Im signed in with apple id but my sister id pops up when i try gto purchase app

my apple id is signed in an i can buy music but when i try to buy an app it asks for my sisters id.. how can i get her off to use mine

If you're trying to purchase directly fom your device (ie: iPhone, iPod, etc.), try first backing up your data then go into Settings--General--Reset--Reset All Settings. Then you can restore from your last backup and put in the correct Apple ID. Unless this I a device the both of you are sharing, then that's a different story.

Similar Messages

"Unable to connect to server" I have wifi connection but I'm getting this error when I try to purchase an app. Why?

"Unable to connect to server" I have wifi connection but I'm getting this error when I try to purchase an app. Why? If anyone knows can you please help me thank you in advance. :-(

Can you load a webpage in Safari with that wifi connection? If so then it's a problem with the iTunes Store app connection. If not then your wifi isn't fully functional and you need to troubleshoot that first.

My ipod 4rth generation wont connect to my hom wifi but will connect to others . like when i try to use apps that require wifi it says i dont have wifi . HELP !

my ipod 4rth generation wont connect to my hom wifi but will connect to others . like when i try to use apps that require wifi it says i dont have wifi . HELP !

Since you have already isolated it down to your home network, if following Steve's instructions do not fix your issue, contact your Internet Service Provider or Router Manufacturer and make sure your network is set up according to this information: iOS and OS X: Recommended settings for Wi-Fi routers and access points

HT4082 Why can't I download apps I have to pay for on my new iPad Mini. I have had an Apple id for my iPhone for years. When I try to download apps to my iPad, it says I need to confirm billing info. After I do that, which is the same info as always, it t

Why can't I download apps I have to pay for on to my new iPad Mini. I have had an Apple id for my iPhone for years and have downloaded app to it, no problems. When I try to download apps to my new iPad Mini, it tells me my billing info has to be confirmed. After confirming with same info that is already there it tells me to contact support, no help up to this point.

Could the credit card be expired?
Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support.

Can sign in with Apple ID, but can't connect to App Store for updates

My wife just received her new iPad on Friday. When she went to update the apps that indicated they needed to be updated, she was able to sign in with her Apple ID. However, after a few seconds of processing the message appears that her iPad was unable to connect to the App store. (She was connected to the internet through WiFi). The next day at the Apple Store, the same thing happened as well as to other users, including those at the Genius Bar so we are not alone. Any insights? We thought that by the end of the weekend the issue may have been resolved (high traffic / server overload???) but still locked out of the App store.

OK so here is what seems to be the problem -- Apps and under which account they were purchased / downloaded. My wife had downloaded a slew of apps under my Apple ID in the past, so when she attempted to sign in with her Apple ID there is now a conflict (this was not an issue before iOS 5.1 or so it seems). This simple fact totally prevents access to the App Store. This explains why my iPhone could connect to the App Store (it only has apps downloaded with my Apple ID) and hers could not.
So we sat down and made a list of all of the apps on her iPhone and iPad (the ones she wanted to keep), then went into iTunes and clicked on APPS (under Library in the left column). Once you are in there, a list of apps installed appears. Right click (option-click) on each app icon to GET INFO -- this displays which Apple ID account was used to download that particular app. (Thanks Rysz)
Thankfully all of the apps that were causing the conflict were free, so it was simply a matter of deleting these particular apps off of iTunes (on her iMac -- right click to delete) as well as her iPhone and iPad. Then all you need to do is re-download them when she is signed back into the App Store with her Apple ID.
After I deleted all of the apps, I again tried to sign in to the App Store to re-download the apps she wanted to replace. But I was still getting the dreaded error message stating "Can't Connect to App Store". So on her iPhone I went to Settings and reset the network connection, signed back in to our Airport WiFi network. Tried again, no luck. Signed out of the App store and re-signed in, and glory hallelujah -- I was now able to access the App Store and start the download process for both the iPad and iPhone (thanks Thom_D for the suggestion).
Once everything was back to normal, plugged each device in separately to her iMac and resynced in iTunes. Knock on wood, I think it is now working like before.
Hope this helps a fellow user out there.

Icloud log in with Apple id does not work from my mac when i try to run on photo stream

When I try to active photostream or sharing via icloud it does not work I get an errormessage that there is communication problems with icloud. I cant get around to administrate the stream from the Icloud site or via my imac directly. It has never worked!

yes, the apple id works for everyting else, but not for icloud. on my phone and ipad it is set up with the correct apple id and password. however, when i try to log on to icloud under system by clicking the icon the erromessag that i get is unknown apple id or password.

TS3623 I have rented a film from itunes on my Apple tv but now there is an 'error' when I try to play it.

Any suggestions? This is the first time I've done this and it looks like the last! What am I missing? Hoping for a really simple solution!
Many thanks
Katie

You can only have a rented movie on one device at a time. And you "Move" a rental movie to the iPad - you do not sync it. There is a difference.
iTunes Store: Movie Rental FAQ
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV, iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4, iPod touch (4th generation), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV: It is not transferable to any other device or computer.

My wife and I have separate email accounts and separate iTune accounts on my iMac. Having Apple ID issues. My wife's ID pops up when I try to update apps or purchase music

I have a 4s, my wife has a 4. I have an iMac and we both have our own email addresses and separate Apple IDs. Lately, whenever I try to update an app, my wife's Apple ID pops up and no matter what I try - new passwords, turning phone on&off, ect., nothing changes. I find this iCloud to be confusing and have not signed up for it, but it little popups keep referring to it. I want my iRelated stuff to be mine and hers to be hers. Help! Thank you

Apps are permanently tied to the Apple ID used to purchase them, and all future updates will require you to enter the password associated with this ID, whether you are using this ID for app purchases or not. If you are seeing your wife's Apple ID when you update apps, you must have one or more apps on your phone that were purchased with her ID. The only way to stop the prompt for your older ID is to delete these apps from your phone and not transfer them back when you sync your phone with iTunes.

Trying to download mountain lion, but when I try to download it, asks me security questions I dont remember the answers to, so I reset the questions, but old ones still pop up when I try to download mountain lion. How do I change the questions for good?

I dont get why it asks me for my password and two security questions when just buying something from the app store, but the questions wont change.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201209 Code is already redeemed,but no money is being deducted when I try to purchase music and nothing is being downloaded to my nano

has anyone else had this problem,can't download to my nano with a card just bought today.8/7/13

Hi piggeh_pie,
Thanks for visiting Apple Support Communities.
On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best,
Jeremy

I purchased software for sampling drums but i get a pop up when I try and open the download: You can't open the application "example" because Microsoft Windows applications are not supported on OS X? help?

problem when I try and open a download. says its not supported on os x. really need help

Sounds like you bought an app for a windows machine.
What's the app and where did you buy it?

I have a credit in the iTunes store but when i try to purchase an app, aim asked for credit card information. How can I use my iTunes account to purchase apps?

I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?

same here but i cant purchase a movie or anything

When I attempt to send a text from the new iPad, a dialog box appears with the option to either sign in with Apple ID Password or Create New Account. I try signing in using my Apple ID password but IMessage informs me that email address cannot be verified

When I attempt to send a text from the new iPad, a dialog box appears with the option to either sign in with Apple ID Password or Create New Account. I try signing in using my Apple ID password but IMessage informs me that email address cannot be verified because it is already in use ??? What am I doing wrong?

settings -> iTunes & App Store
click on apple ID listed there
select Sign Out
sign in with the proper account
from then on, when the store ask for your password it should be with the correct ID

When I try to update apps on my iPad, it asks me for my mothers password and displays her apple ID. How do I change it to ask for my apple id and password??? I am signed into the store and iCloud with my apple id.

When I try to update apps on my iPad, it asks me for my mothers password and displays her apple ID. How do I change it to ask for my apple id and password??? I am signed into the store and iCloud with my apple id. I am not signed into ITunes, the store on the ipad, or icloud under her name. WIERD???

There is no featured tab in my iTunes store. . . and everywhere it shows me signed in. I had downloaded an app for my mother on HER ipad, and that is the only app I have done for her. It shows up on my phone, and now I cannot update any of my apps. I uninstalled that app on my phone, but when I want to update ones I have installed on my phone with my appleid, she keeps showing up.
Joyce

I recently changed my e-mail address and have made the changes in my Apple account. But when I try to purchase an app from the App Store on my ipad, the sign in cue still shows my old e-mail address rather than my new one.

Hi there. I am having difficulty buying apps from the App Store. I recently changed my e-mail associated with my apple account. when i try to purchase an app, the cue to sign in does not show my new e-mail, but still shows my old e-mail. when I put in my password, it does not work because my password is no longer associated with the old e-mail address. i don't understand why my old e-mail still shows up. Can someone help me?

Hello there, loupar.
The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Im signed in with apple id but my sister id pops up when i try gto purchase app

Similar Messages

Maybe you are looking for