IMac 27" Boot issue

I have a late '09 iMac 27" Quad Core i5. Almost every time I go to boot, I hear the hard drive spin up and then nothing, just a black screen. No beeps, just black and near silence. it does this about 95% of the time. Here's the kicker, if I take RAM out, or put some in, or  re-seat it, it'll boot OK, and then run fine. The problem initially started when I swapped some RAM trying to resolve some kernel panic issues (that turned out to be old, conflicting Digidesign drivers). When I put the new RAM in, it booted fine. When I put the RAM cover on, it wouldn't boot. Take the cover off again, booted no problem. Then a few boots later, nothing again.
I've ruled out bad RAM, as I've used all new RAM and still the same issue, and putting the old RAM back again will sometimes allow it to boot, until next time, then taking some RAM out will boot it again. Sometimes unplugging everything form the back will allow it to boot, sometimes it won't. Once it boots, it runs nicely. If what I've said here doesn't make any sense, then it means I've explained it properly! Here's what I've tried already:
All new RAM
Run Hardware Test (overnight, looping and extended test mode, no issues)
All external devices unplugged
All software updates applied, including 3rd party
Verify Disk
Zap PRAM
Reset the SMC
A service centre I called said it may be the memory management controller, but that's part of the logic board and that's a last resort financially. It's also hard to see how they'll know for sure because of the nature of the issue. It's so consistent in it's non-booting, but what I have to do to get it to boot again is not consistent, and just doesn't make any sense to me.
Anyone have any ideas? Thanks in advance...

Thanks for the reply. It seems (at least for now) that my solution is the same as yours. Very bizarre. I ran diagnostics on the RAM and that came back without error. Currently I have no issues but obviously it would be a pain if I had to shuffle the RAM around every time I wanted to start the Mac from cold. Just in case it happens again I haven't yet replaced the cover to the RAM slots. Seriously though, if the Harware guys are watching these forums: This upgrade should be at least as reliable and almost as simple as inserting a usb stick. There are too many people who have RAM upgrade problems.
Thanks again. Very much appreciated.

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  • My imac wont boot  and a small square shows up next to the cursor

    Hi
    my imac wont boot and a small square shows up next to the cursor. I can open in safe mode. I have reinstalled the OSX, but can't boot from back-up.
    Any advice?

    OK.....I figured it out.....after reading endless threads on the cursor issue, I found out that apple calls the cursor a MOUSE POINTER..! and the square that follows it a 'corruption'...GO FIGURE!
    Anyway, this is what I did.
    I tried reinstalling Mountain Lion....online install. It didn't resolve the issue. Same problems
    Then, I tried reinstalling from the original DVD install disc....this wasn't possible (no access sign over install icon).
    So I finally erased my hard drive (after rebooting command - r), BUT NOT BEFORE BACKING UP MY FILES, APPLICATIONS, SETTINGS and any other important data!!!!!!!
    Then started up command R
    Then reinstalled Mountain Lion online
    My iMac started up like it does when you install 'out of the box'...follow the instructions....
    my cursor, or mouse pointer is now free of it's 'corruption', and boots up just fine!
    Hope this helps anyone out there with the same issue

  • Imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

    imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

    Hey there mtriest,
    It sounds like you are unable to boot the iMac successfully as it keeps shutting down when you try to boot. I suggest the troubleshooting from the following article named:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    Disconnect, test peripheral devices and network cables
    Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
    Disconnect any Ethernet cables.
    Start up your Mac.
    If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
    Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
    If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
    If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
    Perform a Safe BootSimply performing a Safe Boot may resolve this issue.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
    Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
    If your Mac starts up as expected, immediately try restarting.
    If the Safe Boot does not work, or the restart after a successful Safe Boot does not work, go to the next section.
    There is additional information in the article with further troubleshooting if needed.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • The Mac HD has booting issues - how do I make a clone that is free of these?

    I spilled water on my MacBook Air (10.6.8) and now it has booting issues.
    When I shut it down, the power button doesn't work to boot it. But when I close the lid, it powers up. However even when I shut it down AND close the lid, it keeps booting up and staying on.
    So I have to send it for repairs.
    I cloned the Mac HD using Carbon Copy Cloner and put the clone using Migration Assistant onto the new machine (MacBook Pro - 10.7.2). Now the MacBook Pro won't boot at all. Before this, it was working fine.
    So I want to know how to make a clone of the Mac HD of the MacBook Air that won't have booting issues when I migrate the clone to another machine.
    I have to make a clone of the MacBook Air before I send it off for repairs as the last back up is quite old and out of date.
    Also the fact that the Mac HD of the MBA has booting issues affects the ability to access the Boot Camp (Windows 7 partition) as now I can't even boot the new machine. (But I am asking about Boot Camp in another section.)
    It seems like a catch-22 situation. I can't fix the booting problem until I send it off to the repair center to get the computer fixed. And yet the booting problem is preventing me from making a usable clone of the Mac HD.
    I think the booting problem is a software problem because the MacBook Pro was working perfectly before I migrated the Mac HD of the MBA onto it, The MBP is only two days old. I migrated another Mac HD backup  (one I made before the booting issues came up) onto the MBP on the first day I bought it and the MBP worked fine.
    Do you think I will just have to clone things separately manually? I mean should I format an external hard drive, plug it in the USB port, and transfer the files I need to save? What files/folders should I save? Can I move folders or do I have to move files? I have many files in Desktop, Downloads, Documents. I also want to save my applications. I want to save the BookMarks of Opera, Firefox.
    Will this take a long time? I have used about 200 GB of the MBA's hard drive.
    Any advice? Thanks.
    I don't use Time Machine and am not confident about using it. Will it be substantially different to CCC in the way it clones files? Will a Time Machine clone after migration contaminate the second computer with booting issues?
    I am not so worried about the booting issues on the second computer. I know it's from the faulty clone and nothing to do with the machine itself. I can take it to Apple Genius Bar and they will probably be able to reinstall a new operating system on the machine and I can start from scratch, I think. I am more worried about how to save and restore my data from the old machine. Thanks for any advice.

    applecore_eater wrote:
    I cloned the Mac HD using Carbon Copy Cloner and put the clone using Migration Assistant onto the new machine (MacBook Pro - 10.7.2). Now the MacBook Pro won't boot at all. Before this, it was working fine.
    Ok, you used Migraine Assistant to try to transfer the account from the clone drive to the MBP and it didn't work, that's ok, it can be fixed by command r booting into Lion Recovery and simply erasing and reinstalling Lion from Apple's servers. (AppleID)
    I suggest you transfer the account data manually because the clone is a copy of a failing drive/corruption, use the same name in System Preferences >Accounts, drag and drop files transfer and hold option key, click on Purchases in crapStore to redownload to the new machine, install other programs from fresh sources. Cleaner machine that way. So that shoudl fix the MBP.
    in the future, try to avoid Apple's "answers" like Migraine Assistant as much as possible, it's really not reliable in any sense in actuality.
    So I want to know how to make a clone of the Mac HD of the MacBook Air that won't have booting issues when I migrate the clone to another machine.
    You can't boot a clone of OS X from another type Mac on another type Mac, only the same exact machine model.
    In your case the Migraine Assistant didn't work, so you'll have to manually install.
    Also the fact that the Mac HD of the MBA has booting issues affects the ability to access the Boot Camp (Windows 7 partition) as now I can't even boot the new machine. (But I am asking about Boot Camp in another section.)
    Well it's possible that Windows or something messed up the GUID partition map of the Mac, why it has booting issues. Likely why Migraine Assistant didn't work.
    You'll have to set up BootCamp again on the new MBP machine, talk to Microsoft about validation on the new machine and return your Windows files, programs from fresh sources.
    Likely you got malware and it was trying to write to the boot sector of the Mac, mistaking the MBR portion of the GPT for a full Windows one. This also happens when Mac users try to install Linux on their Mac's.
    Unless you need full hardware performance, you really should look at virtualization software like VMFusion, Parallels Desktop or even VirtuaBox (might be outdated) and run Windows in a window on OS X instead. Much easier to recover from malware that way.
    It seems like a catch-22 situation. I can't fix the booting problem until I send it off to the repair center to get the computer fixed. And yet the booting problem is preventing me from making a usable clone of the Mac HD.
    Well if you make a clone, it's going to be junk any.
    What you need to do is fix the new MBP machine first then use Firewire Target Disk Mode (firewire 800/400 cable and adpater if needed) and grab a copy of your files off the sick Mac or off the sick clone.
    The drive is likely fine, it's just not booting and that could mean some sort of malware/drive/data corruption.
    You'll have to install third party software on the new fixed MacBook Pro to read the NTFS drive format of the Windows 7 bootcamp parittion when the sick MacAir is in Firewire Target Disk Mode.
    http://www.paragon-software.com/home/ntfs-mac/
    https://support.apple.com/kb/HT1661

  • Booting issue on a new installation on Acer Aspire 4752 laptop.

    Hi All,
         I have done a new installation of OS on a Acer laptop stated above.  However, due to some reason, during the booting up process, it will always stuck at screen right before it enter into the logon screen. I will have to press
    Enter in order to move it, as if there is a "press Enter to continue...".
         After this "enter" key, everything else works normally.  However, this is pretty annoying and I could not sent this laptop back to my enduser because of this trivial issue.
         Some other information as below:
    This is a new OS and no other apps is installed.  Though now it is patched (with Microsoft patches).  But it happens since the first boot after install.
    In according to Device Manager, all drivers are in place. No exclamation mark and error.
    Event Viewer shows no error for the boot up.
    Safemode (command prompt) shows that it is stuck at loading "classpnp.sys".
         My questions:
    It will be good if there is already a resolution. :)
    How to diagnose, or identify which apps actually waiting for that "enter" to move on?
         Thanks!
    wsn

    Hi,
    For the boot issue, first I suggest you use startup repair if you have an installation disk, check if it can detect and fix some certain problems.
    Or run sfc/scannow  in command prompt in recovery console, check if it can make any difference.
    If doesn’t work, then try “Enable boot logging”, then check the log called ntbtlog.txt, usually located in system drive\Windows.
    Advanced startup options (including safe mode)
    http://windows.microsoft.com/en-in/windows/advanced-startup-options-including-safe-mode#1TC=windows-7
    You can also share a screen image with us about the “stuck” screen.
    Regards
    Yolanda
    TechNet Community Support

  • IMac only boots in to Windows

    Hi
    My feonca got a copy of windows today and wanted me to install it for her. I created the partition using bootcamp setup the inserted the windows cd and rebooted. Competed the installation. Then I inserted the Leopard cd and ran the setup for the drivers. Some of the drivers would not install. It was then that I discovered the copy of windows is 64-bit and I cant get leopard back. The iMac only boots in to windows. What can I do to fix this.
    thanks Dan

    Holding down the option (or alt)-key during booting--as soon as you hear the apple chime--doesn't work?

  • Windows 8 Laptop Boot Issue (and other related problems)

    My Toshiba Satellite S855D-S5148 laptop was bought about a month ago, but it's been giving me issues for the last week.
    The most significant one was a boot issue, where out of nowhere, the PC would not start, and after a hard restart, I received an error message saying Windows was not able to start. So I called tech support and they guided me through a PC refresh. That seemed to have solved the issue until twenty minutes later, when my system froze and I could not move the cursor let alone use any applications. So I did a hard restart again, and tried to do another PC refresh until the laptop 'clicked' and shut off. I restarted again, and my system seemed to be working normally until two days later (I did not shut it off or restarted it during this period, only kept it in hibernate when not in use).
    Upon trying to use my laptop, it said Windows was reconfiguring. Afterwards, I received an error message saying that Windows had to restart due to 'this problem,' though the problem was not specified. The error message included a list of file addresses that presumably contained a description of the problem, but I can't access the files because they don't show up when I search their addresses. They are .dmp and .xml files, respectively.
    Is anyone familiar with this problem? I wish I could return the laptop but it's a couple of weeks shy of the return period (Staples has a measely 14-day return period, but I didn't think I'd have to use it). I don't want to go through the hassle of shipping it off to Toshiba for repairs. Would reformatting the laptop solve the problem? I wish I could attach the .dmp and .xml files to this post but I can't locate them. I'd try using the recovery disks, but they were recently destroyed in a flood.  
    Any comments, advice, and/or suggestions are very much welcome!

    Happy to learn the hardware is fixed.
    I was told they could not do so without the product key.   ...   Any ideas as to how I can get my product key?
    Everybody should know by now that there is no product key for preinstalled Windows. The OEM has it locked into the motherboard.
    As I've said over and over, recovery media will restore the hard disk to its original out-of-the-box contents. Windows will be activated.
    Windows is not installed during this process. Everything on the hard drive is restored. It's an important distinction.
    -Jerry

  • Safe boot issues tried everything

    Howdy From NZ
    I have a MBP with a bad case of safe Boot Issues
    Things I have tried:
    Disk Repair
    Checked S.M.A.R.T status of HDD under linux and run a full surface scan to check HDD is fine
    Replaced SATA Cable
    Reloaded OSX (upto yosimite)
    tried another hdd just in case
    replaced top panel (thought maybe it was holding down the shift button)
    and a few others I cannot remember at the moment
    i'm Thinkin' it's motherboard related but would like a second opinion from the forum guru's
    Also I've taken it to the closest apple authorised repair store, and they said it was the HDD, but clearly it isnt as I have replaced it with a brand new one and the sata cable
    interestingly enough, If i 6 second death it, upon reboot it works fine, but if i restart normally it hits this problem, I'm thinking maybe its doing some sort of start up check thats causing it?, it seems to work fine if you boot with verbose mode every time without fail, so is verbose mode disabling something upon startup?
    I run a repair store here, but im not apple authorized, but as stated before, have gotten further than the people that are.... any help will be greatly appreciated

    Good Timing,
    I was heading to Christchurch (the only town in the south island with an "apple genius store")
    they told me it was the HDD again, even after telling them I have put a new HDD in and also changed the Sata cable!!!
    Clearly this isn't going anywhere fast, and although I appreciate the help you have given me, I'm going to nut this one out by myself.
    ***update***
    I borrowed a mates mac that was the exact same model and swapped the Motherboards over, worked straight from the get-go
    Thank for the help, it was appreciated in making me think I'm not crazy.
    Scott

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