Im having serious problems with my ipod

for the last couple of weeks my ipod has been freezing regularly, this wasnt so bad but now i go to try and charge my ipod but it is just getting past the apple symbol then coming up to an image of an ipod saying www.apple.com/support and i havent a clue what i am supposed to be doing. ive only had the ipod since may and im having quite a few problems any ideas? i would be thankful for any help...thanks

Is it this?
Sad iPod icon.
What does this picture on my iPod mean?

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