Im using Firefox v. 14.0.1 and Mac OS X 10.7.4. Recently I have not been able to open and pdf links. Solution?

When I click on a pdf link nothing opens up.

Try to disable the Adobe Reader plugin in Firefox and use the external Adobe Reader program or Preview instead.
*Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
PDF files may also be found under another entry like Portable document.
*https://support.mozilla.org/kb/change-firefox-behavior-when-open-file

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I have not been able to open and PDF since last update

I have not been able to open any PDF since last update. It starts to open goes to blank text area. I am unable to use any ofthe buttons eg. help or fileopen... it then closes automaticly. I have uninstalled and reinstalled with the same issues. I have also installed just XL not 11.0.03 version to try something different.P
Please help

If you are in Windows (which we don't know), you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

HT204490 After downloading and installing OS X 10.10.3 update I have not been able to open my Photo App. It opens and shuts down right away. HELP?

After downloading and installing OS X Update 10.10.3 I am not able to open my Phot App. It opens and immediately shuts down. I've sent messages to Apple for help and no answers. Help!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

HT1338 For the past 2 weeks I have not been able to open any small video on the yahoo page or face book. I get Blocked Plug In. I have installed Adobe and that still does not work. Help.

For the past 2 weeks I have not been able to open any small video on facebook or on the yahoo page . I have installed Adobe and it still dies not work. Help.

Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
See "Firefox hangs when you quit it":
*https://support.mozilla.org/kb/Firefox+hangs

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.
Please let me know how to open and use PS.
Homer Guy

Hi Homerguy,
If you are using Mac, please open the finder window click on go and choose applications and try to launch Photoshop from there.
If windows, please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014 and double click on the Photoshop.exe file.
Thanks

I am having issues related to storage and I believe this is causing my computer to slow down. "Other" files part is the major occupier(180 GB). I have done Omni disk and multiple other cleaning(iTunes-device, restart, etc), yet have not been able to empty

I am having issues related to storage and I believe this is causing my computer to slow down. "Other" files part is the major occupier(180 GB). I have done Omni disk and multiple other cleaning(iTunes-device, restart, etc), yet have not been able to empty any more space, nor to speed up my computer? Any suggestions? All your contributions are welcomed. Thanks. Mehmet Mazhar Celikoyar

Below is the result:
Hardware Information:
          MacBook Pro (15-inch, Mid 2009)
          MacBook Pro - model: MacBookPro5,3
          1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
          4 GB RAM
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
          NVIDIA GeForce 9600M GT - VRAM: 512 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0
          AirPlay: Version: 1.9
          AppleAVBAudio: Version: 2.0.0
          iSightAudio: Version: 7.7.3
Startup Items:
          HP IO - Path: /Library/StartupItems/HP IO
System Software:
          OS X 10.9 (13A603) - Uptime: 3 days 22:8:6
Disk Information:
          ST9500420ASG disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 499.25 GB (220.49 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          HL-DT-ST DVDRW GS23N
USB Information:
          Apple Inc. Built-in iSight
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.64)
          com.livedrive.filesystems.livedrivefs          (2.1.14)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.adobe.versioncueCS4.plist
          [loaded] com.creativebe.MainMenuHelper.plist
          [loaded] com.macpaw.CleanMyMac2.Agent.plist
          [loaded] com.magican.castle.plist
          [loaded] com.microsoft.office.licensing.helper.plist
          [loaded] com.rim.BBDaemon.plist
          [failed] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist
Launch Agents:
          [loaded] com.adobe.CS4ServiceManager.plist
          [loaded] com.hp.messagecenter.launcher.plist
          [loaded] com.hp.productresearch.plist
          [loaded] com.rim.BBLaunchAgent.plist
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist
          [failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
          [failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
          [failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
          [failed] com.UninstallerTool.plist
          [failed] com.VolumeWatcherTool.plist
          [failed] com.zeobit.MacKeeper.Helper.plist
User Login Items:
          BlackBerry Device Manager
          HP Scheduler
3rd Party Preference Panes:
          Adobe Version Cue CS4
          DC30 Xact Driver Panel
          Flash Player
          Flip4Mac WMV
          Perian
Internet Plug-ins:
          AdobePDFViewer.plugin
          AdobePDFViewerNPAPI.plugin
          Default Browser.plugin
          Flash Player.plugin
          FlashPlayer-10.6.plugin
          Flip4Mac WMV Plugin.plugin
          iPhotoPhotocast.plugin
          JavaAppletPlugin.plugin
          OfficeLiveBrowserPlugin.plugin
          QuickTime Plugin.plugin
          SharePointBrowserPlugin.plugin
          Silverlight.plugin
User Internet Plug-ins:
          OctoshapeWeb.plugin
Bad Fonts:
          None
Time Machine:
          Mobile backups: OFF
          Auto backup: NO
          Volumes being backed up:
                    Macintosh HD: Disk size: 499.25 GB Disk used: 278.75 GB
          Destinations:
                    TOSHIBA EXT [Local] (Last used)
                    Total size: 2 TB
                    Total number of backups: 5
                    Oldest backup: 2013-10-24 23:21:31 +0000
                    Last backup: 2013-10-25 02:59:08 +0000
                    Size of backup disk: Excellent
                              Backup size 2 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               1%          Microsoft PowerPoint
               0%          BBLaunchAgent
               0%          fontd
               0%          aosnotifyd
Top Processes by Memory:
          168 MB             Microsoft PowerPoint
          123 MB             Safari
          86 MB              Mail
          74 MB              WindowServer
          45 MB              com.apple.WebKit.Networking
          45 MB              com.apple.WebKit.WebContent
          41 MB              Finder
          41 MB              PluginProcess
          41 MB              mds_stores
          33 MB              Notes
Virtual Memory Statistics:
          72 MB              Free RAM
          1.27 GB            Active RAM
          1.24 GB            Inactive RAM
          667 MB             Wired RAM
          2.58 GB            Page-ins
          111 MB             Page-outs

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

The message may be refering to Adobe plug-ins. To use Apple Preview to view PDF, right click on any PDF you have/Get Info. In the Info Window/Open with: Select Preview > Select Change All

HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I recently purchased a MacBook Pro and I have several WordPerfect files which I have not been able to open is there a way to do this?

I have recently purchased my first Mac (MacBook Pro) and I have several Word Perfect (.wpd) documents. I have not been able to open these documents and I am wondering if there is a way to do this. I have both iWorks and Office for a Mac

If you have iWorks, Pages should open them. For a free solution, try Open Office.
http://www.openoffice.org/product/
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G + 240G OCZ Vertex 3 SSD Boot HD 

Hello. I created my apple id on a computer but whenever i try to use it on my (new) iphone, it says "review" after which nothing happens. I have not been able to purchase anything from the App store. Is there something i'm doing wrongly?

Hello. I created my apple id on a computer but whenever i try to use it on my (new) iphone, it says "review" after which nothing happens. I have not been able to purchase anything from the App store. Is there something i'm doing wrongly?

Have you looked in your email for a confirmation of the new apple id?

I have an Iphone 4S and ever since I did the IOS6 update I have not been able to update or downloand new apps. I touch the update or download tab and nothing happens. Thanks for any input

I have an Iphone 4S and ever since I did the IOS6 update I have not been able to update or downloand new apps. Itunes works fine along with everything else. I touch the update or download tab and nothing happens. Thanks for any input!

Settings, general, restrictions, are they off?

HT1338 Since updating Safari, I have not been able to open Add Content for My Msn homepage., and I can if I use Firefox. I'd rather keep Safari.

Since updating Safari, I have been unable to open Add Content on My Msn homepage, but I can when using Firefox. I would prefer to use Safari

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Recently I have not been able to post comments and other related issues.

On some websites like Reddit.com I am usually no longer able to post in comment boxes. I can type my comment in the box, but hitting save clears the box and no comment is posted (oddly, i noticed that the comment ends up at the end of the url).
Or use the cursor to click on up and down vote arrows. When I mouse over the arrow, it changes to a hand with pointed finger, but clicking the link does nothing.
Or post photos.
Normally I use Firefox 29.0.1 (which I have been using a long time and do not want to change). But the problems I mention here apply to both browsers, depending... on other things I cannot control or figure out. But at the moment, I can use links for comments etc. on IE8 (cannot update), but not on FF.
I've asked Reddit help but so far nobody has replied (r/bugs and r/help).

Sounds that you are blocking JavaScript.
Do you have security software that might be blocking JavaScript?
Just to be sure: Java and JavaScript are different languages.
To avoid confusion, see:
*http://kb.mozillazine.org/JavaScript_is_not_Java
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I have not been able to view and download images for two days

My name is Erik Fielding not Johnson. However, you xxx would not allow me to register with my real name.
In case you want to have your attorney or the police contact me after what I have to say, ''personal information removed'''
I am
I am neither rude or violent under ordinary circumstances but you have pushed me beyond my limit and hurt me very much.
I have been unable to view or save to my pictures folder any ages from any websites all.
When I click on an image to enlarge it as I always do so I can save it to my pictures folder, fire fox says loading and never loads.
This is a brand new problem. I have tried everything you xxx suggest including going to fire fox safe mode and using about:config go no avail.
You people are total xxxx for proving neither phone support or online help. Whenever, I try to chat online, you xxx say we are closed.
As I said above, I am not violent. ''balance of this paragraph deleted''
''deleted'' in return for the grief, pain, and hurt you have caused me and for keeping me up all night long suffering with this sick problem and also for being such xxx as to provide no way to get in touch with you directly.
I am wholly honest and never lie and always keep my promises. And I solemnly promise to ''deleted'' for the agony you have been causing me.
You have my correct email address: ''removed''
Thanks for your attention,
Erik
''edited by a moderator to remove the filthy language, threats of violence, and personal information''

I am going through the same thing! It is so annoying. We did have some access my son's account and changed his password but now when he tries to make purchases it says "Your account ID has been disabled". I sent a message to support and am waiting a reply. Their suggestions for changing the password does not work at all!!

Im using Firefox v. 14.0.1 and Mac OS X 10.7.4. Recently I have not been able to open and pdf links. Solution?

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