IM+ Pro Purchase Download Failure

Hi There all. I have purchased IM+ Pro for my Torch 9800. The process I followed is the following: On the mobile device, I went to BB App world, searched for IM+pro. Selected to purchase this application. After select to purchase, I was given a choice to pay with Paypal OR let my service provider bill me for the product. I chose the latter i.e. Service provider to bill me. App world then proceded to download the app to my phone. Unfortunately there was a break in the down load process and now I can not continue where I left off. When I restart the download from scratch I get given the payment choice again. I received an invoice from app world to my email address. I can send it invoice if you want to see. Do I need to pay for the app again? Please help.

Hello!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • HT201272 In-App purchase download failure

    I purchased two "in-app" items which have failed to download but my credit card has been charged!  I have attempted to contact the manufacturer of the app but they have not replied to any of my email requests.  I don't know what else to do but contact Apple.  Please help!  The error message is "You've already purchased this In-App Purchase but it hasn't been downloaded.". Everytime I try to download the purchases I get a "failure" message.  This is so frustrating.

    These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Purchase/Download Failure

    Been stockpiling songs into my shopping cart for several months waiting for the moment to download everything and when I "purchased" the music this am, the purchase went through, the shopping cart emptied, and I then got a notice that the music store couldn't complete the download. I'm obviously concerned about a bogus several hundred $ charge on my card, but am more anxious about having to recreate everything that was lost in the shopping cart. Hunted around the support website to see if there's a number to call when this happens and found nothing; called the general number and customer "service" advises that they don't offer "live" customer support for music purchases...just webmail. Sent off a webmail and they promise to get back within 3 days...are you kidding me? Any suggestions would be appreciated.
    iMac 20"   Mac OS X (10.4.4)  

    Great tip, MacMuse...thanks. I went to the Advanced menu in iTunes and hit "Check for Purchases" and the download started up again. Not quite sure why it bombed out before (and was kind of odd bc not one of the 115 or so songs had even started to download when it stopped), but the Check for Purchases option triggered a download. FYI, before getting your tip, I figured out how to create a list of what was in my shopping cart by going to my account and checking out the "purchase history"...it filled the window with the list of all songs purchased...I then used the "Grab" utility to take a screenshot and print out the list. Based on your tip, though, it looks like nothing will have to be re-created.
    Boy, MacMuse, you saved me the "72 hour wait" from Apple tech support...can't believe that you can't get someone on the phone when something like this happens.

  • Acrobat Pro XI download failure

    I bought the software this morning and left it downloading while I took the dog out!  I finally got back to my machine this afternoon to find no trace of the new software on the laptop.  How do I recover this situation?  I am now greatly out of pocket but software free!  Not great as I need it first thing tomorrow for work!
    Ideas?
    Colin

    Try downloading again and try to be around throughout the process so that you can see what is happening and be there should there be a point where a response is needed from you before a timeeout event occurs.  Make a note of where things are being downloaded to.

  • Download failure on free purchases of Pages and OS update

    I tried to download Pages, listed as free, and you automatically get the Mavericks update.  After notice of "download failure" I went back to th App store and deleted the free purchases of the OS update and Pages. Now, when I go back to tha App store to try again, it shows Pages at $19.99. This is a brand new MacBook Air. How can I get the free Pages download?

    Using your link, I downloaded the new version. When I dragged the Firefox icon into the applications folder, it asked if I wanted the new version to replace the existing one, and I said yes. I was then told that it couldn't be done because I had insufficient privileges for some items. Is the reason for this that I didn't trash the old version BEFORE dragging the new one into the applications folder (under the assumption that "replace" meant that the old version was trashed as the new one was installed)? If not, it appears that I am back to the same problem I've had before.
    Since I'll be replacing this computer soon, it seems too troublesome to bother with this update. I'd just like the update reminders to go away!

  • After purchasing Adobe Acrobat Pro my download window is painfully slowly and seemingly stuck.  If i try to pause or cancel the download it stops responding completely.  I have tried to stop/start, redownload, and start fresh several times...all with the

    After purchasing Adobe Acrobat Pro my download window is painfully slowly and seemingly stuck. If i try to pause or cancel the download it stops responding completely. I have tried to stop/start, redownload, and start fresh several times...all with the same result. Any advice?

    Try downloading the offline installer from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
    Make sure you follow the Very Important Instructions on that page.

  • Since I purchased from App store, location Hungary, and installed OS X Lion on my MacBook Pro, during downloads and installation of various apps or software, I get prompts part in English and part in Hungarian, which is very irritating, I prefer English

    Ever since I purchased from Appstore, location Hungary, and upgraded to OS X Lion on my MacBook Pro, during downloads and installation of various apps or software, I get prompts part in English and part in Hungarian, which is very irritating, I prefer the prompts to be in one language, that is English. is there any solution?

    Go to system preferences/language & text/language and use the Edit button to uncheck the box for Magyar/Hungarian and restart.

  • My MacBook Pro (purchased in 2011) is taking 10 minutes to boot-up.  It's also taking much longer to open files.  I have 650 GB out of 700 GB left on my machine so it's not that I've overloaded the memory.  Is anyone else having this problem?

    My MacBook Pro (purchased in 2011) is taking 10 minutes to boot-up.  It's also taking much longer to open files.  I have 650 GB out of 700 GB left on my machine so it's not that I've overloaded the memory.  Is anyone else having this problem?

    Look at this comprehensive trouble shooting document;
    https://discussions.apple.com/docs/DOC-3353
    I suggest that you start with SMC and PRAM resets.
    Then  a Safe Boot.
    Ciao.

  • How do i authorize my macbook pro to download apps

    how do i authorize my macbook pro to download apps

    Authorization and Deauthorization
    Macs:  iTunes Store- About authorization and deauthorization.
    Windows: How to Authorize or Deauthorize iTunes | PCWorld.
    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
    More On De-authorizing Computers (contributed by user John Galt)
    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
      2. From the Store menu, select "View my Account..."
      3. Sign in with your Apple ID and password.
      4. Under "Computer Authorizations" select "De-authorize All".
      5. Authorize each computer you still have, as you may require.
    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

  • I have a Macbook Pro purchased brand new. I take high quality pictures for customers, these display perfect on my laptop but appear CORRUPT on a USB stick. What is causing this? I can't seem to fix this issue. PLEASE HELP!!

    I have a Macbook Pro purchased brand new. I take high quality pictures for customers, these display perfect on my laptop but appear CORRUPT on a USB stick. What is causing this? I can't seem to fix this issue. PLEASE HELP!!
    I really need this issue resolved it is driving me insane!!! How can the images appear perfectly fine on my laptop then when transferring over to a USB stick they just  corrupt!?

    Check out this site:
    http://osxdaily.com/2012/04/22/format-drive-mac-pc-compatible/
    That will show you how to format a USB stick for use on both PC and Mac.
    If the problem continues take it to an Apple store and have them check it out.
    >Also what s exFAT?<
    From:
    http://en.wikipedia.org/wiki/ExFAT
    "exFAT (Extended File Allocation Table) is a Microsoft file system optimized for flash drives.[3] It is proprietary and patented."
    That first site explains it at length.

  • MOVED: Need info on windows xp pro purchase

    This topic has been moved to Operating Systems.
    Need info on windows xp pro purchase

    A Windows 8.1 Product Key will not work for a Windows XP install.
    Please do not read this sentence. Please ignore the previous sentence.
    Hi,
    We wont use the Win 8.1 Product Key - We will Purchase new Windows 8.1 License for the fourth PC but install our copy of Win XP on the machine (we have only 3 License that we used for the older 3 machines).
    Carey's reply only speaks to the technical aspects of installing a dual boot environment.  It says nothing about licensing which is what I think you are asking about.  I do not believe that you can purchase a Windows 8.1 License and apply it to a
    Windows XP install.  You need to enter in the Product Key when the OS is installed and I seriously doubt that the XP install will accept the 8.1 Key.  If you don't have a 4th key for XP you won't be able to have a legal copy installed.
    Please do not read this sentence. Please ignore the previous sentence.

  • How to Troubleshoot iTunes 10.6 Download Failure in Firefox 14.0.1 ??

    How to Troubleshoot iTunes 10.6 Download Failure in Firefox 14.0.1 ??
    posted Thursday, 02 August 2012 at 07:43AM PDT, by Matthew B. | @QHereKidSF
    SIMPLY-PUT !!
    I am desperate to know of any possible workaround solutions that might resolve inexplicable failure(s) to download iTunes 10.6 (http://www.apple.com/itunes/download/) in Mozilla Firefox 14.0.1 Browser for Windows 7 (64-bit) OS...!!
    FURTHER DETAILED !!
    In an aimlessly ill-informed effort to troubleshoot the "Please install Apple Application Support" ERROR Message reported subsequent to my numerous attempts to "repair/install" the most recent and otherwise previously up-to-date versions of Apple QuickTime & iTunes on my HP Pavilion dv4 Entertainment Notebook PC, running on the Windows 7 (64-bit) OS... I mistakenly (perhaps?) thought it wise to attempt to execute a complete uninstall/reinstall of both QuickTime & iTunes. Oops... YIKES !!
    Somewhere along the knotty entangled threads of my most circuitous web-research, as I browsed for information and instructional resources regarding proper procedure for (re)-installing Apple Application Support (amongst other peripheral software programs provided by Apple, Inc. as integral technical components essential to seamless & successful installation, application and operation of the most current/up-to-date versions of Apple QuickTime & Apple iTunes), I seem to recall reading explicit suggestions from well-rated community support contributors to proceed with the aforementioned course of action...
    Unfortunately, now that I no longer have either Apple QuickTime or iTunes currently installed on my Win7OS HP Pavilion Notebook PC, I continue consistently to fail at initializing either a functional download or installation solely of iTunes 10.6 -- so far!!
    When I link to the Apple iTunes 10.6 Download URL (listed herein, above!) and click the (blue) DOWNLOAD NOW Button located near mid-center of the left-sidebar in the presumably appropriate/correct browser tab window (fully framed and immediately visible in maximized view, on my screen), what seems then to occur is pretty much what one could only image/explain &/or describe as "zip/zilch, nothing/nada, absolute silence, stillness: a blatantly obvious failure to initiate functional download of anything at all, whatsoever...!!"
    Not a single hint of code or even a mere bleep/beep/blink/blip in my Win7OS or HP Pavilion Monitor Display appears before for me; ultimately, suggesting without any real certainty whatsoever that a download of the iTunes 10.6 Software Installation Package has perhaps initialized, successfully...!!?
    WHAT TO DO? What to do? ...ARGGHHH !!
    I am desperate to find a workaround solution with which to troubleshoot and ideally resolve these persistent difficulties I continue to encounter when attempting to download iTunes 10.6 via Mozilla Firefox 14.0.1 on the Win7OS (64-bit) of my HP Pavilion dv4 Entertainment Notebook PC!!
    Might there possibly be anyone -- anyone, at all!! -- out there, somewhere amidst the knotty entangled nets broadly cast far'cross the endlessly great and expansive waves of this worldwide cyberspace we share, who perhaps would know of a proper workaround fix with which I might troubleshoot my current web-computing technology crisis??
    If indeed so, please do come diving face-first forward toward me... with any decent amount of valuably trustworthy information, instruction, advice, guidance, support or even encouragement that you might be readily willing and able to provide!! Please, please...!!?
    Any worthwhile, effective assistance that's provided to me (in as short an order as possible) would be most sincerely appreciated & acknowledged widely across the web by me... with resounding cries of humble recognition, admiration, and deeply indebted gratitude!! At least, that's only as much as I can so far surmise to guarantee, at this point -- thus far and so moving forward!!
    Yes, indeed...!! That's a promise which I intend to keep; should all issues be resolved well much for and in my favor, as well as much, much sooner rather than far-too much later -- hopefully, even by the end of the coming day; one might say... *sigh* Hehe. WINK/GRIN...
    Boy o'boy, now... That sure would delight me to the nth-infinite degree, indeed! "As heck a'heaven-high: FOR SURE!!" I dare say...
    <Edited By Host>

    Do you have all pop-up blockers disabled?
    FYI: Please lose all the formatting in your posts.Simply makes it very difficult to follow.

  • My MacBook Pro has downloaded my old emails twice into my Outlook folder. Why? How do I stop this from recalling all the old emails?

    My MacBook Pro has downloaded all my previous emails (several months worth) and reloaded them into my Inbox twice! Why is this happening? How do I get it to stop from happening again?
    Thanks!

    Since this is an Outlook question, you should ask over on the Microsoft Office for Mac forums.

  • I have a Mac book pro with regular drive, I want to replace the drive with SSD, so can I do t for Mac book pro purchased in 2012 and which SSD is recommended. I am looking for 500 to 700GB SSD.

    I have a Mac book pro(13 inch non-retina, i7) with regular drive, I want to replace the drive with SSD, so can I do it for Mac book pro purchased in 2012 and which SSD is recommended.
    I am looking for 500 to 700GB SSD.
    Thanks

    Upgrading your MacBook Pro with a Solid State Drive...
    ...call back with any questions.
    Clinton

  • How do I get a copy of my MacBook Pro purchase receipt

    How do I get a copy of my MacBook Pros purchase receipt?

    Contact your credit card company. Contact the store you bought it from.
    Ask either or both for a copy of the receipt.

Maybe you are looking for