IMac 27" 2 months old is dead

Our two month old iMac 27" has had 3 service calls. The 2nd one just over a week ago was because our CD drive stopped working. Luckily we have the extended warranty. However, we live in Beijing. The service guy came out took the screen off and took the serials numbers of everything inside. Why isn't that all linked to our main serial no? The mac is so new the new drive has to come from Singapore! A week later and still not here however, not that that matters at the moment as the mac is completely dead. Beijing service no for English routes to Singapore (thankgoodness) however they were so congested and busy I have to call back to speak with a product manager. I'm reading the forums and this seems to be a pretty common problem. I'm pretty ticked as this is an expensive computer and you expect better than it to have problems so quickly.

First a couple of things.
Welcome to the Apple Discussions.
Reading these forums is like visiting a hospital and coming to the conclusion many people in the general population are sick, of course that's a silly conclusion so don't be so quick to conclude the 27" iMac has a common problem.
However you are having an issue and you should contact Apple directions to see what can be done, the phone number for China should be listed in the owners manual, if for some reason you don't have that available you can download it here. Regarding your serial number question that is anyone's guess, perhaps they simply are collecting information to see if there is a trend with a batch of parts.
Good luck!
Roger

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Contact Apple Service, iMac Service or Apple's Express Lane and get it repaired/replaced. I had the display on my 27" iMac go south three months after buying it and they replaced it due to a similar fault. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.

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If you haven't already, you should read the two Apple notes on notebook batteries here and here.
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carl wolf wrote:
You fixed it yourself in 7 minutes. You should indicate this problem as solved, and give yourself a point.
But before that, should learn how to use Google.

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Hi All,
I wonder if someone can help.
For my daughter's birthday I bought her a Blackberry Torch from (what appeared to be) a busy ebay shop (thousands of previous happy shoppers, 98.9%, based in UK etc etc).
2 months later the phone's screen has stopped responding and I find that the ebay shop has closed !!
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Hello 5greenfamily5,
You are in a pickle of a situation indeed. Technically warranty is provided by RIM, through the authorized reseller channels, to the original purchaser of the brand new device. But RIM does nothing to service any warranty directly...all warranty is serviced by those authorized resellers, who can escalate into RIM if necessary. So, if the eBay shop you bought from was an authorized reseller AND you bought it truly brand new from them, then they (the eBay shop) are your warranty service entity...which is where your problem really get's difficult, since they shut down.
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There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Hi
I had the same problem and found the answer here :
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X423424X wrote:
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Yes, that's good advice.
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Sorry to hear you're having issues with your Mac, but just like pretty much everything else, things can go wrong.
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IMac 27" 2 months old is dead

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