IMac 1TB Replacement Program

I just got an email from Apple stating my iMac qualifies for the iMac 1TB Seagate HD Relacement Program. Oh boy, aren't I lucky   I have Time Machine and a CCC bootable clone backup. Is it as simple as cloning back my System onto the new hard drive. The Apple email says I need to start from scratch with the Install DVD that came with the computer. What's the best proceedure.

As far as I know, Nvidia makes graphics cards, not hard drives. Are you sure you checked here:
@ abrody - They usually do not restore or backup your data - but that shouldn't be necessary; most people do have bootable clones or TM backups (or they should).
I've restored a clone to an internal; if an OS is installed on the new one, simply use TM to restore or, upon first setup, use Setup Assistant. I will most likely simply boot from my external clone, wipe the new internal drive, and clone my system back. That would be my preferred method.
I also received an email; I will call Apple to ask if it can be done in house since I have Applecare and in home service is included. If I have to take in the machine, I don't know that I would trust them with my SL install disks - I'd need to talk to them about it because I don't feel comfortable giving my disks to a repair place.
For anyone: remember to wipe the disk before it is replaced; you have no idea where that disk will go and who will have access to it......
Edit: I see you posted your HD info and it does say Nvidia - that is strange, especially since your hard drive also starts with ST which is Seagate.

Similar Messages

  • My computer is part of the iMac 1TB Seagate Hard Drive replacement program. What is the best external modem to use in order to back up my files prior to me dropping off my computer.

    My computer is part of the iMac 1TB Seagate Hard Drive replacement program. What is the best external modem to use in order to back up my files prior to me dropping off my computer.

    As Babowa says, get an external disk.  You should have one for normal backups anyway.
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    And when you have your iMac in for service, if you have just 1 backup at that point in time you have just 1 copy of your data.  I get paranoid about my data.
    But if you are just making 1 backup, I would use SuperDuper (free for a full clone, and extremely good software, as is Carbon Copy Cloner, but it is not free anymore).
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    Booted from the clone, I would then use Applications -> Utilities -> Disk Utility to zero the original disk, as suggested by Babowa, so that when they replace the disk, the original disk containing your data is not in the hands of strangers.  A single pass of zeros is more than good enough as an erase, as the chances are no one is going to spend the money needed to try and read the erased data.  It is not like you have any super secret data, just stuff you do not want the casual data theif to get.  You will find the zeroing options under Disk Utility -> Erase -> Security Options
    Just make sure you actually boot from your clone before erasing your original.  And if you are paranoid like me, make 2 backups, then erase the original :-)

  • IMac 1TB drive replacement program: notifications sent in error (don't panic)

    An hour ago I received a note like this:
    Dear Apple Customer,
    Product Serial Number(s): XXXXXX
    Case ID: 11111
    Follow Up Number: 1111
    Thank you for submitting a refund request. We need a repair receipt and banking details to complete your refund.
    Please contact the service center that replaced your hard drive and obtain a receipt, if you do not already have it.
    Reply to this email and attach a scan of the receipt. Do not change the subject line.
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    I wrote a snarky blog post, posted a question here that was removed for violating posting rules (guilty), and replied to the email with a complaint. Then I received this note:
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    The prior communication you received from Apple stating the need for additional information was in error.
    We completed your refund for a hard drive replacement as part of the iMac 1TB Seagate Hard Drive Replacement Program.
    Refund Amount: 281.25
    Credit Memo Number: 111111
    Case ID: 11111
    Follow Up Number: 111111
    You will receive your refund in four-to-six weeks.
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    Thanks for the report!

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    It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

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    JoeL
    Atlanta, GA

    This cropped up on my wife's late 2009 model 27" iMac, too.  Random freezes were encountered, unable to identify cause for months, then one day it started to become unable to complete a normal boot.  Tech Tool Deluxe was the only direct indication as far as diagnostics are concerned.  I've NEVER been abvle to get Apple's hardware diagnostic to run from the cloud, and we fianlly got it on a Techs' bench, AHT showed nothing wrong.  As you said, Safe boot is the only way to get into the system, and performance under 10.8.5 is glacial.
    Now the kicker - we DID have AppleCare, and this phase of the MXM graphics demise hit within 4 or 5 months of AppleCare expiration.  There's no longer a flat-rate repair option, Apple doesn't have any stock of the video board to sell as a replacement part (was $169, or $179 w/no exchange) and even refurbs of this paltry (512MB VRAM) board can hit $300.  I know Mac users have become 2nd-class citizens in Apple's business universe, but we're now looking at sub-42 month lifespans for hardware?  At $2k for a machine that lacks touchscreen option, that's out of line.

  • Replacing my iMac 1TB Seagate Hard Drive

    I have to replace my iMac 1TB Seagate Hard Drive. I need to use Time Machine to restore my Mac- anyone have a step by step procedure to complete this?

    Welcome to the Apple Support Communities
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    If it has got Lion installed:
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  • Permission problems in my newly installed hard drive from iMac 1 TB Seagate Hard Drive Replacement Program. Is that normal?

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    Call Apple... after hours, tells me to boot using 10.6.2 disk, wipe, reinstall OS, udate to 10.6.8, THEN do the restore. GREAT! Only thing 10.6.2 DVD won't read... now back on phone... take back to the store, Genius says, "Oh, can't boot a newer system w/ old disk, that's why it won't read." PROMISES it'll be fixed, if you leave it over night... GREAT!
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    4 hours on phone with apple and still not solved. Evidently... either different account names caused problems... and/or they never restored personal "settings". Seems there are 3 ways to restor... Running Migration Assistant, Restoring after they load a new OS... or NOW WAITING for them to send me a bootable 10.6.3 disk and then boot from disk, w/o installing OS and doing a restore from TM.
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  • Hi, are there any free replace program for iMac 27' 2011 mid?

    hi, are there any free replace program for iMac 2011 27' mid? I just read some news which said apple could provide a free replacement of graphics card for imac 2011 mid. becacue imac produced from 2011 to 2012 had some issued in graphic card. is it true?

    If it qualifies, see > iMac (27-inch): AMD Radeon 6970M Video Card Program

  • IMac 2011 graphics card replacement program - service says no to me!

    Hello everyone,
    I have a mac with the exact specifications that are stated here in the graphics card replacement program: iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program
    And the exact symptoms as well. Computer was taken to a service that is approved by Apple, but as I'm in a different country, it's not an Apple store itself. After doing diagnostics for a few weeks, they told me that this does not apply to me. They that the serial number doesn't note that Apple covers anything.
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    P.s. Should I post my serial number here so maybe someone who works in an official store could help me clear up if it really does not apply?

    I had to have my graphic card replaced.  I was told that I was under the 3 year from date of purchase time limit so got it for free.  How long has it been since you purchased your iMac?

  • My BT keyboard delete button now forward deletes rather than backspacing like it used to do. This happened after I got my iMac back from the hard drive replacement program. Any ideas how to return the keyboard to the default backspace?

    The good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
    Message was edited by: juliefrommiami

    The good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
    Message was edited by: juliefrommiami

  • Am I too late for the hard drive recall replacement program?

    I have one of the iMac Seagate 1tb drives that has potential to go wrong. I never sorted it out because I had no time machine in place etc. It seemed like a real hassle to have it all backed up at the apple store. However, time machine is now in place, and I've only just remembered about the replacement program. I know they extended it until April, but where would I stand now with regards to replacement? Simply, too late?
    I'm almost full on my 1tb hard drive too. Can i also ask what you would do, take it in and get an extra internal drive? I like the speed of having all data internally, but should I just be using external drives once the 1tb internal drive is full?
    Thanks. 

    the program runs through 4/12/13 or 3 years from the original date of purchase whichever is later. the following link takes you to the website that provides detailed information about the program:
    http://www.apple.com/support/imac-harddrive/

  • Hard Drive Replacement Program - Will Apple come to me?

    Hello,
    I have an imac 27" iMac with one of the affected hard drives. As you know these are not small machines and i'm concerned about transporting it to an Apple store.
    As i have AppleCare, will I be able to arrange for an engineer to come out to me to replace the hard drive?
    Regards
    Scott

    mende1 wrote:
    You have to take the computer to an Apple Retail Store. Replacement programs are for all the computers affected, not only the Macs registered with AppleCare
    Wrong. If under AppleCare and, in least in the US, if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. Additionally, others who don't have the AppleCare PP have had onsite service under the same conditions for the HD replacement. There's no need to haul it around if eligible. For the OP, call and ask for it.

  • My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?

    My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support Panama, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?
    I would want to know what are the criteria used by the people al espresslane support to deny the opportunity presented by the replacement program, given the situation that these 1 TB Seagate HD´s have had problems and certainly not only in the batch they accepted, but probable in other batches too.
    The second question is about the powerpc support that is lost when updating from Snow Leopard to Lion X: I can not read my medical application UPTODATE.
    I hope that there wil be some kind of support to help me solve that problem, this is my first petition actually.
    Now, I do not have access to my yahoo email, intermitent access to Apple home page, unpredictable access to Apple store and no access to iCloud in my iMac: when I try to access these web sites, the blue web address bar is interrupted and never goes to the end, no filling up the whole bar.
    I do not know what is the first problem, the Seagate HD or the Lion X, but my life is becoming a miserable one, not having the opportunity to enter in the raplacement program, losing the powerpc support because of the updating to Lion X, the necessity to buy Lion X again because it used to appear as a paid program, but not anymore, and finally having no access to my yahoo email, Apple home website and Apple store and no access at all to the iCloud: I am done.
    Chao, Elías.

    You can have Apple or a competent service shop replace the internal HD for a fee, unless you have AppleCare and the iMac is within its warranty period in which case it will cost nothing. If you must pay the cost will be approximately $350 US.
    PowerPC support is gone with Lion. You can install or retain Snow Leopard on another partition, and boot Snow Leopard as necessary.
    The inability to load web pages is a different problem, unless it is related to your failing hard disk.

  • Apple HDD replacement program Q's

    Hi guys, sorry if my questions are quite trivial but I'm afraid of messing something up that will require multiple Apple store trips and or money. Long story short I finally decided I'm going to take my iMac to my nearest Apple store to be serviced under the HDD replacement program announced last year.
    But I have a few questions about the whole process and how to make sure everything goes as smooth as possible.
    1- I undesrtand I have to have a Time Machine back up or HDD Clone. Some people here actually recommend not to use the latest Time Machine back up, But instead doing so from a HDD Clone. Why?
    2- I know I'll be erasing the old Drive before taking the iMac for service, what's the best way to do this?
    3- Do I need to take my after market bought RAM before taking the Computer for service?
    4- For those of you who have already gotten their machines serviced: do they return it with Mountain Lion already installed on it?
    5- After getting the machine what will it be the best option, Use Set Up Assistant or Migration Assistant, and will I get accest to that by booting up while holding
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    1. My preference is to use a clone. I made a fresh clone; the tech replaced the hard drive; we booted from the clone and cloned the system back - very fast process and your machine will be in the exact same state as it was before.
    2. Boot from your new clone (or your install disk) and use Disk Utility to erase your drive (you can't erase the drive you're booted from).
    3. No.
    4. I had mine done at my home (compliments of Applecare) and instructed the tech to use one of my clones. I've heard differing reports - some say ML was installed, others said that they got it back with the original system. If you have a clone, it does not matter what they install - simply boot from the clone when you get it back, erase the drive, and clone your system back.
    5. If you use the clone method, no Migration Assistant is needed.
    Edit: If you have a clone on an external drive, you simply plug in the drive, hold the Option key at boot up and choose the clone to boot from. From there, launch CarbonCopyCloner and clone your system back.

  • IMac - 1TB HD Option?

    I am going to order a new 24" iMac to replace my seven year old Quicksilver tower. I like the idea of ordering the largest HD possible; the 1TB option. Any opinions on this? Could heat be an issue? Noise? Are those drives reliable in the iMac at this point or is it too soon to consider that size option in an iMac? Seems this is a fairly new option... not sure I want to be one of the first unless the jury is in on these. Any/all opinions appreciated.
    Message was edited by: Paris 92

    1 TB hard drives have been available for at least 6 months in the general market. I would always backup my data just in case of failure*:
    http://www.macmaps.com/backup.html
    And definitely consider purchasing AppleCare so that any obvious hardware failure not caused by you is covered for the period of AppleCare's coverage.
    - * Links to my pages may give me compensation.

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