IM not working in Nokia 603

Hi I recently downloaded IM from OVI store, but IM not working 
Please help

Hi Pucholo,
Thanks for your post and welcome to the Nokia forum.
We are really sorry for this inconvenience.
In order to fix this issue, I would suggest you to perform a hard reset. First of all, back up your data using Nokia Suite (Tools > Back up). Once your data is fully backed up,  type *#7370# on the keypad.  Default lock code is 12345.
The hard reset will dellete all your personal information, that's why a back up is very important.
If none of these solves your issue, I would advise you to contact your local Nokia care.
Let us know how you get on and feel free to post any other questions you may have.
Regards,
Pfrancoise
If this post has helped you to solve this issue, please press the "accept as solution" icon. Kudos would always be appreciated.

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