Apple hired a rude staff likes “Andrew” in Festival Walk Apple Retail Store in Hong Kong. He was very rude, impolite to her. What’s going on. The staffs never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!!
Does Apple Company provide any training to the staff? My wife and I doubt that any training provided to the staff. Apple customer service is terrible, he really don't care about helping you with a problem.
Apple is a big company over the world. Apple staff is the most arrogant group of people we will ever meet. They provide such worst customer service experience. It is absolutely unbelievable and unacceptable. Great service offers a unique opportunity for businesses that are willing to invest in a memorable customer experience – they can ot-support the competition. But I cannot find any great customer experience in this Apple Retail Store. Please note that Bad customer service is totally affect company reputation. I did complaint those staff “Andrew” on the same day. But there is no any feedback and response from the Festival Walk Shop Manager or Apple representative. It's an absolute disgrace and I wonder why apple don't have a complaint department!

<< Personal comments removed >>
You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
Glad you finally got your phone, but I too see no reason for an apology from Verizon. Maybe checking to make sure you have the funds to cover the expenditure next time would be wise. You have a smartphone, possibly adding an app to make the funds transfer electronically would have even kept you in the store while you made the additional deposit/transfer. Better planning on your part would have prevented ALL of this.
Message was edited by: Verizon Moderator

How can I get my iPhone inspected/fixed (in Hong Kong)?

I have just had an extremely unhelpful experience with Apple Store/Support, and am wondering if anyone has tips on how to get my iPhone repaired quicker. I live in Hong Kong, so this is probably only of interest to community members here.
My iPhone broke down over the weekend. Half an hour or so ago, I visited the Apple Store in IFC Mall, and discovered it is now a requirement to make an online booking to seek help from the Genius Bar. Luckily, an available member of staff did try to assist me. So far so good. After tinkering with my phone for a while, he concluded that I needed to have my phone inspected and, for that, I would need to make an online booking. So I went back to my office and tried to book, only to find that "there are no available appointments". I called the store, and discover that it is only possible to book for today and tomorrow. The person on the phone tells me that I can try to book again later. Bear in mind it is only 10am-ish here in Hong Kong, and bookings for the next 48 (working) hours are already full. I do not want to risk waiting till tomorrow and discovering that, again, bookings are full. The guy suggests that I try another store. I am not keen as I work literally upstairs from the IFC Mall store and the others are far less convenient. Reluctantly, I try to book elsewhere, but there are also no available appoitments at the other 2 Apple Stores either. There are a small number of authorised support service providers dotted around Hong Kong, but none are terribly convenient, plus I prefer to do this via the Apple Store if at all possible - and preferably downstairs at the IFC Mall store so that drop-off and eventual pick-up can be easily done while at work.
Is it just me or is this system very consumer-unfriendly? I asked to speak to a manager at the IFC Mall store to ask if I could just drop my phone off for an inspection, and I was told (a) there isn't a manager in-store and (b) I could leave my name and number and a manager will call me back "in 48 hours". Meanwhile, my phone does not work at all, yet all I need to do is to drop off my phone for an inspection (I don't even need anyone to look at it). I have no idea if this is how the Genius Bar works in the rest of the world so maybe my expectations are too high.
Anyway, does anyone have any ideas on how I can get some help from Apple on this?

I'm pleased to report after a bit of persuasion, a second visit to the IFC Mall store this afternoon got me an ad hoc appointment at the Genius Bar so my phone is off for a repair now.

My iphone 5 is not working. warranty expired.i purchased it in Fortress store,HONG KONG. How much it would cost for a repair or replacement??

my iphone 5 is NOT SWITCHING ON..its not charging .warranty expired by 2 months.how much it would cost for a repair or replacement.??
i purchased it in fortress store ,HONG KONG.

If Fortress is an authorized reseller for the iPhone, then look here:
http://support.apple.com/kb/index?page=servicefaq&geo=Hong_Kong&product=iphone
If Fortress is not authorized to sell the iPhone, then you will need to ask Fortress about getting your iPhone services.
Regards.

What is the model number of the unlocked iPhone 5s sold in hong kong?

Under apple's tech spec section they show 4 model numbers for Hong Kong but don't indicate which one is the unlocked version - the way they show data is very confusing - even if you put the phone in your shopping cart it shows a different "part number" than the model numbers shown for hong kong. I'm trying to compare bands and frequencies as I live in mainland China, and will be headed back to the US to live in about a year.

Thanks, but still I need to know what is the model number (written on the Back) of the unlock iphone 5S that sold in UK?

Im going to hong kong do i need an adaptor

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