Im not receiving my security questions reset email!

im not receiving my security questions email, so i cant buy apps

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

Similar Messages

  • HT5312 I'm not receiving my security questions reset email and it's not in my junk folder

    I'm really starting to loose faith in Apple! Please see the thread title!

    If it's been a few hours, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90524)

  • I didn't receive my security questions reset email?

    I tryed buying an app today and it said I needed to answer my security questions, but I forgot them, so I clicked "send reset email" and I never received it. I tryed sending it again and I still didn't receive it. I want to buy apps but I can't because I forgot my security questions and I'm not receiving the reset email..... This is very annoying!

    Kappy's Some Solutions for Resetting Forgotten Security Questions

  • Why im not getting my security questions reset email ?

    i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
    i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
    what should i do ?

    You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • My security question reset email will not send please help !?

    Please help. I tried sending the reset email and it has not sent . I'm stuck I have $25 worth of credit . I can't buy any music or apps

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HELP! Security Question Reset Email Not Mine!

    I Added $15 To My Account And I forgot My Security Questions And It Sent The Resuce Email To A Unknow Email.... I Need Help Fast!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92245)

  • Not receiving the iCloud password reset email

    I am trying to assist a friend in retrieiving the information stored on his iCloud account via an iPhone that has since been broken
    I've attempted to use the link several times to send an email to the Hotmail email address that is set-up as the iCloud user name but while I get the email sent confirmation, as yet no email has been received at this email address and I'm running out of suggestions as to how to help.
    I also attempted to follow the security questions route to resetting the password but sadly failed at the first hurdle and I can only assume that his date of birth was originally entered incorrectly, as when I enter his actual birth date, I get an error message
    I also thought that I might be able to access a password reset by using the same iCloud user name as his Apple ID, since with my own account, my Apple ID is the same as my iCloud user name but his iCloud user name is not recognised as an existing Apple ID
    Any help or assistance would be most gratefully received as he's desperate to recover some photos etc that were uploaded to the iCloud from the broken iPhone  and with him being somewhat technically illiterate, I appear to be the only person who can assist and without the password reset email being received at the Hotmail address which is the iCloud user name, I am totally flummoxed as to being able to offer any further assistance.
    With my utmost thanks in advance to anyone who might be able to offer any sugggestions or advice in this bothersome matter
    Kind Regards
    Bernard

    Thanks a million randers4 for taking the trouble to get back to me.
    I will get my pal to come over when we've both time to sit down and foillow your advice (and the link). However, sadly I suspect that we might have a problem proving his identity to the satisfaction of the support team, as whenever I've tried to assist this mate in the past, the same issues have always arisen, where he's not got a clue as to usernames, passwords, security questions.
    I presume he must have some sort of underlying paranoia about revealing any genuine information about himself online. This proves incredibly frustrating and I invariably end up tearing what's left of my hair out, in my efforts to resolve his myriad of technical queries and yet while I invariaby end up losing patience, tired of trying to drum it into him to write login details down, to keep them safe, or to only use answers that he knows he will remember, in light of everything that's come to light recently, in truth perhaps it's me who is the stupid one for freely giving up all my personal information online and it will eventually prove that he is most sensible for refusing to relinquish any genuine personal details about himself.
    Then again, at least I am able to retrieve my iCloud photos!
    Apologies for waffling on. Hopefully I can come back to say issue has been resolved, but I've an inkling I might have to return to enquire if there are any further options
    Kind Regards
    Bernard

  • HELP!! I'm not getting the security questions reset e-mail from Apple!! D:

    I got an App Store card with €25 and added it to my Apple ID and it worked but as soon as I wanted to buy something, I had to answer my security questions which I didn't know the answer to so I decided to reset my security questions by sending an email to my rescue adress.
    The problem is, even though it says the email is sent, I don't get the email in my inbox so I think that the email adress it's sending the mail to is not the right one. I mean after all, I can't see the adress it's being sent to as it just says s*****@yahoo.com.
    So I think I am screwed here because I can't answer my security questions and I can't reset them because I can't get the email in order to reset them
    Please someone help me, I don't wanna have wasted €25

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (88850)

  • HT5312 security question reset email

    Hi. I forgot my answers to the security questions and when I went online, Apple said they sent me an email saying how to reset it. I have not gotten any emails. Am I doing something wrong?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95789)

  • What Do I Do If I My Security Question Reset Email Won't Send

    Hello. the reset for my security questions will not send to the email they say they are sending to. For example under the security question fill out area on the Manage Your Apple ID website there is a button that says "Forgot security questions? Send reset security info to (insert email address here)". The button has my email address on it so I know it is supposedly sending to the right email, but it will never actually send, so I'm wondering what I should do to get the email to send.
    Thank you

    Unless the email got caught in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (125047)

  • Why security questions reset email  doesnt reach me?

    Bought new Ipad 4Gs to replace Ipad2. Tried to purchase stuff from Itune. No problem inputting my Ipad ID and password but can't remember answer to security questions. Try going to Manage Account and click on resetting security questions. Clicked on "Send email to ....email address"   However despite trying umpteen times, the email with instructions how to set new answers to the security questions haven't reach me. i checked my primary email, alternative email an even icloud email. Nada.  Help! .  dteng

    Checked spam/junk mail folder. Not there either.  Tx

  • HT5312 I didn't receive the security questions answers email. HELP?

    I dont remember the answers to my security questions and I clicked on send the answers to my email dozen times, but nothing.. I didnt get an email..
    i need to purchase some apps..
    help.. ???????

    If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it as well as the inbox) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I did not receive email of security question reset

    Hi.
    I recently bought an iPad Air 2 64gb 4g. I wanted to purchase new app when it asked to authorize my apple ID for the first time on this device, and by answering my security questions. I've forgotten the answers so I used the link in my account management page to be sent the reset info to my alternative email. When I clicked the link it said the email was sent successfully and I should follow the steps it would say.
    The problem is no email comes to me even after two days and several attempts with sign out/in in between.
    My alternative email has nothing in spam folder.
    My alternative email receives all emails I tested.
    I changed my alternative email in my account successfully but that link of reset email under security question boxes still shows my previous alternative email as for the address to be used.
    I was able to change every other detail of my account.
    My Questions are:
    1. Why apple is not sending me the email even after noticing it as successful?
    2. Why although I changed the alternative email, there is still my previous one shown as the destination for reset email? So how can I change the destination shown in the link of security questions reset inquiry?
    Thanks in advance

    The reset email should have been sent to your rescue email address, alternate email addresses are different and not used for account security - is it your rescue email account that you've checked, or just your alternate email address ?
    You won't be able to view and/or change your rescue email address until you can answer your questions, if the email isn't there then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view and/or change your rescue email address for potential future use (you won't be able to set it to be the same as any other email address on the account) : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • Im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active,and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??

    im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
    this says it all..

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

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