IMac 24" Leopard frozen on desktop

Hello,
yesterday the computer just froze on the desktop page. The mouse arrow moves, and when I move the arrow to an icon, it's name pops up, but I can't enter anything, including the Apple icon to force shutdown. I called Apple Support in France, where I live. After shutting off with power button, unplugging and replugging in the system, we tried the command, alt, p and r keys as I started the system up, waited for the three chimes, let it go, but the system then went to desktop but was still in the same "frozen" out state. Next step was to turn off the computer and turn it back on, hold down the "C" and then we were maybe going to try to put in the Leopard upgrade disk and attempt a cure from there, but either I was doing something wrong, or in spite of holding down the "C" key until I saw the Apple logo and spinning wheel during start-up, and then releasing the "C" key, the computer just continued through start-up until opening to the desktop page and we are still in the frozen state. A week or so ago I did buy a mighty mouse bluetooth mouse, but it seems to be functioning fine. The Imac was also attached to a second lcd screen, which still functions as before, although I turned it off once the problem started. A few weeks ago I added 1 gb of Ram, but I Istat tested it almost everyday just to be sure that the system recognized and functioned properly. The machine is only a few months old and has worked pretty flawlessly, except from time to time the Microsoft for Mac "Word" didn't respond. I basically do internet suring and writing, whether on word or powerpoint. No heavy usage.
Any recommendations to get me back on track. Will I have to do a complete re-install? If so, can I retain my data? Or is this machine in need of Apple repair?
Thanks

Thank you for your questions. The keys seemed to work when I pressed the Cmd, alt, P and R at startup, followed by the three chimes. I did notice that when I pressed the enter key, the name under the Hardisk icon opened, as if I was to rename the icon. I was so busy with the Apple Help, I didn't bother to plug in my USB mouse to see if was possibly the bluetooth mouse that was not clicking to open icons or files. A friend thought it might be the bluetooth mouse that was not clicking properly.
Unfortunately, I'm not in France for the next 4 days where the computer is, so I don't know if the cap lock, and keyboard work properly, or whether it's the bluetooth mouse or not. The fact that when I pressed the "C" key at startup and I wasn't able to stop the normal startup led the apple support person to believe that something big was wrong. Perhaps it simply the mouse that wasn't clicking....if I'm lucky...or maybe the keyboard. My friend that that if the machine, each time, booted up normally, that perhaps I won't need major work or a re-install.
What are my chances here?
Thanks again, and I'll post the results of both using the usb mouse and your suggestion on the keyboard Monday.

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All 30 minutes my Macs (iMac/Snow Leopard, MacMini/Lion) are loosing the connection to the Windows Servers (2 Networks: Home with Home Server 2011 (Server 2008) and Office with Home Server V1 (Server 2003)).

Hallo,
Ich betreibe im Büro und zu Hause jeweils einen Microsoft Home Server. In beiden Netzwerken ist neben diversen Windows Rechnern auch ein Mac vorhanden.
Die jeweilige "Konfiguration" ist wie folgt:
- Apple MacMini (Late 2011, als HTPC) mit Lion per Wlan über AVM Fritzbox 7390 an Microsoft Windows Home Server 2011 (Windows Server 2008).
- Apple iMac (Late 2010, Arbeitsplatzrechner) mit Snow Leopard per Lan über AVM Fritzbox 7270 an Microsoft Windows Home Server V1 (Windows Server 2003)
Alle Betriebssysteme sind auf aktuellem Stand.
Die Fritzboxen laufen mit der jeweils aktuellen Firmware
Nun zu dem Problem:
Beide Macs unterbrechen ca. alle 30 min den Kontakt zum Server. Die Verbindung wird zwar ca. 1-2 Minute später wieder aufgebaut, aber am MacMini (HTPC) macht sich dadurch bemerkbar, daß der Film oder die Musik für obige Zeitspanne stoppt und danach weiterläuft. Beim iMac (Arbeitsrechner) kann ein zuvor vom Server geladenes Dokument dann nicht mehr gespeichert oder gedruckt werden.
Der MacMini hat dieses Phänomen direkt bei der Verbindung mit dem WHS gezeigt. Der iMac hat jedoch zuvor ca. 1,5 Jahre ohne Probleme funktioniert. Dieses Problem tritt bei dem iMac (Snow Leopard) erst seit ca. 6-9 Monate auf.
Da unterschiedliche WHS und OS X Versionen betroffen sind und auch unterschiedliche Fritzboxen verwendet werden und scheint ein allgemeines Problem im Zusammenspiel Windows/OS X vorzuliegen.
Bei dem iMac fällt der genaue Zeitpunkt der Verbindungsunterbrechung nicht auf.
Bei dem MacMini läßt sich der Zeitpunkt dagegen relativ leicht bestimmen. Aus der Ereignisanzeige beim Windows Server ergibt sich leider kein eindeutiges Fehlerbild. Zu dem jeweiligen Zeitpunkt taucht aber relativ oft, aber nicht immer (!), in "Windows-Protokolle Sicherheit" der Fehler 4625 ("Fehler beim Anmelden eines Kontos") auf. Dies würde auf eine Rechteproblematik hindeuten. Das Konto des Mac kann aber alles was ihm auf dem WHS erlaubt ist.
Beim Suchen nach einer Lösung (bisher leider erfolglos) bin ich u.a. auch über das Problem des Server Infrastructure License Services (silsvc) beim Windows Small Business Server 2011 Essentials gestolpert (auch alle 30 min!). Vielleicht ein Zusammenhang?
Hello,
I run the office and at home each a Microsoft Home Server. In both networks, in addition to various Windows computers, a Mac is available.
The particular "configuration" is as follows:
- Apple MacMini (Late 2011, as HTPC) with Lion via wifi via AVM Fritzbox 7390 to Microsoft Windows Home Server 2011 (Windows Server 2008).
- Apple iMac (Late 2010, desktop PC) with Snow Leopard by Lan on AVM Fritzbox 7270 on Microsoft Windows Home Server V1 (Windows Server 2003)
All operating systems on current conditions with all patches and updates.
The Fritz boxes running with the latest firmware
Now to the problem:
Both Macs are loosing every 30 minutes the contact to the server. The connection is "re-"established about 1-2 minutes later. On MacMini (HTPC), the film or music is stopped for the above period. Thereafter, the film / music goes on. With the iMac (workstation) a document loaded from the server can no longer be saved or printed.
The MacMini has shown this phenomenon directly in connection with the WHS. However, the iMac has been working about 1.5 years with no problems. This problem only occurs for about 6-9 months
Because of different WHS and OS X versions are affected and also different Fritz boxes are used and it seems to be a general problem in the interplay Windows / OS X to be present.
When the iMac is the exact date of disconnection does not occur.
With the Mac Mini, the time can however be determined relatively easily. From the Event Viewer on Windows Server is unfortunately no clear error image. At the particular time but appeared relatively often, but not always (!) In Windows Security Logs the error 4625 (Failed to log on an account) on. This would indicate a rights issue.
Searching for a solution (so far unsuccessfully, unfortunately), I stumbled over the problem of the Server Infrastructure License Services (silsvc) in Windows Small Business Server 2011 Essentials (every 30 min!). Maybe a connection?

Hi, and thank you for your reply!
My reason for not posting this in the server forum is that I suspect it is a clien issue. All my other clients connect happily to the server which leads me to believe the server is configured correctly.
Only my the two MacBook Pro's are having problems.

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The same problem will exist for any hardware drivers such as mouse software unless the drivers have been compiled as universal binaries. For third-party mice the current choices are USB Overdrive or SteerMouse. Contact the developer or manufacturer of your third-party mouse software to find out when a universal binary version will be available.
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Intel In Macs
Apple Guide to Universal Applications
MacInTouch List of Compatible Universal Binaries
MacInTouch List of Rosetta Compatible Applications
MacUpdate List of Intel-Compatible Software
Transferring data with Setup Assistant - Migration Assistant FAQ
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In your /Home/ folder: Documents, Movies, Music, Pictures, and Sites folders.
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/Home/Library/Application Support/iCal (copy the whole folder)
Also in /Home/Library/Application Support (copy whatever else you need including folders for any third-party applications)
/Home/Library/Keychains (copy the whole folder)
/Home/Library/Mail (copy the whole folder)
/Home/Library/Preferences/ (copy the whole folder)
/Home/Library/Calendars (copy the whole folder)
/Home /Library/iTunes (copy the whole folder)
/Home /Library/Safari (copy the whole folder)
If you want cookies:
/Home/Library/Cookies/Cookies.plist
/Home/Library/Application Support/WebFoundation/HTTPCookies.plist
For Entourage users:
Entourage is in /Home/Documents/Microsoft User Data
Also in /Home/Library/Preferences/Microsoft
Credit goes to Macjack for this information.
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Written by Kappy with additional contributions from a brody.
Revised 3/12/2008

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IMac screen is frozen even after re-starting several times.

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Hello JosepiSantos,
Thanks for using Apple Support Communities.l
I'm sorry to hear about the issues your iPhone is experiencing after getting the screen replaced. I'd like you to follow the troubleshooting below to try and help resolve the issue:
Display shows a white screen
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Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
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What is the best way to shut down an iMac that has frozen during a data transfer? The disk I was writing to will not eject. Stopping "copy items to" doesn't work either_ it is frozen as well. Is there a way to force eject the disk so I can shut down?

Some more information on the above: OS: 7.2
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2. Just recently I installed an eSATA _ Thunderbolt_ port multiplier compliant PCIe card (Seritek Q6G) into a thunderbolt external chassis (OWC Helios) (seritek Q6G).
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Thank you

Hello BDAqua, thanx for the suggestions. Before I saw this reply I tried to first quit the finder and then to relaunch the Finder but that resulted was a blank gray screen.
In the end I ended up having to power down the iMac.
Fortunately the RAID array that was "active" seems to be fine and also has a firewire 800 connection so I can use it_ just not with thunderbolt until this issue is solved.
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iTunes 10.7 is compatible with Snow Leopard.
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I'm sure that a 2003 machine is incapable of accepting Snow Leopard. Have you checked the specs to see if it is ...
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In particular, check the amount of RAM you have.
You could contact Apple through your National Apple store with the serial number of your machine to see if they can provide a replacement DVD ... but I doubt they can.
Contact Apple support

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Regards.

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1. Sony DA-2
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click here:
4. Another approach I use to simply "dump" mini dv or VHS tapes to Dvd-R is a DVD Player/Recorder like the one shown below with Digital inputs. In this case (i.Link / FW)):
click here
Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software / products that may be mentioned in this topic. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information above at your own discretion.
Message was edited by: SDMacuser

IMac 24" Leopard frozen on desktop

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