Im unable to update payment information. The save button wont work!

Ive tried all browsers and none of them seem to save my updated credit card info. Im a freelancer and need to update my payment info before Adobe cancels my acccount. I cant call any of the numbers for support because they dont work the weekends, and today is saturday! I need to get this fixed today so I can meet deadlines. I tried the chat and none of the agents answer! Please help!!!

Hi Anajov45,
Welcome to Adobe Forum,
The creative Cloud is still active, the payment has not gone on February 13th too, please contact the bank for this issue.
You can also contact us at http://adobe.ly/yxj0t6
In case the issue is still not resolved, please inbox me privately so that I can follow it up.
Regards,
Rajshree

Similar Messages

  • TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

    Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

    I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
    Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
    That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
    That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

  • Fillable form that i can fill in but the submit button wont work

    i have adobe pdf reader that will open a fillable form allow me to fill in the details but the submit button wont work the lap top has windows 8 on my other laptop with windows vista i can fill in and submit the same form help needed please

    also adobe reader touch wont submit either

  • I can listen to music but my silent switch wont work my phone wont vibrate but will ring, and the volume buttons wont work on my iPhone 4

    i can listen to music but my silent switch wont work my phone wont vibrate but will ring, and the volume buttons wont work the speaker will work asweell

    Have you done a restore of the phone to see if that fixed the problem with the speaker? If that doesnt help then you probably damaged something inside the phone when you dropped it.
    If you're annoyed by the problem, you can always get a replacement phone
    Out-of-warranty* cost:
    iPhone 5s, iPhone 5c, iPhone 5: $269
    iPhone 4s: $199
    iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone: $149

  • Unable to update payment information

    Due to the recent Adobe security breach, I like many other people have been forced to replace our credit cards. I received my new card and am completely unable to update my payment information. All attempts to update the information using Firefox, Chrome, Safari and Android and iPhone browsers is unsuccessful. Considering that the recent security problems of compromised customer payment information, I would have expected more from Adobe. Why doesn't such an important function of the Creative Cloud website work at a time when many people are having to re-enter their payment information due to recent events?
    I have been waiting for the chat support to person for a while now and can't spend another hour waiting for assistance. This series of events is really beyond the pale in regards to Adobe's customer service and support. First we get our credit cards stolen, and then when we have to put in new payment information, the website doesn't even work properly. Adobe isn't some start up that's only been around for a few months, they're a multi-billion dollar company.
    Do I need to call someone instead? Is there any sort of notification or status as to whether or not the website is functioning as expected?

    I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
    Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
    That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
    That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

  • Re: The FN button wont work anymore

    Hi all,
    I have a problem with my L500-128 Satellite.
    After upgrading Windows Vista(64bit) to Windows 7 home(64bit) my FN button wont work anymore.
    I installed the Toshiba Value Added Package and Flash Cards supports utility and it still doesnt work.
    Hope to hear from someone soon^^.
    Jeremy

    Try with Start > All programs > Toshiba > Utilities > Restart Flash Cards.

  • I am unable to update payment information

    My debit card was compromised (unrelated, as far as I can tell) so I received a new card with different numbers. I can't update the card to the correct information, every time I do it gives me the same error message that when I had an issue with a previous payment and I need to have the family sharing administrator update the payment information. I have tried multiple times, and ever tried to use other credit cards rather than my debit card. The card information saves every time, but the error message persists. I looked through my purchase history to make sure I didn't have a purchase that didn't receive payment with the card numbers switching but there seems to be no balance. I have submitted this question to apple support twice with no response either time. Any ideas?

    Hi there. I was having just the same problem, I couldn't get into change card details. Turned out that it is some issue with Firefox browser that I was using. I changed to Chrome browser and was able to update credit card details from there!
    Hope that helps you and others out there having the same issue.
    Cheers Tom.

  • THE BUY BUTTON WONT WORK IN ITUNES?

    The buy button isn't working in iTunes. I can sample songs, but can't buy them. When I hit the 'buy' button nothing happens. It is not greyed out. It should just purchase the song, fine, but nothing occurs. My credit card info. has not changed and just a week ago it was working fine. Please help.

    See if there's an iTunes upgrade available.
    Also try quitting and restarting iTunes, to see if that clears the issue.
    Failing that, try a system reboot.

  • My music wont play and the volume buttons wont work

    My music wont play and the volume buttons are not working, the little sliding thing at the bottom to control your volume of the music had disapeared? please help , from india

    If you have a docking station try docking the phone.  My sound came back immediately when I did this.

  • My ipod went black will not turn on and the home button wont work what do i do?

    i need help!!!!!

    Make sure it's charged.
    Try to Reset your device:
        Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off option that shows up first).

  • Help, cant update payment information..

    I cant update payment information on my account, wont let me purchase any apps.. Any help?

    Hello there, Nafters.
    The following Knowledge Base article offers up some great information for troubleshooting your issue:
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Getting an error when trying to update payment information on iTunes

    Getting an error when trying to update payment information on iTunes

    If you would like help from these user forums then saying what the error message was would be useful.

  • HT3702 My apple id unable to update and install the software from my iphone

    My apple id unable to update and install the software from my iphone.I had checked the purchased history and found that my last payment had failed.I went to the bank to check my debit card status.But unable to found any problem from the bank.Had confirmed that my debit card have sufficient money to deduct.Pls help me as soon as possible ...
    Thanks,
    Jay Tan

    When you select update, verify that it is showing your correct Apple ID, perhaps you have an app that was downloaded with a different ID, all apps are always associated with the ID that first downloaded them.

  • How do I retain my apps after I change my apple ID? Right now I'm unable to update any of the apps with the old apple ID. I get an error message about an invalid id or password. If I delete my apps and start over, I may lose the apps that I purchased...

    How do I retain my apps after I change my apple ID? Right now I'm unable to update any of the apps with the old apple ID. I get an error message about an invalid id or Password. If I delete my appos and start over, I may lose the apps that I purchased (like the ones for $5 +....

    Apps are always tied to the ID that was used to purchase them originally. Did you try entering your old password and see if that works?
    If you need to sign out of your old account go to Settings>Store>Tap on your ID and sign out. Sign in with the new one.
    you can also access your ID in the featured tab of the App Store. Swipe to the bottom of the screen and you will find it there as well.

  • After replacing the hard drive on my G4 Powerbook and reinstalling Tiger I am no longer able to synch between itunes and itunes, it seems that the software on the ipod is of later date than itunes and I am unable to update itunes to the state prior..

    After replacing the hard drive on my G4 Powerbook and reinstalling Tiger I am no longer able to synch between itunes and my ipod (Classic 160gb) it would seem that the software on the ipod is of later date than itunes and I am unable to update itunes to the state prior to the original harddrive's failure for Tiger OSX 10.4.11
    Any ideas on the subject would be most helpful
    Thanks in advance
    Dingoh

    The last security update released for Tiger users was the 2009-005 update. The latest version of QuickTime is 7.6.4. The last version of iTunes that can run on Tiger is 9.2.1, because 10.0 only supports Mac OS X Leopard and later.
    So, are you on version 9.2.1?
    Was it Tiger or Leopard you had on the drive before?
    iTunes 9.2.1 download...
    http://support.apple.com/kb/DL1056

Maybe you are looking for