Imac 27" 2011 video card replacement program

Hi all,
I purchased a mac in november 2011 (no applecare). Since a few weeks my mac is showing the known issues.
http://support.apple.com/kb/TS5167
When I boot my mac I the grey startup screen with vertical lines in it. Then the screen goes black and stops. I went to an apple service point and they told me its 100% the graphics card, but if they run the test to detect this specific problem it does not give any error thus unabling me to take part of this program. I discussed this with apple support and even the senior advisor cant help me. I referred to getting a CS number but he does not want to.
He said that it probably is the graphics card, but probably not that specific component that would give errors when they test the graphics card. Ofcourse for me that doesnt matter which component of the graphics card is faulty, because it all relates the Imac having the same symptoms.
Anything else I can do here ?

Lasben wrote:
Did you ever found a soloution?
I just had the exact same experience with apple support. Not THAT specifik problem but still an IMac with problems.
Regards Lasse
It's generally better to start your own Topic, rather than adding onto an existing one. You are asking a question from someone who has not reposted this thread since May 30, 2014.
Please start a new topic about your issue so it can receive more focused attention.

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IMac 2011 graphics card replacement program - service says no to me!

Hello everyone,
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I have no receipts or anything, had no Apple care either, but this is a replacement statement by Apple and even after having the serial number and seeing that it is the exact model having the exact symptoms - can they still say no to me? What should I do? There are no Apple stores like in other countries and if I took it to one of the official dealer stores, they're just gonna take the computer to the same official service provider. It is really unfair at the moment and I don't know what to do.
P.s. Should I post my serial number here so maybe someone who works in an official store could help me clear up if it really does not apply?

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I have been searching everywhere to find out if i can replace the graphics card on my iMac. its a late 2009 21.5 iMac and I've tried everything i can to try and get a work around. i currently don't have a keyboard/mouse, and have stripped the screen out of the tower to find more information.
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MichelPM wrote:
There is a new GPU replacement program for mid 2011, 27 inch iMac models.
If your iMac serial numbers end with certain letters, your iMac maybe eligible for a no cost replacement GPU.
Contact either Apple directly at 1-800-MYAPPLE or contact your nearest Apple store and ask about this and make an apappointment at the Genius Bar to bring in your iMac if your iMac is eligible for the free GPU replacement.
http://www.macrumors.com/2013/08/16/apple-initiates-graphic-card-replacement-pro gram-for-mid-2011-27-inch-imac/
Good Luck
That's right, I totally forgot about this program.

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Is there anyway to get the video card replaced in my iMac? Apple Care has expired and they replaced it just last year before it was over but it appears to have gone out again. I have a 24" Intel iMac which I purchased in Feb of 2010. I read online that it is not possible to replace myself because its sealed in but I recall when Apple replaced it last year the Genius telling me they just pop it out and replace but maybe I misunderstood.
I'm not sure why it has gone out again we barely use it as I mostly use my MacBook. However, the MacBook also seems to be having issues with its video card.

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As Babowa says, get an external disk. You should have one for normal backups anyway.
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And when you have your iMac in for service, if you have just 1 backup at that point in time you have just 1 copy of your data. I get paranoid about my data.
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Dayvidpriddy wrote:
Are you saying that for video watching (either local media or online streaming), airplay to Apple TV, personal video editing (home vids etc) that the video card does not improve performance, whether it's a integrated card, 512MB card, 1GB card, 2GB, card, etc? If so I never knew that lol, I always thought the larger the video ram was the better overall performance your display would provide.
So if I got the standard 1GB card with the 27" model, you are saying that would provide the same performance to me as if I upgraded the card to the 2GB or 4GB card? If so I feel really stupid right now...
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This question was solved.
View Solution.

I think it is a good choice.
The reviews seem positive for the most part including that the fan appears to be quiet.
I don't know if your previous card had HDMI.
When you install your new video card, it may disable your onboard audio due to the HDMI audio chip on the video card.
If you do lose your onboard audio, after you install the video drivers, reboot the machine, go into the BIOS, find the onboard audio setting. It may be set to Auto or Disabled. Change the setting to Enabled. Save the setting where you made the change and again when you exit the BIOS.
Upon reboot you will have your onboard audio back.
Looking forward to hearing back from you.
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Early 2008 Video Card Replacement Question

BACKGROUND
Hardware Overview:
Model Name:                       Mac Pro
Model Identifier:                  MacPro3,1
Processor Name:                  Quad-Core Intel Xeon
Processor Speed:                  2.8 GHz
Number of Processors:         2
Total Number of Cores:        8
L2 Cache (per Processor):     12 MB
Memory:                               10 GB
Bus Speed:                            1.6 GHz
Boot ROM Version:                MP31.006C.B05
SMC Version (system):          1.25f4
NVIDIA GeForce 8800 GT:part number 630-9898
Chipset Model:        NVIDIA GeForce 8800 GT
Type:                       GPU
Bus:                         PCIe
Slot:                         Slot-1
PCIe Lane Width:      x16
VRAM (Total):           512 MB
Vendor:                    NVIDIA (0x10de)
Device ID:                 0x0611
Revision ID:              0x00a2
ROM Revision:          3233
Displays:
SyncMaster:
Resolution:                       1920x 1200 @ 60 Hz
Pixel Depth:                      32-BitColor (ARGB8888)
SyncMaster:
Resolution:                       1920x 1080 @ 60 Hz
Pixel Depth:                      32-BitColor (ARGB8888)
I run one XP drive for games (primarily Flight Simulators) and music/video (CD/DVD) conversion (Danisoft/SlyFox). Mostly stuff that I have yet to find an equivalent that will run on Mac OS. I run one drive with Lion: MSOffice for Mac, iTunes, iPhoto, iMovie, etc (main use drive). I run one drive with Snow Leopard: still have some stuff that requires Rosetta but is little used. (Thinking about creating a Snow Leopard partition on my Lion drive and using my current Snow Leopard drive for additional storage.) I run one drive thatis purely storage. Everything is backedup to a 2TB Time Capsule using Time Machine. Op systems also backed up to Hitachi 2TB G-Drive using Carbon CopyCloner as well as all important files backed up there as well.
Video card failed. Ifixed it using the ‘bake it in the oven’ trick. (http://www.youtube.com/watch?v=T7um_hZYom4) However, still thinking about replacing the card. There are three Apple part numbers foravailable/comparable video cards.
630-9898 – This is the part number ofthe card currently installed. Best pricefound is $586.37
661-4642 – This card is listed as newwith no choke. Best price found is$242.00.
661-4854 – This card is listed as new‘with Choke’. Best price found is$246.00.
Then, I see where some are replacingthe NVIDIA cards with ATI’s.
5770 – $249.00 from Apple.
5870 – $449.00 from Apple.
QUESTION
Based on my current gaming on the XPdrive and the primary use of the Mac OS drives being general purpose (with moreand more getting into iPhoto and iMovie), what are the feelings of the community on which replacement vid card to purchase? (Note: To date I have not had any issues with noise or smoothness using the 8800. But who knows what I might want to do in the future and I want to be prepared as best Ican without spending the $1500 on that really high end card.)
TIA

You should look at those Apple version of the ATI Radeon 5770 and 5780 video cards. They are the current mac pro cards but will work in 2008's.
The 5770 requires one aux power cable and the 5870 requires two. Both have two mini-displayports and a dual link DVI port.

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IMac 1TB Seagate Hard Drive Replacement Program - how long does it take?

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Thanks for the help!

Greetings from an apple mac newbie in UK. On the one hand, after getting the email today I was disappointed to find my brand new shiny mac 21.5 might have a fault on hard drive, on the other at least apple points it out! But doubly frustrating for someone that has just taken the plunge and converted from pc/microsoft rubbish after two decades and still finding my feet in macworld....and who upgraded to OS X lion this past weekend without a hitch (nervous as an XP SP2/SP3 veteran)...and had to pay for Lion because I bought my imac just a week to early to qualify for free Lion upgrade.
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Another consideration for me is that I bought my mac with dual drives - the 1TB Harddrive for data and the 256SSD for OSX/apps...idea was to keep the programs on the ssd as it is fastest and is best with less rewrites, the conventional hard drive then used for big data stuff like docs, music and photos. This needed a bit of custom set up involving apple support to get the right things on the right drives, so am in no hurry to muck that up!
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Imac 27" 2011 video card replacement program

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