Im traveling abroad and my global package is not working. Is there any way i can chat whit a verizon customer service rep?
Help
Onlysuper21 and Laufer10, I can certainly assist you with these issues. I recently traveled abroad and I know how important it can be to have a working phone while you are there. You can always contact our Global Support by dialing 908-559-4899. We do also offer chat on vzw.com under the Contact Us tab. Chat is available from 10am -7pm central time. The option will only show when a representative is available. If you are still having issues, please send me (@MarquiaF_VZW) a direct message with your name and mobile number so that I can review your account.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
Similar Messages
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I recently got a new laptop, it has no music on it and I have been plugging my iPod in and listening to music that way. Tonight it decided to sync with my iTunes and deleted all of my music. Is there any way I can get my music back?
See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities -
Dear I-pod users,
I haven't used my i-pod in a long time and I forgot the password It was disabled after countless tries but right now is not disabled.Is there any way I can delete the password on the computar instead of going to the Apple store? ALSO, I believe my I-pod is a second generation (no camera) PLEASE HELP!!!Connect the iOS device to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
For how to restore:
iTunes: Backing up, updating, and restoring iOS software -
Hi both myself and my wife have separate iTunes accounts is there any way we can share apps?
Your are likely to find running two different AppleIDs on the same device to be more trouble than it is worth. Apps and content cannot be shared between IDs.
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My daughter did factory reset on 4 s and lost her notes. Important stuff in notes. Is there any way she can get them back?
Did she do a backup first? Did she have iCloud backup turned on?
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I was trying to connect my ipad and iphone using icloud. After signing in on both devices I clicked merge. I went to check my calendar and all my events were gone. Is there any way I can get my events back?
Check to see if they are on your calendar on icloud.com. If they aren't, all you can do is try to restore to your last backup, although it isn't clear that calendar events are included in the iCloud backup.
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my mac book pro got stolen and i just purchased a new one is there any way i can recover my purchased songs and movies from i tunes. I have the same account name, password and everything
Yes. Update to iTunes 10.3.1
Then go to the iTunes Store and click Purchased "new" under Music Quick Links on the right side of the iTunes window.
You can re download your purchased content from the next window. -
My ipad has been disabled and off for almost a year already i want to restart my ipad but doesnt want to charge is there any way i can make my ipad turn on or restart i alreaady tried charging it for acouple hours and clicking the middle and top button at the same time but it still doesnt work.... is there any other way to restart my ipad?
You don't just click the home and sleep button, you have to hold them down for at least 10 seconds while it is connected to the charger. If it comes awake (and it could take several tries) ignore the red Off slider, wait for the Apple logo and then let go of the buttons.
But that may not work. Polymer Ion batteries need exercise, a full power cycle is recommended once a month. Your battery may be dead. -
I forgot my Ipad lock passcode and haven't backed it up. Is there any way I can get it back?
The new update of IOS asked to keep a lock passcode. And i entered one which I forgot. I had to delete my Itunes from my PC a few weeks back due to virus problems. Is there any way I could keep my data and applications and get the Ipad unlocked? I do have my apple ID that I use on my IPAD if it helps. What can I do?
You can redownload your apps.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I took a bunch of photos over the weekend before my phone got crushed. My iCloud hasn't backed up anything since before the weekend. My phone still turns on and charges, but the screen is completely smashed out so I can't enter my passcode to upload anything to itunes. My wifi connection is turned off as well. Is there any way that I can get the photos backed up to the iCloud before I restore everything onto my new phone?
There must be something amiss here. Your Camera Roll would only have everything up to the last backup, but Photo Stream should be current. From the iCloud Troubleshooting Support article:
Photos and videos in your Camera Roll are included in your iCloud backup and will download to your iOS device during the restore process.
Photos in your Photo Stream are already stored in iCloud, so they are not part of your backup. iCloud stores the photos uploaded to My Photo Stream for 30 days. To keep the photos in your photo streams on your device and make them part of your backups, save these photos to your Camera Roll or another album.
To view My Photo Stream or a shared photo stream, make sure the photo stream features are turned on in Settings > Photos & Camera.
To recover photos that originally synced to your device from your computer, sync your device using iTunes on a computer.
To restore Camera Roll photos to an iPhone or iPod touch, the iCloud backup must be from an iPhone or iPod touch. To restore Camera Roll photos to an iPad, the iCloud backup must be from an iPad.
Your device needs to be connected to Wifi to get the entire Photo Stream pushed back to it, and it can take some time. But there is no reason why those later photos should not be in your Photo Stream, if you were signed onto the same iCloud account when you were taking those photos, and if you had Photo Stream turned on....
Not sure what might be going on....
GB -
i connected the iphone to a new itunes it told me that its restoring and itwill take 5 more hours and i did as told although i have so many things on the iphone i dont wanna lose then for my luck it suddenly opened again and it asked for the passcode please anyone help me get it is there a way that apple can open it for me and a huge proof that it isnt stolen my apple id is on it my pictures my name and everythingso please help as soon as possible and ill be more than thankful
The short answer is no. If you don't remember the passcode, there is no way around it. You have to restore the phone.
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I had to get a replacement phone and have therefore lost my contacts. Does anyone know how I can get them back considering that I backed up my old phone on my laptop and not iCloud?
if you have itunes on your PC/MAC sync the replacement iPhone using the last backup from the defective device
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I need help I just updated my phone and created a password for my lock screen well I locked my phone and tried to unlock it and my password will not work.. How can I unlock it?
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766
Note:
(Your font and color choice make your post almost impossible to read.) -
My iPhone was stolen and I have lost all my photos as some were over 30 days old. Is there anyway I can get these back as they were on iCloud originally but i didn't put them onto my pc! :o( please can somebody help me get these back.
Unfortunately iCloud only stores photos for 30 days, to give all your devices a chance to download them. After this period they are deleted from Photo Stream and can not be retrieved.
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i was working on a project in iMovie (10.0.1) and iMovie just crashed. when i reopened it the project i was working on disappeared. in my list of projects it still says i have 3 projects but its only showing me 2. is there any way i can recover my project?? PLEASE HELP!!!
iMovie on your Mac has nothing to do with iCloud storage. Download and use Find Any File to search for your iMovie project. FAF can search areas that Spotlight can't, like invisible folders, packages and system folders. If there a file with your file name on it anywhere on the hard drive FAF will find it.
Do you have Time Machine enabled backing up to an external HD? This situation is exactly what TM is good at. It makes hourly backups so you can go back to find and restore the missing file. All HDs crash at some time or another and having a good backup strategy is the only protection against that.
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