IMac 2010 won't let me insert CD/DVD

My 2010 iMac has suddently stopped letting me insert discs. I'll try to push one in but feel resistance at the point when normally the mac would feed it in. There isn't another disc in there (have tried ejecting using keyboard, restarting mac with 'eject' button down, using disk utility, using Terminal) yet it feels as though there is.
Immediately prior to this, the drive took in a disc and then made an awful racket trying to read it. When it eventually spat the disc out, it wouldn't have it again.
I'm guessing that it's a fault with the drive, but I was just wondering whether anyone else had encountered this before I lug it into an Apple Store.

I did read on another post from another site to:
1) Connect a USB Mouse to your iMac
2) Power on the iMac holding down the left mouse button - should force the Drive to cycle through an eject action.
It fixed my problem. The iMac was able to accept a disc after doing this.
Hope this helps.

Similar Messages

I don't have a disc stuck in my laptop but it won't let me insert it how do i fix it?

i don't have a disc stuck in my laptop but it won't let me insert it how do i fix it?

try turning off the macbook pro and hold down shift+control+option on the left side of the keyboard then hold the power button for about 10 seconds it shouldn't turn on that is normal let go of them and turn on then immediately press down and hold command+option+p+r till you hear two chimes from your computer then let them go boot it up and see if you can then?

MBP late07: Superdrive won't let me insert any disc

Hi,
MBP 2.2ghz and 10.6 here.
Since some days I can't insert any standard-sized dvd/cd because *something* is inside my superdrive (GSA-xxx). I tried to eject anything inside the optical drive via Terminal.app, without luck.
As written in this post (https://discussions.apple.com/message/3944529#3944529):
when i try to insert any cd/dvd into the superdrive, it dosent go in at all. it pushes the media to the left and it seems like there is something in there that is preventing the disc to go in.
I disassembled the whole case and the Superdrive as well.
It seems that a mobile mechanic part (showed in this image, sorry for its roughness http://i.imgur.com/xzXJB.jpg) is stuck near the center of the Superdrive plate, while it should move to the right edge of the Superdrive whenever the slot is empty, in order to let you insert an optical disc. Then it should move in the place it sits now, in order to prevent the disc to fall if you put your Macbook vertically.
I tried to manually move this mechanic part and... I couldn't, it seems like it's actually glued to the Superdrive plate! It shouldn't be supposed to be there, because it prevents any disc to be inserted.
Any hints?
Thanks

I don't know how, but it seems that I've fixed it.
I found an old Apple troubleshooting page related to Powerbooks and Mac OS 10.3. It stated than, when Superdrive cannot accept disc, you can open iTunes and press the dedicated Eject button. Et voilà, I heard a "click" and it finally accepted a dvd disc.
I don't know why drutil tray eject via Terminal.app didn't work and iTunes did...

After December 2014 security updates, Word 2010 won't let me edit forms any longer

I just installed the December 2014 security udpates. Today, when I open the timesheet form I use every week to record time, Word won't let me edit the form fields in the document. I can select them (sometimes) and it even occasionally lets me resize them,
but I can't type into the free form text fields any longer. I even tried unprotecting the document, but Word won't let me do that either, although I suppose it is possible I forgot the password. But none of the standard ones I use will unlock the form I created.
I'm not using XML form fields; I'm using the legacy text form field. Is anyone else experiencing this issue?
Thanks,
Jack

Hello,
Our support team is aware of this issue
and have drafted the following KB to address this issue, see:
http://support.microsoft.com/kb/3025036/EN-US
The team is working with the FixIt team to get the automated solution implemented into the KB.
There
might be some time delay. Appreciate your patience.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Imac g5 won't boot from any Cd/DVD

Hey,
New member here.
I have an Imac 20" 1.8 Ghz PowerPC G5, running Mac OS X 10.4.9.
My problem is my computer won't boot from from any DVD or Cd, not the original system disc (10.3.5), not from a newer Imac system disc (10.4.7), not from a Disc Warrior 3.03 disc.
What I get from the Disc Warrior disc is a gray screen with white letters backed in black, saying
"panic (cpu 0 caller 0xooze49do): unable to find driver for this platform: "powermac8,1""
Plus other stuff written underneath it, looking like a log of how far it went.
When I try to boot from the original 10.3.5 DVD, it does boot up but doesn't work after that - it gets to the language to choose and stops.
When I try to boot from the 10.4.7 DVD, I get the gray screen, same results as the Disc Warrior cd.
I even copied my system folder (10.4.9) onto a firwire drive and start from that, but I get the gray screen again.
I zapped the pram, and reset the Open Firmware - still no dice.
Can anybody shed some light on this?!?
Many thanks!
Rufmanj

To Apple Discussions.
Please check out the following thread which the original posted had the same error you had.
http://discussions.apple.com/message.jspa?messageID=4459207#4459207
You may find some helpful troubleshooting solutions in the above thread.
Make absolutly sure you are using the "DVDs" that originally came with the computer.
Also, see Knowledge Base Article; http://docs.info.apple.com/article.html?artnum=106805 Mac OS X: "Broken folder" icon, prohibitory sign, or kernel panic when computer starts

IMac (2006) won't let me install system

I have a iMac core duo (2006) and I just replaced the failed hard drive. I purchased the Mac with the system already installed (thus I had no install disks). When I replaced the hard drive, knowing I would need the disks I purchased (on eBay) an original iMac OS X 10.5.2 Install / Restore Disk set.
When I try to install it, it boots up fine, lets me choose the language, but then tells me "Mac OS X cannot be installed on this computer". I can go into system profiler and and it recognizes the new hard drive I put in, the fresh 2 GB of ram and everything else.
Is there something I'm missing?
JB

Drive Preparation
1. Boot from your Leopard Installer DVD. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. After the process has completed quit DU and return to the installer. Complete the Leopard installation.
Note that installer discs for specific systems may only work on those systems, so an installer DVD for an iMac released with 10.5.2 installed may not work on the iMac you have which was released in 2006 with a special version of Tiger.

Outlook 2010 won't let me set up a second imap account

I am attempting to set up a secon IMAP account on my outlook 2010. When I click the "NEXT" button and try to save the setup file using "Add New Account" I receive a message "The Requested Operation failed" and I can't get beyond this.
And, Outlook doesn't remember the settings I just input.
Anybody else experience this and have a solution. I would be most appreciative.
Dale Peronteau
[email protected]

Hi Dale Peronteau,
I'm posting to check if the problem has been solved.
And here are the detailed steps on how to create a new profile to test this issue:
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
7. Start Outlook, and choose this new profile.
Also, you can try to repair your Office from Control Panel > Programs and Features, right click the Office program and choose Change, then Repair.
Sincerely,
Max Meng
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Won't let me insert a table

When I go to 'table' the option to 'insert table' isn't possible. Not sure what mode I'm in to not be able to do this, I've tried making a new layer..
Another simple one probably with a quick and easy answer, I just don't have a clue I'm afraid..
Thanks
Sophie

You need to be inside a text frame to do that.
Bob

G4 imac won't let me burn to dvd-r. Sense key = blank check ?

I have a 17" g4 imac 800ghz with a super drive (not a new computer by any stretch)
I'm getting two errors one follows the other when useing toast
first i get Drive reported an error: sense key = blank check
sense code = 0x00
then i get
the drive reported an error sense key = illegal request
sense code = 0x21, 0x02
This is when useing toast
when i try to burn from finder it just says
an error occured while verifying the disk.
this disk may not work.
I've tried a few differen't brands of dvd-r
all with the same problem
i ran techtool and showed all systems were without errors, checked out fine.
i can burnand play cd's and play dvd's with no probles at all.
my gut tells me it's a software issue, but my heart and mind know not what to do.
Help please
thanks
etart
800mhz 17" imac Mac OS X (10.3.9)

Hi mlyons:
Welcome to discussions!
Just to add to the already good advice, are you sure your mac has a SuperDrive needed to burn DVDs? Just beacuse you have iDVD does not mean the mac can burn them.
just a thought-
Sue

Imac (2010) won't wake up after installing yosemite

blue screen, with lots of disk activity but won't wake without a hard restart. This is rough on the system (or will need to turn off sleep mode). Is there a fix for this that anyone knows of, or must we wait for an update? don't have the problem with my macbook air (2011) - thx

Step 1
Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
Step 2
If you're running OS X 10.8.5 or earlier, from the menu bar select
           ▹ System Preferences... ▹ Accessibility
If the checkbox at the bottom marked
          Enable access for assistive devices
is checked, uncheck it and test.
If you're running OS X 10.9 or later, select
           ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
Step 3
In the Energy Saver pane of System Preferences, uncheck the box marked
          Put hard disks to sleep when possible
Step 4
This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that heading, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You may see one or more reports with a name that begins with "Sleep Wake Failure" followed by a date. Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
Step 5
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ Diagnostic and Usage Messages
In the search box in the window's toolbar, enter "powerd" (without the quotes.)
You may see one or more lines like this:
com.apple.message.signature: Platform Failure
If you do see that, and you did everything in the preceeding steps, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

IMovie won't let me insert Title (rainball of death appears)

When i try to create a Title as soon as I try to choose a font etc. my G5 freezes and iMovieHD will not respond and the Rainbow ball of death appears forever and I have to force quit the application.
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8) Memory: 2 GB DDR SDRAM

Try deleting the imovie preference file. Close Imovie. Then locate a file named com.apple.imovie.plist and get rid of it. Then empty the trash, run a permissions repair with disk utility and restart. That should do it. The files you need to delete are found in:
/Users/YourName/Library/Preferences/com.apple.imovie.plist
Sue

Premiere Elements 9 for Mac won't let me burn a DVD w. menus to DVD

So I am trying to burn a DVD with menus for a clinet. I am pretty new to all of this video editing stuff. I am a photographer that has now branced out.
I am following all of the instructions in the Classroom in a Book but I noticed a couple of things. I do not have the compression option that is shown in the dialogue box where it sets up your burn process.
Now all the encoding goes fine, but when it does get all the way to the end I get the message "internal software error" and then a bunch of mumbo jumbo that it doesn't let me see everything...
I am at a loss of why it is doing this.
I am using a 2006 MacBook Pro with a 2.4 GHz Intel Core 2 Duo with 4GB memory 667 MHz DDR2 SDRAM
I am also running on the most up to date opearting system with Snow Leapord and the computer is completely up to date.
Any help that can be given is very much appreciated.

Oh believe me I keep waaaayyyy more then 50 gigs on my hard drive! As I said I am a professional Photographer so working with computers and all of the software comes easy to me generally speaking. The reasons why this is spitting my discs back at me is baffling.
The red lines only showed up once I started editing the clips because they are some of the clips that I edited, and not on the ones that I left alone because they needed no work done.
The files came in mostly off a Canon 1Ti.
As I said also, I have been follwoing the insturctions in the Clasroom in a book almost to the letter except for the one setting that it said to check off that I did not have that I could not figure out why.
This is the Quality: Fit Contents to available space part of it underneath the status and the presets!
I am truly baffeled and may burn it to my hard drive and then copy it to a disc which it says is also an option.

IMac G5 won't read any CDs but DVDs work fine

I have an iMac G5 with a PIONEER DVD-RW DVR-K04L drive
and firmware revision D441.
Just recently it stopped accepting any CDs (commercial CDs, software CDs, blank CD-Rs). It buzzes and grinds and groans and then spits them back out, but refuses to mount them. The only exception is the Apple OX Installation CD that came with the machine - that one works without a hitch. DVDs play fine and I can burn to blank DVDs. The problem is only with CDs.
I've tried suggestions from the forums:
- reset PRAM and NVRAM
- trashed com.apple.kernecaches, Extensions.kextcache, and CD Info.cidb and then rebooted
- fixed permissions
- verified disks
Not sure what else to do - but I would appreciate any suggestions - since it reads the Apple installation CD, does this mean it's not a hardware problem but a software problem?

You will need to take it
to your local Apple Authorized Service Provider and
have them take a look at it. Hopefully your iMac is
still under warranty or AppleCare.
Thanks for the reply.
Is it possible to install a replacement unit on my own - or is this definitely not a do-it-yourself type fix? Also are there more reliable internal dual layer DVD/CD burners than the one the iMac G5 came with?
If I decide to simply plug in an external burner, are the external burners compatible with iLife 06 (iDVD and iTunes)?
Thanks.

Error message - won't let me burn any dvd's

Hello
Tried a couple of times to burn this DVD project using DVD SP 4.1 and the first DVD went well, tried a second one got this error message...tried a different dvd got the same message:
Formatting failed
The recording device reported the media error: Power calibration area error. (0x73, 0x03.)
Never saw this before - fix?
Thanks
KB

Also get this in the build log - don't know if this is a problem or not...
Warning: The directory ‘/Volumes/All Media/DVDSP4_projects/Wedding 2004’ will not be included in the final disc.
Warning: The directory ‘/Volumes/All Media/DVDSP4projects/JACKETP/PAR’ will not be included in the final disc.
Warning: The file ‘VOB_DATA.LAY’ found in the VIDEO_TS or HVDVD_TS folder will not be included in the final disc.
Warning: The file ‘WEDDING_04.layout’ found in the VIDEO_TS or HVDVD_TS folder will not be included in the final disc.
Thanks
KB

DVDsp won't let me create a DVD

I've been using DVDsp for several years now and it has always worked fine. But now, whenever I click "Burn", "Build", "Format", or "Build/Format" the software crashes.
I've trashed the plist and that didn't help, and I have no idea what else to do. I'm facing a deadline, so I need to figure this out in the next few days. Any suggestions will be very helpful.

The other problem might be that you need about 20 MB of free space before you can burn a DVD - DVD burning takes lots of resources. Delete any files you can so free up space on your HS. Also, I usually create my project, save it, restart and then burn to DVD.

IMac 2010 won't let me insert CD/DVD

Similar Messages

Maybe you are looking for