Im having problems with my itunes recognising my ipod

I downloaded a new version of itunes onto a new laptop, and connected an old ipod that was showing a smiley face pic.  The ipod was about 6 years and i dropped it on the floor .  anyway after about two weeks or researching a solution (and ignoring all the suggestions that my battery and hardware is failing) i gave up and bought a new one .  I had purchase one song from itunes and managed to get this on my ipod (dont know how).  Now when i connect my new ipod to my laptop.  Its not recognising the device.  Under file --> Devices it says Transfer purchases from MichellesIpod.  (which was my old ipod), but the sync option is greyed out.  All my old itunes are stored on an old laptop that i will struggle to get onto my new laptop (but they are taken from cds) so i dont mind going through the process again.  I have read numerous websites to get instructions but still cant get it to work.  Please help... Thank you

I have removed and reinstalled itunes again and this doesnt make a difference

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