Im on bt infinty 2 ...but my upload speed has plum...

hello,
i wonder if anyone can help me.  i changed ftom regular bt internet 19 meg d.l spees to bt infinity 2 a few months back.  I was told i would get between 35 meg all the way up to 52 meg d/l speedsa and between 9 meg and 19 meg upload speed .
But in the last 2 weeks ive been gettin anything from 24 meg to 39 meg down and my upload speed has plumited from 6 or 7 meg right down to 0.7 meg . Since this has happend my online experience with the ps4 and xbox has somehow suffered and i get lag all the time in all games. a friend told me thats online gaming relies on on the upload speed and 0.7 will not be very good.
ive been on the live chat with a guy. he states that bt promised minimum 35 meg " with an average of 25mb d/l" and that they never promise any speeds on the up load part of things.
Ive done a bt line test . on the left is a nice glowing green colour with a 39 meg d/l speed from the exchange to my house ...then on the other side is a amber typt colour that states im getting 29 meg d/l and 0.5 upload .  Ive reset the router and done all the steps at the bottom but its still the same.
When i download a game on steam it normally does 3.9 meg to 4.4 meg download speed which is very good for me but now its on 1.5 - 1.7 meg.
can anyone on here please help or advise? bt live chat just wants to tell me theres nothing they can do and that they didnt promise me this and that.
thanks helen

here are my details.
   1. Product Name: HomeHub52. Serial number: +076284+14310042143. Firmware version: v0.07.03.0814-BT (Type B) Last updated 3/12/20144. Board version: 015. VDSL uptime: 0 days, 13:59:586. Data Rate: 793 / 392447. Maximum Data Rate: 808 / 500318. Noise Margin: 7.8 / 7.69. Line Attenuation: 0.0 / 26.010. Signal Attenuation: 0.0 / 0.011. Data sent/received: 431.7 MB / 12.1 GB12. Broadband username: [email protected] BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub5-J3HQ15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub5-J3HQ19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 18:83:bf:67:e6:d624. Software variant: -25. Boot loader: 0.4.3-BT (Fri May 30 23:34:17 2014)
BT Home Hub 5 (Type B) | Software version v0.07.03.0814-BT  | Last updated 3/

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