IMac 27" (Late 2012) Loud Fan and Overheating Issues, causing Hard Drive Failure

Hi all,
I'm having some serious overheating issues with my new iMac. Any help to help me solve this problem would be gladly appreciated since it's really beginning to bug me. Here's what's has happened:
I noticed in the first few hours of switching the iMac on that there was a short burst of very loud fan noise. This has been happening about once every two days since and every time I haven't been doing any heavy processing with the system. I've noticed that the main fan will spin, on average, at 1200rpm. Is that normal? The iMac is very well ventilated and sits right next to a window...
I have also boot camped the iMac with a copy of Windows 8 so I could run some fairly power-hungry games. I intentionally purchased a high end iMac (27" display, Intel Core i7 3.4GHz, Nvidia GeForce 680MX Graphics, 1TB Fusion drive) and expected the iMac to run games flawlessly. However, after a few days, I noticed that the CPU and GPU had shot up to a worrying 80°C whenever I ran power-hungry games, with a very loud hissing noise from the fan. After running games for about 10 minutes, the fan will stop hissing, causing the GPU and CPU to increase to 100°C. The iMac then fails and switches off unexpectedly without any warning. After analysing the Windows event logs, I received an event ID 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
As this occurred about six times whilst I was testing my iMac's performance, I think my hard drive has now begun to fail - sometimes I will hear the hard drive make a click noise, about once every 5 seconds. Sometimes, the clicking noise causes OS X and Windows to run very slowly (even though minimal RAM is being used and nothing too intensive (Safari, Mail etc.) is being processed). Running Repair Disk and Repair Disk Permissions under OS X's recovery mode as well as a repair in chkdsk in Windows suggests that there were no problems with the hard drive. All I can do is wait a while for the clicking noise to stop, and then performance will increase. I have backed up everything externally.
I have also performed a reset of the SMC as well as the PRAM, which hasn't really helped.
Any help will be appreciated. I will gladly provide any extra logs etc. if they're needed.
Thanks so much,
Alex.

Alex Cummaudo wrote:
I've noticed that the main fan will spin, on average, at 1200rpm. Is that normal? The iMac is very well ventilated and sits right next to a window...
That's the default fan speed on iMacs, so there isn't any problem with this.
Alex Cummaudo wrote:
I have also boot camped the iMac with a copy of Windows 8 so I could run some fairly power-hungry games. I intentionally purchased a high end iMac (27" display, Intel Core i7 3.4GHz, Nvidia GeForce 680MX Graphics, 1TB Fusion drive) and expected the iMac to run games flawlessly. However, after a few days, I noticed that the CPU and GPU had shot up to a worrying 80°C whenever I ran power-hungry games, with a very loud hissing noise from the fan. After running games for about 10 minutes, the fan will stop hissing, causing the GPU and CPU to increase to 100°C. The iMac then fails and switches off unexpectedly without any warning. After analysing the Windows event logs, I received an event ID 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
You must know that Boot Camp isn't compatible with Windows 8 and that Apple hasn't released drivers for Windows 8, so it can fail. Install Windows 7 inmediately until Apple launches updated drivers.
As it looks like the hard disk is damaged, I would take the Mac to an Apple Store. It's in warranty, so it should be repaired for free or you should receive a new one

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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -q XML\|exec && echo $f; done; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Memory (GB)"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`SP USB | awk '/:$/{d[++n]=$0}; /M.*: /{split($0,a,":"); m[n]=a[2]} END {for (i in m) {if (m[i] !~ /^ Apple/) print d[i] m[i]}}'`; Pm "USB"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls | awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print}' | tail`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter
exec sh
in the window and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that takes administrator privileges.
The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If it happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Graphical artifacts with DX11 (and OGL4) on imac 27" late 2012 GTX 675 MX

Hello, dear community! I have the imac 27" late 2012 with graphical card GTX 675 MX.
In Mac OS X 10.8.5 all works perfect. Software, games (Bioshock Infinity), benchmarks (heaven 4.0). But in windows...
I was installed Windows 8, then 7, then 8 again, and every time after installing nvidia drivers (with BootCamp, or manually downloaded from nvidia site) i have some graphical artifacts ("||" randomly on the screen). On win 7 it was only in games (like Bioshock Infinity or Tomb Raider), on win 8.1 everywhere(on desktop and in games). In DX9 games (like World Of Tanks) all perfect, in DX10/11 games (BI or TR) - artifacts. After thousend of tests i run Heaven Unigine 4.0 with OpenGL(other settings the same) in macos and in windows(on 7 and on 8), for checking some hardware issue if it exists. But on mac os x, as i already said, all is perfect, but on windows - randomly appers artifacts.
I record a video to illustrate my problem. http://www.youtube.com/watch?v=AwEog66vfFk&feature=youtu.be
Help me please! People in service told me that this is not a guarantee issue

I assume you have GPU-Z and other tools to look at gpu. the imac falls between notebooks and desktops when it comes to graphics. and it may be some programs just are not written for that graphic device? possibly?
I've been on Windows 8.1 mostly along with 8.0 and graphic drivers have been "bumpy road" at times and I was able to swap out and use different graphic cards on my PC - had me thinking I had an SSD related issue, then replaced memory (those were bad it turned out, and could have caused drivers and system errors).
Windows has memtest on the DVD and I have seen one or three people with real problems that did not show up until they did more tests, even though Mac OS was blindly oblivious to anything being wrong (it was, they upgraded RAM and SO-DIMM was not fully seated in one case, in another the RAM module had to be replaced).
Extended Tests using Apple Hardware Test is not conclusve and almost never ever when comes to finding gpu or memory 'errors.' There you are better with Windows test utility.

Fan noise/overheating issue? I have a late 2008, 15'' MBP and I'm having a lot of fan noise while just running safari. I don't think this is normal but perhaps it is? Thanks for any and all help!

Fan noise/overheating issue? I have a late 2008, 15'' MBP and I'm having a lot of fan noise while just running safari. I don't think this is normal but perhaps it is? Thanks for any and all help!

Runaway applications can increase fan activity

Windows 7 failing to install through bootcamp on iMac 27" late 2012

Hello.
I have recently received my brand new iMac 27" late 2012, and am trying to get it to install windows 7.
My machine is running 10.8.4 with a 3.4 GHz Intel Core i7, 16 GB DDR3 RAM and 500GB SSD drive.
I launched bootcamp and went through the usual bootcamp standard steps, and after it partitions and restarts, the windows installation stops at the point of choosing a partition.
To elaborate, after the windows setup starts, and I click install windows, it asks me to choose a partition. It happens to be Partition 4 BOOTCAMP (the one that bootcamp supposedly prepared for windows as an NTFS partition.
It does not recognize it as NTFS. I click on advanced options and click format, but it takes a split second and never really formats. The only thing that changes at this point is the name of the Partition (the word BOOTCAMP disappears from the partition name). Another thing I tried after reading full threads for 4 days straight is that I click delete to delete the partition, then on the now unallocated space partition, I click *New to reallocate/format the partition. It also takes no time to turn this into a partition supposedly ready for windows, but it never allows me to choose it and go next to start installation.
I have done this about 8 times now and I am starting to worry about damaging my SSD because of all the partitioning and unpartitioning.
Here are a list of things I have done:
1. made an ISO image of the windows 7 (64 bit of course) and ran that on a USB
2. downloaded the ISO image from the microsoft website and ran that on a USB
3. used an exernal optical drive to run the windows setup using the windows installation DVD instead of the USB ISO image.
I have made sure everything is fully updated, had a friend install windows on his macbookpro retina with an SSD running the same OSX and it worked just fine.
*a small note that may or may not be of importance is that when in the list of partitions in the windows installation I click on Load Driver, it does not detect any drivers although the USB with the drivers that BOOTCAMP created earlier on the Mac side is inserted in the machine and detectable.
What is it that I'm missing?

SOLVED IT!
after 5 full days of research and trial and error (only error and no progress) and after I had hit almost every wall there is, I thought of reviewing all the elements that make up the set up.
1. iMac
2. windows 7 installation (i had both optical drive for the dvd as well as an image on a USB)
3. usb stick with the drivers on it.
the iMac i trust.
windows i doubted. so i went ahead and checked the format of the usb on which i had the drivers. weirdly enough, both were exFat, which is created by windows - supposedly.
I decided to change the format of the USB with the drivers on it to FAT. re-downloaded the drivers on it and restarted... and it worked !
Although it does not make sense at all, but windows was reading from the image on one USB which was exFat, but was not reading the drivers on the other USB.
My guess is that the reason is the Mac OSX was reading the windows through the exFat and that was working, but the windows was not being able to read its own format on the other USB. Typical windows weirdness.
In any case, I hope if someone has the same kind of trouble they would be able to benefit from this post.
Also, maybe its worth noting in the instructions of BOOTCAMP.
Thanks for those who took the time to read it.
b.

Vmware fusion 5.0.2 cannot connect to network on my brand new iMac '27 late 2012

Dear friends,
I have tried to install Windows 8 (x64bit) Pro., Windows XP, and CentOS 6.0 using vmware fusion 5.0.2 over my brand new iMac '27 late 2012. However, neither one can connect to the Internet. There was no problem with the same installation on my iMac 2011.
The network board recognized by Windows 8 is Intel(R) 82574L Gigabit Network Connection.
In the folder of vmware fusion's setting files on Mac OS, I found a file called Windows 8 x64.vmx, and
there is a line as follows.
ethernet0.virtualDev ="e1000e"
Any friend has the same problem or can give me some hints?
Thanks a lot!

Suggest that you post your question here

IMac 27" late 2012 3TB hard drive bad blocks

Hi Guys,
I just received the new iMac 27" late 2012 with 3TB hard drive and as soon as I run Drive Genius version 3.2.2 I saw that the drive has 8 bad blocks.
I tried to deleted the logical volume and reinstall the OS X 10.8.2 and after a scan I got the same 8 bad blocks. I give it another try and erase the entire 3 TB volu except the recovery partition and installed Mountain Lion and after running another Drive Genius SCAN for almost 12 hours I got 8 bad blocks again.
Called Apple Support and they are clueless about what is going on as they are not even aware that the late 2012 iMac 27" is not even in stores yet.
I was told that as long as I do not have errors within the OS X I should not worry about as he HDD is fine. I do not believe it since from my experience when you have a bad block you also have a physical damage on you disk surface.
I called Apple Support again and I was told to go to Genius Bar and have them to replace the HDD to a unit not even a week old. I think that I am going to return the unit, maybe I got a lemon and the unit got dropped during the shipping process or who knows.
I hope that this thread will help other owners to have them to run a check disk or scan disk just to make sure that they do not have a bad hard drive on their new iMac late 2012.
Again I have nothing against to anyone as I just hope that someone from Apple will find this thread and try to prevent this from happening to a large scale.
Thank you.

Colos2012 wrote:
... soon as I run Drive Genius version 3.2.2 I saw that the drive has 8 bad blocks.
Drive Genius will report bad blocks when none are present. It may even be responsible for disk corruption.
See: DriveGenius = Problem
Get rid of Drive Genius. Do not install such junk on a Mac.

IMac 27" (Late 2012) Loud Fan and Overheating Issues, causing Hard Drive Failure

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