Im having trouble using bbciplayer on my ipad it says i need to switch to wifi but im already connected can any one help?

im having trouble using bbciplayer on my ipad it says i need to switch to wifi but im already connected can any one help? I ve uninstalled/ reinstalled  switched it on and off what next?

Did you try downloading the movie from iTunes on your iPad?  I know it takes longer but I'd try that. 
Also try to reset all settings. 
Settings > General > Reset. Reset all settings. 

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