Im having issues updating my phone

When i start updating my phone it tells me it needs to backup first which when it starts backing up it automatically stops. I have tried reinstalling my itunes account to see if that would help it wouldnt. So then i tried backing and syncing it seperate from updating it and it will backup that way... I am needing to see what i need to do because it will not update to the 5.1 i still have the 4.35 version on the 4g iphone.

ctina8807 wrote:
I have tried reinstalling my itunes account to see if that would help it wouldnt.
No such way to do anything remotely like that. What exactly was done? Is it possible that you meant iTunes was uninstalled and re-installed?
ctina8807 wrote:
I am needing to see what i need to do because it will not update to the 5.1 i still have the 4.35 version on the 4g iphone.
Well... that would be a first... as there are no 4G iPhones. The only one that comes close is the 4S and it was only released with iOS5.
So please clarify... what exactly is the problem and maybe others can help.
Alternatively, try a search of the forums for the issue that is occurring.

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i have told them nuumerous times that for better understanding i have made a video of it but no response..
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