Im importing cds onto my itunes but they are coming up with no track names/artists etc, itunes is saying i have no internet connnection but im on my laptop and im online, can anyone help? ive never had this issues before? they are legit cds from HMV?

Question

Im trying to import cds i got for xmas onto my itunes and they arecoming up with no artist/album cover or track names, when i click get track info it says i have not internet connection, but im on my windows laptop and can get on the internet, is there something i need to so in itunes tmake it rcognise the album details?

Answer 1

Hey there lollypops21,
It sounds like you are connected to the internet otherwise, but iTunes is giving you this error message when trying to get info from the Gracenote database to retrieve your album info. I had a couple of articles I wanted to recommend you try. First this one named:
iTunes for Windows can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/ts1490
You can always enter in the album information manually with this article if needed:
iTunes 11 for Windows: Edit song and CD information
http://support.apple.com/kb/PH12360
Customize song and CD info
You can edit information in the Info window to make it easier to find and sort items in your library. For example, you can:
Group individual movements on a classical CD into one work by indicating the name of the work (for example, “Piano concerto in A Minor, Op. 54”) in the Grouping field.
Group songs that are part of a compilation together in your library by clicking the Info button and selecting the “Part of a compilation” checkbox.
Identify the individual artists on a tribute album in the Artist field, and type “various” in the Album Artist field.
Create your own genre category by clicking Info and typing the category in the Genre field.
Change the order in which tracks on a CD play by changing the numbers in the Track Number fields.
Create a Smart Playlist that includes only songs that are just the right speed for your workout by typing the number of beats per minute in the BPM field. For instructions, see Create a Smart Playlist.
Identify a movie as a music video (click the Options button, and choose Music Video from the Media Kind pop-up menu).
Identify an item that you imported from a CD as an audiobook, so it appears under Audiobooks instead of Music (click the Options button and choose Audiobook from the Media Kind pop-up menu). If you do this, iTunes also remembers your place in the audiobook.
Enter custom sorting criteria for an item. Select the item, choose File > Get Info, click Sorting, and enter the custom text.
iTunes retrieves CD information from the Gracenote media database. For more information, visit the Gracenote website.
Thank you for using Apple Support Communities.
Take care,
Sterling