IMac 2011 graphics card replacement program - service says no to me!

Hello everyone,
I have a mac with the exact specifications that are stated here in the graphics card replacement program: iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program
And the exact symptoms as well. Computer was taken to a service that is approved by Apple, but as I'm in a different country, it's not an Apple store itself. After doing diagnostics for a few weeks, they told me that this does not apply to me. They that the serial number doesn't note that Apple covers anything.
I have no receipts or anything, had no Apple care either, but this is a replacement statement by Apple and even after having the serial number and seeing that it is the exact model having the exact symptoms - can they still say no to me? What should I do? There are no Apple stores like in other countries and if I took it to one of the official dealer stores, they're just gonna take the computer to the same official service provider. It is really unfair at the moment and I don't know what to do.
P.s. Should I post my serial number here so maybe someone who works in an official store could help me clear up if it really does not apply?

I had to have my graphic card replaced.  I was told that I was under the 3 year from date of purchase time limit so got it for free.  How long has it been since you purchased your iMac?

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