IMac 1TB drive replacement program: notifications sent in error (don't panic)
An hour ago I received a note like this:
Dear Apple Customer,
Product Serial Number(s): XXXXXX
Case ID: 11111
Follow Up Number: 1111
Thank you for submitting a refund request. We need a repair receipt and banking details to complete your refund.
Please contact the service center that replaced your hard drive and obtain a receipt, if you do not already have it.
Reply to this email and attach a scan of the receipt. Do not change the subject line.
This made me unhappy, as I thought I'd completed the refund request process for my defective drive two weeks ago.
I wrote a snarky blog post, posted a question here that was removed for violating posting rules (guilty), and replied to the email with a complaint. Then I received this note:
Dear Apple Customer,
The prior communication you received from Apple stating the need for additional information was in error.
We completed your refund for a hard drive replacement as part of the iMac 1TB Seagate Hard Drive Replacement Program.
Refund Amount: 281.25
Credit Memo Number: 111111
Case ID: 11111
Follow Up Number: 111111
You will receive your refund in four-to-six weeks.
So the original notice was a mistake. I assume I'm not the only person who got it. If you got the notice, and haven't received a correction, try replying and ask if it was sent in error.
Thanks for the report!
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My hard drive was wiped out due to the iMac 1TB Seagate replacement program.
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My computer is part of the iMac 1TB Seagate Hard Drive replacement program. What is the best external modem to use in order to back up my files prior to me dropping off my computer.
As Babowa says, get an external disk. You should have one for normal backups anyway.
Actually, I'm a strong fan of having multiple backups. 3 copies including the original, 2 different backup formats, and 1 backup off-site.
And when you have your iMac in for service, if you have just 1 backup at that point in time you have just 1 copy of your data. I get paranoid about my data.
But if you are just making 1 backup, I would use SuperDuper (free for a full clone, and extremely good software, as is Carbon Copy Cloner, but it is not free anymore).
And then I would "Boot" from the clone, to make sure it was a good clone.
Booted from the clone, I would then use Applications -> Utilities -> Disk Utility to zero the original disk, as suggested by Babowa, so that when they replace the disk, the original disk containing your data is not in the hands of strangers. A single pass of zeros is more than good enough as an erase, as the chances are no one is going to spend the money needed to try and read the erased data. It is not like you have any super secret data, just stuff you do not want the casual data theif to get. You will find the zeroing options under Disk Utility -> Erase -> Security Options
Just make sure you actually boot from your clone before erasing your original. And if you are paranoid like me, make 2 backups, then erase the original :-) -
Just got back my iMac with a brand new replacement hard drive through the iMac 1 TB Seagate Hard Drive Replacement Program. With only apps installed, no files and fonts added, the hard drive already shows permission problems. Is that normal? The replacement hard drive is a Seagate again, ST31000528BAS. Do people like their replacement hard drive?
Just now looking at these... Last recall 2009 MacbookPro Video issues, I waited 4 years and it took 4 trips to apple store with video of the machine problems... Days and months past, finally with stern discussion with manager, got resolved. Now Drive recall on work machine... better take advantage now. IF IT AIN'T BROKE DON'T FIX IT!
Should have thought of it... Have TM full back up... (will look into clone next time, now that I see this). Take in 27iMac running 10.6.8, 5-7 days, what a joke, my boss will be happy to pay for a week without working. Finally get, "if you have TM back up, 3 days." Get machine back with 10.6.3, hit the R recovery, click TM back up, runs for 2 hours, reboots, looks great. Box up take back to office... update to install - OH CRAP, still running 10.6.3. Updates crash with error on install, BUG PROBELM, nothing runs.
Call Apple... after hours, tells me to boot using 10.6.2 disk, wipe, reinstall OS, udate to 10.6.8, THEN do the restore. GREAT! Only thing 10.6.2 DVD won't read... now back on phone... take back to the store, Genius says, "Oh, can't boot a newer system w/ old disk, that's why it won't read." PROMISES it'll be fixed, if you leave it over night... GREAT!
Pick up next day, supposedly, booted to disk, wiped drive, reinstalled, updated to 10.6.8 and did the RIGHT restore... Looks GREAT... apps run and 10.6.8 OS. Back to the office... CRAP!! not running right... fonts messed up, drop box app needs new install, cocktail needs upgrade, Fetch not working, memorized paths gone... back ups locked out of permissions... ***!!
4 hours on phone with apple and still not solved. Evidently... either different account names caused problems... and/or they never restored personal "settings". Seems there are 3 ways to restor... Running Migration Assistant, Restoring after they load a new OS... or NOW WAITING for them to send me a bootable 10.6.3 disk and then boot from disk, w/o installing OS and doing a restore from TM.
Can begin to make enough stink!! So now can't back up without doing a full 400 GB back up and possibly destroying any good back ups... can't work, liek having hands tied behind back. WAITING for solution! TICKED OFF!!! -
Incredibly my rarely used 2011 Imac Hard Drive is toast. I saw they have a replacement program but even though it is way too soon for a hard drive OF QUALITY to be going out so soon as mine - mine is not included in the replacement program.
Which I have a problem with - how odd it is that they had enough trouble with these computers/hard drives to do a replacement program but mine which did the same thing, expired way too soon isn't covered. I've not had use of the computer for 4 months while I tried to fix the problem so it lasted a little over a year.
Anyway I need to know what to do to try to replace it myself as i haven't the funds to take it to Apple for repair. Plus, Apple Computers and me are history I will never buy another after spending over $1200 for a computer that's nothing more than a very large paperweight right now.
How do I know what size and all that?
I may not be able to afford even that so more than likely this is going to be a very nice looking worthless computer going to the landfill.I Am leaning more toward Kappy's comments, based on your attitude and comments, but I will ask some questions and add some useful comments as I am in a somewhat charitable mood.
Do you still have AppleCare on this iMac?
From your rather blunt comments I assume no, but have to ask anyhow.
This is why I recommend purchasing and registering for 3- year extended AppleCare.
Because of the nature of the newer iMac designs, hardware failure seems more likely or commonplace occurrence. I believe it's more of a excessive heat related issue than anything else despite what Apple has qualified as "normal" operating temps for these iMac models.
Check out the iFixit home site and search for iMac disassembly or tear/take down. Or search for iMac hard drive replacement on the site.
Another option is for you to purchase an external FireWire 400/800 drive as your new boot drive.
Running your iMac from a FW800 drive will be about as fast as running it from the iMac's Internal drive.
If you can afford it get as large a drive as you can afford.
And just for your info, while hard drives can last for years without issue they will go bad, eventually.
Some drives crash and burn faster than others. Especiallly true of the notebook style drives that Apple installs into the newer design iMac. With hard drives, the question is not if they will fail, but when will they fail.
If you had all of your data backed up to an extra, external drive or optical discs to begin with, you wouldn't be so upset about your internal drive dying as your data still would've been intact on another drive or discs in the first place.
I Always advocate for having some sort of backup strategy for your important data in the event of hardware or hard drive storage failure. -
I hear a lot of disk I/O from my iMac 1TB drive. How can I see apps may be running in background? Time Machine is not running.
If you wnat to see the applications that are running, open the Activity Monitor application (it's in /Applications/Utilities). After opening it, select "All Processes" above "Show" in the toolbar, and you will see all the processes that are running.
I/O errors often happen on a damaged hard drive. If you are receiving that error, you should make a backup with Time Machine or Carbon Copy Cloner as soon as possible and take your Mac to an Apple Store or reseller to get another hard disk.
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I want to send back my macbook air back to apple store. The problem is that I bought it from US and now, I'm using it in Myanmar. If the program is free of charge for my device, it's worth trying to send back to US. Since mine is broken, I'm afraid Apple will take charges for reparing.
So, if anyone having the same problem as me, I would like to get suggestion....
Thank you!!I have no idea about how to handle the international aspect of your question.
But here is the Apple writeup about the problem and the remedy. Maybe that will help you.
http://www.apple.com/support/macbookair-flashdrive/ -
How can I attend the Driver Replacement Program in Vietnam?
I bought my Macbook Air 20 December 2012 (Flash driver is 128GB).
I ran a firmware which update MacBook Air Flash Storage Firmware Update 1.1.
It recommended me that I should attend the Macbook Air Flash Storage Drive Replacement Program (MAFSRP).
I live in Vietnam now. So i do not see any Apple Retail Store in your list where i can replace my Flash Driver ?
Please tell me the way that i can attend the MAFSRP?
Thanks and best regards,Welcome to Apple Support Communities
Call Apple > http://support.apple.com/kb/HE57#V They will provide you the steps to get the flash storage replaced. Make a backup of your files with Time Machine before taking the MacBook Air in, because you will lose everything -
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Message was edited by: juliefrommiamiThe good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
Message was edited by: juliefrommiami -
External Hard Drive Failures after iMac internal drive replaced
I was one of those lucky ppl who had to have my internal 1TB Seagate HDD replaced due to the recall. It was replaced on Friday.
After the drive was replaced (with another Seagate, ***?), I cloned my previous system back to the new drive (restoring from Time Machine required me to re-download Lion, which required me to re-download to a newer version of Snow Leopard, and just, Oi, vey, I used my clone).
I then had to create another bootcamp partition, and after that, I restored my previous bootcamp from an image backup with Winclone.
The next morning, my Time Machine external backup drive (a Maxtor OneTouch) makes horrible fluttering and crunching noises and cannot be found via disk utility, certainly doesn't mount to the desktop. I figure it just coincidentally failed and attached a new drive (a different OneTouch) for backup.
While Time Machine is performing an initial backup to this new drive (will take 10 hrs), I try to move a few media files to another external media drive (LaCie 1TB). I receive a couple of error -36s on a few particular files, so I figure I should wait for the Time Machine to backup and then diagnose the media drive.
The next morning (after 10 hr backup is finished), I have a stop-sign error that a disk was unmounted improperly (the LaCie media drive). The drive cannot be seen in disk utility or on a completely different MBP running Snow Leopard. It's spinning up, but it can't be read.
Only thing I can think to do is reinstall 10.8.2 over top the cloned system, make sure that the recovery partition was recreated and working.
This can't be a coinicidence, right? At this point, I'm afraid to keep my external storage drives and clone attached to the iMac, but I'm afraid to not have TM drive attached. Anyone know where to start diagnosing the problem?
1. Could a new internal drive be the problem, hardware wise?
2. Could the lack of an initial recovery partition or the setting up of a bootcamp partition have these sorts of consequences?
3. Could the problem be from restoring a clone?Well, it is a LaCie-packaged adapter, some version of that model. The hub is on the mac mini inspired line of LaCie HDs (http://www.lacie.com/company/news/news.htm?id=10269). I've had it for 6 yrs, and the hub is still going. Other drives have been running from the hub without issue for all that time (and still are). There is no hissing, and the display light indicates the hub is getting power.
You think it's time for a new hub?
The internal switchout is just a coincidence?
(Basically, I'm not a hardware expert. Does anyone know if an internal drive or internal sensor/connection problem can cause externals to fail or blowout a controller? I'm waiting on a drive dock to arrive—I'll know more whether these are HD failures or chip failures after that. Both drives showed normal-seeming power use via their display lights.) -
Hard Drive Replacement Program - Will Apple come to me?
Hello,
I have an imac 27" iMac with one of the affected hard drives. As you know these are not small machines and i'm concerned about transporting it to an Apple store.
As i have AppleCare, will I be able to arrange for an engineer to come out to me to replace the hard drive?
Regards
Scottmende1 wrote:
You have to take the computer to an Apple Retail Store. Replacement programs are for all the computers affected, not only the Macs registered with AppleCare
Wrong. If under AppleCare and, in least in the US, if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. Additionally, others who don't have the AppleCare PP have had onsite service under the same conditions for the HD replacement. There's no need to haul it around if eligible. For the OP, call and ask for it. -
2008 iMac Hard Drive Replacment Trouble
I am replacing the hard drive in my 2008 iMac with a WD 1TB drive and I'm having trouble with installing Snow Leopard. I ordered a fresh full copy of snow leopard from Apple and am trying to get it installed but my imac won't accept the disc. I'm not entirely sure if there's a disc inside the machine but I can get the OS X disc about 3/4 the way into the slot so I don't think there's anything stuck in there.
If I can't get it into the drive I guess I'm stuck unless anybody can help me with different install options. Right now when I boot the computer and hold down C I get a flashing folder icon with a question mark. I need help big time!Yikes, you can't erase or format the drive while booted from it, but try this...
Open System Preferences>Accounts, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Remove the original account without saving it, then in Diak Utility, Secure erase Free Space. -
Mid 2011 imac hard drive replacement
I have a mid 2011 IMac with broken 500GB hard drive. Due to Apple firmware built into the hard drive to test the temp. reading, I must use Apple brand hard drive unless I purchase OWC's temp sensor and use OEM hard drives on the market. I rather use Apple brand and can easily get one on EBay. Can I use an Apple brand hard drive specifically made for 2013 IMacs on 2011 IMac? I assume they both have same type temp. sensors and Apple firmware built in. Latter is also better as it supports SATA 3 standard with 6GB transfer rates.
Mid 2011 IMac hard drive model:
Seagate 655-1565D SATA 2
2013 IMac hard drive model:
Western Digital 655-1830A SATA 3Mine came with this one, but I don't think you'll get one with the appropriate temp sensor from anyone other than Apple or an Apple approved service station.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2 -
IMac 1TB Seagate Hard Drive Replacement Program - how long does it take?
I started a new thread for this issue since the original thread has degenerated into a rant. I just got my love letter from Apple informing me that my new 27" iMac has the bad drive. I backup to an external USB drive using Time Machine, and I am planning to have my nearest Apple store replace the drive sometime in the next few weeks.
I am posting to ask if anyone has yet contacted Apple about this issue? I am curious how long it takes to swap the drives. Can it be done while you wait? Does Apple have any ability to clone the old drive's data to the new? Has anyone been able to arrange for in-home service as mentioned in the original thread?
Please don't use this new thread to rant about the problem. If you need to let off steam, please post to the original thread.
Thanks for the help!Greetings from an apple mac newbie in UK. On the one hand, after getting the email today I was disappointed to find my brand new shiny mac 21.5 might have a fault on hard drive, on the other at least apple points it out! But doubly frustrating for someone that has just taken the plunge and converted from pc/microsoft rubbish after two decades and still finding my feet in macworld....and who upgraded to OS X lion this past weekend without a hitch (nervous as an XP SP2/SP3 veteran)...and had to pay for Lion because I bought my imac just a week to early to qualify for free Lion upgrade.
My decision on Hard drive is to wait and see, firstly to guage experience of apple turn around times/customer experience etc in UK and secondly because I would like to understand what kind of percentage of the seagate drives are faulty...I am backing up with time machine, the machine is under warranty and applecare too, so maybe no need to rush, there's a year yet at least.
Another consideration for me is that I bought my mac with dual drives - the 1TB Harddrive for data and the 256SSD for OSX/apps...idea was to keep the programs on the ssd as it is fastest and is best with less rewrites, the conventional hard drive then used for big data stuff like docs, music and photos. This needed a bit of custom set up involving apple support to get the right things on the right drives, so am in no hurry to muck that up!
PS does anyone else in the UK have my mac dual drive configuration...? -
iLife apparently was installed on the iMac at the time of the purchase. How do I get the program back on the machine. The Apple "Genius" at the Apple Stpore advised me to go to the iTunes store and get a download. How do THEY know that I have iLife? If the store in fact did install the program at purchase how do you get a copy to reinstall on the machine?
LarryiLife is preinstalled on all the Macs. If you purchased iLife in the App Store or your computer came without DVDs, open App Store > Purchases and download the applications. If your Mac came with discs, insert the Applications DVD and install iLife applications
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